• Rosegal

Rosegal

Overview

Rosegal has a rating of 2.13 stars from 6,120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 125th among Discount Clothing sites.

  • Service
    1116
  • Value
    1043
  • Shipping
    1123
  • Returns
    737
  • Quality
    1007

Proactively asks for customer feedback

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
0
Negative
18
517
See all photos

What reviewers want you to know

Positive highlights

  • My shopping experience with Rose Gal has been fabulous.
  • Nice tapestry, great price, reasonable delivery time.

Critical highlights

  • This review is both about my last item purchased and the extremely poor customer service that is now non-existent!
  • Gonna follow the advice of another reviewer and dispute the charges through my credit card company.
How would you rate Rosegal?
Top Positive Review

“Great customer service”

Samantha G.
10/7/23

I have made three orders from Rosegal. Only one of the items needed returning. It was the pants of a two piece set. They were to small. I contacted customer service by email and recieved a reply in 3 hours. This was during late night after hours aswell. I have two options to resolve the issue. I absolutely love all of the items I have purchased. They have held up well to were and washing.

Top Critical Review

“Very poor quality”

Susan g.
10/16/23

I ordered 4 items from Rosegal, and they arrived today. The resemblance to the online images was vague at best and they were all made from very cheap printed fabric. The clothes are cute, in the images, but in real life I would never even wear what I purchased. I do not recommend buying anything from Rosegal, no matter how cute it looks. You'll only be disappointed. Save your money.

Reviews (6,120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1084) credit card (209) order number (142) phone number (157) post office (105) shopping experience (74) delivery time (58) bathing suits (149) size clothes (38) quality products (35)
Thumbnail of user samanthagraham856
1 review
0 helpful votes
October 7th, 2023

I have made three orders from Rosegal. Only one of the items needed returning. It was the pants of a two piece set. They were to small. I contacted customer service by email and recieved a reply in 3 hours. This was during late night after hours aswell. I have two options to resolve the issue. I absolutely love all of the items I have purchased. They have held up well to were and washing.

Tip for consumers:
Easy web site to navigate

Products used:
Shirts, shorts, halloween set, pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user tribble4snugs
1 review
0 helpful votes
October 7th, 2023

Sunflower set arrived. Tried it on and fit like a glove. Love it so much. Perfect size. I am about a size 18-20 and a 2 x fits perfect

Tip for consumers:
Prices on sale items is perfect.

Products used:
Whole outfit, top and pants

Service
Value
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Thumbnail of user meaganm11
1 review
2 helpful votes
October 4th, 2017
Verified purchase

Love a website where I can get clothes for free. Their point system is really easy to use and a little addicting. I'm actually able to find clothes I like, in my size, at a price I can afford. I have a really hard time buying things since I'm plus sized and basically poor, lol. Shipping has been quick and the clothes are just as they are described. Very happy! These are my honest opinions. I'm not being paid to write it and do it of my own desire.

Value
Shipping
Quality
Thumbnail of user gregg328
3 reviews
0 helpful votes
February 2nd, 2018

The wigs I've gotten are very well made. They're synthetic but look close enough to real hair that people don't realize it's not my own hair. I also got a well-made wig cap with one of them, which was a pleasant surprise as I was just expecting the package to contain the wig. They're easy to style and easy to put on. Very pleased with them, and will definitely be ordering more.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Greg,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Rosegal.com again soon.

Rosegal Customer Service Team

Thumbnail of user athenal3
1 review
0 helpful votes
September 4th, 2019

I am extremely happy with their service.
I live in South Africa. The goods arrived within two weeks and was delivered right to my door. Each item individually wrapped.
All great quality.
The follow up support is brilliant and everyone is super helpful.
I will definitely order again.

Thumbnail of user keethero
1 review
0 helpful votes
March 18th, 2019

I ordered three wall prints... delivery was speedy... they are lovely... exactly what I wanted... I had them framed... they look great on the walls... Thank you!

Thumbnail of user lizs174
1 review
1 helpful vote
September 25th, 2019

I love the selection of plus size clothes on this site- especially since they're so stylish! Also when I had an issue with my order I got fast responses from support. I will definitely be buying from this site again!

Service
Value
Shipping
Quality
Thumbnail of user soniav16
2 reviews
0 helpful votes
January 21st, 2018
Verified purchase

Rosegal is one of my favourite on line fashion stores when it comes to shopping for cool & trendy clothing items at very affordable prices.
They also sell beauty items & hair accessories, and even everything for your home.
Men can also shop there, as the selection of menswear is pretty vast! Overall experience is very positive, great customer service and affordable deals!

Thumbnail of user triciak32
1 review
0 helpful votes
August 19th, 2019

I buy a lot of my clothes off ROSEGAL and really enjoy their products. I have even had to a do return due to sizing that I did wrong and everything has been taken care in an easy manner. I really like the funky clothes I've bought. I've bought pants and shirts and several (too many - lol) cute dresses. It is hard to quit buying with their great prices.

Thumbnail of user haticed
1 review
1 helpful vote
May 4th, 2019

I like all of the products in that order. I bought earrings, a blouse and a skirt. They are beautiful. It does not have long to get them.

Thumbnail of user celinr
1 review
1 helpful vote
May 15th, 2019

I was so impressed, The dresses are amazing! It was true to size, good quality and I have no issues whatsoever! I will be ordering from them again!

Thumbnail of user johnv172
1 review
1 helpful vote
January 31st, 2018
Verified purchase

I recently bought some clothing items for my wife for Christmas from Rosegal and 4 of the 5 items were great and fit her perfectly. One dress, however, only came in one size and it was too small for her. I contacted Rosegal about a return/exchange. They offered to fully refund the price of the dress and asked me to donate it to a charity rather than return it. I accepted. Can you beat that? Great service, easy to work with and a company I will shop with for along time to come.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear John,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Rosegal.com again soon.

Rosegal Customer Service Team

Thumbnail of user annat109
3 reviews
3 helpful votes
February 1st, 2018

I can recommend this store. I have placed 5 orders with RoseGal (there were several items in each parcel). Some items arrive separately but at the right time. The products are of good quality. I really like the "Home & Garden" section. I also bought a vintage cardigan there, it is amazing, very warm, made of good material. Customer service responds very quickly to questions. Promotional prices are very attractive. I love the R points system. I am looking forward to more shopping in the future.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Anna,

We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosegal.com again soon.

Many thanks,

Rosegal Customer Service Team

Thumbnail of user dimac5
1 review
0 helpful votes
March 31st, 2019

Заказывал фонарь ConvoyC8 +
заказ отправили на следующий день, доставка до Н. Новгорода 4 недели, упакован очень хорошо, дошел без повреждений.
полностью соответствует указанным зарактеристикам, лучшее соотношение цена качество.
большое спасибо.

Thumbnail of user krissyl3
1 review
0 helpful votes
December 9th, 2019

I honestly love Rosegal, the outfits are amazing, the prices are great.
I have never received a wrong item and if I wasn't happy with an item or it was the wrong size they are always able to help me out and fix the issue quickly.
I love shopping with Rosegal and I love the outfits and they have something for every occasion.

Thumbnail of user catalinac24
1 review
0 helpful votes
November 15th, 2020

Lots of products and great customer service. They always have great cupons and delivery is good. Try it.

Thumbnail of user pawelb8
2 reviews
0 helpful votes
January 26th, 2019

- price much more lower than in Europe
- everything as described
- good warranty - good support
- PayPal warranty
- when I received a damaged item I have it resent for free!
I really recommend this store. 1 of the best.

Service
Value
Shipping
Returns
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Thumbnail of user victoriae379
1 review
0 helpful votes
August 3rd, 2020

All around 100% please with the site and company clothes fit shipping was faster than anticipated overall shopping experience was awesome

Service
Value
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Thumbnail of user tiar19
1 review
0 helpful votes
October 26th, 2019

Rosegal has a wide variety of clothing. Their clothing quality and size option are great. Very stylish clothing for everyone. I did have an issue with my first order but it was solved very promptly. Rosegal's customer service is absolutely amazing.

Thumbnail of user jasminev26
1 review
0 helpful votes
July 31st, 2019

I love Rosegal so much! Some items can take a while to arrive, but it is well worth the wait. The clothes are always beautiful, and fit really well. This order was no exception. I have received so many compliments!
When there is a problem, the support team respond to communication very quickly and return/exchange straight away.
Love it!

Thumbnail of user virginiac136
1 review
0 helpful votes
October 1st, 2019

On August 30, I ordered 2 shirts and a dress and they arrived very quickly and looked even more amazing in person. The fit was perfect. Forget Walmart and all the others, Rosegal is my clothing store.

Thumbnail of user anag112
1 review
0 helpful votes
March 6th, 2019

The clothes in this site are quite different than the rest of clothing shops (which usually take the same fabric and make a bag of potatoes with it, with no shape at all).
During a period I needed bigger sizes and I could wear them knowing that at last something bothers to design clothes for us.
The quality is good. It is not the finest, but for the prices it is more than adequate.
I bought here my dresses for the different Christmas parties and everyone was asking me for their designer!
And if the size is not right for you, the customer service is fast and really kind.

Thumbnail of user rebeccar126
1 review
1 helpful vote
January 16th, 2018

There are some amazing clothing items on this site and they come at insanely good prices. I recently bought a sweater for only $11 and it came quickly and exactly as I expected. The clothing fits true to size and I've never had to return anything that I ordered from Rosegal before. I also always have a hard time finding bathing suits, but I've been able to find cheap suits for good quality that actually fit me on Rosegal, which I love.

Thumbnail of user almaq2
1 review
1 helpful vote
October 5th, 2019

As a plus size woman its hard to find cute, trendy clothes. Rosegal has lots of cute styles for me to choose from. Its very affordable and kind of like the clothes you may find at a Ross or Burlington. Just be sure to verify the measurements in the descriptions. My items arrived very quickly. I have seen other reviews about people complain about the time it took to get their items but I didn't have this issue. Overall, great experience.

Thumbnail of user ritzier
1 review
16 helpful votes
May 9th, 2020

I am truly impressed with the quality of their products. I've made a few purchases from them now and every time I receive the packages they are in mint condition. I've never had any issues with anything other than buying items too large (my own fault. I like baggy clothes). They seem to have sales often which allows you to purchase the items you want for an affordable price. In addition to this, you can use the discount codes on their app to give yourself an additional discount. The app is definitely worth looking into if you like their clothes because they have some styles that are only available online. Over all, they have fast shipping for their high quality clothing that seems to last. Every time I wear one of their items, I always get complimented on it making their clothing conversation pieces for sure. I had purchased dresses for my daughter and I for both Christmas 2019 and dresses for a wedding we were preparing for. The dresses are absolutely stunning and extremely comfortable to wear.

Tip for consumers:
Be prepared for lots of selection to choose from. The styles are incredible which makes it difficult to pick one or two items.

Products used:
I've used the Christmas dresses, but the dresses for the wedding are still unused because we're waiting for the actual wedding to take place.

Service
Value
Shipping
Quality

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From the business

RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.

Company Representative

Thumbnail of user rosegalr
rosegal r.
Typically responds within 20 hours

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