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RoseWholesale has a rating of 2.01 stars from 3,305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 124th among Discount Clothing sites.
Proactively asks for customer feedback
Ordered jeans and a coat. Size 33 jeans are spot on UK size. Also so unique that you do not see anything like them on anyone else. Really are nice and very fashionable. Price is amazing. Coat is also nice but have to be careful of sizes. I'm a UK medium and XL is perfect comparison here. Been using these guys for many years and still keep coming back. Excellent value and the delivery time is very good considering they come from another country. Trusted Seller and product always good. Prices truly unbeatable!
Stole a good $12.00 out of my refund that was supposed to be returned to me upon sending the item back. The item was nothing like the pictures online & so thin it wasn't even worth buying. Customer service is horrible. There are no follow ups & they delete your corresponding messages so as to make it seem like they never even spoke to you. I've called & called & I have been lied to numerous times. Stay away from this company seriously.
I ordered something two months ago and haven't received them. Tried and tried to reach customer service to no avail. Chat line does not work and phone number has an answering machine. They have no customer service!
Update: Shortly after leaving this review Rosewholesale contacted me to refund my money, 3 to 5 days. Stay tuned.
The first item I bought from Rose wholesale was ok but I later bought four other items, out of which three were long sleeves. The long sleeves were all crap. They were made from substandard material and smaller than medium size. When I got one of the long sleeves, since they did not come at the same time, i sent them a message to return it but it has been two weeks now, I have not gotten any reply.
I will never recommend buying any item from Rose Wholesale because they are fraud. If you take a close look at the items displayed on their website you will observe that other Asian website also display the same items. What this means is that they could not be the original owner of the material or items they display.
Be advised, Rose wholesale is a scam
Dear Chris,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Our band manager wanted us to order some clothes from this site. He said he used them before. I ordered on the 19 of October, he ordered days later - he got his on the 27th of October. I check on my order, they say was shipped part and backordered part. Tracking number not valid, website contact forms don't work, phone number didn't work. Very disappointing. Communication is key, and I ordered to have for this weekend based on the delivery date. We were wanting if this order worked out to order more for an entire band.
* RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear danielle l.,
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
In some cases we will ship out the items seperate packages to make it easier for shipping.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Rosewholesale Customer Service Center
The website does say cheap items but I did not realize they were talking about quality as well as cost. The clothes were too small to fit this size 8 America woman, even the one size fits all looks like it is for a 10 year old girl. The material reminds me of Barbie clothing, thin and see through. Horrible, horrible, horrible do not order the clothing! It would cost more to return it to China than what I paid for it, I had to donate the clothing.
Tip for consumers:
Review update....since I posted my displeasure on sitejabber with the poor quality and super tiny sizes of the products on this website they did offer me a 2/3 refund which I accepted. I figure 2/3's refund is better than nothing because I can't wear the clothing and it is too much to ship it back to China. I have already put all three item into the donate box at my house and will make sure I do not order from companies in China in the future.
Dear Gayle,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
So, it has been a very trying three months, but i was given a refund. I would like to thank madelyn for her help on this matter.
On a side note, it was politely explained to me, so i will share with you: when returning to THIS company you can not refuse a package. Accept it, then contact the company. Maybe your situation will/ should be much better than mine.
Reply to their comment:
Firstly, no one has ever stated that in all the communications i had with YOU'R customer service. I have read your return policy, and it also never said anything about returned items being destroyed.
Your policy: ITEMS WILL NOT BE ACCEPTED; "NOT DESTROYED."
Return Policies:
Customers must return the package as per our instructions and the shipping address indicated on the RMA document. Customers must also cover the shipping fee for returning the package, packages must be sent only after Customer Support Team have authorized the return. Packages sent back without authorization or not according to RMA instructions will not be accepted. Please contact our Customer Service for further advice.
So, it would be reasonable to believe that if item(s) was returned. I would have receive it back after *what?* FIVE MONTHS, so please don't act like i did not have regular communications with your company. You can also see that the word "destroyed" was never stated and i was lead to believe that a refund was coming... "just give it a few more weeks."
VERY BAD COMPANY! And apparently one that is VERY creative with there responses.
DON'T BUY FROM THIS COMPANY.
Tip for consumers:
unreasonable customer service (at least now that i have requested a refund) and they like to create/ change policies to fit their current reasons of why.... *reason you have*.
stay away from this company. there, are so many other companies that will give you respect and dignity. you won't find that here.
So, i purchased about $90 worth of items for the site. Items were shipped in two bags; i opened to smaller bag tried on what was there and decided that the fit was just not right. I then return the items, in the other "unopened" package, through the post. Contacted "RoseWholesale.com" customer service after a week; feeling that they should have received items a state away by then. I had an okay communication for about 2.5 months with them always saying that items have not been returned yet... ect. So, finally i had enough and started demanding my refund and then things got very unpleasant. I was told i could only has a $15 refund as a courtesy. I then got paypal involved and after a lot of leading communication. I was informed that the requested refund was denied because "RoseWholesale.com" has no record of the item(s) being shipped/ returned. SO, NOW I AM OUT $90, WHILE "RoseWholesale.com" GETS TO KEEP MY $90 AND THE ITEMS THAT I RETURNED.
P.S.- after asking repeatedly... no one ever checked the warehouse or shipping/ receiving area for the items. So, they are possibly sitting in a pile or corner somewhere. Really great company... NOT.
Tip for consumers:
DO NOT BUY FROM THIS SITE, UNLESS YOU ARE WILLING TO LOSS YOUR MONEY.
I ordered pants and a top for a Christmas gift. Half of the items I ordered came within a month, so order earlier than you need it, very soft nice material. The item that did come was ordered in a 4x and fit my daughter who is a size 2. If ordering please order a much, much larger size.
Dear J K,
We wish to apologize that you are having sizing issues with our products.
We provide a clear and easy to use size chart below our item description on all our product pages. We ask that customers use their correct measurements compared to our chart to check the correct size before ordering.
We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.
Thank you for your feedback, it is always well appreciated.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered 2 Denim jackets. I chose XL male adult. I know I did because I triple checked before completing the order. I received my product in a reasonable amount of time, about 2 weeks. Problem is they don't fit. It appears that I was shipped a children's XL. So I go to submit a "ticket' and the web page freezes and wonder submit. I try to find a phone number and the one number given is " turned off". Customer service in the last 10 years has gone down world wide. And this company is a perfect example of that. I will never order from Rose Wholesale again.
Dear Donald,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
I want to extend my sincere apologies for the problem you have experienced.
Kind regards
Rosewholesale Customer Service
As stated the shirts i did receive fit my 10 year old son, not me. You'd think a simple email would remedy the situation but no, you have to attempt, for hours, to use the "live chat" complaint service. Although it seems like value for money the hassle involved is not worth the saving.
Dear Ricky,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry for the frustration this has caused you.
Kind regards,
Rosewholesale Customer Service
First off, pay close attention to the sizing charts. I bought two mens sweatshirts. I normally wear men's medium based on US sizes. I bought them both xtra large and they just fit. They were supposed to be a cotton blend. They look and feel like the cheapest fleece I have ever seen. I'm not going to wear them, I'll donate them. I also bought a vest, xtra large. It won't even come close to buttoning, it's way to small, it's being donated as well. I also bought an xtra large bathing suit for my medium frame. It fits great, and the material appears to be standard bathing suit material. I'll have to find out how well it holds up. I'm still waiting for another item that shipped seperately. I would say don't buy from this place.
Dear Jack S,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Yours sincerely,
Rosewholesale.com Customer Service
I have send several messages since but still nobody has reply. Says that my order has been shipped partially but I didn't receive no shipping information. I have order 25 watches and I want them to be send together in one package. Send this several times in message but nobody reply. Bad service. My order is from Febr 2.
Dear Pamela E,
Thank you for taking the time to write a review.
Kindly accept our sincere apologies for the delay in replying to your inquiry, which was due to Chinese New Year Vacation.
In some cases we will ship out the items seperate packages to make it easier for shipping.
We have sent you a message and kindly ask that you reply to us via a ticket.
Yours sincerely,
Rosewholesale.com Customer Service
I just placed an order less than 10 minutes ago and I am just now reading the reviews. I am very worried that I made a mistake in ordering shirts and swimsuits. I almost want to call my bank and cancel the card. All the comments I have read are stating that the sizes are all off and quality is horrible and shipping time is bad, even when you pay extra for it.
Dear Jennifer,
Let me apologize for your experience.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
I ordered a coat 2 months ago and the money was taken out of my account that day and I havent recieved anything yet or even an email about why its been delayed. Terrible company. Never again.
Dear Jaime,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We are sorry about the situation.
Kind regards
Rosewholesale Customer Service
Took my money before I had even confirmed the purchase! Won't be using them again. I didn't go through with the purchase as I hadn't confirmed it. Then found it had already been processed. Not impressed.
Dear Bronwen A.,
Thank you for highlighting this issue.
Please trust us that we will not cheat our customers since we have been specialized in this field for many years.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We look forward to assisting you,
Rosewholesale Customer Service Center
I paid for expedited shipping ($22) to have my new outfits before my trip, the trip came and went and still nothing! I'm beyond annoyed it's taking this long. It's taken over 20 days to receive my items! I've gotten no expected delivery date and every time I check my "partial order shipped" is what it says! Aggravating
Dear Melissa,
Thank you for taking your time to write your review.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We have taken care of your complaint and will offer you a resolution. Would you mind messaging us your order number?
We regret that the issue has occurred.
Kind regards,
Rosewholesale Customer Service
Was super excited to find an emerald green lace dress for ~$20! Looked super cute, had sizing chart, and while not great shipping times (10+ days once it was collected) but I ordered the dress without any time limits for when I needed it.
Unfortunately, the dress wasn't the beautiful vibrant green - just the lace was. Instead, it was a duller green which looked tired and dirty especially next to the lace. It was also supposed to be all over this color and the top actually didn't have any fabric behind it just more lace and a mesh to prevent it being see-through.
I was severely disappointed. With the quality of the stitching and hamming as well. It is coming apart already and the lace is pilling.
Would not recommend and will not be purchasing another item.
Dear Maddie,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please tell us your order number via ticket and reply to us there.
We will give you solutions.
Many thanks,
Rosewholesale Customer Service Center
First purchase went well, second purchase goods never arrived and Rosewholesale said delivery not their responsibility, check Post Office delivery office if parcel there - it was not!
Dear Roger,
We are sorry to hear you are having issues.
All items have a processing time that is shown clearly on the page.
The total time is the processing time plus the shipping time.
Please tell us your order number via ticket and reply to us there.
Best regards,
Rosewholesale Customer Service Center
I order 12/11/2014 and today is 1/4/2015 and two items out of from my package are still missing, the photos are down below and the names are
-Lovely Parrot Shape Design Fuzzy Knitted Hat For Women
-Stylish Cat Ears Shape Design Women's Knitted Hemp Flowers Hat
Are they coming in another package or something?
Tip for consumers:
My tips are to order two items at a time, not like 6 or 10 because things tend to be missing
Dear Carmen,
We're extremely grateful for your constructive feedback.
First, my sincerest apologies for your problem.
We have shipped the rest items out and we have also send you the order status to your account of the sitejabber. Please check it and if you have any other question, please don't hesitate to contact us.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
Best Regards
Rosewholesale customer service
I have ordered a number of items from rosewholesale. First i got an email to say my payment had gone through and then i got one to say my order had been put on hold for an id check. They have asked for photo evidence of my passport and debit card.as this is the first time i have ordered anything from them i am not sure if this is ok.as i have ordered things from other companys on line and never been asked for this information before
Dear amanda v.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I ordered at the beginning the month and it is now near the end and my order is still processing. Tried contacting them since I paid extra for shipping and they replied, sorry for the inconvenience. Asked for refund on shipping at least, and apparently that was too much to ask for because they explained how to cancel my order instead. They must not want good customers or be accredited for a good business. Pathetic..
Dear kim,
Thank you for your important feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
I was very excited to find and order a dress that will be my wedding dress. The dress was shipped on 9/7/15 and was never received. The contact phone number never works. It just rings and rings then cuts off. The support page will never go through since the 4 digit code
That must be entered at the bottom before submitting, will never go through, no matter how many times I try. Feeling very frustrated and glad that I did not spend more than $35. Any suggestions?
Dear Susan P.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you in the ticket. Please leave your order No. Os that we could contact you.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I ordered two bathing suits in February with a promise of an early delivery. I have contacted this company on numerous occasions to no avail. I don't recommend that you waste your money. They pretend to assist but just give you the run around. Refund was received after dispute was issued via PayPal. I will not shop from this Company again. Lesson learned the hard way. Had to give the merchandise away as the sizing was way off.
Dear Dianne,
Thank you for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have followed your case and offered you the solution on email, could you kindly check your email?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
I've waited 6 weeks for my order... THEN read the reviews. Stupid of me. Currently have Australia Post assisting and will seek PayPal assistance if I cannot get a resolution. Was a very cheap purchase - looks like you get less than what you pay for though.
Dear Shirley C.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We look forward to your reply,
Rosewholesale Customer Service Center
Ordered 2 pair of boots for Christmas. One pair came in a timely manner. I haven't seen the other pair. They took my money, but no boots yet. Ordered Nov. 26... Its Jan. 16. I won't order from them ever again!
Dear Teresa,
Thank you for your important feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
After reading all the negative reviews and their were a lot, I have decided to not order from you. I am canceling my favorites on your website. Take care.
Dear terry,
Thank you for notifying us of your complaint.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index, we will do our best to assist you.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
I don't understand how the only way to contact them is to write a review on this site... what is the point of having a customer service number if it goes straight to voicemail? I ordered shoes and of course they are a size too small so I need to exchange them but i'm not sure how. Also i feel like the light up shoes are a scam they don't even have an on/off button
Dear Niki Z,
We are sorry to hear you've had difficulties to reach us.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.
We offer the detailed measurement for each item, please refer to our size chart for the size you need.
Our team has reviewed your complaint and have offered you solution via ticket. Please check your message.
Yours sincerely,
Rosewholesale.com Customer Service
Gain trust and grow your business with customer reviews.
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Fred,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the livechat and via the tickets.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We regret the frustration that your experience has caused you.
Yours sincerely,
Rosewholesale.com Customer Service