ROMWE

I bought 3 swimsuits from ROMWE, order: GRWMXR*******S5. I made sure to get a large for all 3 bathing suits. I looked at the size charts for each as well. I received them today, and they tops were all too small. I left on the sanitary stickers and repackaged them. But, unfortunately, the site says I cannot return the swimsuits. But I am very unhappy paying for products I'm not satisfied with.

I am writing this review before I have received my package, which i
Would not normally do) but it has been close to 2 WEEKS since I placed my order and the website/app clearly says it will take 7-9 days AND that they are still shipping regularly despite the CoVid circumstances. There is no reason it should take this long, and I will not be ordering from them again.

I just made an order on rowne and i made a mistake on my shipping. I spent more than $100 h I did express shipping and tried to change the mistake the same day but the order is being bult already. It has not been processed or moved from the starting warehouse. Its only been a couple hours since i placed my order. It app wont let me change my state so i cant complete my adress change in complete format. I emailed them hopefully the fix this and my package arrives to me and not the wrong place. I will either lower this score or raise this score in a week.

I ordered $100 worth of clothing and I guess that was my first mistake. I ordered on May 25th and did not receive my package until June 14th. I am a patient customer so that only mediocrely irritated me but when my package came without all of it's contents, that was the last straw. There is contact e-mail or phone number and they are extremely hard to get in touch with. I am disappointed.

The products are average quality. Customer's service is very slow. Still haven't received a reply on my ticket after 24hrs!

One of my packages was sent to the wrong address and sent back. I would like to have them send me back my package to my new address.

I purchase 2 bags but never received a confirmation order. I emailed them about my order but never received a reply back. I am afraid I have been scammed. Email me back please @*******@gmail.com

Received my package on May 13th and initiated a return the same day. The website said I would be emailed the return label. I never received it. I tried to get in contact with customer service yesterday but there is no number. The chat takes forever for you to actually get to a " live person " because they have BS automated responses at first. Once I got ahold of this "live" person be stated he would look into the order and the return. The person never came back to the chat. Terrible customer service. Will never order from them again.

I ordered items 11/29 they still have not arrived. They use some low cost shipping company. The tracking is awful my package has been "awaiting arrival at usps" for a week. Dont order from them. There customer service is not helpful badly written reponses from obvious non English speakers. Then they had the nerve to ask for a 5 star rating lol. Finally received items. Shirt ripped first time I wore it. The chain on the boots busted as I was putting them on. Poor quality.

Romwe offers super cute clothes at super great prices, but no more than that. Shipping is on the slow side. Sizes run REALLY small and REALLY inconsistent. I'm in the USA; I wear a ladies M/L ALWAYS. I ordered up a size (XL) whenever it was available (rarely is) and I am still sending it all back. To make things even worse, you have to pay for the return. I'm extremely disappointed and I will not shop this site again.

Firstly the clothes are very cheap, should've seen this as a warning. Things are always too good to be true. They did arrive in good time however. The main issue was the quality of the fabric. Really cheap and nasty plastic-y feeling, like some kind of packaging material. Secondly the sizes were tiny. Much smaller than UK sizes. I have put a ticket in for a return, i'm also expecting the same 'copy and paste' response to this review.

I ordered bathing suits from romwe over 2 weeks before I was going away, thinking that would be plenty of time. Little did I know that it would be a week before my bathing suits even shipped. They were processing for 7 days, and I still havent received them and wont in time for my vacation. Very annoying, never ordering from here again.

I ordered a variety of products, totaling around $60. Some of the stuff is nice, I was mostly happy with the shirts and pants I received. The pillowcases I got had faded graphics (not nearly as bold as in the picture). The earrings look a lot tackier than expected. Worst of all, the "bracelet" I ordered is way too big and fits around my neck like a collar? It also appears damaged. I feel like an idiot for wasting so much money on Romwe.

I have been using romwe for a few years now and have never had any unreasonable issues with the site or delivery untill this past month. I ordered a package on June 8th and haven't had a single update on the package since June 17th. When I try to track the package using the provided number it doesn't work. I have tried to Email them multiple times and have not gotten a response. Their " live customer support " robot is completely useless when you have an actual issue. This is frustrating because it is several weeks late and multiple packages I order after this one have been delivered.

My parcel has not moved since May 2 and the status update says "United States arrived at Local Courier Facility". I checked FedEx and they have not received my package from the shipper. One other item was split into a different parcel and came, but the other 7 have been stuck in transit for weeks. What is going on? I just want my package!

I have been a Romwe costumer for years. However this time I am very unhappy with my package. I ordered a shirt for a friend and it was horrible! Not what i expected at all! The shirt was poorly hemmed and looks like they just stuck some fabric together. Also I was throwing away the packaging when I saw two ants crawling on it! Very gross..

My daughter ordered 5 bathing suits. Two fit, but three did not, even though they were ALL THE SAME SIZE! We looked to see how we could exchange or return and they don't accept returns of swimwear or do exchanges! When I e-mailed customer service they told me I should give them as gifts to smaller people. My daughter is 13 and isn't that large! When you don't have proper sizing and then won't refund, in America, we call it fraud. I plan to contact my state's Attorney General consumer fraud division and see if we can shut this website down before they steal more money from other people!

Update: After posting this, they did refund 1/2 the cost of the 3 swim suits that did not fit. I still think it's wrong to include S, M & L classifications when every item has it's own individual measurements. It's the strangest thing I've ever seen and I've been shopping for about 40 years!

Hello, I order something on Sep. 11 from the romwe website, I then got an email saying that my address was wrong and my order will be returned to the sender and I change my address to a new one but I haven't gotten a package or I haven't gotten my money back. I was wondering how I can get my package or a refund?

Why on earth is DHL asking me to pay more money for my package AFTER ALREADY PAYING YOU FOR DELIVERY ALREADY?! I never agreed to this and had I known this would happen I wouldn't have bought things from your website at all! I want I refund for the payment I'll make to DHL for my package, this is highly unprofessional

Ordered a package on august 2,2020 and it still hasn't been delivered. It's october 22,2020. Where is my package romwe? I've sent about 3 emails regarding this specific package and I got no response

I placed my order on 12th of June and and when i check my track order on 18th it says "Sorting Center Manifest Uplift Confirm". It is 30th of June as i write this and it has still hasn't updated anything whatsoever. I am highly disappointing as I was eagerly waiting for my clothes to come. I tried to do the online customer service but it does not help at all. Maybe it is because the pandemic but they should atleast send a mail of some sort as part of good customer service. EXTREMELY DISAPPOINTING

I bought a $100 Visa gift card because I wanted to buy some clothes on Romwe, so I used the card to buy around 100 dollars worth of clothes, I cancelled the order because I didn't want the clothes anymore. I later found out that I got refunded for it, but it says I bought multiple orders when I didn't want to. I had to cancel all of the orders. All of the money was under that one Visa gift card, so it took all of my hard earned money. I extremely upset because I never got a refunded for the other orders. Lots of good quality clothes and cheap prices, but I really want my money back!: C

Ordered 5 t-shirts and a choker, costed me around 43$. The shipping took around 2 weeks, which was less than I expected. One shirt was called "khaki" but was actually an ugly bright orange. All of the shirts exept one look kind of different from the pictures they show on the website. I knew everything would be bad quality but I thought they would at least look like the photos. I'm probably not going to be shopping here again...