Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 5,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
The website is very easy to navigate. There were a couple things that irritated me while shopping. The first was every time I clicked on a rug I got an automated message from there sight wanting to know if I had any questions. This was over kill. The second issue I had was I narrowed my search to 8x10 rugs yet it continued to show me rug prices for different sizes. I did find in each case that they had that rug in an 8x10 but was slightly higher. The price was still very good, in fact the rug we bought it initially showed us in a 7x10. It was like $40 more for the 8x10. But still a good price so we bought it. Over all a good experience. Now let's hope the rug is what I am expecting.
I have just ordered a third rug from this company! They are good quality, well packaged when they are delivered, and they are an excellent price. I will continue to order rugs from this company.
Rug arrived sooner that anticipated and well wrapped. I am so pleased with my purchase, I originally anticipated returning the viola rug but in person it's just too gorgeous that I could not resist keeping it.
Wish it had a deliver date when you pay.or i would have gave 5 stars
Great selection. Great prices. The site is so user-friendly and they have free shipping.
Ordered today, should receive 2 business days. Can't wait. So far the process has been super great.
Gave a 5 Star rating based on ease of using the online order process. The product looks nice and will give an additional review once I receive the runner
I have purchased many rugs over the past few years and every one has been fantastic! Well packaged, quick shipping and no matter your budget you will find something you love!
If there isn't enough catalog information, the chat room is open to answer questions. Knowledgeable, professional help. Great search-filtering options (that work!) along with clear descriptions and great photos. So far, excellent experience. Let's see when the rugs come!
Just ordered and it was an easy experience. One problem was when I wanted to use Paypal it indicated that additional sales tax would be due but never indicated what it would be.
Jeremy was very knowledgeable and professional and help me with my problem. Great Guy to have on your team.
We had water damage after a pipe broke and I was able to get new rugs and pads quickly and reasonably priced
This bright yellow round rug matches my metal patio table and chairs in my gazebo. I searched for a long time for a bright yellow outdoor rug. This is perfect! Thank you Rugs.com.
I have sent photos and a description of the issue and am waiting for a resolution.
I am hoping for a quick response. I think they will do the right thing.
Quick, Easy site to buy and navigate
Will use this site again
Rods.com has a great variety to choose from. Great prices as well. The site is easy to use.
I have called customer service a few times and each time they were patient and friendly and very helpful. The rugs that I've bought are exquisite! Love them!
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- Chester, SC, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members