• Roommates.com

Roommates.com

Overview

Roommates.com has a rating of 3.44 stars from 321 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roommates.com most frequently mention customer service. Roommates.com ranks 2nd among Roommate sites.

  • Service
    47
  • Value
    47
  • Quality
    38

This company responds to reviews on average within 13 hours

Positive reviews (last 12 months): 50%
Positive
5
Neutral
0
Negative
5
17
See all photos

What reviewers want you to know

Positive highlights

  • The site was very user friendly, and the Roommates.com customer service is just absolutely incredible (A+++).
  • Your website has always been a great connection for me to find the right roommate.

Critical highlights

  • I contacted roommates.com and they refused to provide me a phone number and said have the police email them.
  • I kinda cheated and listed an Outlook email account I created just for finding a roommate.
How would you rate Roommates.com?
Top Positive Review

“Frustrated”

Nina E.
3/18/24

I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..

Top Critical Review

“Full of fake profiles”

Dustin G.
2/13/24

I spent the money on a premium membership and completely regret it. I reached out to over 20 people and got a response from one. Let's do a side by side comparison! Number of responses for a roommate: Roommates.com -1 / Craigslist-28 Actual showing for 3 rooms: Roommates.com - 0 / Craigslist - 7 Rooms rented: Roommates.com -0 / Craigslist - 3 Cost: Roommates.com - $17.98 Craigslist - $0.00 Avoid this FAKE website.

Reviews (321)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) email (58) account (26) right roommate (4) phone number (6) 3 days (4) couple days (4) 20 bucks (3) 30 days (3) message (44) 2 years (3)
Thumbnail of user ninae74
1 review
0 helpful votes
March 18th, 2024

I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..

Products used:
Platform to get a roommate

Service
Value
Thumbnail of user frankm2300
1 review
0 helpful votes
May 30th, 2023

Roommates.com has been giving me successful results for over four years. I've learned to use this tool effectively; thus, I always find outstanding roommates on this website: financially responsible, respectful, discreet, clean & organized.
I get the VIP membership for the most effective results.

Products used:
Roommates locator services

Service
Value
Quality
Thumbnail of user paul.e
1 review
0 helpful votes
June 16th, 2023

If you're looking for a roommate, Roommates.com has twice found me a great roommate. Their matching technology is spot on. As long as you enter your information correctly and fully, you will get accurate matches. You can also message with potential roommates to discuss things before actually meeting in person. You can weed out anyone who you might think is not a good match. If I ever need a roommate in the future, this will be my first stop.

Products used:
This site does not sell products.

Service
Quality
Thumbnail of user rhondag481
1 review
0 helpful votes
July 26th, 2023

Diana has rooms for rent bur, I would NEVER EVER recommend her! She keeps your deposits at the end of your lease! She will make up excuses just to not pay it back. She lives off her rent money! She's very controlling, will get up in your business and go through your room. She has rules on how to share the bathrooms and kitchen. It's common sense! If you choose to use her, don't say you weren't warned.

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanw2817
1 review
2 helpful votes
July 3rd, 2022
Verified purchase

Roommates.com did exactly what it advertises. I got on and paid for the use of it. The person renting a room also paid her part. It took me about a week to find a roommate. The reviews complain about scammers, but you will find them everywhere, Craig's list and Facebook included. I am very satisfied with my experience with roommates.com and if needed, will use them again.

Service
Value
Quality
Thumbnail of user joshg340
1 review
2 helpful votes
June 29th, 2022

I had 4 weeks to find a roommate. I paid for 1 month. I found 3 different people interested and ended up finding a roommate whom I really like in just 3 weeks. After a month or so of inactivity, they automatically deactivated my account. I know not everyone will have the same experience, but I have 0 complaints and I'm very satisfied with this service.

Thumbnail of user dallask35
1 review
0 helpful votes
May 24th, 2023

Delete delete delete delete delete delete delete delete delete delete delete delete delete delete delete

Thumbnail of user christopherr715
1 review
0 helpful votes
March 14th, 2021

Fine a roommate female relationship girl roommate get pay me live here 1117 south 74th street west muskogee Oklahoma

Tip for consumers:
Need help clean up me house

Products used:
Fine a roommate

Service
Value
Shipping
Returns
Quality
Thumbnail of user lissettev11
1 review
0 helpful votes
January 14th, 2021

I had inquiries within a couple of days. These are descent, responsible people with work who are serious about finding a good roommate. I would recommend it to my closets friends.

Thumbnail of user bishopg9
1 review
0 helpful votes
July 22nd, 2023

I have used Roommates.com to find roomates to.rentnin my home for.years. I have always found good roommates with the site. I hughly recommend Roommates.com anyone looking to find a roommate. A+

Tip for consumers:
No

Products used:
Roommate matching service

Service
Value
Thumbnail of user tessp9
1 review
2 helpful votes
September 13th, 2018

I found a roommate from this site within a couple of weeks. I signed up for 30 day access. I really liked that the cost was reasonable and that I only needed to pay for a short period of time. I dislike sites that keep billing my credit card month after month. Also, the email feature protected my privacy. I feel the platform allows people to connect and share their requirements and photos with ease. I will use it again in the future if I need it again.

Thumbnail of user cathyw437
1 review
0 helpful votes
March 20th, 2022

I had two good roommates from roomates.com. People complain about fee did not read the terms and conditions. I had the worst roommates from sites that are free. Great website.

Thumbnail of user larrya286
1 review
2 helpful votes
September 2nd, 2020

The website was great to use and I found a roommate within a two week period. It's going on two months. The website was easy to use. Tenants AND landlords, do your due diligence.
I had one question with support and my question was answered the same day. I'll definitely use this app/site again.
- San Antonio, Texas

Thumbnail of user mely7
1 review
3 helpful votes
April 5th, 2019

I, actually, used the site for just one month (During The Month of March 2019), and was helping other individuals find decent, affordable places to both reside and share (together).

The site was very user friendly, and the Roommates.com customer service is just absolutely incredible (A+++). I definitely recommend the site to anyone needing to find good roommates for a shared residential situation.

Thumbnail of user wadec61
1 review
0 helpful votes
September 1st, 2020

I found a roommate thanks to your service, which is the entire point of you being in business, so thank you for the excellent work. It only took a few weeks. Now, I can comfortably move into my new place.

Thumbnail of user laurab1773
1 review
0 helpful votes
July 18th, 2020

I have had success in finding a roommate quickly not once but twice! I highly recommend this site.
I feel it is secure & has streamlined profiles for more exact matches.

Thumbnail of user sandrae124
1 review
0 helpful votes
October 18th, 2019

My roomie moved in today. He's career navy and was on a humanitarian mission in a tiny island nation north of Australia - sleeping in a converted storage container. He found my ad and for the last couple of months, we kept in touch. He's as nice and friendly as I expected. Thank You to Roommate.com. I've now posted my larger bedroom on here.

Thumbnail of user brunom45
1 review
0 helpful votes
May 16th, 2016

I used the website for almost a month and it was really helpful, now I found what I need. I had many options by the way. I truly appreciate it. Thank you guys

Service
Value
Thumbnail of user kansass
1 review
0 helpful votes
January 30th, 2018

Love this website! It's a paid account, but it's worth it, plus it weeds out all the baddies, in my opinion. Not only did i find a great roommate through roommates.com, but had so many great potential people contact me! Highly recommend it!

Thumbnail of user vickies53
1 review
0 helpful votes
June 23rd, 2018

I have used this website twice to find dependable roommates. Easy to use and well worth the $19.95 for 30 days to find the right roommate! Thank you for providing this service. The website provides profiles that I found very helpful. Thank you!

Thumbnail of user mem165
1 review
0 helpful votes
August 18th, 2017

NOTHING but scams on Clist. Then I remembered about Roommates.com, which I'd used five years ago. Found a perfect match the day after I signed up. So worth the $20!

Thumbnail of user stevej266
1 review
2 helpful votes
August 14th, 2018

The site was great I got lots of responses and had several good people interested and rented both rooms inside of one month!

Thumbnail of user kayleh
1 review
2 helpful votes
June 22nd, 2016

Roommates.com seriously was awesome in helping me find a roommate. I signed up on a few other websites to find a roommate and no others quite compared. I am extremely organized and felt like roommates.com and their layout was as well. It was easy to describe what I had available for rent as well as list all of the features and details. They also have an internal email feature that makes it easy to communicate with potential future roommates without giving out any of your personal contact information. I upgraded to the 30 day membership so I could have access to view emails from potentials as well as have access to other information. I literally found and decided upon my roommate 1 day before my upgraded membership expired, which is awesome because I'm super picky and I did not even know that it was expiring the next day! I really do recommend this and only this website if you're searching for a roommate!

Thumbnail of user lilyj37
1 review
1 helpful vote
August 21st, 2018

Roommates is a great quick service if you are looking for a roommate/s. We have used it 2 times and have been successful both times. We have been fortunate to find good drama free roommates. Like everything else, you need to be careful and interview prospective roommates and renters as well thoroughly. When in doubt, don't rent it out or other way around.

Thumbnail of user pattic20
2 reviews
1 helpful vote
August 16th, 2016

In just two weeks I found my roommate match. I only use a reliable website for roommate search. I am a return customer of roommates.com, and very happy with my experience. The website is easy to use and is very effective.

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From the business

Looking for a room for rent? Roommates.com is the fastest roommate finder to help you find a roommate today. The best part, it's free to start!

Company Representative

Thumbnail of user jessicar18
Customer-Support -.
Typically responds within 13 hours

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