• Rotita

Rotita

Ratings On Other Platforms

Trustpilot
4.3 / 5
ResellerRatings
3.9 / 5
Reviews.io
2.9 / 5
Corporate Values

Overview

Rotita has a rating of 4.02 stars from 9,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 2nd among Discount Shopping sites.

  • Service
    1394
  • Value
    1368
  • Shipping
    1380
  • Returns
    1281
  • Quality
    1357

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 79.8%
Positive
412
Neutral
22
Negative
82
370
See all photos

What reviewers want you to know

Positive highlights

  • I was also happy with the help from Customer Service.
  • I have been pleased with my shopping experience and the quality of most everything I have ordered through this company.

Critical highlights

  • I have company coming this weekend and am stuck with a bathing suit top that I did not chose.
  • Horrible return policy even when mistake is on their end.
How would you rate Rotita?
Top Positive Review

“Wow! What a find!”

Lewis C.
1/16/24

This was my first order, & I'm just so happy to have found a supplier who's product is exactly as shown, & quality & fit are better than I could have imagined. I'm not far off 80, but love trendy tops, & the two I bought in 8-10 size are both age suitable & make me feel nice. I'd recommend Rotita to anyone! Thanks so much.

Top Critical Review

“Exchange Instructions Do Not Work”

McKowen C.
8/7/22

I followed your exchange instructions and filled in all the feels that were necessary and it would not let me submit. I tried this several times and now I'm having trouble trying to get a hold of anyone and there's no customer service phone number provided.

Reviews (9,957)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1133) bathing suit (521) return policy (165) order number (107) return address (104) shopping experience (73) delivery time (52) right size (55)
Thumbnail of user caseyk139
1 review
3 helpful votes
August 18th, 2022
Verified purchase

Rotita quickly responded to my comments about the inconvenience of returns. They are allowing me to return some of the items. I chose to use their $9.99 USPS label, which they emailed to me promptly. One email asked me to send them a photo of the return package. Another said nothing about a photo. Overall, for the price, I don't regret this experience. I trust a refund will be fair and quick.

Rotita contacted me to discuss my complaint about returns. I appreciate that. It's worth a lot.
Know before you buy! This was my 1st purchase. I ordered several items to check out the company. They arrived within the promised delivery range, which was a couple weeks after the order. I wanted to keep a couple items and return others. Nope. Can't. If you want to return anything, you have to return everything. No partial returns. Also, Rotita warns they are not responsible if returned items get lost or damaged. It's fair, sure, but the warning makes me afraid to return the items. Now I'm stuck with items that don't fit great but I'd rather keep them than risk returning them and being refused a refund. Lesson learned. I won't buy from Rotita again. I'll stick with Amazon.

Tip for consumers:
Read and understand the return policy before you buy.

Value
Shipping
Returns
Quality
Thumbnail of user sabiol
1 review
0 helpful votes
March 7th, 2023
Verified purchase

Delivery took forever. I kept 1 of three items ordered and am very satisfied with it. One item was returned because it was not good for my body type the other I loved style but material was flimsy. Had trouble filling out return info. Sent it off just hope I get proper credit. I would think twice about ordering again.

Tip for consumers:
Delivery time

Products used:
Swimtop

Service
Value
Shipping
Returns
Quality
Thumbnail of user galew75
1 review
0 helpful votes
September 26th, 2022
Verified purchase

Sowshi was very nice and kind. I was trying to make a return and wasn't receiving the label. She worked it out and it came through so that I could print it. This happened before. Your company needs to get a phone line for open communication not to mention making returns uneventful. Not sure I will order anything that may need to be returned again.

Thumbnail of user wisniewskia
1 review
1 helpful vote
December 24th, 2022
Verified purchase

My experience was good. I stressed over the delivery because I have had issues with my orders being delivered to someone else several times but this came okay. The quality of the swimwear material is good and the items looked like the photos except that they look much better on their models than on me

Thumbnail of user shanerw
1 review
0 helpful votes
June 16th, 2022
Verified purchase

I think I have bought four swimsuits from your company over the past two or three years. I absolutely love the fit. They have fit perfectly better than any other swimsuit I've had. At that makes me very happy and pleased with rotitia However my last and current order took a very long time. I finally did get it but now I need to exchange the shirt because it's too small. Usually I've been ordering medium because it's a large is been too big. But I only received half my order. I still have not received the other suit that I ordered. So that is made me a little disappointed

Thumbnail of user anitad385
1 review
0 helpful votes
June 30th, 2023
Verified purchase

Trying to order items is difficult, most of the time I can't open the link. Returning an item is extremely difficult. Why do customers have to pay shipping when purchasing and then again when returning?

Thumbnail of user allisonm632
1 review
0 helpful votes
May 20th, 2023
Verified purchase

Some of the clothes I purchase are ok but I find they never look like the photos when you receive them which I think is deceiving. I really research the reviews and material type prior to purchasing an item.
Never an issue with shipping or customer service.

Thumbnail of user charlotter291
1 review
0 helpful votes
June 10th, 2022
Verified purchase

Habe die Ware endlich doch noch erhalten. Nach mehreren E-Mail Rückfragen bei der Firma Rotita konnte man mir doch noch helfen. Bin trotzdem zufrieden, obwohl die Lieferung und schon längst bezahlte Ware sehr lange gedauert hat (über zwei Monate) und ich bestimmt nicht mehr bei dieser Firma bestellen werde. Auch entspricht die Ware farblich nicht exakt der Beschreibung im Facebook.

Thumbnail of user kristinen38
5 reviews
0 helpful votes
September 29th, 2023
Verified purchase

I purchased 2 Tankini. Both beautiful prints. However I was very unhappy with two other things: the seams are not finished, bra cups are not attached (one actually fell completely to side)

Thumbnail of user leam246
1 review
0 helpful votes
June 7th, 2023
Verified purchase

It was very difficult finding someone to talk to about the problems I was experiencing online ordering. Even when I did she didn't sort the problem (she said she had, but the problem continued.) I was also told that someone would get back to me. They didn't, so I went through the chat box again and got someone else, who also said my issue was being prioritised and I would be contacted. I never was (this was almost a fortnight ago.) In the end the problem resolved itself and I was able to place my order, but I have no idea what caused the problem, why it resolved, if it will happen again. As for the extremely long wait - hopefully this time it won't take nearly two months to arrive. The tracking info doesn't ever work so I don't know where it is. It does feel quite risky buying from these guys, but at least the products have always been excellent when they turn up. I'm hoping my order will arrive soon. Clearly Rotita think they should have arrived, since they're asking me to review them. I take this as a hopeful sign.

Thumbnail of user ellens318
1 review
0 helpful votes
August 24th, 2022
Verified purchase

Tried twice your products because of great sale prices. Love your site but am a little disappointed in the quality and fabric. Need more support in bathing suit tops and better material. Love the colors though and styles.

Thumbnail of user morrisong1
1 review
0 helpful votes
August 14th, 2022
Verified purchase

I love the color. But these swimsuits are not made for top heavy women Not the best quality either.

Thumbnail of user duplessyj
0 reviews
0 helpful votes
June 23rd, 2022
Verified purchase

Hello,
I want to return the pink shirt I bought. Today at the post office they told me that it was going to cost me 25$ Cnd. The shirt costs 29,16 $ Cnd. Make it make sense. This is the first time I have to pay to return an item. You must help me find a solution. Because I feel trapped

Thumbnail of user melissaw2008
1 review
0 helpful votes
September 29th, 2023
Verified purchase

I can't say I am dissatisfied or overly thrilled. I ordered some dress. I was looking for ones that I could wear to weddings or parties. The ones I ordered, looked like they would be perfect. The dresses I received were definitely more casual. They are made nice, and look nice. Just not what I was looking for.

Thumbnail of user gladysw84
1 review
0 helpful votes
November 10th, 2023
Verified purchase

I'm not happy wirh how some of the dresses fit although they're supposed to be the same size. I do not know the difference between a size 16 and 18 as the size guide has XL.US 16-18. How do I get a Size 16 which is my US size and not 18 which is too big for me.

Thumbnail of user hockingsd
1 review
0 helpful votes
March 12th, 2024
Verified purchase

Processing wait time is way too long. Still waiting on product from order date in January.

Live chat person did not answer my question about delivery. Just said it was processing

Service
Thumbnail of user andriotej
1 review
1 helpful vote
May 6th, 2022
Verified purchase

I ordered three bathing suits within a few days of each other. One bathing suit has arrived and now I'm being told that the other bathing suits would be delayed because of Mother's Day. I'm not satisfied with that answer. We shall see how my experience will be if I receive these bathing suits within the next few days

Thumbnail of user sandyh534
1 review
0 helpful votes
June 5th, 2022
Verified purchase

I never got my swimsuit I ordered only because when I ordered they said it would be here in 5 to 7 days. After 7 days it was still not shipped. Coming from China who knew when it would get here. I needed it for my vacation so I cancelled my order.
Customer service was very nice is cancelling my order and credit m account.

Thumbnail of user bettyj857
1 review
0 helpful votes
August 11th, 2022
Verified purchase

I spoke with Clara on a few occasions and I found her to be professional and knowledgeable. She was able to help me solve my problem. I give her the highest rating.

Thumbnail of user girardh
1 review
0 helpful votes
December 15th, 2022
Verified purchase

The service we received was excellent. The sizes are hard to zero in on. Some "small " items are huge while others are tiny.
Returns were easily accommodated. Okay

Thumbnail of user kathleenm2497
1 review
0 helpful votes
April 27th, 2023
Verified purchase

Swimsuit as pictured online. Bottom edge of top did not have a finished edge. Fit was overall good except top pulls across the top of bust. Not enough to be noticed. Overall satisfied with swimsuit. It's pretty and a good value.

Thumbnail of user mcknightk4
1 review
1 helpful vote
January 13th, 2023
Verified purchase

In October I ordered a red sequined blouse to wear to my grandson's wedding in December and then hopefully our annual Christmas party. I was told via email it would arrive no later than November 28. It didn't come until last week so therefore I was unable to wear it to my grandsons wedding. When it did arrive and I tried it on, and I was very disappointed with it. The fabric is heavy and the size too large.

Thumbnail of user wighte
1 review
0 helpful votes
April 23rd, 2023
Verified purchase

Not at the same quality as other things I've ordered from the store

Thumbnail of user judieg4
2 reviews
0 helpful votes
August 5th, 2023
Verified purchase

It was good. The product arrived on time without it issues. Thank you

Service
Value
Shipping
Quality
Thumbnail of user joycec946
1 review
0 helpful votes
May 29th, 2023
Verified purchase

Sizes run a little large. Had to return because it was too big however return process was very easy compared to other companies I have ordered from

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically responds within 6 days

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