• Roomster

Roomster

Overview

Roomster has a rating of 2.78 stars from 4,114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roomster most frequently mention customer service, credit card, and read messages problems. Roomster ranks 1st among Roommate sites.

  • Service
    363
  • Value
    336
  • Shipping
    168
  • Returns
    234
  • Quality
    419

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 52.8%
Positive
19
Neutral
3
Negative
14
42
See all photos

What reviewers want you to know

Positive highlights

  • For searching roommate the customer service of ROOMSTER was very useful.

Critical highlights

  • Paying to view messages is kinda... cruel in a bad rental market
  • Sending an opinion survey 2 seconds after taking credit card information is a very bad sign.
How would you rate Roomster?
Top Positive Review

“It does the job!”

Edward W.
3/5/23

I need a short-term furnished rental at a reasonable price in ahigh-rent area, San Diego. I found several suitable options.

Top Critical Review

“Bad user interface and deceptive cancelation policy”

Jared D.
1/2/24

The one thing I will say is make sure to confirm with someone that your subscription has been canceled. Despite what they say - deactivating or suspending your account does not stop them from charging you. They also say you can cancel just by clicking cancel but no such button exist. I do not recommend.

Reviews (4,114)

Rating

Timeframe

Other

Reviews that mention popular keywords

view messages (24) customer service (67) credit card (37) message people (29)
Thumbnail of user yiannisp2
1 review
1 helpful vote
December 19th, 2020
Verified purchase
Thumbnail of user brada117
1 review
1 helpful vote
February 4th, 2021
Verified purchase
Thumbnail of user rachelp294
1 review
0 helpful votes
August 24th, 2020
Verified purchase
Reason I chose this business:

Need a roomate

Thumbnail of user js1414
2 reviews
0 helpful votes
October 14th, 2022
Verified purchase
• Updated review

Not enough information on people looking to rent. Roommates.com is better at this as it asks specific questions that helps match up to more compatible roommates.

Reason I chose this business:

Someone recommended trying it.

With the megaphone feature it is difficult to see if...
December 24th, 2020
Verified purchase
• Previous review

With the megaphone feature it is difficult to see if the person is interested in my area.

Reason I chose this business:

Possible canidate for renting out my room.

Thumbnail of user erons
1 review
1 helpful vote
December 21st, 2020
Verified purchase
Thumbnail of user taitep
1 review
0 helpful votes
August 24th, 2020
Verified purchase
Reason I chose this business:

I'm hoping not to find any scams like on most social media.

Thumbnail of user ians403
2 reviews
1 helpful vote
February 25th, 2021
Verified purchase
Thumbnail of user megank493
1 review
1 helpful vote
January 14th, 2023
Verified purchase

$12 for a week. Way too expensive. Seriously. Be reasonable.

Thumbnail of user luisap32
1 review
1 helpful vote
June 17th, 2021
Verified purchase

Every time I get on I have to recompile the same info. Annoying

Reason I chose this business:

Need a “room”

Thumbnail of user roberth2371
1 review
0 helpful votes
August 29th, 2020
Verified purchase

I do not like having an option when it comes to certain features in this program such as viewing messages.

Thumbnail of user rafiques
1 review
1 helpful vote
November 25th, 2020
Verified purchase
• Updated review

We should be able to see and respond to messages even in free account. You should earn your revenue through ads and such but allow ppl to communicate freely on your platform. Even with a paid subscription we get many scams and con attempts, and many are just fakes and flakes

Reason I chose this business:

Looking for a roommate

Reason I chose this product:

Lowest available

Value
Shipping
Quality
We should be able to see and respond to messages even...
November 24th, 2020
Verified purchase
• Previous review

We should be able to see and respond to messages even in free account

Reason I chose this business:

Looking for a roommate

Thumbnail of user edwardw330
1 review
0 helpful votes
August 25th, 2020
Verified purchase
Thumbnail of user aswirap1
1 review
1 helpful vote
November 1st, 2020
Verified purchase

I cant believe you guys make us pay to even see the messages. Really awful

Thumbnail of user allisond184
1 review
0 helpful votes
September 4th, 2021
Verified purchase
Reason I chose this business:

Friend recommended

* Roomster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user juanp472
1 review
0 helpful votes
June 8th, 2022
Verified purchase

So so, I'm finding that the people I do get in touch with or the very few inform me their room was rented at least two months or more ago and the add is still on the website receiving hits. Not actually being kept up to date if you ask me

Reason I chose this business:

I’m in tremendous need of a room but I do have done specifics I need fulfilled. And just as I should be a good fit for the one renting the one renting must fit for me as well to a certain degree. Nobody just wants to live anywhere? I’m in need but not desperate need. I’m also a patient man to a extent

Thumbnail of user bettyd562
1 review
0 helpful votes
September 9th, 2021
Verified purchase
Thumbnail of user cynthiaj460
1 review
0 helpful votes
February 26th, 2021
Verified purchase
Reason I chose this business:

Needing a safe place to stay ASAP

Thumbnail of user jenniferm170
1 review
0 helpful votes
June 29th, 2021
Verified purchase

So far so it's alright. The listing from f. B. Market place the guy with the room for rent sent me this link to do a virtual tour, I have not found that option as of yet

Reason I chose this business:

I was sent a link

Thumbnail of user schylers
1 review
1 helpful vote
March 17th, 2022
Verified purchase

The price to use this is a bit ridiculous, but whatever, makes sense since people aren't typically going to continue using this upon finding a place to stay or someone to rent/purchase. As for being able to find listings that match what I'm looking for, I'm grateful I've found two, the experience in finding it was pleasantly easy. However,

I hope the people I contact on here are able to return my messages, otherwise this app is completely and utterly useless.

Reason I chose this business:

Saw a couple listings within my price limit and wanted to inquire with the people who have the listings available.

Thumbnail of user stephenk798
1 review
0 helpful votes
March 21st, 2021
Verified purchase
Thumbnail of user jasminw11
1 review
0 helpful votes
November 7th, 2020
Verified purchase
Thumbnail of user kitw14
2 reviews
0 helpful votes
December 22nd, 2020
Verified purchase
Thumbnail of user kyleo108
1 review
0 helpful votes
March 14th, 2022
Verified purchase
Reason I chose this business:

Need a room

Thumbnail of user davidg2993
1 review
0 helpful votes
December 23rd, 2020
Verified purchase
Thumbnail of user jormasp
1 review
0 helpful votes
July 27th, 2020
Verified purchase

Not great, but the platform is very promising and very easy to use. It is not appropriate for us to use the platform as a personal account, since it is a business I hope this can be improved in the future.

Reason I chose this business:

Looking for additional exposure platforms for our properties.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...

Company Representative

Thumbnail of user johns751
John S.
Typically responds within 2 hours

How do I know I can trust these reviews about Roomster?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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