• Rotita

Rotita

Ratings On Other Platforms

Trustpilot
4.3 / 5
ResellerRatings
3.9 / 5
Reviews.io
2.9 / 5
Corporate Values

Overview

Rotita has a rating of 4.02 stars from 9,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 2nd among Discount Shopping sites.

  • Service
    1394
  • Value
    1368
  • Shipping
    1380
  • Returns
    1281
  • Quality
    1357

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 79.9%
Positive
418
Neutral
22
Negative
83
370
See all photos

What reviewers want you to know

Positive highlights

  • I was also happy with the help from Customer Service.
  • I have been pleased with my shopping experience and the quality of most everything I have ordered through this company.

Critical highlights

  • I have company coming this weekend and am stuck with a bathing suit top that I did not chose.
  • Horrible return policy even when mistake is on their end.
How would you rate Rotita?
Top Positive Review

“Wow! What a find!”

Lewis C.
1/16/24

This was my first order, & I'm just so happy to have found a supplier who's product is exactly as shown, & quality & fit are better than I could have imagined. I'm not far off 80, but love trendy tops, & the two I bought in 8-10 size are both age suitable & make me feel nice. I'd recommend Rotita to anyone! Thanks so much.

Top Critical Review

“Exchange Instructions Do Not Work”

McKowen C.
8/7/22

I followed your exchange instructions and filled in all the feels that were necessary and it would not let me submit. I tried this several times and now I'm having trouble trying to get a hold of anyone and there's no customer service phone number provided.

Reviews (9,957)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1133) bathing suit (521) return policy (165) order number (107) return address (104) shopping experience (73) delivery time (52) right size (55)
Thumbnail of user lewisc202
1 review
0 helpful votes
January 16th, 2024
Verified purchase

This was my first order, & I'm just so happy to have found a supplier who's product is exactly as shown, & quality & fit are better than I could have imagined. I'm not far off 80, but love trendy tops, & the two I bought in 8-10 size are both age suitable & make me feel nice. I'd recommend Rotita to anyone! Thanks so much.

Reason I chose this business:

I saw the site on Pinterest.

Reason I chose this product:

They looked just what I feel is my style & there were several colours in same style, so I chose one including my favourite colour purple, & & one with blue. (I might get other colours some time!)

Thumbnail of user lafyiam
1 review
0 helpful votes
September 8th, 2023
Verified purchase

Love each and everyone of my pieces of clothing I brought from the website. Got some many compliments on them all. Will definitely be my shipping place for ever

Thumbnail of user caseyk139
1 review
3 helpful votes
August 18th, 2022
Verified purchase

Rotita quickly responded to my comments about the inconvenience of returns. They are allowing me to return some of the items. I chose to use their $9.99 USPS label, which they emailed to me promptly. One email asked me to send them a photo of the return package. Another said nothing about a photo. Overall, for the price, I don't regret this experience. I trust a refund will be fair and quick.

Rotita contacted me to discuss my complaint about returns. I appreciate that. It's worth a lot.
Know before you buy! This was my 1st purchase. I ordered several items to check out the company. They arrived within the promised delivery range, which was a couple weeks after the order. I wanted to keep a couple items and return others. Nope. Can't. If you want to return anything, you have to return everything. No partial returns. Also, Rotita warns they are not responsible if returned items get lost or damaged. It's fair, sure, but the warning makes me afraid to return the items. Now I'm stuck with items that don't fit great but I'd rather keep them than risk returning them and being refused a refund. Lesson learned. I won't buy from Rotita again. I'll stick with Amazon.

Tip for consumers:
Read and understand the return policy before you buy.

Value
Shipping
Returns
Quality
Thumbnail of user lisan1607
1 review
0 helpful votes
December 25th, 2023
Verified purchase

I have a wedding to go to and I live in South Florida. The wedding is in Feb. In New York. I have no warm clothes. I ordered gloves, scarf, long warm sweater, a casual dress and a few other accessories. Everything fit great! The reviews that others wrote really helped with my decision and quality of items that I ordered were well made. Everything arrived quickly. I am soooooo happy with all my purchases.

Reason I chose this business:

I had ordered some swimsuits in the past and they were of good quality and ran true to size.

Reason I chose this product:

Need some warm clothes and it hard to find in South Florida this time of year.

Thumbnail of user kimballr2
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

I love shopping here, I have purchased many bathing suits, dresses, and shorts. Everything fit perfect and the quality is great.

Reason I chose this business:

Saw an ad on Facebook.

Reason I chose this product:

They appealed to me

Thumbnail of user tammyh826
1 review
0 helpful votes
July 1st, 2022

Customer service not so good. Can't even give you and answer why your shipment is still sitting at the same place for 5 days. My product said it was available and sent me a letter saying in high demands they couldn't ship until June. I told them it said my items were in stock. My items say there in New York. Don't take that long to ship from there. Made 3 shipping in the same place again. I won't be ordering from them again. So beware people if you don't mind waiting forever then you can order. I ordered the being of May and originally said it would be her by the 27th of may. Guess what still not here

Thumbnail of user spauldingk
1 review
0 helpful votes
January 31st, 2023
Verified purchase

Great quality swimsuit with lots of unique styles. Delivery was quick although a bit expensive ubless you qualify for free delivery. I would defimitely order from here again.

Thumbnail of user hiltonk14
1 review
0 helpful votes
February 5th, 2024
Verified purchase

These are the second pair of swimmers I have bought from Rotita and I love them. The colour matches the colour in the photo and I would say they are true to size. Good quality material used. Love how they look on my body, I feel great in them 😁

Reason I chose this business:

I like their range of swimwear

Reason I chose this product:

The styles suit my age

Thumbnail of user edwardsd8
1 review
0 helpful votes
June 6th, 2022
Verified purchase

I bought a pretty black and white dress for an event my oldest granddaughter is hosting. I rarely wear dresses, but it's in the evening. Picked a dress that I hoped would looked nice but comfortable. I am a big woman and was very happy with the dress when it arrived.

Service
Value
Shipping
Quality
Thumbnail of user eleashamk
1 review
0 helpful votes
August 19th, 2023

All items I bought were cheaply made and looked nothing like the picture. The earrings were colored wrong, missing paint color/gems, and falling apart. The swimsuit stinks like strong chemicals no matter what I do. The shelf bra is not long enough (doesn't even cover breasts) and even if it did, the elastic is not tight at all. And the bottom is not finished - the material is just cut off, no hem or anything. Just horrible quality all around.

I am also unable to log back into my account. I have reset my password numerous times to no avail. Bad company, frustrating website, horrible products.

Products used:
None

Value
Quality
Thumbnail of user yvonnei44
1 review
0 helpful votes
April 27th, 2023
Verified purchase

The dress arrived quite quickly, however, it was a 1X as ordered but it was 2 sizes too large. According to the seamstress she said to get it to fit would require reworking the entire dress. When I tried to get a return label the system wouldn't accept my email information...and never received the reset link to get in to process my request. So if you can help it would be appreciated

Thumbnail of user alessid
1 review
0 helpful votes
May 10th, 2023
Verified purchase

I have purchased from Rotita before knowing items come from China. This time they shipped in 2 separate packages and 2nd package still says processing after 2 weeks. Live chat always says sorry and they will expedite shipping, but now i will be missing pieces for my vacation. Not very happy Rotita!

Thumbnail of user barbarac3357
1 review
0 helpful votes
October 19th, 2023
Verified purchase

Fast ship and was pleased with the quality of each blouse. Pretty and unique clothing designs. Would order again.

Thumbnail of user richards2124
2 reviews
0 helpful votes
July 4th, 2022
Verified purchase

Best experience ever. From customer service to delivery of products was amazing. Customer service helped with an adjustment on my order and that only took a couple of minutes. Delivery was on time as scheduled. Product was perfect. I know I will be ordering again from Rotita

Thumbnail of user arlenee55
2 reviews
0 helpful votes
August 20th, 2022
Verified purchase

Questions answered quickly and clearly
Three items were exactly what I expected
The fourth was much nicer looking online than in person but the return process is there for items you don't like
Only negative is I didn't realize the returns were going to the US so it was more expensive for me returning items from Canada
All in all a good shopping experience

Service
Value
Shipping
Returns
Quality
Thumbnail of user vivians317
1 review
0 helpful votes
September 8th, 2023
Verified purchase

I first purchased swimming wear (2) from Rotita as presents for my daughter, unfortunately, the products did not suit her, although they were of good quality. Rotita did not "punish" me for my "mistake" and allowed the products to be returned and gave full reimbursement. I've just purchased from them 2 blouses for myself and this time, I am fully satisfied.

Thumbnail of user lindab4990
2 reviews
0 helpful votes
February 6th, 2023

I purchased the Geometric print long sleeve black dress. The model display this dress with belt, when I received my Oder and tried the dress on it had No belt. I was very dissatisfied and disappointed because there's not one display of the dress featured without the belt. The on line chat staff was absolutely no help when I chatted numerous time telling them I order the dress that comes with black belt with the white stitching on it. All I ask for them is to send me the correct dress and they wanted me to pay $9 to return the dress that I feel I shouldn't have to pay since I didn't receive the dress with the belt. Good service would have been to send me another dress and then I could have return. Rotita you don't have good customer service when a customer makes a complaint. You didn't make this situation right for

Thumbnail of user cathyw461
1 review
0 helpful votes
May 31st, 2022

I tried to purchase a dress on Rotita. When I tried to pay with my card, WHICH WAS A SELECTION ON THEIR LIST, EVERY TIME I HIT PLACE ORDER IT WOULD NOT SEND. EVER…I DID THIS 5 times. Same result. Would not send. I spoke with customer service twice and both times they said they would send me a email on how to pay them. I refused to leave the site to pay. Both times I was told I had to in order to pay. I wasted so much time shopping on this site for it to be a scam

Tip for consumers:
They are NOT LEGITIMATE IF THEY MAKE YOU GO OFFSITE TO PAY

Products used:
I could not buy them.They were forcing me to pay offline and that’s when I knew they were not legitimate.I know this review site is theirs to field their scams so DO NOT EMAIL ME AS I TOLD YOUR CHAT.DO NOT GIVE OUT MY INFO OF ANY KIND

Thumbnail of user angieh294
1 review
0 helpful votes
May 4th, 2022
Verified purchase

It took a bit but really worth the wait. When I reached out to express my concern on how long it took I got a response right away. I would definitely order again.

Thumbnail of user sabiol
1 review
0 helpful votes
March 7th, 2023
Verified purchase

Delivery took forever. I kept 1 of three items ordered and am very satisfied with it. One item was returned because it was not good for my body type the other I loved style but material was flimsy. Had trouble filling out return info. Sent it off just hope I get proper credit. I would think twice about ordering again.

Tip for consumers:
Delivery time

Products used:
Swimtop

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryanns267
1 review
0 helpful votes
September 2nd, 2023
Verified purchase

I have purchased two items the last couple of months that I have had problems with. The red swim top was incredibly too small(although others I have ordered are true to size) and then this pantsuit one piece that doesn't remotely look at all like the picture. But! Yo send it back you have to pay ANOTHER $10. That's bad in my opinion. I already paid for the product snd to ship it here. Then I have to pay to return it. Nope. Not happy.

Thumbnail of user paulaf503
1 review
0 helpful votes
November 11th, 2023
Verified purchase

I just love shopping on Rotita. You have a wonderful variety and great pricing! I just moved and need to get organized in my new home which is very different from my last location. As I slowly get settled I will buy the things I need! It is a pleasure!

Reason I chose this business:

I love shopping on Rotita site! There are many more things I want but have to spread out my orders. Thank you for making shopping a pleasure and fun!

Reason I chose this product:

I moved recently and needed items that are needed to get organized and comfortable in my new home!

Thumbnail of user robinsona17
1 review
0 helpful votes
July 28th, 2022
Verified purchase

I had a great experience with this swim wear company an I'm thankful I have them a shot, each item of the three fits perfectly an was all true to size the only thing you have to pay attention to is if it's top only no bottoms lol other than that I give them five star rating

Thumbnail of user gloriam713
1 review
0 helpful votes
July 17th, 2022
Verified purchase

Clara was very profesional understanding my concern about I had to wait almost a moth to get my order and also that with honesty I did not know I was buying only the top, when everything staring from the pictures was leading me to the concept I was buying a whole set, I only received a top for my surprise.
It feels very good when you can be understand! And also I felt she is sincere and solving the situation to my satisfaction even though I haven't see the actual solution! But at least I am happy with her service! And because her action she will take to solve part of my no satisfied situation to become a very happy client!

Thumbnail of user carolk1465
1 review
0 helpful votes
August 7th, 2022
Verified purchase

Very helpful! It really helped me alot when I was confused about how to return an item that was too big for me! Thank you very much!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically responds within 6 days

How do I know I can trust these reviews about Rotita?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Rotita?