Be very careful if you have an existing account and palce an order. I had asked specific questions about clearance pieces, the response was no. So after I got home i decided to check and there is a rooms to go outlet, so I sent a written cancellation to customer service sent 2 emails. The first was received by the store, the second the store states they do not receive. What would you think if you got this ?
From: 867192 Sent: Monday, October 9, 2017 8:06 AM
Subject: Re: [Ticket Created] Re: Order #7315084 ** CANCEL
**Please cancel this order and issue a refund for the down payment. Remove from delivery
Delivered 10/12 not accepted by me & on 10/13 customer service responded for me to contact the store directly. Now I have paid 200.00 for down & delivery that I cancelled.. Store states no Returns now !! deceptive practices
***Under the Federal Trade Commission's (FTC's) cooling off rule, you have until midnight of the third business day after a contract was signed to cancel either of the following:
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