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Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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I love my rug but I did not like it folded like a burrito. I have always recieved rugs rolled. Trying to get the wrinkles out.
Easy to order. Great value. Love the texture of the rug. Was afraid it might be too rough under my bare feet, but it's not at all. I set it outside for a few hours after I received it to get the "natural" smell out (and sprayed it with Febreze). That helped, but smell lingered for about a week (I am sensitive to smells). That eventually went away. I really love it. Especially the fringe. Goes great with my beach bungalow style.
Love the fact of washing these rugs! They have great quality rugs at a reasonable price
I love the rug I first ordered so I'm buying another one!
The rug is nice and good quality but still hasn't totally flattened out yet, not sure how to get it to flatten out completely
The website & search options made it so easy to find what I was looking for. I appreciated that when the website made recommendations - like for buying a rug pad - there was a helpful explanation for why they recommend it. The explanations helped me make a decision based on my needs & home!
Everything on the web page is clear, easy to navigate, and well organized. Lots of details and lots options.
Did not get 10%off! But that's ok. I'm happy with this purchase.
I absolutely love the rugs! They're beautiful! I didn't realize I would have to cut the pad to fit. I'm almost 70 yrs old and it was difficult for me to be on the floor trying to cut the pad for my 9x12 rug. It would be nice if the pad was already the right size. Nowhere in the description did it say it wasn't going to fit. This is the only reason I gave a 4 Star review.
I ordered a rug that I love. They updated me on tracking times and arrival times so I would know exactly when it is here.
The rug was darker than I anticipated and smaller than I anticipated.
We were a bit hesitant about getting a rug online but for the price we decided to take a chance and it was totally worth it. Our rug is beautiful, not too soft but that's ok because we weren't looking for softness, we were looking for a similar pattern and we found just the right one at Rugs USA.
Would totally recommend.
The rug came in 4 days. Great price. The rug is thin, which I expected, but I put a felt pad underneath and that works well.
Quick and easy. Good selection. You definitely can find anything you're searching for!
The rug is beautiful! Makes my room look so nice! Website was easy to use and the rug was delivered quickly!
Great rugs; better than expected. Easy internet shopping and sale. Glad I found the site.
I used Rugs USA as my source for quality area rugs. The rug that l purchased was used as an important item in the overall look for my living room.
But I love the rug! Exactly as described! The colors are perfect!
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.
Hi Anneli,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service on 11/01/2021 and we were able to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support