Royal Caribbean Cruises

Royal Caribbean cruise lines canceled the cruise that I had been booked on out of Vancouver. Obviously they could make more money cancelling my cruise and sailing somewhere else. They refused to cover my losses on the cruise. The cruise I was booked on went to Hawaii, I had scheduled business class airfare for two back from Hawaii to Austin. The only thing the airline offered me was a credit on their airline which I can never use. I am out $3500 and Royal Caribbean could care less. They have definitely demonstrated to me that they are way more concerned with their own profits then the losses that they have caused for their customers. The first cruise I ever took was for my honeymoon in 1987 on the Song of America. I have also sailed on the Song of Norway (the very first RCCL ship), along with about 40 other RCCL cruises. I will never sail with them or Celebrity again and have already cancelled some future cruises that I have booked with them.

I booked and paid for a cruise to Bermuda and purchased the cruise insurance, all through Royal Caribbean. The night before the cruise was set to sail, Royal Caribbean emailed me to let me know the itinerary changed from Bermuda to Canada, because of bad weather. We didn't even get a 24 hour notice about this change. We were already packed for Bermuda weather and drove to New Jersey for this cruise. Apparently others received a second email about canceling the cruise and getting a full refund for the change in itinerary. I did not receive that email, even though I purchased cruise insurance. And no one in customer service is answering my question as to why I never received that email.
Also, they stated we would have 2 days in Canada. Day 3, we arrived at midnight. So we had all day for Canada. We then left at 3:00a.m. On Day 4, and they considered that a full day. Idk how 3hours is equivalent to a full day, but according to Royal Caribbean it is. On Day 3, when we got off the boat to explore Canada, literally everything was closed. The Farmer's Market was closed, museum was closed, churches to tour were closed, and the Sky bridge was closed. After finding out there was absolutely nothing for us to do in Canada, we got back on the boat just to find out that shops, some bars, PADI (a diving activity) and the casino were closed. So all we had to do was either sit in a crowded hot tub or an ice cold pool on the cruise ship, in Canada, where it was maybe 60-65 degrees. Since they considered Day 4 a "dock day", even though they left the port at 3:00a.m., some of the previous activities were closed as well.
Royal Caribbean did however give us a $100 Onboard credit. Which they then took back by charging us $16 a day in gratuities.
To top it all off, I have been trying to get a hold of Customer service to express my disappointment and ask why I never received that refund email. Out of 5 different people I've tried contacting, only 1 person got back with me about the issues. But they still aren't answering any of my questions.
If you are considering a cruise, I'd seriously look at reviews at other cruise ships before booking with Royal Caribbean.

Without notice RC cancelled our cruise 60 days before we were set to leave. We missed the payment deadline and they provided no notice...no email reminder, no billing statement, nothing. Our deposit was lost and our cabin resold... probably at a higher price.

I was assaulted in international waters on their cruise ship. A clear case of assault and battery per Canada and Seattle codes. Despite securing photos, video, and witness testimony, Royal Caribbean has made zero effort to provide any compensation. Calls went unanswered, emails not returned. A legal case file has been opened, but beware they fly a Bahama flag so enforcing a lawsuit from the USA is challenging. Warning to all that cruise with them that you will not be protected from assault and battery on international waters and you will have minimal recourse since they fly a Bahama based flag. You are on your own. I would suggest that if you travel in international waters to secure a cruise ship that flies an American flag and will enforce American laws. Do not be persuaded by the false variety of multiple flags they show on top of the ship. Their customer service after the trip will not be responsive to you.

After arriving at port, I dropped off my luggage with the porter and waited for it to arrive at my room. However, the luggage never arrived, and still hasn't arrived nearly a month later.

I spoke with Guest Services every day and while I appreciated their efforts, there was minimal indication that they hoped to rectify the negative experience that overshadowed my entire weekend and the following week as I was stuck in Florida for Thanksgiving with no clothing.

Eventually they provided the minimum amount of credit for me to purchase overpriced clothing and toiletries on the ship, but it took multiple days for me to get a real response.

A month later and I'm still so disappointed in this experience. Over the past month I've emailed, called (while being left on hold for over an hour), and haven't felt any real response from Royal Caribbean that they understand the plight I was, and am currently, in. I've asked to speak to supervisors and been ignored. I've asked to speak on the phone instead of email and been ignored.

Now I have to replace a quality luggage bag and 10 days worth of clothes because of an unfortunate scenario that Royal Caribbean won't take responsibility for.

I had set sail with them multiple times in the past, but now I see their true colors when faced with a situation where they can make a situation right.

We received an email 3 months before the departure time that to enter Colombia you need a passport. We called customer service multiple times to clarify the email and they stated that you only need your original birth certificate and ID to sail but in order to get off in Columbia, their customs will need a passport, if you don't wish to enter Columbia that you can stay in the boat. We immediately still applied for all 5 passports. They all came in but my husband had issues getting his. We called again and told chismee service and they stated again the same story, fine. We also called about our friends daughter that was 8 months old and they said since she's under a year, she doesn't need a passport, fine. That's great, we drive hours to Tampa to be denied sailing. Royal pretty much tells you one thing and customs tells you other. How is this even possible? How do you run a business without knowing all the facts and lie to your clients to collect their hard earned money and then act like there's nothing they can't do. No one has around just 5k to spend on a trip that took us 2 years for a family vacation to save. They stole our money and our kids vacation by giving us wrong information and then they are not responsible for what they did to us. I don't even want to see the word Royal! It's a scam for this company to collect their money and take no responsibility for their actions! We were deceived, I'm requesting all calls that were recorded where multiple times we were told the wrong information and should take responsibility if we are going by what they are telling us!

Me and my husband plan a 9 day cruise with our three children on June 5,2022. We read the requirement and had all five of us test for Covid with negative result. We drive from Atlanta Georgia for the cruise and only to be told since my nine year old son is not fully vaccinated he cannot go. Per the requirement all he needed was a negative test or a pre test at boarding. We were denied both. The supervisor name Sandra told us he cannot go even with a negative test or pre test. She state he need to be fully vaccinated. We call customer service they were rude, impatient, and lack remorse. The person in customer service say we choose not to go because the problem was with the nine year old not the others. He was asking for me to leave my nine year old behind for nine day on the dock. The customer service personnel was rude and cruel. He had no patient talk or help me. The Covid guide didn't say my son had to be fully vaccinated, it seem like your supervisor made it up so we could go. The customer service kept saying the supervisor can reject you if they want, it doesn't matter about what the guide line say. We were rob out of $4335. 00 and Royal Caribbean deny us any type of refund per the customer personnel. I'm very disappointed they did this to us, that is unethical and unjust. I want my money back and will never use this cruise line and report this thieving behavior. I feel robbed. If there was a zero star that what I would give them.

Went on an Alaska cruise recently, it was the worstcruise ever, bad service and generally speaking a bad overall experience for me
Will not go on another Royal carrebian tour, PROMISE

STOLE OUR MONEY

We purchased the travel insurance for a full refund and when we needed to cancel our trip we were fully aware we would lose the $175 in travel insurance, but they don't take that payment out until you pay for the cruise in full. THIS WAS NOT CLEAR DURING THE TIME OF PURCHASE.

So, I have to pay them over $6000 to get my deposit back minus the $175. Why would I pay them another 6 GRAND when I can't even get $400 back?

When we booked the trip we did not receive ANY receipt of purchase with information regarding our cruise. We got one email telling us to create an online account. So we did that, and then there is ZERO documents to see the itemized receipt of what we have paid, where the money went, and what is the final balance.

They don't show you that until you give them a credit card number...

I will NEVER book a cruise with them again. This was nothing but smoke and mirrors, and every single time you turn around you have to pay for something else, and never get confirmation of your purchases.

We purchased the travel insurance for a full refund and when we needed to cancel our trip we were fully aware we would lose the $175 in travel insurance, but they don't take that payment out until you pay for the cruise in full. THIS WAS NOT CLEAR DURING THE TIME OF PURCHASE. So, I have to pay them over $6000 to get my deposit back minus the $175.

Why would I pay them another 6 GRAND when I can't even get $400 back?

When we booked the trip we did not receive ANY receipt of purchase with information regarding our cruise. We got one email telling us to create an online account. So we did that, and then there is ZERO documents to see the itemized receipt of what we have paid, where the money went, and what is the final balance.

They don't show you that until you give them a credit card number...

I will NEVER book a cruise with them again. This was nothing but smoke and mirrors, and every single time you turn around you have to pay for something else, and never get confirmation of your purchases.

User's recommendation: DONT give them a dime unless you can afford to lose it.

I PLANNED THIS CRUISE WITH MY FAMILY LAST YEAR AND THE MAJORITY VOTED ON GOING ON ROYAL CARRIBEAN. MY GRANDKIDS AGES 10,13,14 HAD NEVER BEEN ON A CRUISE SO THEY WERE VERY EXCITED. THE LAST 3 MONTHS BEFORE THE CRUISE I SHOPPED FOR THEIR CRUISE ATTIRE, THEY EVEN HAD FANCY DRESSES FOR THE ELEGANT NIGHT. WE ALL WAS SO EXCITED JUST TO BE DISAPPOINTED IN HOW THIS TRIP TURNED OUT. THE MORNING OF THE 25TH WE LOADED UP AND HEADED TO PORT CANAVERAL, I THINK WE ARRIVED AROUND 2PM. WE DECIDED TO PULL UP AND UNLOAD AND THEN PARK. WE PULLED UP UNLOADED, I COUNTED THE BAGS AND MY SISTER COUNTED THE BAGS THEY WERE ALL THERE. WE DROVE INTO GARAGE AND PARKED AND I MYSELF WENT INTO THE TRUNK TO DOUBLECHECK TO MAKE SURE EVERYTHING WAS TAKENT OUT AND IT WAS. WE PROCEDED TO GET ON THE SHIP. ME AND THE REST OF MY FAMILIES ARE PAST CRUISERS SO WE KNOW IT TAKES A FEW HOURS FOR LUGGAGE TO ARRIVE AT THE CABINS. WE MET UP WITH THE REST OF THE FAMILY (14 OF US) ATE AND JUST WALKED AROUND. WE WENT TO OUR ROOMS AROUND 5, MY SISTER SAW OUR LUGGAGE SITTING DOWN THE HALL SO SHE TOLD THE STEWARD WHICH ONES WAS OURS. MY DAUGHTER CALLED OUR ROOM AND SAID DO YOU ALL HAVE YOUR LUGGAGE AND WE SAID YES WE JUST GOT IT. I TOLD HER IT MAY TAKE SOME TIME. SHE WENT TO THE SERVICE DESK AND WAS TOLD THEY GUARANTEE LUGGAGE WITHING 90 MINUTES OF BOARDING BUT SOMETIMES THE TAGS COME OFF OR SOMEONE PICKS UP THE WRONG BAG. SO WE DECIDED TO GIVE IT MORE TIME. WHEN SHE WENT BACK TO HER ROOM HER AND HER OLDEST DAUGHTERS LUGGAGE WAS THERE, BUT NOTHING FOR THE TWO YOUNGEST ONES.
WE ALL WENT TO DINNER AND WHEN MY DAUGHTER WENT BACK TO THE ROOM AROUND 8:00 STILL NO BAGS, SHE AND I WENT TO THE SERVICE DESK AND THERE WAS QUITE A BIT OF LUGGAGE BEHIND THE COUNTER, WE WERE ASKED IF ANY OF IT WAS OURS AND IT WAS NOT. WE TOLD THEM WE HAD TWO BAGS STILL MISSING. EVERYONE ELSE IN THE FAMILY GROUP HAD THEIRS. THEY ASKED ME TO DESCRIBE THE LUGGAGE AND I DID, WE WERE TOLD THEY KNOW FOR SURE THE LUGGAGE WAS ON THE BOAT AND LATER THAT NIGHT THE CREW WOULD SWEEP THE 9TH FLOOR FOR ANY LUGGAGE THAT MAY STILL BE IN THE HALLWAYS. WE ASKED THEM AT THAT TIME CAN THEY MAKE SOME TYPE OF ANNOUNCEMENT FOR GUESTS TO PLEASE CHECK THEIR CABINS FOR LUGGAGE THAT THEY MAY HAVE PICKED UP BY MISTAKE.WE WERE TOLD NO THEY COULD NOT DO THAT BUT THEY WILL PUT NOTES ON DOORS ASKING FOR GUESTS TO CHECK. WHAT ELSE COULD WE DO. WE TRIED TO ENJOY OURSELF ANYWAY, WE ASKED THE STAFF DID THEY HAVE EXTRA TOOTHBRUSHES SINCE THE GIFT SHOP DIDNT HAVE ANY. THEY GAVE THE KIDS A LITTLE PACKAGE WITH TOOTHBRUSH, TOOTHPASTE, LOTION, AND SHAMPOO.
WE WOKE UP FEELING POSITIVE ONLY TO FIND STILL NO LUGGAGE AND NO NOTES WERE SENT TO THE GUESTS, MY DAUGHTER AT THIS TIME HAD GOTTEN REALLY STRESSED OVER THIS AND TO ADD TO THAT THE TOOTHBRUSHES THEY WERE GIVEN MUST HAVE BEEN OLD BECAUSE WHILE THEY WERE BRUSHING THEIR TEETH THE BRISTLES STARTED FALLING AWAY FROM THE TOOTHBRUSH SO I WENT BACK TO THE DESK WITH HER, MY DAUGHTER WAS ON THE 9TH FLOOR AND RECEIVED NO NOTE, WE ASKED ABOUT THE NOTES AND WAS TOLD OH THEY WILL GO OUT LATER, WE SAID YOU TOLD US LAST NIGHT THE NOTES WOULD GO OUT. I AGAIN EXPLAINED THEY DONT HAVE ANYTHING, TODAY IS A SEA DAY AND THEY STILL HAVE ON THE SAME CLOTHES AND UNDERGARMENTS. ALL THEY KEPT SAYING IS THEY HAVE A PROTOCOL THEY HAVE TO GO BY. I AGAIN EXPLAINED TO THE LADY THEY DONT HAVE ANYTHING AND SHE SAID DONT YELL AT ME, I SAID CAN YOU GO GET SOMEONE ELSE FOR US TO SPEAK TO, SHE WENT AND GOT SOMEONE ELSE WE EXPLAINED THE WHOLE STORY AGAIN AND HE SAID WE HAVE A PROTOCAL WE HAVE TO FOLLOW, I ASKED WHAT IS THE PROTOCAL, HE SAID WE WILL SEND OUT THE NOTE TO THE GUESTS ON THE 9TH FLOOR AND TONIGHT WE WILL HAVE THE STAFF CHECK ALL THE EMPTY ROOMS. THAT MAKES ABSOLUTLY NO SENSE TO ME BUT AGAIN WHAT CAN WE DO. MY DAUGHTER STARTED CRYING AND I SAID TO THE MAN, CAN THEY HAVE SOME MORE TOOTH BRUSHES AND THE 13 IS ON HER PERIOD ALL HER SANITARY STUFF WAS IN HER BAG, SHE HAD ALREADY USED WHAT SHE HAD IN HER PURSE. THIS MAN CAME BACK WITH 1 PAD AND 1 TAMPON. I SAID SIR ARE YOU SERIOUS SHE WILL NEED MORE THAN ONE, AND HE CAME BACK WITH 2 PADS. AND THEN TOLD ME I MIGHT BE ABLE TO FIND SOMETHING IN THE GIFT SHOP, I SAID THEY DONT SELL UNDERWEAR IN THE GIFT SHOP, ARE YOU CRAZY! HE SAID I DONT KNOW IF THEY DO, I SAID THEY DONT. AT THIS POINT I WAS LIVID I SAID WELL CAN YOU AT LEAST HAVE LAUNDRY WASH THE CLOTHES THEY WORE ON THE BOAT, HE SAID IT WILL TAKE 24 HOURS. I SAID 24 HOURS TO WASH TWO OUTFITS, IN THE MORNING WE WILL BE GETTING OFF THE BOAT, I WENT BACK TO MY CABIN AND WASHED THE UNDERWEAR AND HAD TO DRY THEM WITH A BLOW DRYER. HE SAID THERE WAS NOTHING HE COULD DO, MY DAUGHTER ASKED DOES THE SHIP HAVE CAMERAS AND WE WERE TOLD THIS SHIP WAS NOT ONE OF THE BEST SO THEY ARE NOT THAT ADVANCED. I SAID WHY WOULD YOU SAY THAT? I AGAIN SAID THEY DONT HAVE CLEAN UNDERWEAR, THE YOUNGEST HAD ON HER OLDER SISTER SHORTS AND SHIRT THAT WAS OF COURSE TOOO BIG. I AGAIN ASKED IF YOU DONT FIND THE LUGGAGE WHAT CAN WE DO, HE JUST SAID WE WILL FIND IT.
WE SENT TO BED ANOTHER NIGHT HOPEFUL THAT IN THE MORNING THE LUGGAGE WILL SHOW UP.
OF COURSE THE NEXT MORNING NOTHING, WE WENT TO DESK EARLY BEFORE GETTING OFF AND WAS TOLD AGAIN TO LOOK AT THE LUGGAGE BEHIND THE COUNTER TO SEE IF ANY OF THAT WAS OURS IT WAS NOT. I SAID WHAT IS THE NEXT STEP, THE GUY SAID HOUSEKEEPING WILL LOOK IN CLOSETS AND UNDER BEDS WHEN THEY CLEAN THE ROOMS. WE GOT OFF THE BOAT AND HAD TO GO DIRECTLY TO SHOP FOR CLOTHES AND SHOES AND UNDERGARMENTS. WE WERE SO DISCOURAGED WE DIDNT EVEN STAY OFF THE BOAT LONG. THIS WAS MORE MONEY WE HAD TO SPEND RATHER THAN BUYING SOUVENIERS. WE GOT BACK ON THE BOAT AND WENT STRAIGHT TO THE DESK. THEY HAD ALREADY ASKED ME WHAT THE LUGGAGE LOOKS LIKE, I TOLD THEM AND THEY ASKED DID I HAVE A PICTURE AND I SAID WHY WOULD I. I SAID IT IS DRESS UP NIGHT AND THEY HAVE NOTHING FORMAL TO WEAR, MY DAUGHTER JUST WALKED AWAY FROM THE COUNTER, THE GUY WENT TO THE BACK AND GOT TWO ADULT SIZE ROYAL CARRIBEAN SHIRTS AND GAVE THEM TO ME AND SAID THEY COULD WEAR THIS, I WAS INSULTED. I SAID FIRST OF ALL THESE ARE ADULT SHIRTS AND THIS CERTAINLY DOESNT REPLACE WHAT THEY HAD TO WEAR FOR THE ELEGANT NIGHT. THEY AGAIN SAY THEY ARE JUST FOLLOWING PROTOCAL. MY SISTER GOT A FEW SAFTY PENS AND RIGGED UP SOME OUTFITS FROM THEIR MOMS EXTRA CLOTHES. AFTER DINNER WE WENT BACK TO DESK AND ASKED WHAT OTHER ACTION CAN WE TAKE BECAUSE NO ONE SEEMS TO CARE AND WE ARE OUT OF A LOT OF MONEY BECAUSE OF THEIR CARELESSNESS. THEY THEN GAVE MY DAUGHTER A CLAIM FORM AND TOLD HER TO FILL IT OUT. I FILLED IT OUT SINCE I AM THE ONE THAT BOUGHT THE LUGGAGE AND THE CLOTHES. THEY HAD SHOES, CHARGERS, ONE HAS ECZEMA SO EXPENSIVE CREAM WAS IN ONE OF THE BAGS, ONE HAD THEIR PHONE IN THE BAG. AT LEAST 9 OUTFITS BECAUSE I BOUGHT THEM OUTFITS TO WEAR TO DINNER AS WELL.THE GUY PULLS ME TO THE SIDE AND SAID DID YOU CHECK YOUR CLOSET? I SAID WHAT! WHY WOULD IT BE IN MY CLOSET I AM ON ANOTHER FLOOR, HE SAID MAYBE THE STAFF PUT THE BAGS IN THE CLOSET. I SAID THAT DOESNT MAKE ANY SENSE BUT I WILL GO CHECK THEIR CLOSET AND UNDER THE BED AND GO TO MY FLOOR AND CHECK MY CABIN. I CAME BACK AND I SAID THERE IS NOTHING THERE AND HE SAID WE JUST HAVE TO ASK, HE THEN SAID DID YOU RENT A CAR OR DRIVE YOUR OWN? I SAID WHAT DIFFERENCE DOES THAT MAKE, HE THEN PROCEEDED TO GET ME TO TRY TO RETRACE MY STEPS WHEN I DROPPED THE LUGGAGE OFF. I TOLD HIM I HAVE DROPPED OFF LUGGAGE BEFORE AND BOTH MY SISTER AND I COUNTED THE LUGGAGE AND IT ALL WAS THERE. HE THEN SAID THEY CALLED THE PIER AND NO LUGGAGE WAS LEFT BEHIND. AT THIS POINT I SAID I PREPAID MY GRATUITIES AND I WANT THEM PUT BACK ON MY CARD. SHE SAID ALL OF IT, I SAID I PREPAID FOR BOTH ROOMS. AND I JUST WANT MY $320 BACK FOR THEIR ROOM FOR OUR INCONVIENCE. SHE SAID OK, I SAID DO I NEED TO FILL OUT ANYTHING? SHE SAID NO I WILL TAKE CARE OF IT, YOU WILL SEE IT BACK ON YOUR CREDIT CARD WITHIN 10 DAYS.
I DIDNT GO BACK UP THERE, MY DAUGHTER SAID THEY TOLD HER WHEN SHE GOT HOME TO FILE THE CLAIM, SHE SAID SHE DID IT AND HAS NEVER HEARD ANYTHING. ONE OF THE STAFF I SPOKE TO TOLD ME THEY HAVE NEVER LOST ANY LUGGAGE SO THEY ARE NOT SURE HOW TO HANDLE, WE LOOKED IT UP ONLINE AND THEY CERTAINLY HAVE LOST LUGGAGE EVEN A FEW GUESTS WHO OVERHEARD SAID THEY HAVE LOST LUGGAGE BEFORE, EVEN THE LAST NIGHT WE STILL SAW UNCLAIMED LUGGAGE SITTING BEHIND THE COUNTER. I WILL NEVER CRUISE WITH THEM AGAIN, THEY ACTED LIKE WE WERE JUST TRYING TO GET OVER ON THEM. WE ARE TAKING ABOUT CHILDRENS CLOTHES. I HAVE WAITED THE TEN DAYS AND CALLED TODAY AND TOLD $80 IS BEING PROCESSED FOR A REFUND. I EXPLAINED TO THE LADY I REQUESTED $320 AND IT IS ALREADY 10 DAYS, SHE SAID I WILL NEED TO CALL MY TRAVEL AGENT. FOR MY INCONVIENCE I NOW WANT ALL OF MY GRATUTIES, IF YOU CANT GET THEM FOR ME I WILL CALL MY CREDIT CARD COMPANY AND GET IT BACK. THIS WAS THE WORST TRIP EVER, THEY KEPT CALLING MY DAUGHTERS ROOM ASKING DID YOU FIND YOUR LUGGAGE? IT WAS JUST FRUSTRATING BY FAR, I AM STILL IRRIATED BY IT,, THEY MADE LITTLE TO NO ATTEMPT TO SOLVE THE ISSUE. I DONT THINK THEY KNOW WHAT THEIR PROTOCAL IS. AND I WILL NEVER CRUISE WITH THEM AGAIN, AND YOU GOT THE STAFF DOWNRATING THEIR OWN SHIP. WE COULDNT ENJOY OURSELVES KNOWING SOMEONE HAD THAT LUGGAGE AND MONEY WE SAVED TO SPEND ON GIFTS FOR THE FAMILY WHO COULDNT COME WE GOTTA BUY CLOTHES AND SHOES. WAS TOLD I WOULD BE REIMBURSED MY GRATUTIES BACK AND STILL WAITING

We chose to use an agent for our cruise with CruisesOnly the cruise line RC. "Cruise with confidence" is the claim RC makes, when in fact they do not have the ability to fulfill this obligation. I understand with the pandemic come setbacks. However, the pandemic was not the customers fault either, yet we are the ones penalized! I paid for insurance and deposit twice! This was nonrefundable (approximately $300-375)! Now, we have been unsuccessful at receiving a refund for a cruise that we cannot take because the final booking changed port of call and ship. We have been repeatedly promised a refund from Royal Caribbean, yet are still waiting! On top of this, I have proof from email that we were promised over $200 more than what they are planning to refund of our money! I am so disappointed! It has been almost 3 months since cancellation and still no refund! On top of not receiving the amount that we originally paid for the cruise. DO NOT RISK YOUR MONEY WITH THEM!

Royal Caribbean is not willing to refund my money. CDC is advising to avoid cruise ships and after a personal battle with covid, I was sick for three weeks and lost 40lbs recently. My family and I are now deathly afraid to be in large crowds. I pleaded with the resolution specialist named Mario De Leon, and all he can say is sorry but you have a voucher for the year 2022 as if they were a positive thing even after I explained my situation. I continued to explain my family's health and well-being are not worth the risk after my experience. And again all he could repeat was there was no refund but you enjoy the cruise later. It was almost as if I was talking to the wall because he listened to nothing I said. So basically Royal Caribbean is strong-arming customers to take the cruise and risk my family's health or forfeit my 2500 they have held on for the last two years. Below is an article speaking about this situation and the refund policy from their Internation Vice President of Guest Experience. The link is below and an excerpt about this issue. Below is an excerpt from the article dated July 1st, 2021. At a webinar with travel agents on Wednesday, Royal Caribbean International Assistant Vice President of Guest Experience, Aurora Yera-Rodriguez, told travel agents guests can get a refund for their FCC on sailings where protocols have been announced. The question came up if a guest was adamant that they will not get vaccinated and has an FCC, will Royal Caribbean offer a full refund. Ms. Yera-Rodriguez responded that Royal Caribbean will indeed offer a refund for both money paid on the reservation and money owed in most FCCs. "If we've announced protocols for a particular sailing that anyone is booked on, we're glad to offer them a refund." https://www.royalcaribbeanblog.com/2021/07/01/royal-caribbean-will-refund-your-future-cruise-credits-if-you-dont-new-health-protocols

I have been on many Royal Caribbean cruises and become more disappointed with each one. We were one one a few weeks ago and I went to to Guest Services to ask to have the gratuities removed from my statement as we prefer to tip in cash. I was told they were, yet when I got my final bill, they were not removed. I have called multiple times and have been promised a return call, and to date, have not received any response. This is obviously their new scam, as when you get their automated voicemail, there's even an option to select if you are dissatisfied with the automatic gratuity charges. As a platinum member, I would expect much better service. They charged all 4 people in the room, which adds up to near $1,000, so I am either going to have to involve my credit card company or our attorney. I am incredibly disappointed with the service we have received. Check cruise reviews before booking with them - you'll see that their service continues to fall where others continue to increase.