ROMWE has a rating of 2.66 stars from 2,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ROMWE most frequently mention customer service, poor quality, and business days problems. ROMWE ranks 5th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
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Ordered earrings two times from Romwe - both times they were delivered about three weeks later. They were decent quality - better then Icings or some at Walmart, but not 24k gold obviously. Really nicely made for the price. Also wore them for a bit and didn't turn my ears different colors (like some cheap ones can). Also it looks easy to replace the hooks/posts if you do have super sensitive ears and need specific materials.
Do NOT buy from Romwe! If I could give them negative stars, I would. I spent almost $200 worth of clothing, and none of them arrived even though my order status says delivered. I contacted customer service, but they didn't respond. I thought it would be okay to order from them because of all the social media posts I've seen with people supposedly wearing Romwe clothing, but I was sorely mistaken. This feels entirely like a scam, and I suggest you spend your money elsewhere instead of risk losing your time and money for nothing in return. Totally not worth it!
Update: So Romwe did answer answer my inquires through customer service and they also reached me through my email. They refund me what I pay for customs and Im so happy now The products were great, they all fit me perfectly and they arrived so fast. Dont hesitate to buy and if you have a problem they will find a solution for you!
I placed my first order and chose standard shipping to Nicaragua, that was the only option Romwe offered me. Now Im being charged customs fees even though the website mentions you will only be charged customs if you choose express shipping. My order was sent through express shipping I guess, because it was DHL. But I didnt ask for that. I wanted the standard shipping I chose because I know customs is really expensive here in my country. Now DHL is telling me I have to pay over $50 and my order was just $90. Im so mad and sad at the same time.
I already tried reaching them through customer service, but I didnt get a response.
Tip for consumers:
Read the size chart for each product! Measurements vary.
Ordered earrings two times from Romwe - both times they were delivered about three weeks later.
They were decent quality - better then Icings or some at Walmart, but not 24k gold obviously. Really nicely made for the price.
Also wore them for a bit and didn't turn my ears different colors (like some cheap ones can).
Also it looks easy to replace the hooks/posts if you do have super sensitive ears and need specific materials.
First, I would like to say that I received my items 3 days after placing an order! I have shopped from many online stores before but I swear, ROMWE has exceeded my expectations. THE BEST!
This was my first time shopping on ROMWE and I am very, very pleased and surprised by their professionalism, organization and fast delivery. Great quality too.
I will shop again very soon <3
Thank you!
Tip for consumers:
Choose wisely what you want to buy so you don't end up regretting it.
Products used:
Everything!!!
I absolutly love this web page. Romwe always send you what you see on pictures. Clothes are good materail, well packaged and quickly. Also the customer service is very nice and always gives you answer back. I tottaly recommend this page.
Tip for consumers:
In the sales area you have a lot of clothes that are available for all seasons.
It's extremely easy to order a trendy item for much less. Good quality but the sizes are different for the Europeans. Sometimes you need to size up 1 or 2 times(it depends on the item). Otherwise I will keep buying stuff from the website.
Had a great experience ordering from this site. Clothes were good quality and arrived pretty quickly. They look just like on the picture, I am very satisfied, will order again in future.
Lo mejor de Romwe es su calidad/Precio! Siempre tienen prendas más especiales que las de las tiendas físicas y por un precio más económico, por eso me encanta, tiene muchísima variedad. La mayoría de las veces el pedido llega en una semana, he llegado a recibirlos en cinco días! Y cuando no, tarda dos semanas como el resto de tiendas online. Recomiendo la tienda sinceramente!
Customer service could not have helped me out more. Although I was the one who misunderstood how the discount worked, she calmly explained to me "twice" how the discount will benefit me at checkout. Not only was she so sweet, but she also sent me yet another discount code to use on my next purchase. I highly appreciate her help and recommend this site to anyone for shopping online. It is affordable and suits many people's style, including mine. I look forward to shopping there again.
Buying things online usually makes me a little nervous because you only have a few pictures to rely on and you can't try anything on but I'm very impressed with Romwe. I ordered a white floral print dress in a small and it fit perfectly. When the dress came in It looked new, clean, and exactly as pictured. The material was great quality especially considering the fact that I only paid $16! I would definitely recommend this and will buy from them again.
I have ordered several items from Romwe and have been pleased with my purchases. The prices are affordable compared to other sites and the quality of the stuff are ok (some better than others). I ordered a maxi dress last time along with other items to wear during the summer. The maxi dress was my absolute favourite (see pic). I bought a small and had to get the length adjusted because it was too long but everything else was perfect. I purchased a blk choker and a pack of earrings and those came just as pictured.
I've been ordering with Romwe for years and truly, I really enjoy the service. The clothes is affordable and great quality for the price. Its the only site I purchase my work clothing from. A few years ago, shipping would take a couple of day, now its overnight. Romwe is nothing short of efficient with great quality.
A lot of great product, fast delivery, good quality, can't wait to do an other order! It's a very good website you can go without any problems.
First, I wasn't hired to write this review lol. I've heard many reviews from people complaining about long delivery time, poor quality, and the clothes not being true to size, but honestly the site became my new favourite e-retailer to shop from. Maybe I got lucky, but I'm definitely shopping there again. First, everything is true to size. Looks the same as what is displayed on the site, and was even better quality material than I expected. For t-shirts, the print isn't that bad and the material is usually cotton, so it's super comfortable. Some shirts are more polyester based, but personally I don't mind those as well. In fact they feel like a cotton-poly blend. And the sizing is true to size, but I recommend going one size up in case they shrink. For shipping, I got both my shipments on time as promised. The first time I ordered regular delivery, and later I ordered a bunch of shirts and shorts with express, and they both came on the same day a week later! And I'm from Canada, so that really impressed me. But as a Canadian, I usually have to pay customs, which was almost 30 CAD, but, ROMWE also gives you many deals and coupons if you haven't noticed so I actually initially had a $30 discount. I didn't lose any money at all! Out of everything I bought, only one pair of shorts was a bit smaller than the others so I may give it away. Other than that, I'm so happy that I found a store where I can order good quality and stylish clothes for super cheap! If you feel it's still risky, I still definitely recommend going for it.
These products have a magical quality that makes me feel beautiful inside and out. The life perceives a sort of silliness perfect for my world. I love this website! Super duper cuteness...
Tip for consumers:
The products are true to size for the size description of the product not necessarily mall sizes. You can measure yourself and know what sizes fit!
Products used:
Bell bottoms, sunglasses, necklace! Super cute stuff!
Honestly, I was super nervous to purchase anything because there are such mixed reviews. But finally I just did it and I ordered a few bathing suits. Every one fit true to size and for the price, the quality was great. Everything came within a week! I will definitely order again
I made the last order 2 month ago and, like always, i'm very satisfied of this site! The clothes are amazing, they fits really well! I will continue to shop on this site
I've been receiving clothes from Romwe for several months now (as part of their blogger program) but I wouldn't work with them unless the clothes stood up to the expectations. I've never been disappointed! You have to carefully measure to make sure the items are going to fit, but I always do and it's never a problem! The pieces are good quality and have held up great!
I discovered ROMWE a little more than two years ago and have made quite a few purchases from them since. They have a lot of cute, unique items that come pretty cheap, from clothes to bags to jewelry. Of course with such prices, occasionally a shirt or a dress is a little lower quality than I expected, but from an average of multiple dozen items I've received, I can tell you it's generally great and worth a try!
I order stuff every month and every single piece of clothing was amazing! Size charts work well, even though I have bigger hips there are always bottoms which fit perfectly. The style they offer is very unique, and since we don't have this kind of store in my country, I really enjoy shopping there. Pics are realistic, prices are low and shipping is kinda fast (I live in central Europe).
J'aime vraiment beaucoup Romwe, je commande et reçois des produits tous les mois.
Les produits sont vraiment Top et bien taillée, je n'ai jamais eu de soucis de livraison c'est livré entre 1 semaine a 2 semaines. Aucun frais de douane ou autres.
Très bon rapport qualité prix & très bon service client.
I'm happy to say that RomWe called me And gave me a refund on my order. I didn't have to send back my order at all (which is good because i gave it to my very tiny sister)
It was very awesome of this company top go out of their way to rectify the situation.
So i give their customer service 5stars. Thank you
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Terrible.
It arrived on time about 7days after order.
But... the dress doesn't even cover my butt. I'm a small - medium canadian. I ordered a medium and yah. So short as and see through.
I also ordered shorts. And they were like a small child size. And see through. Like completely see through. Nothing to the imagination.
I would like to thank ROMWE for exceptional service. I ordered swimsuits in april for South Africa's summer season and due to local postal strikes I never received the items. Monday I sent ROMWE an email, asking for a refund and without any trouble I received a friendly and apologetic letter wherein they approved my request (although the mistake was not even theirs). Today I received the payment. Thank you so much, I will definitely order again (after all the strikes). :)
My teenage girls and I love ordering from Romwe! I like they have stylish clothes with an affordable price. We have not had any issues at all! Our orders are delivered very timely and the quality is good! I have even ordered some workout clothes for myself! They have great sales, and we look at the size chart before we order and it is very helpful. I highly recommend!
Tip for consumers:
Look at the size charts and the reviews for the item before ordering. We have loved our items!
Products used:
We have purchased many clothing items and some jewelry
I never leave reviews, but this site deserves one! I got so many great pieces for an evern better price! I placed my order January 16th, received my items January 22nd. I paid the extra for faster shipping, my total was $60 for a shirt, a dress, slippers, and two gorgeous necklaces... and that included the shipping! Everything I ordered is good quality and most importantly fits! Check the measurements when you order, that's my only advice. Awesome site, I'll continue ordering here for sure!
Placed my order 19/4/18 and recieved it 26/4/18, really impressed! I had a couple of issues with damaged and too small items, which is disappointing but not totally unexpected, so i contacted their customer service people and got a response within 12 hours suggesting that i not return the items, due to the very long turnaround and waiting times, and high shipping costs, but that, if i wanted to, they will refund me $18AUD which is almost 80% of the $23AUD i paid for the two items i wanted to return. I was very impressed at this suggestion, as it would have cost me more than $5AUD to send it back to them.
Overall, very impressed and will definitely order again.
One tip is to make sure you read the sizing guide, as it is so easy to get the wrong size and they do not exchange, only refund.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.