RoosterTeeth

Roosterteeth conduct regarding credit card fraud

Dear Christina,

Thank you for your reply.

Please note that It is not a courtesy to return money taken fraudulently.

We want Roosteteeth to return the last TWO payments it fraudulently took, not just one. No one At our house "logged in and gave you an updated expiry date". No one. Someone on your end of the transaction did this.

The last two payments you took from us were significantly larger than the several previous payments, which is why we finally noticed you were taking payments without our permission. Missing the smaller payments is on us. Tripling the amount you took is on you.

We wrote Roosterteeth at the the time of your last fraudulent withdrawal from our visa account requesting you to stop. We didn't even get a response from you.

Roosterteetth has been taking payments through three iterations of our Visa cards. My son cancelled his service within a year of signing up. This is not the first time your company has, without permission, changed the expiry date on the visa number we gave you.

I look froward to hearing from you

Michael Clark

Hello Michael!

I was able to locate that account under the new email address you provided.

As a courtesy, I've provided a refund for your most recent charge. Our FIRST memberships are typically non-refundable and the only way we would have had the new expiration date is if someone logged into the account and provided it.

Those funds will be returned to the original payment method within 10 business days. Let me know if you have any questions.

Thanks!

Christina

Customer Service *******@OddLittleDuck

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