RueLaLa

I have called numerous times to ask about things. They always picked up in a timely and friendly manner. Today I talked to Heather and she was more than willing to help me with my return. She was so friendly to the point where I feel so comfortable buying from this company! I Noticed a lot of bad reviews here but If it were me, I'd give this company a chance bc my last 3-4 experiences in the pas 6 months have been superior!
I recommend

I have ordered from ruelala - 14 times. Every order has been great - wonderful prices and excellent delivery. I do order items that i have knowledge about - the color, manufacturer and quality. One item, i did return due to the lesser quality - a mattress pad - and received a full credit plus the shipping since i had them hold the funds and reordered something else later. The Gottex swim suits at 35% of the price tag was a great deal - my husbands sun glasses at 30% of retail. So i was very surprised to find the negative comments. From a history of 14 orders over the year, I am VERY pleased with Ruelala and plan to continue shopping.

I used to love Nordstrom for their merchandise and customer service. However, I recently had a horrible experience with Nordstrom after years of loyalty to them. So, I now shop at other places that carry nice clothing and accessories. An item from Rue La La just came damaged, and when I called customer service, they made everything easy and took care of the situation within a couple of minutes.

I gave an extremely poor review earlier this week for this site. The next day I received a phone call from Ruelala about my complaint. This company went over and above what they needed to do to resolve the situation I was in. My daughter not only received her gown for the ball this weekend they also gave her some beautiful earrings to go with it. There are two very special guardian angels I want to thank so much! If you think they don't care, your wrong they really do

Started shopping on this site since the first day they've opened, and so far so good. Their deals are not as good as they used to be, but they are reliable in quality and delivery, so no complains from me. :)

I have been a regular and loyal customer of Rue La La for many years and find their customer service to be top notch; they even took an expensive jacket back when it was not supposed to be returned as it was a close out item--I explained that it did not look at all to be consistent with the quality of this designer and therefore, I was terribly disappointed; they took it back. I routinely order work clothes (ie Tahari suits, Calvin Klein dresses etc) on line and when they are in the Final Closeout sales, they are less expensive than a great sale at Macys! Have also bought jeans, cosabella bras and cute laundry shelli segal dresses too and have been very happy with them

I ordered several items from Rue La La (ranging from Jimmy Choo bag to Villeroy & B cutlery set). Their service has always been great. The delivery is speedy. Packaging is great. Quality outstanding. I never had to return an item to them, so not sure how effective the return process is. I'm not suite sure why others give it less than 5 star.

I recently bought these beautiful sunglasses. It was
By far the best purchase. Comfortable, and they
Come with a very nice protective case, I got them
For $80 alls, It is important to know that sunglasses
Have an immeasurable protective function against
UV rays. They protect our eyes from serious eye
Diseases and are the best protection against
Harmful sun rays.

This is my first time ordering from Rulala, and I've had no issues whatsoever. I purchased a line of the D24K facial products, and I've not had any issues with shipping; My items arrived within 5 days of ordering. I do, however, wonder how they can sell a $2300 face treatment for $47. I've never tried this particular brand, so I have nothing to compare it to. The top of the cream jar was scratched, so maybe it was a return and they damaged it out? So far, for me, it's been a pleasant and easy process. I just hope what I bought isn't some random lotion they put in a fancy jar. I guess we will see.

I have bought numerous handbags, boots, household items, and clothing, always a good experience. Returns are no problem super helpful. I check the site everyday!

I bought a pair of beautiful earrings. When delivered they were missing a push back. I wanted a replacement. They had no more in stock and told me to keep earrings and they credited my account.

This is the way to do business with a customer.

Great items on sale and GREAT CUSTOMER SERVICE!

Highly recommended do do business with.

THANK YOU.

:)

Great experience so far - wonderful local deals (they are a bit limited in the locations they offer for their local deals, but should get better with time), good customer service, and credit awarded from invites as expected. Haven't had any problems using the local deals I have purchased on Ruelala and they pick fabulous restaurants, Inns, etc. Also know a local business owner that participated with them and had a fabulous experience. Keep up the good work!

I have had nothing but good experiences with Ruelala. The only issue I ever had was not with them but UPS. When they delivered my package they placed it in front of the door to my townhouse. I have no idea why they did that when my town is known for the high crime rate and the office was no more than 50 ft away! When I called Ruelala about the problem, they were quick to credit my account in full.

I've never had a problem with this site. As a matter of fact, I've been an active member for a few years now. I always pay for the unlimited shipping because I'm always purchasing one or two things every other week. I love how organized the site is and how you can easily filter and save your preferences. Def makes a quicker shopping experience with just and click, purchase, and done. Wonderful place to shop, my first go to before other online sites.

I ordered several jewelry. Pearl with bow earrings and Pandora pieces. All are authentic! Great deal! I just wish shipping is faster.

I shop here all the time and have never had anything but great experiences. I have recently had issues signing into the site via the app.

Love this site. Never had a bad experience here. Fantastic customer service

Good shipping - great quality stuff!
My daughter and I love this one for clothes, but I also find other 'random' stuff on it for gifts or home accessories.

I'm obsessed with Rue La La. I've ordered shoes, lingerie, and sunglasses from them and the only thing stopping me from ordering more is my not-bottomless wallet. Their prices are awesome and their customer service is so personal and helpful. I'm not usually one to gush about a website, but i just have to with Rue.

I love this site. I've purchased everything from rain boots to massages there, and everything was delivered quickly and accurately. When I've had a problem (rarely), they resolved it quickly and to my satisfaction. Good bargains and great customer service. UPDATE: The site now offers full refunds for returned items (less shipping).

I've never had a bad experience with Rue La La. Most of the reviews I've read here, complain about information that is well published on the website. Final sales mean just that, (no returns, so be careful). I believe Rue La La to be very reputable with their merchandise. I like their high end clothes and I know the things I've bought are authentic. I've never had a problem returning merchandise, they make it easy!

I've been a member of ruelala since 2008. I love their final sales (they're one of the few places that widely carry DVF) and have had good experiences with their customer service. During a facebook final sale (the page could only be reached through their fbook page), there were technical glitches in their site. Their customer service reps were attentive and prompt.
Overall, I highly recommend this site, especially compared to others (e.g. Ideeli, who canceled an order even though I never wanted it canceled).

I've been a member of Rue for over a year and have scored some fantastic deals there. Recently I received an order and it was the completely wrong item. I called customer service and spoke to an actual person who was very nice and solved my issue. I returned the item an I was refunded the total purchase amount and the shipping cost. All in less than a week. Fast shipping, excellent customer service, wonderful deals! Just have to move quickly as the good deals go FAST!