• Roselinlin

Roselinlin

Overview

Roselinlin has a rating of 2.94 stars from 3,776 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roselinlin most frequently mention poor quality, credit card, and return policy problems. Roselinlin ranks 34th among Women's Clothing sites.

  • Service
    108
  • Value
    107
  • Shipping
    105
  • Returns
    96
  • Quality
    102

This company responds to reviews on average within 11 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
15
241
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service, what more could you ask for?
  • This website is probably the best online clothing store out there.

Critical highlights

  • I could only get 15% of the bought item OR 2 send it back within a 2 week delay with no return address to China.
  • Terrible quality that is not even close to what is pictured and basically no return policy.
How would you rate Roselinlin?
Top Positive Review

“The only online store that I buy clothes!”

Jacqueline K.
7/16/21

I have been shopping online here for 3 years now and it never disappoints me. Approved for excellent customer service as well. Much easier online shopping. The delivery process was a bit slow, but the shoes were worth it.

Top Critical Review

“Buyer beware”

M D.
2/21/20

WOW! I wish I had read reviews before purchasing sweaters from this company. First off, I didn't realize their products were manufactured in China. It added to the timing of receipt by an extra 40 days. More upsetting, was the quality of the product. Abysmal is not even a good word to describe. Don't be fooled (as I was) by their online pictures. The quality made me a) sad for the poor people that made it and b) angered by the company that exploits these workers. My sweaters were torn, thin on thread, dirty, and in one sweater the stitching completely unsewn. Amazing in a way to see such product being sold! Whoever owns this company has no quality control and worse, no morals. My message: STEER CLEAR!

Reviews (3,776)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (471) clothing store (93) return address (43) return policy (74) shopping experience (59) quality clothes (86) credit card (54) return label (22) post office (27)
Thumbnail of user maryh1427
4 reviews
0 helpful votes
July 12th, 2020

Put my order in in late March 2020. Still waiting for two dresses as of July 13 2020. Ridiculous to have to wait this long! No response from customer service

Thumbnail of user inesh4
1 review
1 helpful vote
July 11th, 2021

After the initial reservations about whether this type of service was for me, I have been more than impressed with the efficient and complete service. Really easy to organize and both dresses I bought were really lovely, only one beats the other. The delivery service has been brilliant so far, I will be spreading my voice among my friends and singing praises of this page.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Thanks for your support.

If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.

Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user traceyl83
1 review
3 helpful votes
January 18th, 2020

It is always tricky to purchase any cloth online but the quality was good. Unfortunately, some of them didn't fit. So I contacted the customer service through E-mail and they responded within a day. The response was pleasant and very easy to work with. They resolved the issue right away and I am pretty satisfied.

Thumbnail of user marjoriec90
1 review
2 helpful votes
December 6th, 2019

Shopping this store online is THE best online experience I've ever had - I order frequently from them because of it. The packages are absolutely adorable with handwritten notes and arrive quickly. The prices here are also rather reasonable. Their actual locations are quite cute but somehow feel like they're missing something. Maybe it's just I love getting packages in the mail!

Thumbnail of user phoeber14
1 review
3 helpful votes
March 8th, 2020

This site has great selection, prices, and sales. I have shopped on here multiple times and have always been satisfied. The shipping may be a bit slow so just keep that in mind when you order.

Thumbnail of user spencers66
1 review
0 helpful votes
February 21st, 2020

Your company is very fortunate to have such a great employee to represent and work with you...

Thumbnail of user zoew40
1 review
6 helpful votes
February 26th, 2020

I have been buying from them for many, many years~~ have received a few items broken in shipping... c / s were great in refunding my $$. A few items did not work out due to sizing, and a few items I didn't think were quality merchandise. Again c / s were very helpful and pleasant. Overall I get a lot of beautiful home decor, collectibles, and kids clothes, up to jackets for men. And kitchen. I recommend them for sure. Sometimes I feel s / h is a bit high tho.

Thumbnail of user mariettah9
1 review
0 helpful votes
January 19th, 2021

Unlike other online clothing stores, shipping is fast. It's a great site for all kinds of cool clothes. No complications!

Thumbnail of user lydiar63
1 review
4 helpful votes
March 9th, 2020

This site makes it possible for Asian goods like clothing and beauty to be easily accessible to those living far from Asia. They have good quality brands and free shipping if you go over a certain amount

Thumbnail of user snowdiaj
1 review
0 helpful votes
January 19th, 2021

I bought some shirts for my daughter on this website and she liked them a lot. We buy your usual size and they fit you perfectly. They adapt well to the body, they fit well so that they do not fall but not too tight. I do not know anything transparent. Nice design. Good quality fabric

Thumbnail of user roberth1850
1 review
1 helpful vote
February 23rd, 2020

I recently had an issue with a purchase that was my fault and customer service handled it quickly, no questions asked. This made me feel like a valued customer, so I will now favor the RealReal for pre-owned luxury shopping.

Thumbnail of user chrisb3799
1 review
1 helpful vote
August 12th, 2023

It took 4 days, 4 emails and two chats to get one dress returned. All because they would not read what was written on submission form, emails and chats.
Not sure whether it was intentional or sheer incompetence. Either way, not professional or good for business. Certainly wont buy here again.

Thumbnail of user burtp11
1 review
0 helpful votes
January 11th, 2020

Christmas is fast approaching and I have a lot of family members to give gifts to with so little time. Thank God, I have you for 3 years now, Roselinlin. Currently browsing through your new collections!

Thumbnail of user amelian11
1 review
0 helpful votes
February 26th, 2020

I find amazing deals! Quality and comfort for a great price. I've had a few returns that went very smoothly, one return got a bit mixed up, but in the end, got it right! Very pleased with the company! Thank you!

Thumbnail of user evitas4
1 review
30 helpful votes
July 4th, 2020

I got most of my clothes after 7 weeks but one pair of trousers went missing, after emailing them they got back to me and told me they were send in a different parcel. I waited another 7 weeks and finally they arrived. After a few hours wearing them they fell apart at the inside seem. I am disappointed, they were a lovely fit but the way they are stitched is not good at all.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user chloec72
1 review
0 helpful votes
March 2nd, 2020

Love that I can shop and buy things that I won't see on anyone else. Good quality, great pricing. An added bonus that after initial purchase shipping is included.

Thumbnail of user luper22
1 review
0 helpful votes
January 19th, 2021

I love the variety of clothes with fabulous quality and beautiful accessories, delivery is fast even in pandemic. Less than a third the cost of other sites, I have already recommended this store to many of my friends.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Thanks for your support.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.

Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user barbaram867
1 review
1 helpful vote
January 18th, 2020

It is a good experience. They have the best customer support service and they would cater with all of your needs.

Thumbnail of user janinab1
1 review
1 helpful vote
January 18th, 2020

What I like most about roselinlin is that they have almost everything available in practical hues. Their work clothes are my favorite. They've got pretty nice cuts on their blazers and tops.

Thumbnail of user jakel91
1 review
4 helpful votes
February 26th, 2020

Roselinlin always has something for every room in my house. If I'm not cray about the style they have today then tomarrow they are sure to have a different style. They have plenty of close for women and kids. They are starting to show more men's which is good because I'am the one. Who purchases my husbands clothes. I'm always pleased with the wide variety and well known brands they carry.

Thumbnail of user marcusg77
1 review
0 helpful votes
January 18th, 2020

I found the website easy to use and navigate, and I absolutely love all the cute fashion that Roselinlin has to offer. I just ordered a bunch of sweaters that I'm sure I'll wear for a long time. I also loved that the prices were so affordable, and that shipping was FREE! Thank you! Best deal ever, shipping fees are usually so expensive!

Thumbnail of user anthonym746
1 review
0 helpful votes
January 11th, 2020

It was a bit late as they responded like 10 business days after purchase, but I received my dress within 20 days after they advised of dispatch. Everything is as expected in terms of size and materials. I am glad that everything worked out for me despite the lateness.

Thumbnail of user harleyb50
1 review
4 helpful votes
February 21st, 2020

Very easy to work with. Excellent customer service and very responsive. I would highly recommend them over any other similar site. Far above the rest!

Thumbnail of user jerih52
1 review
5 helpful votes
April 28th, 2022

I was very excited to receive my order, and really liked all my choices. One blouse I ordered the wrong size and have tried to return it with no luck. I received a response authorizing the return, but no return address. I sent two follow up emails asking for address and never received a response. So because of that, I regretfully won't be ordering from Roselinin again.

Thumbnail of user missw50
Miss W. – Roselinlin Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. Could you please provide us the number of your order?

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.

Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user elainer122
1 review
0 helpful votes
February 9th, 2020

Have only had one issue and they resolved it for me so quick. Theyre super sweet, costumer service is A+

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Thumbnail of user missw50
Miss W.
Typically responds within 11 hours

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