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This is a follow on from my last review about Royal Mail. I booked a redelivery twice and had to wait at home on several occasions, with no result. Well I phone them up and had to wait an hour for them to answer which cost a lot to listen to the same music then when they answered the phone was disconnected, so I sent a email to them, explaining everything that had happened. They sent me an automatic email, saying I'd have to wait ten days for a reply due to the virus any excuse. Other companies manage to get stuff to people and answer emails in just a few days. I phoned them back up and had to wait a further hour and twenty minutes for them to answer the phone, very expensive. There having a laugh. I explained everything to them, what had happened. The woman in customer services said she'd put a complaint in and this wouldn't happen again as Royal Mail don't like complains. She said your mail will be delivered on Saturday this week and I'd have to wait in again. So by then it will be nearly two weeks since they came to the door and posted the some thing for you card. That's not good, so I'm going to see if I get my packages on Saturday. Please don't use this service
This is a follow on from my last review about Royal Mail. I booked a redelivery twice and had to wait at home on several occasions, with no result. Well I phone them up and had to wait an hour for them to answer which cost a lot to listen to the same music then when they answered the phone was disconnected, so I sent a email to them, explaining everything that had happened. They sent me an automatic email, saying I'd have to wait ten days for a reply due to the virus any excuse. Other companies manage to get stuff to people and answer emails in just a few days. I phoned them back up and had to wait a further hour and twenty minutes for them to answer the phone, very expensive. There having a laugh. I explained everything to them, what had happened. The woman in customer services said she'd put a complaint in and this wouldn't happen again as Royal Mail don't like complains. She said your mail will be delivered on Saturday this week and I'd have to wait in again. So by then it will be nearly two weeks since they came to the door and posted the some thing for you card. That's not good, so I'm going to see if I get my packages on Saturday. Please don't use this service
On Saturday 8th July Royal Mail left a red card in our street door because we were out and said they would re-deliver our parcel today Monday 10th July
"ROYAL MAIL DID NOT DELUVER TODAY"
We waited in all day. I usually visit my brother who has
Learning difficulties today, instead we made arrangements to visit my brother yesterday.
Very inconvenient of Royal Mail.
ROYAL MAIL SHOULD NOT LIE TO THEIR CUSTOMERS
ROYAL MAIL ARE A NATIONAL DISGRACE.
Not only are Royal Mail keep increasing their prices they are offering a 3rd class service.
ROYAL MAIL LACK LEADERSHIP, NO ONE AT ROYAL MAIL SEEMS TO KNOW WHAT WHEY ARE DOING.
On the Isle of Wight we are lucky if we can 1 delivery a week.
In my personal opinion the way Royal Mail operate they are a disgrace to be named Royal Mail
The Monarchy should remove their Royal name from such a poorly run Company.
You only have to read many reviews and Royal Mail are letting many persons down.
I read earlier even Ofcom are looking into their poor Service.
I hope a Company who knows what they are doing rake over POORLY run Royal Mail
Evri are an excellent Company, when they say they are delivering, they deliver.
ROYAL MAIL LIE TO THEIR CUSTOMERS
I HAVE NEVER BEEN SO ANGRY
When you wait in all day and they don't deliver
It is very frustrating.
IF THEY SAID IN THE FIRST PLACE THEY ARE CLUELESS AND USELESS AND THAT THEY MIGHT NOT DELIVER TODAY, THAT I WOULD UNDERSTAND,
BUT THEY SAID THEY WOULD ARRIVE.
Time costs money.
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