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RoseWholesale has a rating of 2.01 stars from 3,305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 124th among Discount Clothing sites.
Proactively asks for customer feedback
Ordered jeans and a coat. Size 33 jeans are spot on UK size. Also so unique that you do not see anything like them on anyone else. Really are nice and very fashionable. Price is amazing. Coat is also nice but have to be careful of sizes. I'm a UK medium and XL is perfect comparison here. Been using these guys for many years and still keep coming back. Excellent value and the delivery time is very good considering they come from another country. Trusted Seller and product always good. Prices truly unbeatable!
Stole a good $12.00 out of my refund that was supposed to be returned to me upon sending the item back. The item was nothing like the pictures online & so thin it wasn't even worth buying. Customer service is horrible. There are no follow ups & they delete your corresponding messages so as to make it seem like they never even spoke to you. I've called & called & I have been lied to numerous times. Stay away from this company seriously.
Stole a good $12.00 out of my refund that was supposed to be returned to me upon sending the item back. The item was nothing like the pictures online & so thin it wasn't even worth buying. Customer service is horrible. There are no follow ups & they delete your corresponding messages so as to make it seem like they never even spoke to you. I've called & called & I have been lied to numerous times. Stay away from this company seriously.
I bought a rain jacket. After waiting days for the raincoat to arrive, I finally decide to check on the website for the status of my jacket. I found out that it was listed as delivered, but I NEVER got it! When I reported this to customer service and told them that my package was stolen, they said that it is not their responsibility, and they can not give me a refund. If you want to save time, energy and money, don't ever do business with this company.
Dear Taisha,
Thank you for raising this issue.
All items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer.
Because you choose a slow mode of transportation, it takes a long time to transport.
Once we verify that there is a real loss, we will give the customer a satisfactory solution.
For more details: http://www.rosewholesale.com/m-article-id-39.html.
Could you message us your order number?
We look forward to your reply,
Rosewholesale Customer Service Center
On March 2,2019 I ordered two bathing suits. I received one suit right away. The other swim gear still has not been delivered. I have called them repeatedly regarding a refund for the missing bathing suit. They refuse to return my money. Please do not risk spending your money with this company. Paying for tow items and only receiving one is fraud. Buyer beware.My order number is HR************** and I paid $48.60 for both swim suits.
Dear Tijwanna,
Thank you for taking the time to write your review.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Many thanks,
Rosewholesale Customer Service Center
The dress on Facebook looked lovely. I pictured myself wearing it with pearls and paten shoes as I walked down my staircase to my guests. I know right, how magical... till the dress didn't come. Ordered and paid for the dress on November 20,2017 and today on January 10,2018 I still have no dress. Crappy company with crappy responses that I swear were written by a 2 year old. Never ever deal with this company. They ship from China and my shipment never came.
Tip for consumers:
Don't ever buy from them.
Dear Tina M.,
Thank you for taking the time to write your review.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Could you kindly note us the order number, and we will offer a solution for you.
We look forward to your reply,
Rosewholesale Customer Service Center
BEWARE! None of the clothing at Rose Tasty will be of the quality they are picturing in their advertising! They take your money and mail you defective, cheaply made items then tell you if you return them you will pay more in shipping to have them returned because you have to ship it to China! They claim they do not have a return site here in the US! I think they say that to discourage you to return your items. They did off me a partial refund. Finally, after corresponding over almost 30 days with different people each time, they offered me a $3.00 compensation for a shirt I cannot wear because it is made completely crooked. TERRIBLE COMPANY!
I have never experience such dis-service online in my life! I ordered a dress over 4 months ago and because I did not pay extra for a tracking number I was told there is nothing no one can do. Someone has the tracking number even if I didn't pay for it. The shipper should be able to track the package. So now 4 months later I have no dress and getting the run around about getting a refund. Money down the drain. Do not ever purchase anything from this site!
Dear netta p.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
Please note that we have tried our best to contact you about this problem and we didn't get reply. In addition, the order has been shipped out on 8/15 and it is not 4 monthes. Please give us an opportunity to conmunicate with you.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
I brought 8 articles in the fist week of Dec 2015. I evenrually received the parcel on the 5 Feb 2016 after lots of emails. 4 of the 9 articles have arrived and all the more expensive items were excluded. Please be careful and do not recommend this site to anyone
16 March 2016 The company has offered to refund the outstanding parcels
Tip for consumers:
Order Number : H*******003117.
These are all the support calls
T*******494:
AT*******218
T*******363
Dear Debbie,
We regret that our service and the items did not meet your expectation.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your understanding.
Kind regards,
Rosewholesale Customer Service
I ordered a dress, it arrived after one month and looked terrible. Nothing at all like the picture on their website. Much shorter, in see-through cheap material, loose threads hanging everywhere, looked like something my 10-year-old kid could have made for fun.
Dear Annika M.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We kindly suggest every customer refer to the Size Chart before they order, if they experience size issue when they receive the items, we do allow customers return the items for refund or exchange.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
I wish I would have read the bad reviews before I placed my order. They are all true. This is a horrible company to deal with. My first topped arrived 6 weeks late with 2 black ink stains on the front and 2 sizes to small. I'm still waiting for the rest of my order. Thank God I only spent $30.00. DO NOT do business with RoseWholesale. You will be sorry! I am reporting them to the California Better Business Bureau.
Dear maureen,
Thank you for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
We have shipped the rest item out and we have also send you the solution for the size problem to your account of sitejabber. Wish your reply.
Once again, I want to restate our apology to the customer for their experience. We will work hard to rectify this issue for them.
Best Regards
Rosewholesale customer service
The order I received was short two items. They did refund me for those two items. The rest of the clothes were poor quality. Only one dress was ok and I ordered in a medium but not even my daughter who is a size 2 fit it. We just donated everything. And I learned the lesson not to purchase from this site. If they even raised their valve and made the right sizes with decent quality it may not be bad, but I would definitely stay away from here.
Dear sheryl,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We regret the frustration that your experience has caused you.
Kind regards,
Rosewholesale Customer Service
I ordered on item and it took about 2 months, and eventually they cancelled my order replied me "back-ordered" and "refund". The bad thing is that before this asked to wait for a few days.
How come they have no such item in stock they charge you before the item is available, shipped or delivered. It is a waste of time.
Dear mulu,
Thank you for your feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Would you mind sending us your valid order number or email address so that we could resolve the issue for you?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
Don't know how they figure sizes in China but it's nothing like in the U.S. Ordered 2 XXL shirts and can't even get one arm in either of them more like a MEDIUM size!? Thankfully they were relatively cheap NOT worth the shipping to return them. BEWARE!
Dear Vincent D,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Yours sincerely,
Rosewholesale.com Customer Service.
I am very very extremely happy I read all of these reviews... I was about to waste my money... thanks guys u saved me from a scam... This rosewholesale seems to be a very bad one line store. I was about to lost my money but it is the good heart of consumers that take the time out to write reviews on these scams... thanks so much... buyer beware... always read reviews first I now learn this... what another bad store
Tip for consumers:
read the reviews before u waste your money
Don't get ripped off by ROSEWHOLESALE. Clothing on website looks fabulous until your long awaited arrives 5 months later. The quality is shockingly poor, typical from cheap labour massed produced in China. It would not even fit my 10year old daughter. I was too disgusted to even give it away to my domestic worker.
Tip for consumers:
You can buy this for much less at your local Chinese Mall
Dear R H.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
For the problem of the shipping time, we will contact related staff to check it for you.
We will send you an email to confirm the quality problem and hoping we can solve it ASAP.
Wish your reply.
Best Regards
Rosewholesale Customer Service
Horrible company. Ordered and Paid on 8/25. Won't answer emails. Finally got someone on the phone that doesn't speak English very well... Nor do they understand what you are saying. I have been asking for a refund for 3 days now and all the lady on the phone will say is... "I refund. I refund." STAY AWAY if you don't want to waste your money.
Stay away, Stay away!
Horrible customer relationship, horrible - despicable material, cheap china produce, no way to get a refund - as you have to pay the shipping yourself to return an item!
Ah! Sorry... let's be fair... it was paid £17 (british pounds) for a piece that has cost $11 (american dollars). They offered 4 american dollars as 'token' (more likely a token for me, being an idiot!).
It is really what the one star says... it cannot get worse than this...
Tip for consumers:
the only tip I can add is... don't buy... the goods seem nice on the pictures of the page, but the material is horrible! Shame...
Dear NV,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.We have send you the solution to your account of the sitejabber. Please check it and then wish your reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosewholesale customer service
I ordered three items on August 21, it is now October 21, two months later and still have not received items. I sent them an email on September 19, they told me the order has been shipped. I have sent another email no response. Don't waste your money this site is a scam. Going to call my bank to get my money back! If I could give it a zero I would have...
Dear Tamy t.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I have emailed them twice about an order placed 3 weeks ago, no response and i bet i will never see the items i ordered. They take your money right away but after reading the other reviews on the site, i suppose i am out my$25. Don't waste your money, stay away from this company.
Dear Kenneth G.,
We are sorry for the misunderstanding.
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Our US phone number is: + (1)917-621-0925, and for all other customers you may call: + (001)917-621-0925.
Would you mind messaging us your order number?
If any question, please email to support@rosewholesale.com.
Rosewholesale Customer Service Center
Im making another review because they tell me they have other shipping methods, yet they still have 3-7 days as their expedited methods before we make the purchase! Had I known that it was bs, I wouldnt even had make a purchase! And on top of that, if you return your items, you have to pay for the shipping even though theyre the ones who messed up! Its trickery! False Advertisement! I want to bring this business down. Im guessing Im going to have to do my research! Maybe even a petition. I want them investigated and people to see how they trick customers into buying their products. Good businesses take care of customers and thats how they prosper. Not trick people into buying generic products and pay more for shipping!
Dear Genesis T.,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.rosewholesale.com/m-article-id-16.html.
Please kindly note us the valid order number. Please login to your account and reply to us.
We look forward to hearing from you soon,
Rosewholesale Customer Service Center
I absolutely HATE Rose Wholesale! Their processing time is 5-10 business days then your order should ship. I waited for a month and still nothing, so I decided to contact them. They told me sorry but that item has been discontinued.
I emailed them over and over going back and forth asking many questions such as I paid in time, so why didn't it ship a month ago when it said it was in Stock and why they never contacted me to tell me that it was out of stock or why they didn't ship my other item. They would not answer any of my questions they kept blowing them off. They were being so rude and absolutely ridiculous! Customer Satisfaction is suppose to be their top priority which I kept telling them and telling them I wasn't satisfied and they just ignored it. I couldn't believe how rude their customer service was! I will never shop their again.
Dear Whitney W,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page. This time depends on our stock availability. In cases where the stock availability changes we will contact our customers within 24 hours with more information regarding their order.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
After checking, the number you provided is invalid. Could you please message us your registered email address?
Then we will check it and solve for you soon.
Yours sincerely,
Rosewholesale.com Customer Service
I had ordered items that looked amazing online, when I had received them they are nothing like the picture and way to small. Even after ordering 1-2 sizes bigger than what I normally need. I had tried to call customer service with no luck and also have submitted a request for refund. They wanted pictures of why it needs to be returned, which to me is not right because it does not fit. Hope if you do order from here you get better luck then I did!
Dear ashley,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
People stop ordering from this company that goes under a multitude of names (as if that isn't enough of a reason). I have called them out several times, the only people they really want to deal with are the people that somehow leave "good" reviews, I assume this is a scandal also. If you order them you can expect the cheapest made clothing, clothing that may fit an ethiopian child, labels missing and that's not to mention IF you get your items after waiting for months. I truly wish I would of found this site and I never would of spent over $100.00 on their crap, it ended up in the trash after being used for rags, I am dead serious. They don't want their junk back, who would. If you read these articles and still order from them then apparently you don't understand the seriousness of how bad this company truly is. They don't want to deal with me apparently, they first denied my order at all and after I posted their email acknowledging my order I haven't heard a word.
Dear Lisa S.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We are more than willing and glad to offer help to every single customer, please feel free to contact us. http://www.rosewholesale.com/m-article-id-12.html
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Yes, the styles and prices draw you in. But then when you get your items, they are a complete letdown and can most often not be worn. A refund is possible but not likely. I am ashamed to say that I tried ordering from them three times (yes, im a sucker), and most items had to go straight into the charity bag. The sizes are WAY off, and look like an amature took a shot at making an item they saw a picture of. It bums me out because I love the styles they offer... if only they were what you got when you ordered them.
Dear Jessica H.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
It would be very nice of you to forward us your valid order number, so that we can contact you and fix every single problem related to your order.
We are more than willing and glad to help every single customer, please feel free to contact us. http://www.rosewholesale.com/m-article-id-12.html
Wish you happy everyday!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I have been waiting for my order to arrive. I ordered it 3 weeks ago, the tracking number doesn't work when I enter it. I am going to contact pay pal since I paid through them. You cant contact company by phone it goes automatically to a message. Very upset and angry.
Dear Sharon M,
Thank you for recent comments.
There may be delay between scanning events and the website's updates.
You can track your parcel on http://webtrack.dhlglobalmail.com/.
For more detailes and solution, we have sent message to you.
Could you please check it and inform us your reply?
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.
Yours sincerely,
Rosewholesale.com Customer Service
I placed an order with Rose Wholesale for over £400 worth of clothes for my boutique shop, what arrived was not what i had seen on their website. They looked like rags. They weren't stitched correctly, they were see through and the sizing was completely wrong.
They took ages to reply and PayPal somehow decided in their favour!
I hope no body uses this company, i am now out of pocket over £550 including the customs charges.
Tip for consumers:
I have a tip, do not use them!!!
Dear Adam T.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Gain trust and grow your business with customer reviews.
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Athena,
We are sorry that you were not satisfied with your order.
We do provide very accurate product descriptions on all of our product pages.
We have 30 days for warranty, if customers are not satisfied with the items they receive, we can easily arrange an exchange or refund within 30 days.
Please kindly review our warranty policy here: https://www.rosewholesale.com/m-article-id-16.html
Please kindly offer us the order number to have a check for you.
Awaiting for your reply.
Many thanks,
Rosewholesale Customer Service Center