Rosegal

Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00 dollars worth of items not received

Last June I bought over $500 in clothes from them, to this day, it still says partial order filled on their website, in my account.
NO ONE will talk to me, I disputed it with my bank, but they said the vendor said it was delivered. I NEVER received anything.
Could be a porch pirate got the partial order, but WHERE is the rest?
I paid $15 for insurance, but that was a waste of money, can't get a hold of anyone to have them reship the cloths under the insurance.
WHAT A WASTE of money and time!
Their clothes are cute and tempting to buy... but buyer beware.
You may never receive what you ordered!

I ordered 4 items from Rosegal, and they arrived today. The resemblance to the online images was vague at best and they were all made from very cheap printed fabric. The clothes are cute, in the images, but in real life I would never even wear what I purchased. I do not recommend buying anything from Rosegal, no matter how cute it looks. You'll only be disappointed. Save your money.

I place an order to be delivered to Reno NV they sent it to California screen shot price was sent to Rosegal. They are screwing me out of my entire order and offering 30 dollars for my more than 100 dollars order. This is unacceptable. I want a full refund or my order. This business feels like a scam, a real business would make it right especially when I proved through screen shots that it is their mistake.

I ordered a jacket from them. Oh boo! I got a child size jacket. I'm 45 years old and a plus size lady. I put in a ticket. They told me to take pictures. I did that. Now no one will contact me about anything. All I want is a return address to get my money back. If I have to go to the government I will.

My wife ordered half a dozen shirts from this site
They're some of the cheapest pieces of clothing we've ever seen. Flimsy material with uneven (bunching) and minimal stitching at seams and decorations.
Rosegal won't send an RMA.
One of the worst companies I have ever had the displeasure of dealing with.

I placed an order over a month ago. When nothing arrived after about 3 weeks I submitted an inquiry. They replied that the first item had been shipped, the other was still on back order. A week later when nothing had still arrived I inquired again. They replied that the first item had now been shipped from the warehouse in Guangzou! With no commerce going on between the U.S. and China during the pandemic that is the same as not being shipped at all. The second item was still not available and now not projected to be back in stock until another two weeks! I don't think these people stock anything. They just take your order, take a cut of the price, and then place an order with someone else to fulfill. I finally just cancelled the order. Enough is enough. Don't deal with these people. It is not worth the aggravation.

Rosegal has some fabulous looking clothes. And, I will admit, out of the two bathing suits I ordered, one of them fits great, looks great, very happy with it. The other one, ordered in the same size, same style but different color was way too big. When I left negative feedback for that one, they removed it. They only allow positive feedback on their website, so don't be fooled buy their rating. There should not be such a big difference in fit when they are the same size and style. Also, they do not allow refunds on a lot of items, not just bathing suits. Be certain of what you want and hope what you get fits.

I am so pissed right now. I'm out 50 dollars never received my package and won't return my money. Everytime I would check where it was it would say that the package doesn't exist and now all of the sudden. It was delivered but there is nothing absolutely nothing. At this point I jus want my damn money back.

I reluctantly gave them 1 star, only because i had to. I wrote a review last night, but in light of their response I feel I really needed to write another. I payed $58+ (including shipping)for a 2-piece outfit on November 15th. It was promised before end of November. Still, they cannot tell me what is up, they just keep saying be patient. I am done being patient as one event has passed and now Christmas is upon us, and I still have nothing to wear. So, I asked for my money back. Their bright idea is to refund me $20, then if it comes then I send the $20 back! I say no way, I payed in good conscience, they cannot. I told them that now that I have nothing after paying $43+shipping, the only remedy is to pay shipping too as nothing was shipped to me. STEER CLEAR OF THIS RIPOFF COMPANY!

This company has BEYOND infuriated me and I will NEVER make the mistake again of buying from them. Anyone want some swimsuits that are 100% unused and still in the bags with tags and bottom protectors?! I NOW HAVE 3. Bunch of bullcrap.

Unfortunately, the company is cheating people in July I bought clothes completely different than on the website shown in the future I sent them back to them they had to pay back and to this day neither clothes nor return company the very bottom

I chatted with them, gave them my order number which I placed and was charged for more than 2 months ago and they just keep telling me to wait.

To return an item is ridiculous. They give you a ticket number and you have to wait for a shipping return address. Meanwhile 30 days have pass an you can't return. Or they give you a 20 per cent coupon to buy again from them.

I ordered 50$ worth of clothes over a month ago, every time I contacted them I got the same excuse every time, don't think there is any humans that work for this company if there is such a company, my advise stay away there theives, I'm taking legal action, buy usa

I have purchased from Rosegal.com one other time in the past and getting items exchanged for different sizes was a nightmare. Eventually, after the first time exchanging and the clothing still didn't fit, they refused to exchange or refund.
I was in a major pinch and needed to find a nice outfit FAST and honestly had forgotten how terrible the customer service was the first time as it was over 3 years prior. I did remember the sizing was quite large so I purchased two sizes of all the shirts I wanted in hopes to return the ones that didn't fit.
Not a single item fit and I have been trying to get ahold of customer service for a month with no responses.
I tried to "Submit a Ticket" (pictures attached) which is the only way you can exchange items or get a refund and every time it took me to a "502 Bad Gateway" page (picture attached). After trying, literally, 10+ times to submit a request for a refund, one finally went through but noone ever responded to the ticket.
In order to submit a ticket I needed to attach a picture. I was assuming a picture of the shirt not fitting correctly so that is what I uploaded. It didn't matter that the size of the picture or the content of the picture, it would not be accepted.
I emailed *******@rosegal.com 5+ times.
I called every number I could find through a google search that was possibly related to the website but not one took me to anything related to rosegal.com
The number on facebook, *******001, answered in a foreign language and hung up within 2 seconds. Other numbers I tried were: *******056 Foreign language and hung up within 2 seconds, *******470 TV/Internet Sales, *******056 Not a Connected Number, *******485 Magic Jack Customer
There are NO phone numbers on their website so the only way to try to get ahold of customer service is to "submit a ticket" which wouldn't go through.
I also contacted them on facebook with no response.
The return policy is that the items must be returned/exchanged within a month and now that I am 3 days away from a month, I guess I can basically say goodbye to the $285 I spent on 10 shirts and am now stuck with 10 shirts that a HUGE.

I waited two months for a head thermometer which did't work. The manufacturer does not even put their brand name on the product - that's how little confidence the maker has in the product, but that doesn't stop Rosegal from marketing this substandard crap - the instructions are so poorly translated from Chinese they are a joke! Rosegal says they offer 2 day service but it's over a week and nothing! No wonder there are 174 pages of one-star reviews representing thousands of dissatisfied customers. Shame on Paypal for supporting these $#*!s!
NEVER BUY FROM THIS PIECE OF $#*! RIPOFF COMPANY! (YOU'VE BEEN WARNED!)

Buyers beware! This so called company is a joke. Their phone number doesn't work and they don't respond to emails in 24 hours like they state. I've emailed them three times for instructions to return some dresses and it's been over 10 days and still no response. Fabric was cheap polyester. I'm ready to dispute the charges if possible. They should be reported to the better business bureau. Buy items from the USA only!

I made my purchase several weeks ago and every time I try to track it just says the last vessel it was on was to the United States! I need my freaking clothes, I spent A LOT of money on. Try to call and speak with someone and I can not get through to anyone. My name is Lauren Whittington so ROSEGAL where's my stuff?,

I made an order of four tops. I elected not to rely on the "number sizes". I used the size chart provided with each item. I took all of the appropriate measurements and found the corresponding size on the chart. * please note that depending on the item, the size was different based on the same measurements* I received the items quickly but when I opened the packages, the items were so large that you could but half of another person in there with me. I contacted them within an hour of the package being delivered. They told me I could exchange but I would have to pay extra shipping both ways for my return (when I had free shipping to begin with) or I could just keep the items and they would refund me 20%. I explained that the information on their site is incorrect or the items were not made to those specifications. Their customer service is a total joke. One blouse that should have come to mid-hip goes to my knees... Ridiculous!

I've been trying to return items but I can't get a ticket from the website, the phone number doesn't work and they aren't answering my emails.

Ordered in April still waiting on my stuff total scam, I ordered 3 items. They said it shipped and I have yet to get my stuff!

Scam site I ordered exact same item twice. Didn't receive it, didn't get my refund, didn't get tracking info on the second one, then all of a sudden as im writing this the and i put in my ticket over the refund and putting image proof it all of a sudden was there instead of the $nan and no history. Btw when it was shipping the dates would keep changing every time you look at it