• Rug Source

Rug Source

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Overview

Rug Source has a rating of 4.78 stars from 390 reviews, indicating that most customers are generally satisfied with their purchases. Rug Source ranks 83rd among Home Decor sites.

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What reviewers want you to know

Positive highlights

  • That combined with great customer service and return policy add up to a great organization to deal with.

Critical highlights

No critical highlights yet

How would you rate Rug Source?
Top Positive Review

“Great Experience”

Jonny S.
6/19/22

I recently moved and wanted a new carpet. I bought two from Rugsource and they were promptly shipped. I had them in my apartment and on floor within 5 days. Turns out I didn't like either so the return/exchange process was very simple. Great website & prompt customer service. I bought from them in the past as well and I recall it being a good experience too.

Top Critical Review

“Treated me badly for no reason”

Katherine M.
3/17/23

I used to love this shop, got three or four rugs from them in the past few years. The only problem was the ultra-bright lighting they use for photos distorting the color so what you get is often not what you expected. No biggie, with free returns, though. But I've just had an upsetting experience and I don't even see what they have to gain from treating me badly. I'll tell the story: the cart suggests adding a rug pad when you check out and I accepted that the last couple rugs. I was unpacking them weeks later and saw the rug pad has a rubbery layer for grip. Having a latex allergy I sealed the packages back up and emailed the company to ask if it was natural or synthetic rubber. I got some weird replies telling me it was felt, fiber, recycled yarn yadda yadda, as if I'd asked about the pad when I was clearly asking about the rubbery coating. I just couldn't get a sane answer out of the rep. No matter how much I explained it was just "the pad's felt". I tried calling, same idiot/jerk. Tried a facebook message, ignored. Finally I tried using the BBB and again got the same weirdo saying the same weird non-answer. But then FINALLY they got off their butt and called the supplier to ask and both the RugSource weirdo and the rug pad manufacturer's rep stated on the BBB thread that I could rest assured there was no latex. BUT THAT WAS A LIE! The manufacturer's rep, thank goodness, included a pdf with all the product details. So after two months of seeking this info I was finally able to determine that no, it isn't safe for me to open these packages. What if I had listened to that claim there's no latex? Good grief. I guess some people just do not care if they hurt someone.

Reviews (390)

Rating

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Reviews that mention popular keywords

customer service (23)
Thumbnail of user jonnys2
38 reviews
91 helpful votes
June 19th, 2022

I recently moved and wanted a new carpet. I bought two from Rugsource and they were promptly shipped. I had them in my apartment and on floor within 5 days. Turns out I didn't like either so the return/exchange process was very simple. Great website & prompt customer service. I bought from them in the past as well and I recall it being a good experience too.

Products used:
Rug

Service
Value
Shipping
Returns
Quality
Thumbnail of user marinai27
1 review
0 helpful votes
July 10th, 2022

I found a beautiful rug and wasn't sure I could trust this site. But oh my god, what a beautiful surprise. The rug was 35 years old but came looking and smelling brand new. You could tell it's an old rug but it was really well cleaned. It looks so unique and adds so much character to my home.

I will be canceling my other west elm rug I ordered and will get another vintage pieces.

Products used:
Rug

Service
Value
Shipping
Quality
Thumbnail of user janew84
2 reviews
9 helpful votes
June 16th, 2022
Verified purchase

Over the last year I purchased 3 large Persian rugs from Rugsource for my house. Delivery was quick and painless, and I have been very happy with the quality. I really haven't found any other online store with the selection, quality and prices here, and will definitely come here the next time I need a high quality Persian rug.

Tip for consumers:
The photos are accurate

Products used:
Rugs

Service
Value
Shipping
Quality
Thumbnail of user janetw1401
1 review
1 helpful vote
September 16th, 2022

Purchased a rug and we received a letter see below to choose a gift. We chose free foyer rug. What a scam! After several calls, emails on the status of our free gift we were told that they don't offer that anymore. We sent back request for the gift in May! Filed with BBB and they scammed their way out of the complaint telling the BBB that I filed complaint on the wrong company.
Well Mina which company do you work for?

Service
Thumbnail of user rebekahw49
1 review
1 helpful vote
June 16th, 2020

Wow. Just wow. I ordered my rugs - yes 2 (after seeing the selection and prices I couldn't pick just one!) late Saturday night and received them Tuesday morning. I couldn't wait to unwrap them! I've been staring for two hours, just beaming. The quality and color - everything - just stunning. You can absolutely buy online and trust this company to deliver the highest quality Persian rugs to you. I've waited 8 years to buy myself a Persian rug. And I can guarantee it won't even be 8 months before I buy another from Rug Source. I could not be happier with my purchase.

Service
Value
Shipping
Quality
Thumbnail of user teric91
1 review
1 helpful vote
October 9th, 2020

We are very pleased with our purchase. After deliberating for about 3 days, my husband and I finally decided on a rug. I had a couple of questions, so I called - the phone was answered on the second ring by a real person and my questions answered. I placed our order mid-day Wednesday and the rug arrived on Friday afternoon. The carpet is clean and in excellent shape. The colors are very true. We were a bit skeptical about purchasing a rug online and hoped it would be OK and it certainly was. Do not fear purchasing a carpet on line from RugSource.

Thumbnail of user katherinem1042
3 reviews
0 helpful votes
March 17th, 2023

I used to love this shop, got three or four rugs from them in the past few years. The only problem was the ultra-bright lighting they use for photos distorting the color so what you get is often not what you expected. No biggie, with free returns, though.
But I've just had an upsetting experience and I don't even see what they have to gain from treating me badly. I'll tell the story: the cart suggests adding a rug pad when you check out and I accepted that the last couple rugs. I was unpacking them weeks later and saw the rug pad has a rubbery layer for grip. Having a latex allergy I sealed the packages back up and emailed the company to ask if it was natural or synthetic rubber. I got some weird replies telling me it was felt, fiber, recycled yarn yadda yadda, as if I'd asked about the pad when I was clearly asking about the rubbery coating. I just couldn't get a sane answer out of the rep. No matter how much I explained it was just "the pad's felt". I tried calling, same idiot/jerk. Tried a facebook message, ignored. Finally I tried using the BBB and again got the same weirdo saying the same weird non-answer. But then FINALLY they got off their butt and called the supplier to ask and both the RugSource weirdo and the rug pad manufacturer's rep stated on the BBB thread that I could rest assured there was no latex. BUT THAT WAS A LIE! The manufacturer's rep, thank goodness, included a pdf with all the product details. So after two months of seeking this info I was finally able to determine that no, it isn't safe for me to open these packages. What if I had listened to that claim there's no latex? Good grief. I guess some people just do not care if they hurt someone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jrc9
1 review
0 helpful votes
September 24th, 2018

Online services were very patient and accommodating for international deliveries like mine. Package was delivered as promised and perfectly packaged. Rug was as to pictures and specification.

If you want a mix of great choice, quality and value for money, rugsource.com is Definitely recommended!

From your happy customer here in Asia!

Thumbnail of user dougw139
1 review
4 helpful votes
May 17th, 2019

I am at a loss as how to communicate an update to my order where I purchased thousands of dollars of rugs. I have called, left messages and emailed but no one responds.

Thumbnail of user aijalonp
Aijalon P.
1 review
0 helpful votes
July 22nd, 2019
Verified purchase

This is based on the ordering process. Let's see how delivery unfolds, and what the rugs actually look like. Hopefully the pictures on the website are accurate. Also, delivery should not be a hassle. The delivery man should just drop the rugs at my front door. I don't want someone calling me asking me to take off work, so they can drop off my rug. ...just drop it off.

Thumbnail of user ushas8
Usha S.
1 review
0 helpful votes
July 17th, 2019
Verified purchase

The rug we received is very nice. However, it is faded on one side, which we could not tell from the picture before we ordered. I realize that is an old rug but in the description they could have written that there is some fading. Otherwise, we are happy with our purchace.

Thumbnail of user marki40
Mark I.
1 review
0 helpful votes
September 9th, 2019
Verified purchase

I love the accurate descriptions and photographs at rug source,
and Mina has been very helpful several times on the phone.

Thumbnail of user willisp9
Willis P.
1 review
0 helpful votes
June 29th, 2019
Verified purchase

I've ordered three times from rug source. Accurate description and quality. I'm very pleased so far.

Thumbnail of user joannes316
Joanne S.
1 review
0 helpful votes
July 25th, 2019
Verified purchase

I have been most pleased with the personal attention I received over the phone, the best!!!
Many thanks to Mina

Thumbnail of user walterg94
Walter G.
1 review
0 helpful votes
May 26th, 2019
Verified purchase

Great website. Wonderful pictures GREAT CHOICES. THIS MY 3D rug I buy from rug source and I am great fully to their staff too.

Thumbnail of user joshual68
Joshua L.
1 review
0 helpful votes
June 29th, 2019
Verified purchase

I don't write reviews but this time I need to speak-up: top quality, fair price points and family style customer service, rugsource has never let us down. This is only my opinion of course, but I do know rugs and I have yet to be disappointed. I give this company my highest recommendation, something I don't take lightly. Many thanks.

Thumbnail of user yuks
Yuk S.
1 review
0 helpful votes
August 15th, 2019
Verified purchase

I like the variety of rugs. I can give an opinion as to the quality since I have not received the rug yet.

Thumbnail of user susanr1173
Susan R.
1 review
0 helpful votes
June 20th, 2019
Verified purchase

your online help was excellent. I had a little trouble with the website when I went to pay but your online assistant is excellent!

Thumbnail of user lisas972
Lisa S.
1 review
0 helpful votes
November 26th, 2018
Verified purchase

We have been absolutely delighted with this site. It is wonderful to discover such beautiful quality rugs at this affordable cost. Thank you!

Thumbnail of user susanf136
Susan F.
6 reviews
1 helpful vote
September 2nd, 2019
Verified purchase

So far --the rugs on the website look lovely and authentic. Hope to be as pleased when the rug arrives! Easy to use website and nice pics of the rugs.

Thumbnail of user paulz225
Paul Z.
1 review
0 helpful votes
September 2nd, 2019
Verified purchase

I bought my living room rug from Rug Source (via eBay) a few years ago. Great selection, good value, and a trusted seller.

Thumbnail of user saram449
Sara M.
1 review
0 helpful votes
September 5th, 2019
Verified purchase

This is the 5th rug I have bought from Rug Source for our new home. I love the rich colors and quality of each of my hand knotted rugs!

Thumbnail of user robertar52
Roberta R.
1 review
0 helpful votes
August 3rd, 2019
Verified purchase

Great prices on hand made Persian rugs. The first one I ordered was amazing, gorgeous, huge, clean, in excellent condition exactly as they said, so I'm getting another. Why buy a cheap rug from Home Depot or Target for essentially the same price that will likely end up in the landfill in 5 years! Get something real made by an actual artist. A great resource. You would pay 10x more in a retail shop at least around where I live.

Thumbnail of user stevenm526
Steven M.
1 review
0 helpful votes
August 2nd, 2019
Verified purchase

Not my first time shopping here, good selection. Also fast delivery service. How can you buy something on line and not have that!

Thumbnail of user hanitb
Hanit B.
1 review
0 helpful votes
June 14th, 2019
Verified purchase

I was looking for identical rug that I have, and Mina took the time to help me search for it, making it much more easy for me. Thank you so much!

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