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Rugs USAReviews 2,678

3.2

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Rugs USA Reviews Summary

Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.

service
482
value
53
shipping
59
returns
46
quality
2,465
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Georgia
1 review
0 helpful votes
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Folded Rug
November 12, 2021

I love my rug but I did not like it folded like a burrito. I have always recieved rugs rolled. Trying to get the wrinkles out.

Date of experience: November 12, 2021
Florida
1 review
0 helpful votes
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Great texture, Beautiful rug
November 12, 2021

Easy to order. Great value. Love the texture of the rug. Was afraid it might be too rough under my bare feet, but it's not at all. I set it outside for a few hours after I received it to get the "natural" smell out (and sprayed it with Febreze). That helped, but smell lingered for about a week (I am sensitive to smells). That eventually went away. I really love it. Especially the fringe. Goes great with my beach bungalow style.

Date of experience: November 12, 2021
Arkansas
1 review
0 helpful votes
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Love my rugs
November 12, 2021
Updated review

Love the fact of washing these rugs! They have great quality rugs at a reasonable price

Date of experience: November 12, 2021

I love the rug I first ordered so I'm buying another...
November 10, 2021
Previous review

I love the rug I first ordered so I'm buying another one!

Date of experience: November 10, 2021
Maryland
1 review
0 helpful votes
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Great rug but
November 11, 2021

The rug is nice and good quality but still hasn't totally flattened out yet, not sure how to get it to flatten out completely

Date of experience: November 11, 2021
Minnesota
1 review
0 helpful votes
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Fully Comprehensive
November 11, 2021

The website & search options made it so easy to find what I was looking for. I appreciated that when the website made recommendations - like for buying a rug pad - there was a helpful explanation for why they recommend it. The explanations helped me make a decision based on my needs & home!

Date of experience: November 11, 2021
Florida
2 reviews
0 helpful votes
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Great selection of rugs, fast delivery
November 11, 2021

Everything on the web page is clear, easy to navigate, and well organized. Lots of details and lots options.

Date of experience: November 11, 2021
Virginia
1 review
0 helpful votes
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Gorgeous rug
November 11, 2021

User friendly website and the rug exceeded my expectations.

Date of experience: November 11, 2021
California
1 review
0 helpful votes
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Just what I hoped, it's perfect
November 11, 2021

Did not get 10%off! But that's ok. I'm happy with this purchase.

Date of experience: November 11, 2021
Washington
1 review
0 helpful votes
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I absolutely love the rugs! They're beautiful! I didn't realize I would have to cut the pad to fit. I'm almost 70 yrs old and it was difficult for me to be on the floor trying to cut the pad for my 9x12 rug. It would be nice if the pad was already the right size. Nowhere in the description did it say it wasn't going to fit. This is the only reason I gave a 4 Star review.

Date of experience: November 11, 2021
Illinois
1 review
0 helpful votes
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Great rug!
November 11, 2021

I ordered a rug that I love. They updated me on tracking times and arrival times so I would know exactly when it is here.

Date of experience: November 11, 2021
California
1 review
0 helpful votes
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Too dark and small.
December 10, 2021

The rug was darker than I anticipated and smaller than I anticipated.

Date of experience: November 10, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi Anneli,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service on 11/01/2021 and we were able to assist with your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Colorado
1 review
0 helpful votes
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Nice rug
November 10, 2021

We were a bit hesitant about getting a rug online but for the price we decided to take a chance and it was totally worth it. Our rug is beautiful, not too soft but that's ok because we weren't looking for softness, we were looking for a similar pattern and we found just the right one at Rugs USA.
Would totally recommend.

Date of experience: November 10, 2021
Washington
1 review
0 helpful votes
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Rugs
December 10, 2021

Fine experience overall. Quality of rugs was a hit or miss unfortunately.

Date of experience: November 10, 2021
Ohio
1 review
0 helpful votes
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Fast Delivery
November 10, 2021

The rug came in 4 days. Great price. The rug is thin, which I expected, but I put a felt pad underneath and that works well.

Date of experience: November 10, 2021
Texas
2 reviews
0 helpful votes
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Get what you want
November 10, 2021
Updated review

Quick and easy. Good selection. You definitely can find anything you're searching for!

Date of experience: November 10, 2021

Quick and easy
October 4, 2021
Previous review

Quick and easy

Date of experience: October 4, 2021
Texas
1 review
0 helpful votes
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Beautiful Rug
November 10, 2021

The rug is beautiful! Makes my room look so nice! Website was easy to use and the rug was delivered quickly!

Date of experience: November 10, 2021
California
1 review
0 helpful votes
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High quality
November 10, 2021

Great rugs; better than expected. Easy internet shopping and sale. Glad I found the site.

Date of experience: November 10, 2021
Illinois
1 review
0 helpful votes
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Floor space
November 10, 2021

I used Rugs USA as my source for quality area rugs. The rug that l purchased was used as an important item in the overall look for my living room.

Date of experience: November 10, 2021
Florida
1 review
0 helpful votes
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Rug Jute
November 10, 2021

Service was great. So far it looks good but I haven't laid it yet - waiting for some assistance.

Date of experience: November 10, 2021
Louisiana
1 review
0 helpful votes
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Shipping was slow
November 10, 2021

But I love the rug! Exactly as described! The colors are perfect!

Date of experience: November 10, 2021