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Romantic Gowns has a rating of 2.56 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. Romantic Gowns ranks 275th among Wedding Dresses sites.
Just realised u never did write a review once I had received my dress. It was stunning a d everyone was amazed by the price and the quality. I absolutely loved my dress and since had it prof cleaned and packed. It's now sat in my loft as I have a little girl who can c if they want it when they're older. I've had numerous ppl asking me to sell it on and been offered the same price I paid not knowing how much I paid. Hehehe
I found a dress I loved on this site before my wedding in 2011. Delivery was very quick (within a week!) and the dress was packaged very carefully. The quality was excellent. Unfortunately, it didn't quite fit my body type. I contacted the site and they said as long as I returned it within 3 days I was entitled to a full refund. They gave me a number to write directly on the box and I sent it through the post office with their fastest rush service. I waited a couple weeks but hadn't gotten the refund, so I contacted them again. They said that their account manager was very busy, but that my refund would be on the way soon. I told them I was worried that maybe the dress hadn't gotten back to them in time and they told me no, it got there just fine. A few more weeks went by, when I contacted them again there was no answer. I disputed the charge through my bank, who then contacted me saying they spoke to the company who claimed they never received the dress back. Since I hadn't kept a log of dates I called/who I talked to/the number on the return package, I was basically SOL. I never got my money back. Now I wished I just kept the dress and donated it :(
I found a dress I loved on this site before my wedding in 2011. Delivery was very quick (within a week!) and the dress was packaged very carefully. The quality was excellent. Unfortunately, it didn't quite fit my body type. I contacted the site and they said as long as I returned it within 3 days I was entitled to a full refund. They gave me a number to write directly on the box and I sent it through the post office with their fastest rush service. I waited a couple weeks but hadn't gotten the refund, so I contacted them again. They said that their account manager was very busy, but that my refund would be on the way soon. I told them I was worried that maybe the dress hadn't gotten back to them in time and they told me no, it got there just fine. A few more weeks went by, when I contacted them again there was no answer. I disputed the charge through my bank, who then contacted me saying they spoke to the company who claimed they never received the dress back. Since I hadn't kept a log of dates I called/who I talked to/the number on the return package, I was basically SOL. I never got my money back. Now I wished I just kept the dress and donated it :(
Tip for consumers:
Perhaps they are more open to exchanges than refunds. Make sure the item you want is truly what you like, if in between sizes, go a size up and have it altered accordingly.
I just ordered my wedding dress from them 3 weeks ago (02/11/2010), and i should have gotten it by today, talked to a rep yesterday 25/11/2010 (holiday Thanksgiving) and they had contract issues with USPS, tonight (10pm 26/11/2010) i was told that it will go out on Friday 26/11/2010)5pm EST (express) and should get here (Australia) by mid next week, i will re-review once i receive it in the mail...
I bought my wedding dress there, which is lovely, but I am not happy with one aspect of their service: refund! When I was looking at their site, I asked the sales rep, Kim, about alterations to the dress. Kim said they didn't offer alterations, so I said I would only THINK about buying the dress because I really needed alteration. However, when I continued to surf the site, I saw that they have a page saying they offer alterations, so I went back and asked Kim about the alteration page. Kim quickly said she was mistaken before and that they did offer alterations. With this happy news, I bought the hem alteration in addition to the dress. However, the day after I made my purchase, Kim e-mailed me to say the seamstress was leaving the company, so they do not offer alterations after all. She offered me a refund or a veil. I told her I already have the veil, so I asked for a refund, which she said would come in 14-16 days. After 16 days, I e-mailed, and Kim said it would take till the end of the month (i. E. 30 days) for the refund to go through because they had a new accounting system. At the end of the month, I did not get my refund. I e-mailed and e-mailed, but the company no longer responds to me. It is my belief that the company (or the company rep) purposely misled me into purchasing a service they do not offer (because that was what made me to decide to buy the dress) and then made me wait over 30 days for a refund that was never going to come (so that disputes through Paypal becomes extremely difficult). The rep was all nice and reassuring before the 30 days, but, right after that, the company completely ignores me. The company still has the alteration page up (Why would they if they no longer offer the service?), and they have not responded to my complaints through Paypal or the Better Business Bureau. If you go to the BBB website, you will see that the company has a rating of F:
http://www.bbb.org/dayton/business-reviews/bridal-shops/international-bridal-in-centerville-oh-*******
So far, there are 46 complaints, 8 having to do with delivery and 38 having to do with their product/service. I think that company has no business ethics. You can make purchases easily, but heaven help you if there is an issue with what you've purchased.
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Since 1983, Two Times A Lady has been presenting the latest in wedding and prom fashions to our many customers in Florida. Whether you know exactly what you're looking for, or you're not sure where to begin, Two Times A Lady can help you get there...
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