Rosegal has a rating of 2.13 stars from 6,120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 125th among Discount Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
I have made three orders from Rosegal. Only one of the items needed returning. It was the pants of a two piece set. They were to small. I contacted customer service by email and recieved a reply in 3 hours. This was during late night after hours aswell. I have two options to resolve the issue. I absolutely love all of the items I have purchased. They have held up well to were and washing.
Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.
Sizes range. Im normally a 2x but they fit like a large. Their clothes are very cute, but I have yet to find something that fits me. I love how they ship then, all folded neatly in zipclose packaging. The materials are cheap, I've received at least 10 shirts. You guess none fit. I even bought the largest size they have. Don't get its that look super cute with cut outs along the sleeves. They don't cut the shirts out right and they do not fit. Our of everything I've purchased from rosegal. Leggings. 2 pairs the only thing that fit.
I've been shopping through RoseGal for about 6 months now. The clothing and jewelry and accessories I have ordered are all good quality. They have a great selection, though sizing can be off sometimes. I get lots of compliments on my wardrobe and jewelry items from RoseGal.
Their sizing is getting better. Good quality clothes, although not really on trend. Amazing and fast customer service for any issues.
I ordered a nice summer dress with sunflowers on it. The dress has pockets which I thought was a brilliant feature. It took a couple of weeks to arrive but ultimately I am satisfied with the product.
I like rosegal website because of its variety of products. Everyday i find lots of particular and beautiful items. The quality changes from product to product but in general is quite good. Products are sent from china so the shipping is quite long, but sometimes i received my parcel into 8 days, other times in a month. In other cases i received my parcel some weeks later, but i always received everithig. So im happy.
Dear Lele,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
I recently ordered from this site and I had a wonderful experiance. My items came fairly quickly and everything was as described. Quality and fit was nice. Pay attention to the size charts and measurements.
Everything I order I love and the prices are amazing! I will continue. To do my shopping on this website. Love it!
Further to my previous review I am pleased to say Rosegal responded very quickly and have provided me with a satisfactory outcome. I will now consider using them again but obviously keeping in mind the added costs of tax. They always responded to my messages within 24 hours so can't fault them on that. Thank you Rosegal.
I recently posted a review about Rosegal and the hidden tax costs when ordering items from them as i was very angry about not being made aware of these when ordering. I am very pleased to say that they dealt with my complaint very quickly and I am more than pleased with the outcome. I'm still not sure how you are supposed to find out whether you will need to pay import tax on items ordered but I am happy with how they handled my complaint. I would consider using this company again if I knew how much import tax would be charged. Maybe they need to have a link so it would be easy to check? Just a thought. Anyway thank you Rosegal for your efficiency in dealing with this.
It took a little while to receive my order, but the quality of my item was good, especially for the price. I think the prices on the site are amazing! The company even checked in with me several weeks after I received my item to make sure there were no issues, and to see if I had any concerns. Besides the shipping being a little slow, it's OK, as long as you don't need the item right away.
I bought a grey sweater and it was beautiful! The experience exceeded my expectations in every category. I have been looking at some of the formal, plus size gowns for special event that is coming up.
I finally got my full refund and Thanks for Zoe from the costumer service, the clothes I order is really nice but too bad that they are out of stock.
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Nancy,
Thank you for taking the time to write a review.
We sincerely apologize for this case.
We regret to hear that you have not received items due to the incomplete address you provided in our system.It is really out of our control.
For your issue,we have given you the solutions via ticket.
Could you please reply us?
Looking forward to hearing from you. Best regards,
Rosegal Customer Service
The "Solid Color Men's Retro Drawstring Knight Sweater" is really nice and came as pictured. I was only disappointed about the choice of colour: When I ordered it on my laptop I could only choose between gray and black. When I looked at it on my phone after ordering I saw that there would have been other options, which I would have chosen instead, like red and green.
The "Colorful Stripe Coral Velvet Large Area Rug" also looks like on the pictures. The only drawback is that you can see where it was folded for transport. That might disappear after a while though.
In total I liked the products and I was happy with my purchase.
I made an order in Dec and obviously it's one of the busiest time of a year. My order didn't arrive as forecasted by RoseGal, I tried to follow up with RoseGal on their website. I understand it was the holiday season but I was hoping that they could check and track for my orders more proactively during holiday season. But they just waited till the extended delivery date was reached.
However, I have to say, their staff tried to respond to me within 24 hours most of the time. They have quite a selection of good products with reasonable prices. I still consider RoseGal as a good choice for online order. But I do hope that they can improve shipping and tracking system so we customers won't feel that we're left alone once order is made and paid.
Very good customer service. Pretty good products for the price, though the size charts ran a bit big for me.
The bathing suit I received fit great. No complaints. I also order some rings for my phone and they were good. Super sticky and held up great.
I was very happy with the shipping. I had some concerns that there might be some issue with Canadian Customs as I have had trouble with overseas orders before. The package was packed small & tight and was not dinged at customs with extra fees. The clothing was, in general, thinner in fabric weight. Not a bad thing as it opens up options for summer wear. Just something to keep ion mind when buying for winter. I am looking forward to more shopping in the future :)
Dear Susan,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Je suis satisfaite des masques car ils sont légers et que je peux bien respirer tout en me protégeant.
Je les ai reçus dans les délais annoncés.
Merci rosegal
Order was submitted on March 13 and received on the 28th. Everything I ordered was exactly what I wanted. The quality was better than expected. I will definitely be using this site again and again.
My friend introduced me to the online shopping website. I tried to order a top. This short-sleeved top is fit after wearing it. The fabric is very soft and should be made of pure cotton. After comparison and verification, This shopping experience is perfect, maybe I will buy again
The product I ordered through Rosegal did not arrive by the due that was stipulated on their shopping site, it normally takes approximately 25 business days to Australia. However when the item still did not arrive after that date, I contacted Rosegal Support, which were prompt and courteous with their replies, and offered me a refund for the item which I received almost immediately.
If you are ordering from Australia dont be in a hurry to receive the item, as normally it takes approximately over a month for the delivery.
I just started using Rosegal at the beginning of this month and ordered a backless sweater (M) that I used expedited shipping and received my order within 7 business days (which felt like forever btw) and I am very happy with my purchase. The material is comfortable, soft, and stretchy and the size was perfect (I'm 5'2 140 lbs). I just recently ordered another dress off this site and used a longer shipping option this time and I'm patiently waiting for it to arrive!
Enchanted with my set of mini retro gaming figures... perfectt toc ustomize your office spot at a ridiculous price.
Rosegal always amazes me with those little bargains... maybe the shipment takes a bit... but it's worth it!
Hopefully new sets in offer will appear soon!
Dear Toni L,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I had an issue with the shipping process but rosegal was very helpful and guided me through it very well I was very impressed with the communication and how they were willing to do anything to make me a happy customer
Love the site, I can always find things I would not find in store and I love that around holiday time, they have a genre for. That theme
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear Marla,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team