• Roselinlin

Roselinlin

Overview

Roselinlin has a rating of 2.94 stars from 3,776 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roselinlin most frequently mention poor quality, credit card, and return policy problems. Roselinlin ranks 33rd among Women's Clothing sites.

  • Service
    108
  • Value
    107
  • Shipping
    105
  • Returns
    96
  • Quality
    102

This company responds to reviews on average within 11 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
15
241
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service, what more could you ask for?
  • This website is probably the best online clothing store out there.

Critical highlights

  • I could only get 15% of the bought item OR 2 send it back within a 2 week delay with no return address to China.
  • Terrible quality that is not even close to what is pictured and basically no return policy.
How would you rate Roselinlin?
Top Positive Review

“The only online store that I buy clothes!”

Jacqueline K.
7/16/21

I have been shopping online here for 3 years now and it never disappoints me. Approved for excellent customer service as well. Much easier online shopping. The delivery process was a bit slow, but the shoes were worth it.

Top Critical Review

“Buyer beware”

M D.
2/21/20

WOW! I wish I had read reviews before purchasing sweaters from this company. First off, I didn't realize their products were manufactured in China. It added to the timing of receipt by an extra 40 days. More upsetting, was the quality of the product. Abysmal is not even a good word to describe. Don't be fooled (as I was) by their online pictures. The quality made me a) sad for the poor people that made it and b) angered by the company that exploits these workers. My sweaters were torn, thin on thread, dirty, and in one sweater the stitching completely unsewn. Amazing in a way to see such product being sold! Whoever owns this company has no quality control and worse, no morals. My message: STEER CLEAR!

Reviews (3,776)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (471) clothing store (93) return address (43) return policy (74) shopping experience (59) quality clothes (86) credit card (54) return label (22) post office (27)
Thumbnail of user lindah1518
1 review
1 helpful vote
May 3rd, 2020

Great website presence for Roselinlin. But Items are not as shown, poor quality fabric. Like disposable clothes. This company is China based evidently a subsidiary of SRFashion. See their Facebook reviews... for yourself.
I ordered 10 items but received 7. I contacted Roselinlin customer service, multiple times. They promised a refund but wanted me to drop the claim first PayPal was not much help either. I have put in a claim with VISA. The refund promised was short of the correct amount but I have yet to receive it, a month later. Clothes may look great on the site but in good conscience I cannot recommend Roselinlin to others.

Tip for consumers:
Do not depend on shipping from China.
Customer service is online and are not reliable.
Fabrics are thin.
All linen type fabrics will require ironing and possibly starching for wear after laundering.

Products used:
I have not used any yet, saving for travel.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user nancyw1459
1 review
7 helpful votes
October 18th, 2021

I was shopping for linen and cotton clothing. Every piece of clothing I ordered was "supposed" to be of those materials. Only (1) item was cotton, others were a blend or there was no tag at all. Pants were not sewn as shown on the website. The clothing is cheaply made. They entice you by offering additional discounts or free shipping with increased spending. I decided to return my entire order. They offered me a 30% discount to keep it. I declined and returned the complete order by Canada Post. I emailed them copies of the receipt and waybill as requested. I followed up a couple of times but they claimed it had not been received. In December the package was returned to me. It had reached its destination according to the labels, but was undeliverable. When I showed them proof and asked how I was to return something to an undeliverable address I was offered the 30% discount again to keep the clothing. They claimed they had not received or refused it. So now I have lost 31.00 in shipping, get to donate cheap clothing and am waiting for the refund. Their communication is fine HOWEVER I believe buyer beware. If you are not expecting too much then you will be satisfied. I do not believe you can return the items for a full refund. They make it impossible from my experience. I would not recommend or will I ever purchase from them again.

Tip for consumers:
buyer beware...cheaply made, returns not affordable so be sure before you order. Sizing was OK.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.

Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user donnak476
1 review
3 helpful votes
June 19th, 2020

I don't normally write reviews such as this, and I actually read reviews at the time I placed the order. This falls under live and learn, or, let the buyer beware. Any of those sayings will do. I placed an order for 2 tops and 3 pairs of earrings. Each item has been sent separately (?) and I have one item left to arrive. The jewelry is "so so" and do I think it's really. 925 silver, as it says? Hard to say... One of tops arrived today. Extremely thin fabric and I can already tell it is not your usual size XL. Possibly a L. Maybe. Already know it won't fit by looking at it, but after all I've read on these sites, I will NOT bother to even attempt to return it. Guessing the other top will be the same situation. Oh, and the only reason for the 2 stars instead of 1 is that it came sooner than many people mentioned -- although I paid extra for "faster" shipping. I think it took about 1 1/2 mos. Will not be ordering from this site again unless maybe if they offer plus size clothing, because then I could order 2 sizes above my normal size and then I could "hope" it would fit whenever it arrives. Should have listened to other reviews before ordering. Many of us often feel our situation will be different, right?

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user harlowg1
1 review
0 helpful votes
August 27th, 2021

Hello, this online boutique has beautiful clothing designs, but some sizes do not work for me, so now I always ask for one more size! Overall, good experience and good online service. Thank you!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.

Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user selenea10
1 review
0 helpful votes
December 24th, 2020

Great website, wide selection of stylish and hard-to-find clothing at affordable prices. Recently, they also started selling petite women's shoes and heels.

Thumbnail of user reginad152
1 review
1 helpful vote
June 16th, 2021

Ordered 3 tops and one pair of pants, all were of poor quality material. Return policy is a joke. You have to pay the cost of returning these items to Hong Kong, China with no guarantee you will get your money back. So if you buy it and don't like it you are stuck with it. Will not order from these people and will let others know.

Tip for consumers:
Don't order from these people. Nothing but a sham.

Products used:
All of them will be donated as I refuse to pay to ship the items back to China with no guarantee I will get any money back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user debrae205
1 review
0 helpful votes
July 22nd, 2020

I was happy with my purchases. Prices are right... but it took over 8 weeks to receive them. Customer Service isn't their thing so don't expect a response about your purchases!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user christinaf234
1 review
0 helpful votes
September 14th, 2020

I ordered a couple of pairs of pants, a dress, two t-shirts and some jewelry. The jewelry is cheaply made and does not look as good as it does online. The pairs of pants I ordered are tiny! The photo shows a sweeping legged pair of pants that are roomy. My pants did not even fit my daughter that way, and she is 6" shorter than me. Horrible misrepresentation of the pants. On a side note, many of the clothing items also had a gasoline smell to them that was so strong, I had to put my items to return in a ziploc and seal them up! I will not be ordering from this company again.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user patriciac1498
1 review
0 helpful votes
January 1st, 2021

I ordered here online a last minute gift for my mother, a beautiful long dress, arrived on time, excellent quality, 100% reliable.

Thumbnail of user louiseb545
1 review
4 helpful votes
July 13th, 2020

Waited over a month for the items, when I received them I no longer needed them for a trip I was planning. I have requested to return them and received an offer for 15% discount. I do not want the items, they sent a return label in which I would have to pay for to return, I went to the post office and it is $30.00 to return. I am waiting for them to respond to my email to pick up the cost of the return. By the looks of the reviews it isn't going to happen!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user emmal223
1 review
1 helpful vote
June 16th, 2020

I have yet to receive anything from this company, have been waiting over 2 months, and I know Covid is somewhat responsible.

However, I did get an email response about an order. I ordered a medium dress but received confirmation that is was a 'medium plus size.' When I asked if I could return it since I am not a plus size person, the response was "It is M size. Plus size is just the title."

If I do ever receive it, as two shirts I ordered have never shown up, it will be interesting to see the size of the dress.

Buyers beware.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

Plus size means the items has more larger size can be chosen, it does not mean the size is larger than normal.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user justinh415
1 review
0 helpful votes
July 14th, 2020

If you want to give your hard earned money to the Chinese, here is a good opportunity for you. You get what they are well known for in return - crap. If you love dogs, freedom and are American, do not buy from China! Wait until they own us someday -- which they will if you continue to patronize them.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user elainea111
1 review
0 helpful votes
June 3rd, 2020

The dress they sent looked like the fabric from a Halloween costume.Am donating purchase to Goodwill

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user natashaa71
2 reviews
1 helpful vote
July 20th, 2020

Here is their email:

"Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fees). Your refund will be processed after our return center receive and inspect the return package.

Since International returns might result in long waiting time and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."

Good luck!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user susans2571
2 reviews
0 helpful votes
October 7th, 2020

I did receive the merchandise. It took a month and I did receive an email after I contacted customer service.
I ordered a shirt and a pillow. The shirt was OK a bit small. The pillow came as a flat, folded pillow case. Nowhere in the description or pictures does it look like a pillow case. So my advise is to check closely the description.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user godival
1 review
0 helpful votes
December 14th, 2020

I have ordered several times and have been satisfied with the clothes. This time the shirt that came to me did not fit me. They responded immediately and resolved quickly. That was more than nice saving me a trip to the post office. Good people in this online boutique.

Thumbnail of user mavik3
1 review
0 helpful votes
December 23rd, 2020

I ordered online here a long dress with one size more as indicated in the recommendations, good decision! The soft and good quality fabric.

Thumbnail of user roser258
1 review
0 helpful votes
December 24th, 2020

I have no complaints about this online boutique, excellent service, fast delivery. I always get quick responses to any email I send!

Thumbnail of user luisa394
1 review
0 helpful votes
August 12th, 2020

Please, be gentle, send me the items bought from you
And, don't ask again for the order number
Luis Arcaya

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
We valued your business and we will try our best to help you resolve the problem.

But if we cannot locate the order number, nothing can be checked.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user adriennec80
1 review
0 helpful votes
June 3rd, 2020

I placed an order and realized I ordered 3 od the same thing. I have emailed customer ser 2 times and I have yet to get a response. The website states, changes have to be made before items ship, well if customer service won't respond, the order can't be changed. Not happy with the customer service so far.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user allisong135
1 review
1 helpful vote
August 19th, 2020

I ordered what I though was correct size based on the size chart provided and I was just looking to exchange the items for a different size but since I was a few days past the 15 day return limit they would not accommodate the exchange. It took 17 days for the order to be delivered but I was only give 15 days for the return. This return policy is very stringent 15 days is insufficient. This policy is in very small print on the receipt that I received but you have to dig through the website to find the policy. This is very disappointing, I will never shop this site again.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user margauxw1
1 review
0 helpful votes
December 14th, 2020

Incredible service for the sale of new clothes on the internet, great quality. I bought 4 shirts to start! I have no regrets, great shopping experience.

Thumbnail of user janetr393
1 review
8 helpful votes
May 27th, 2020

Ordered a dress on May 8th, 2020. By May 27th it still wasn't delivered. Contact with their customer service on line kept referring me to the tracking number which never said anything other than "in transit". Made it from China to San Francisco but seems to never have left there. Customer service so unhelpful and now they have my credit card information.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user debc376
1 review
0 helpful votes
August 31st, 2020

I liked the images and inexpensive options on the site. 8 weeks later still missing two items ordered. REQUESTED REFUND AND ADVISED IT WOULD BE UP TO A MONTH FOR REFUND TO OCCUR. THINK THEY BANK ON CLIENTS FORGETTING WHAT THEY ORDERED, OR FORGETTING REFUND REQUEST. Not operating in good faith. Items received subpar. Won't ever order again.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user licanw2
1 review
0 helpful votes
December 1st, 2020

I would advise all the fashionistas to shop on this website. It is a wise investment because all the clothing in it is of high quality. They don't rip you off when you're in a cat fight, they don't let you down when you run, and they never make you look fat.

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Thumbnail of user missw50
Miss W.
Typically responds within 11 hours

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