• Roommates.com

Roommates.com

Overview

Roommates.com has a rating of 3.44 stars from 321 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roommates.com most frequently mention customer service. Roommates.com ranks 2nd among Roommate sites.

  • Service
    47
  • Value
    47
  • Quality
    38

This company responds to reviews on average within 13 hours

Positive reviews (last 12 months): 50%
Positive
5
Neutral
0
Negative
5
17
See all photos

What reviewers want you to know

Positive highlights

  • The site was very user friendly, and the Roommates.com customer service is just absolutely incredible (A+++).
  • Your website has always been a great connection for me to find the right roommate.

Critical highlights

  • I contacted roommates.com and they refused to provide me a phone number and said have the police email them.
  • I kinda cheated and listed an Outlook email account I created just for finding a roommate.
How would you rate Roommates.com?
Top Positive Review

“Frustrated”

Nina E.
3/18/24

I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..

Top Critical Review

“Full of fake profiles”

Dustin G.
2/13/24

I spent the money on a premium membership and completely regret it. I reached out to over 20 people and got a response from one. Let's do a side by side comparison! Number of responses for a roommate: Roommates.com -1 / Craigslist-28 Actual showing for 3 rooms: Roommates.com - 0 / Craigslist - 7 Rooms rented: Roommates.com -0 / Craigslist - 3 Cost: Roommates.com - $17.98 Craigslist - $0.00 Avoid this FAKE website.

Reviews (321)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) email (58) account (26) right roommate (4) phone number (6) 3 days (4) couple days (4) 20 bucks (3) 30 days (3) message (44) 2 years (3)
Thumbnail of user dusting52
5 reviews
5 helpful votes
February 13th, 2024

I spent the money on a premium membership and completely regret it. I reached out to over 20 people and got a response from one. Let's do a side by side comparison!
Number of responses for a roommate:
Roommates.com -1 / Craigslist-28
Actual showing for 3 rooms:
Roommates.com - 0 / Craigslist - 7
Rooms rented:
Roommates.com -0 / Craigslist - 3
Cost:
Roommates.com - $17.98
Craigslist - $0.00

Avoid this FAKE website.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that you did not have a good experience on Roommates.com. We do not post fake profiles, but we are a bulletin board service so you should self screen and follow the Safety Tips posted on all profiles. We also have Report/Block buttons to notify customer service of suspicious accounts.

You can send messages to users on the site for free, and include your contact information if you would like. Once you start getting replies then you can pay for a membership to read and respond. Finding a roommate can be tough and there can be many reasons why users do not reply. Adjusting your preferences, and doing a broader search could bring up more matches.

We appreciate your feedback. If you have additional questions or would like some helpful tips on finding a roommate please contact us at support@roommates.com.

Wishing you the best on finding the perfect roommate!

Thumbnail of user pamg758
1 review
0 helpful votes
December 10th, 2023

I had several people respond to my profile with one prospective roommate that was perfect. The person asked to see the room then no more of my messages were read and I don't receive anymore messages. I know they were unread because under my message it said unread. I believe they don't want to actually put roommates together, they just want you to keep paying for the service. Beware!

Products used:
None

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

I'm sorry to hear that you're experiencing difficulties with communication on our platform. It's important to us that our users have a positive experience and find the roommate situation they're looking for. Sometimes, users may not respond for various reasons, and it might not necessarily reflect the intentions of our service.

If you're concerned about the lack of response, I would recommend continuing to reach out to other potential roommates. Our platform is designed to help users like you find a match, and it's quite common to have to contact multiple people before finding the right fit.

If you have any further concerns or need assistance with your account, please don't hesitate to reach out to our Customer Support team at support@roommates.com.

Roommates.com Support

Thumbnail of user jpal
5 reviews
20 helpful votes
November 10th, 2022
Verified purchase

Every message I received from Roommates.com was a scam. Not one was a real person with a real room to rent. Of 12 people who messaged me in the 48 hours I was on the platform, all 12 immediately went inactive. Of those 12, a total of 11 had their messages banned for violations, and the one who wasn't banned went inactive immediately. Not one person who I messaged even read my message, so those seem to be bot accounts with no rooms to rent. Do not join, do not spend money, do not use this site.

Tip for consumers:
Roommates.com is a disaster. Do not use it for any purpose.

Products used:
Services

Service
Value
Returns
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that you did not get more legitimate responses. Roommates.com is a bulletin board service and we do our best to keep the scammers off the site. If we remove an account we do remove all messages they sent out to keep our legitimate members safe. We do not have bot accounts, and we cannot guarantee users will contact you. Hopefully you will be able to find a roommate soon. If you want to give us another try please contact us at support@roommates.com and we can give you some tips on using the free portion of the site.

Roommates.com Support

Thumbnail of user sawyerh8
1 review
5 helpful votes
January 26th, 2022

Don't waste your money. Go through Facebook, Craigslist, or literally anywhere else.

This site throws fees at you every step of the way. They charge to verify your account. They charge to read profile information. They charge to view full size pictures of the roommates and the apartments. They charge to read roommates profile bio's. They charge to send and read messages between roommates. All that for a measly number of matches to begin with.

Tip for consumers:
Don't.

Products used:
Roommate Matching

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

You are able to see member profiles and send messages to other members for free. You are also able to include your contact information in the messages you send out so that only one of you would need to pay for a membership in order to communicate outside of the website.

If you would like additional information on how to get the most out of the free portion of the site please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user mikeb3374
1 review
1 helpful vote
August 27th, 2023
Verified purchase

I've been using this service for about a month now and have unfortunately spent around 30 dollars on it. I have used it in the past before the great change of 2020 and it used to be good. Now it is nothing but scammers. Seriously, the first person to contact me 5 minutes after I joined was a scammer. The next three people after that was a scam. Next, I reached out to 8 people who, half of them read my message, but none of them ever responded. I found one person who, as soon as we were supposed to meet to view the room, texted me to let me know the room had been rented. The next two people who contacted me were scammers. I had another person contact me who seemed legit but they were in the wrong area and now I am writing this review because the last person who just contacted me had the literary skills of a Nigerian prince, supposedly from "NJ" and conveniently not available to meet me in my own state. You will also constantly get notifications of these scammers who are "perfect matches", only to have their profiles up for a few hours before they are removed as they troll the website which gets annoying. You might find some one on here but I strongly recommend not paying for this broken service seeing how the website is absolutely useless unless you do pay.

Tip for consumers:
This site just made things more frustrating than they needed to be. You would have better luck using Craigslist and that should be saying volumes about Roommates.com (8/2023)

Products used:
N/A

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

Thank you for your feedback it will be taken into consideration for future site improvements.

We do our best to remove the scammers as soon as they are found or reported to us.

As a bulletin board service we can't guarantee users will respond to your messages, but you can post your contact information in the free messages you sent out to other users so that only one of you would need to pay for a membership in order to communicate outside of the website.

Roommate hunting can be difficult and frustrating but hopefully you have found a good match.

If you have additional questions about how the site works or want more tips on using the free portion of the site please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user tonyd734
2 reviews
6 helpful votes
September 21st, 2021

It's a waste of time. There are few individuals on it, that's assuming they are real profiles. You can't message anyone to find out because you need to pay for all contact with anyone. It's not free. It's not useful. Use Facebook, Craigslist for roommates. Both free both more chances of finding someone.
This is the 2nd time I tried using this site. I have never received a message. I get 10 a day or more on Facebook.

Tip for consumers:
Don't use this site.

Products used:
it's online roommate matching service that doesn't allow contact between people.

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that you didn't have any luck finding a roommate on our site.

You can send unlimited messages to other member for free and include your contact information in your sent messages so that only one of you would need to pay for a membership to contact each other outside of the site. Countless members have found roommates with this free option.

If you would like to give us another try and would like some additional helpful tips on how to get the most out of the free portion of the website please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user sherril299
1 review
0 helpful votes
August 31st, 2023

I moved in and found a camera in my room, video recorders everywhere in the house, and found out he wanted me to pay his mortgage and taxes

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

Discovering cameras in your room and video recorders throughout the house without your knowledge or consent can raise serious privacy concerns. If you feel your privacy has been violated or you are uncomfortable with the situation, consider reaching out to local law enforcement. They can guide you on the appropriate steps to take and investigate potential legal violations.

Given the uncomfortable circumstances, you may want to assess whether it's safe and suitable for you to continue living in the current residence. Your well-being is a priority. Please contact your local authorities.

Roommates.com Support

Thumbnail of user michaelb9875
1 review
4 helpful votes
February 17th, 2023

Used the service for two days, only received messages from spammer/scammers. When I immediately ceased use of the app and asked for a refund, they said that my reading of messages from one said spammer constituted use of the premium service, as it wouldn't have been possible without paying.

Indeed, being spammed on your terribly moderated service would not have been possible without spending $20.

Tip for consumers:
Don't.

Products used:
Roommate finding service

Service
Value
Returns
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

I'm sorry you didn't get more legitimate responses from users on the site. Roommates.com is a bulletin board service so we do our best to keep the scammers at bay.

We do have a report button on every profile for you to utilize to report and scammers you come across so our fraud department can get eyes on them quickly.

Please contact us at support@roommates.com Attn: C/S Manager to receive a refund.

Roommates.com Support

Thumbnail of user missabigailh
1 review
1 helpful vote
August 2nd, 2022

Don't go there. There are a bunch of scammers. They use deception to real you in. Its not worth your money. Stay away from the add below if you go to rent. Avoid the following which goes by Annie in Tacoma, WA. It's not a legitamate listing and they just collect information about you. Then they give a questionaire before a meeting and never show up to meet with you. Avoid Annie at all costs in Tacoma, WA. She will advise you to speak with Sonja Hastings. Just look up Sonja Hastings on FB. Also the address below is 3110 N. 24th Street. They claim its a 7 bedroomroom house, but when you Google it, it only shows 3-6 bedrooms.

Tip for consumers:
People finding roommates.

Products used:
room mate finder roommates.com

Service
Value
Shipping
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Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate the site didn't work out for you. We do our best to keep the scammers off the site. We do have a Report button at the bottom of every profile to assist in keeping the site safe.

If you have additional questions about how the site works please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user ninaf97
1 review
4 helpful votes
March 15th, 2022

I posted my ad on the site and received maybe 4 matches. Two didn't work out and one responded that their prescription had run out that day and they couldn't respond back. Another was a complete scam who said she lived out of the state going to school yet wanted her " lawyer" to draw up papers for me but they was unable to show it of course. Then a couple new matches appeared and there was nothing about them written and no response when I tried to reach out to them. It came across as fake matches to keep me on the site.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that the site didn't work out for you. We are not a scam and do not post fake roommates on the site.

Roommates.com is a bulletin board service, so we cannot guarantee that users will respond to you or that there will be people using the site that are looking in the same area or for the same living situation.

Hopefully you will find a roommate soon. We wish you the best in your search.

Roommates.com Support

Thumbnail of user mariek477
1 review
5 helpful votes
December 13th, 2022

Despite the negative reviews, I signed up for this site, thinking my luck would be better. Nope. Scammers paradise. I'd get a "perfect match" notification, only to find the profile gone by the time I clicked on the message. Don't bother with this site. I never thought I would say this, but Craigslist is a dream compared to this site. Their "pay to play" model is just plain dumb considering all the scammers on the site.

Roommates.com: No need to post your canned response about the site being a bulletin board in which people post for roommates, etc. We get it. Site still sucks.

Tip for consumers:
Don't bother.

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that the site didn't work out for you. We do appreciate the feedback and it will be taken into consideration for future site improvements.

Roommates.com Support

Thumbnail of user siobhanp8
1 review
10 helpful votes
January 13th, 2021

This is the second time I have tried Roommates.com. It's cheap, 10 bucks a month but it's still a waste of 10 dollars. I have found people use it as a dating site(I'm a women, if I'm looking for a date I'll go on Match)
The people I have approached that have a listing start giving me all kinds of excuses(I can't show the room for two months, I'm renting it as Airbnb right now, etc) If you don't have a room, get off the site!
I feel like people are on there for giggles just to see how much they might get...
Waste of time!

Products used:
N/A

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate you weren't able to find a roommate on the site. Roommates.com is a bulletin board service so you do have to do your homework to find the right match, but we have assisted countless members with finding a roommate.

There is a report button on each profile so you can report those that aren't on the site for the right reasons and we do our best to keep them off the site.

Hopefully you have found a roommate by now. If you would like to try the site again and want some helpful tips on using the free portion of the site please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user andyt225
1 review
1 helpful vote
June 19th, 2022
Verified purchase

I get emails, open them immediately. Click on my new match, "Jess C., or Philip C.", and the "Profile not found" message. I opened the email 2 seconds after receiving it, and the profile is already gone. This happens about 9 out of 10 "matches", or "messages" I get. Less than 10 seconds, and the profiles are gone(empty links'). It took me longer to actually delete my profile, than it did to respond to these emails. These emails behave exactly like a phishing email. They get you to click on a link, an empty link, but nonetheless. Very suspicious behavior for a website(or the best security ever). The ridiculous names used in some of these profiles are obviously written by people who lack in English comprehension. Your search area is for a certain radius, and you get matches from 30 miles outside of it. The only interaction I had, was with a lady 50 miles away, who wanted 2X as much as I was looking to pay, but not one person from my area. My sister did find a place using it but, I don't feel it is a trustworthy site. Enter at your own risk.

Tip for consumers:
Check the thousands of negative reviews.

Products used:
Nothing to use

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that you did not have a good experience on the site. We are an online bulletin board service and we do our best to keep the scammers at bay.

Results will vary depending on user preferences and location being searched.

If you would like to give us another try we would be happy to provide some helpful tips to utilize the free portion of the site to the fullest.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user libbya28
1 review
1 helpful vote
May 17th, 2022

Total waste of money. There are not enough people on there to really find anyone. You have to pay to communicate, which is fine, but there has to be people to communicate with. I contacted them after less than two weeks and was told no refunds. Apparently this is a common experience. Found my roommate from craigslist, lol.

Tip for consumers:
don't

Products used:
none

Service
Value
Returns
Quality
Thumbnail of user sughondeesn
1 review
3 helpful votes
March 30th, 2022

Absolute waste of time, literally any other site would be better. Payed $20 only to find out nobody reads your messages and 99% are scammers.

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Thumbnail of user chloeb264
1 review
3 helpful votes
November 21st, 2022

Chloe Cruickshank and Emily Fleur Butler are completely untrustworthy. I was their roommate/landlord for three years, was understanding when they were frequently late on rent and didn't pay bills for months, and when they first moved in allowed them to pay less than a month for their deposit. At the end of their tenancy they stopped paying rent and bills entirely a month before they were scheduled to move out. They said their deposit would cover the rent. I was understanding again, because I trusted them, and they promised they would pay the outstanding bills.

Then, they stayed longer than their scheduled move out date, thereby owing the remaining rent missing from their deposit as well as an extra week's rent. Again, they promised repeatedly to pay the difference before they moved out.

Lo and behold, move out date arrives and they leave while I'm out, without paying me. They have been ghosting me ever since, in spite of texts, emails and calls begging them to pay me the nearly £1000 they owe me.

Not to mention, they left their room completely disgusting, the walls were covered with mold, the floor was littered with dirt, dust, trash, dirty socks and press-on nails. I honestly don't know how they were comfortable living like that, it was truly gross.

I'm a student without a lot of money myself, and have been left high and dry by two women whom I trusted. Don't make my mistake! They will lie if they want to get out of paying, and they are just plain gross.

Please, avoid Emily Fleur Butler and Chloe Cruickshank.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello, It's unfortunate that you had a bad experience with your tenants, but your review has nothing to do with our website Roommates.com. Please remove your review. Thank you, Roommates.com Support

Thumbnail of user alysas3
1 review
16 helpful votes
May 22nd, 2020

I've been wondering why people never message me back and end up in-active on the site. And then when someone sends ME a message, I finally find out why.

Why is it necessary to pay a fee in order to read people's messages? How is anyone supposed to find a roommate if you have to pay to see each other's messages? Please consider fixing your website.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

We are sorry you aren't happy with how the site/app works. You are welcome to include your contact information in the messages you send to other members for free so that only one of you will need to pay for a membership to contact each other outside of the website.

Countless members have found roommates while using the free portion of the site.

If you have additional questions on how to get the most out of using the site please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user steveng976
1 review
6 helpful votes
March 1st, 2021

The % of people who use this site to find housing is tough to gauge. I have an active listing for a room to rent, but less than %30 even bother to write a story. Of those that do, the story is so lame like "i have my own transportation", it makes me want to cry and orlaugh and write poetry. Make it a pay to use platform for everybody and your ratings will take off. As for allegations of false listings, clearly there are some, but my feeling is that the source of these is outside predators. My experience has been so poorthough that i do not plan to renew my subscription.

Service
Value
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,
Roommates.com is a bulletin board service so you will find all types of people on the site. It is up to each individual on whether or not they want to respond to your listing. Some listings get more of a response depending on where they are located and who is looking for a room in that area. Many people have found roommates using the free portion of the site by including their contact information in the free messages they are able to send out to other members.

If you would like additional information and tips on how to get the most out of the free portion of the site please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user wrythen
1 review
1 helpful vote
July 24th, 2023

This was a good site a few years back so I tried it again. Went through the motions of paying for a month since that is how I found my last roommate. Within 5 min. Of signing up I got a scammer "couldn't meet me, wanted to send a contract in email, totally bogus address etc. etc" Everything the negative comments say in here are absolutely true. It gives me recommendations Miles outside of my radius, Most guys who want a room want a single female "18-45" with a room, Most guys who have a room for rent want a single female "18-45" to move in, Most females who have a room for rent want a single female to move in (at least this is understandable). So, yeah, if your a single female "18-45" I guess this is the site for you. I've messaged dozens of people and have had ONE respond, "Thank you HIllary" even though it didn't work out. I have my matches wide open, and there is ONE guy, good ol' Jim, who doesn't care who moves in but as of now hasn't responded to my message. You would have better luck on Craigs list, don't waste you money... Unless of course, your a single female "18-45"

Service
Value
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate you didn't have any luck finding a roommate this time around.

As a bulletin board service we cannot guarantee there will be users in the area you are looking in or that they will contact you. Matches will always vary depending on your preferences and users come go.

You can always put your contact information in the free messages you sent to other users so only one of you would need to pay for a membership in order to communicate outside of the website.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user avam122
1 review
2 helpful votes
June 8th, 2022
Verified purchase

Never ever use service of roommates.com webpage!
I would never recommend any person to sign up for roommates.com
The webpage is only for scammers, they refuse to meet up and show the place, they try to send video of the place via email. And ask for deposit to save the place for you without even showing it.

Tip for consumers:
Never ever use it. It’s full of scammers who ask for deposit without showing the place.

Products used:
Online service to find place to live

Service
Value
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Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

We are also sick of internet scammers and we do our best to keep them off our site and out of your hair.

Our staff is engaged in ongoing searches and account reviews to catch these threats. We also have a number of other fraud prevention tools and techniques that we are keeping a secret so scammers can't learn and try to circumvent them.

We also provide a handy FAQ doc called "Safety Tips" that we highly recommend all users read and familiarize themselves with to help ensure safety when connecting with people online.

Unfortunately, sometimes scammers and weirdos do get through which is why we have created a "Reporting" and "Blocking" feature available on all profiles that you can quickly use to flag any account you feel is suspicious. This will ensure that we get eyes on it right away and start to track down what's going on.

We appreciate you using Roommates.com and we hope you find a safe and awesome roommate quickly!

If you have any further questions, please feel free to contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user laurac2215
1 review
2 helpful votes
January 29th, 2022
Verified purchase

Posted a room for rent. Got a message from a potential tenant within 5 minutes. Couldn't read the message within signing up for VIP access. Once I signed up for " 3 day trial", I was granted access to read the message. " Potential tenant" said they were interested in more pictures... but since they were not a paid member, they would not be able to read my reply, so I should reply to their Gmail address. They also provided a phone number for texting. I responded to their Gmail address and they replied back saying they were currently out of town but would like more pictures so they would be able to see if they like the place and could then send a cashier's check, blah blah blah. I get the exact same scam all the time on craigslist, but thought a paid subscription site would mean some scammer filters. Seriously? Glad I didn't buy a month or a year. Boo.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate you came in contact with a scammer on the site. As a bulletin board service we do all we can to keep them off the site.

Please contact customer service at support@roommate.com to request a refund of your membership payment and they will be happy to assist you.

Good luck on your roommate search!

Roommates.com Support

Thumbnail of user irmac77
1 review
0 helpful votes
February 2nd, 2022

I signed up for this service but I have been unable to connect with one single potential roommate in over 2 months. I am not sure if people can not see my post or my emails unless they pay

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that you have not been able to find a roommate yet. Looking for a roommate can be frustrating when you don't get the responses you would like. Your profile is visible on the site and sending messages with your contact information to other members is free. All member do have to pay for a membership to read incoming messages, but if your contact information is included in the message then only one of you would need to purchase a membership in order to communicate outside of the website. Responses depend on who is looking in your area and what price range they are looking in so we can't guarantee people will respond. Hopefully you will find a roommate soon.

Good luck in your search!

Roommates.com Support

Thumbnail of user seans747
1 review
9 helpful votes
July 20th, 2021

This site is pretty nicely laid out. And seems to be effective at finding roommates. BUT this site is a professional scam. I made a listing looking for a roommate at our house. I received multiple messages and with curiosity I paid for a 3 day membership to read and reply. So it seems that the responders now need to pay to read my messages if they don't put their contact info. That a scummy tactic. If one side paid, why don't allow other end to read and reply no matter what.

BE WARNED! This site was built to function as as professional SCAM.

I'm sure they will post some copy and paste response on here…

Service
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Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

Roommates.com is not a scam. We have assisted countless members in finding a roommate with the free portion of the site. All members are welcome to post their contact information in the free messages they send to other members so that only one party would need to pay in order for you to connect outside of the website.

It's unfortunate that you didn't have luck in finding a roommate on the site. If you would like to try the site again and get some helpful tips on using the site please contact customer support, or if you would like a refund you can also request that at support@roommates.com.

We wish you good luck in your roommate search.

Roommates.com Support

Thumbnail of user petes205
1 review
10 helpful votes
March 5th, 2021
Verified purchase

A few days after signing up for a free account I received a 'perfect' match to my criteria. I then paid for a three day subscription (fortunately only 3 day) and after messaging the 'perfect' match, that profile disappeared.

I believe roommates created a fake profile so I'd pay to message the person.

Service
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Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

Roommates.com does not create fake profiles, but we do remove scammers that are found on the site. When the scammer is removed we also delete the messages they sent out to protect our members.

You are always welcome to use the free portion of the site to find a roommate by adding your contact information in the free messages you get to send to other members, that way only one of you would need to pay for a membership to communicate outside of the website.

If you have additional questions about how the site works, or if you would like a refund for your charge due to the removal of a scam account please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user erinf272
1 review
1 helpful vote
June 17th, 2022

The people on this site don't have pictures of themselves, refuse to meet up, and are eager to take your money. I have never used a roommate service where people wanted you to pay and sign a lease without even a phone call. There are without a doubt scammers on this website. I never, ever, ever had this experience using roomies.com.

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

Roommates.com is an online bulletin board service and we do our best to keep the scammers at bay. Unfortunately, sometimes scammers and weirdos do get through which is why we have created a "Reporting" and "Blocking" feature available on all profiles that you can quickly use to flag any account you feel is suspicious. This will ensure that we get eyes on it right away and start to track down what's going on. We also provide a handy FAQ doc called 'Safety Tips' that we highly recommend all users read and familiarize themselves with to help ensure safety when connecting with people online. You can find the Safety Tips here https://help.roommates.com/article/78-safety-tips

If you have additional questions on how the site works please contact us at support@roommates.com.

Roommates.com Support

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Customer-Support -.
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