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RoosterTeeth has a rating of 2.91 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. RoosterTeeth ranks 237th among Gaming sites.
I often buy merch from the RT store. I love the site and the content, so I love being able to support them (and get great things at the same time!). I've gotten shirts, posters, cups, figures, vinyl clings, and their book. It's a well set up store, whether on the mobile site, app, or desktop. The product arrives fairly quickly (I'm in a different country so some delay is expected). It arrives in excellent condition, always what I ordered, right sizes, wonderfulness in all its glory. Check out roosterteeth if you haven't yet!
My son has been a fan for a while now. Two years ago I ordered him a few shirts and a couple of hats. I was pleased with the products ordered. This year, he sent me two items he wished for... one t shirt and one reversible bomber jacket. I happened to miss the Black Friday sale by one day. My fault. But I sucked it up and ordered him the 80 dollar bomber jacket figuring it would be a good buy with winter coming up. That was just a thought, but obviously the wrong thought. There is literally ZERO fill. This is just a wind breaker. It is not a bomber jacket, and it is not worth $80+ dollars. It wasn't worth the $60+ on sale. I am furious, and want to send it back. But with Christmas so close. I don't know if I will have money returned and new item bought in time. I swear this thing is just a shell with no filling, no warmth. It will keep you warm on a hot summer day breeze.
I ordered a pair... A PAIR of socks on January 31,2019. Shipping said 2-8 days. I understand that the shipping time doesn't really being until the item has been sent to the actual shipping company (in this case, DHL... worst shipping company EVER). I received a shipping confirmation email on February 4,2019 (that was a long time to get a pair of socks from the warehouse to DHL, but whatever) AWESOME! 2-8 business day countdown begins.
It is now February 18,2019. DHL says it has not yet received the item with the assigned tracking number. And DHL is suppose to be sending the socks to USPS for the final stretch of the journey. USPS ALSO has no idea where my socks are.
These socks were to be shipped from Austin, Texas to Springfield, Missouri. Not only have we gone WAY past the 2-8 business day mark for shipping, but I could have driven to Austin at least 5 times since the initial shipping confirmation date.
So I got on the little customer service chat with. Here is a snippet:
(05:04:39 PM) Me: I got an email that said it was shipped on feb 4
(05:05:17 PM) Me: Are you there?
(05:06:01 PM) Topher N.: Yeah looking into this for you now.
(05:06:11 PM) Me: Ok thank you
(05:07:32 PM) Topher N.: So it looks like your order is still on its way just may be taking a bit to update. If you don't see updates or the order by the 22nd we can look into how to get that out to you.
(05:07:57 PM) Me: Do where does it come from,?
(05:08:31 PM) Topher N.: DHL will be passing it to USPS
(05:09:07 PM) Me: Is it shipped from here in the united states?
(05:09:41 PM) Topher N.: Yeah from our warehouse in Austin
(05:10:54 PM) Me: Why so long? That is just a 10 hour drive from Missouri? I need this by the 20th for a gift.
(05:11:55 PM) Me: I have family in Houston. Mail reaches them in 4 days.
(05:12:14 PM) Topher N.: It normally takes 2-8 business days but sometimes it doesn't update on the site for d
(05:12:22 PM) Topher N.: DHL and USPS
(05:13:07 PM) Topher N.: However, we aren't able to consider it lost until it's been given a certain time frame to deliver.
So... The time frame is NOT really 2-8 days. Its actually 15 days. Fifteen days for a pair of socks to ship from Austin, Texas to me... 9 hours and 52 minutes away.
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