Rugs DirectReviews 109

Think twice before buying from this site. The rug I bought arrived in a different color from the color shown on the site. They do not refund the total amount you paid and they also did not send you a return label, you have to pay for the shipping cost. Terrible customer service.

I bought a 9' x 12' rug. I spoke to two separate people in customer service and they told me the rug did not have any gray in it, that it was brown and tan. Well I got it and guess what? It was mostly gray so I told them I wanted to return it. They told me I could do that, but I would have to pay the shipping myself. So I took it to FedEx and they wanted $380 to ship it back That is absolutely ridiculous. They will not help me out with the shipping at all and now I'm stuck with the rug that doesn't go with any of my furnishings. They were also incredibly rude. When I told them I wanted to return it, they ignored everything I said, and just sent me the directions to return it. There is no point the rug was on sale. It was only $550. I'm not going to pay another 350 to ship it back. I am disgusted with them. Their customer service is absolutely terrible. If I had bought a rug from Amazon or Pottery Barn they would've taken it back for free. If anybody, even a complete stranger asks me about Rugs Direct I will tell them to run as fast as they can in the other direction. They did give me a 15% coupon off on my next purchase. Like I would ever buy anything from them again. That's just adding insult to injury.

Placed an order for "delivery tomorrow". However, I received an email the next day saying there would a delay of 6 days after which I would hear from the Courier Co about delivery. That never happened and for the next 7 days I tried telephoning, but always went to a voicemail. When at last a human being called me she said that they did not know when the item would be in stock. Order cancelled. Not a good experience.

Discount code did not work…….:…:I don't want to say anymore you should not offer discounts if they di

I got my rug in yesterday. It is absolutely beautiful even more in person. And the photo it looks super pink, but it's actually not. It's exactly what I wanted, and what I was looking for color, wise and quality wise. It was worth every penny and I will be purchasing more rugs. The quality is amazing. The one I got is called gray blush

My one year old, $500,5×7 rug is unraveling. It's in a very low traffic area, I use a non-beatet vacume, I have no pets or children. All they can offer me was a discount on a new purchase. I'm very disappointed and will not be taking advantage of the discount.

This site, specializing in rugs of all types and sizes, had many helps online to assist you in picking out the right rug. They even had the ability to take a photo and show the rug in your room. I loved all of that since I have been unhappy with the rug that I currently have.

Easy to order, secure site, order came on time and rug pad made area rug easy to walk on. Area rug made it easy to clean as well.

I bought the sinclair tobacco rug by Magnolia on May 11. Found out several hours later that it was literally half price on Wayfair and Amazon. Called for a price match but was told it was too late. After speaking with customer service received a small discount. Still overpaid greatly. I see the rug is now being sold for much less. They say free shipping but it cost $40 because it was oversized. If I returned it I would have had to pay quite a bit of money as well. Will never buy from them again.

Website is easy to use, especially liked the see it in your room feature.
Once the floor was installed it looked darker than I wanted so this rug should brighten things up.

Love this rug. It is a relatively difficult size to find something beautiful. Very happy with it. It matches in my bathroom perfectly.

I was looking for a well made thick modern rug and found the perfect one on this site. Customer service was friendly and answered my questions when I called. I can't believe how quickly my beautiful rug came! It was in my home in TWO days! Exceeds expectations!

I signed on as a new customer and ordered two rugs this morning, thinking I would receive the 15% discount for signing up and agreeing to texts. I did not. On further reflection, I decided to order an additional throw rug. I still did not receive the discount. So I requested a chat. I was immediately helped by Diane, who ordered the 15% discount on my earlier order and gave me a new code for my new order! Immediately! I am so impressed by the fantastic customer service and my discounts on top of sale prices! Thank you, Rugs Direct!

Had previously purchased a couple of rugs with great success, but recently purchased 2 more that colors were not what picture showed and when I contacted to return I was told it was $100 charge to return their rugs. I do not have an issue paying for a returned item I was not satisfied with but these charges are outrageous and I was told too bad, that is their policy and they did not care. NEVER buy anything from this company again!

The web site advertised a 15% discount and to check my text to get the discount code. No text! I tried several times. Ordered anyway but sure would have appreciated the discount.

Ordered two area rugs for bedrooms that turned out to be the wrong color. The cost to ship back was astronomical (Could have bought another rug for what I paid in return shipping!) Company received both rugs and then notified me that one was shipped to a different location. They then charged me 20% return fee plus cost of freight! What a rip-off return policy. I would never order from them again. Beware!

Purchased two rugs online and paid by Paypal. Four months later they said Paypal had made a mistake and charged another amount to my Paypal account. They set up this additional payment as a reoccurring payment on Paypal. I cancelled the reoccurring payment but I guess they have the ability to recharge again and possibly set up a reoccurring payment so they recharge each month. So beware of purchasing from this website!

The selection was awesome and the filters to narrow the selection were very good. I was looking for a handmade wool rug. Went to several other rug websites/stores and this Rugs Direct by is the best. Easy to do business with and quick delivery. Rug is gorgeous.