• Roaman’s

Roaman’s

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Overview

Roaman’s has a rating of 1.22 stars from 167 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roaman’s most frequently mention customer service, credit card, and free shipping problems. Roaman’s ranks 2347th among Women's Clothing sites.

  • Service
    59
  • Value
    52
  • Shipping
    55
  • Returns
    51
  • Quality
    48
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I told them I was extremely disappointed in their poor customer service and refusal to honor their advertised sale.
How would you rate Roaman’s?
Top Positive Review

“Stepped up your A game!”

Shirleen S.
3/11/21

I love the new dresses. They are stylish and very flattering. I am a full figured lady with defined curves. These dresses are what I look for. Bravo!

Top Critical Review

“Biggest ripoff”

Janice B.
2/21/24

I have been shopping with ROMANS FOR years. I loved their clothes. Now they have cheap fabric's, the sizes are off and they charge you 10.99 to return your refund to original method of payment. I'm so upset they sent me the wrong color leggings and I always order a 1x in tops and they fit perfect. I just ordered a top in 1x and it is huge humongous and this top is made in Pakistan and The fabric is itchy. It fades quickly they used to have things made in marantis which was so nice the material. Not anymore. Their prices have gone way way up it is ridiculous. I'm going to turn them into the Better Business Bureau for charging 11 dollars to put your return back on your original method of payment. I will never order another thing from them again. They are ripping people off shame on you, Romans😡🤬😡

Reviews (167)

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Reviews that mention popular keywords

customer service (60)
Thumbnail of user shirleens2
1 review
1 helpful vote
March 11th, 2021

I love the new dresses. They are stylish and very flattering. I am a full figured lady with defined curves. These dresses are what I look for.
Bravo!

Thumbnail of user karinw3
6 reviews
27 helpful votes
June 20th, 2016

This is a great place to shop! The clothing is good quality and pricing is affordable. Also good selection of well made plus size tunics and dresses. The shipping and handling fees little pricey though! Overall good customer service and support!

Thumbnail of user melissam99
2 reviews
13 helpful votes
December 8th, 2015

I ordered my mom and coat with a matching hat from thier catalog that my mom said she HAD to have because it was so pretty. So I purchased this for her for Christmas. The total came to $64 dollars, but I used coupon codes I found on line and got express shipping and discount. Paid 47 in all for these items which were great! My order was shipped and delivered to me in 3 days! Estimated delivery date was Dec 10, and I got it Dec 8th. Items were in great condition, looked exactly like in the catalog. My mom is going to be happy. Will purchase from them again!

Thumbnail of user chrisv50
18 reviews
23 helpful votes
March 9th, 2017

I had gained weight, and ordered some bra's, and a beautiful blouse. Everything came as promised, quick, and the quality was 2nd to none. Yes, they are a little pricey, but have a nice return policy, it was packaged well, and my experience was good.

Thumbnail of user nickyj2
1 review
10 helpful votes
December 20th, 2017

I have ordered from Romans going on about 2 years now love the clothing, just recently I was approved for a credit card great just in time for holiday so I'm waiting for card to come in mail never got it when I called I was told oh card was sent it was returned I asked what address they sent it to an address I lived at more than 3 years ago don't even know how they would have gotten address ok so I spoke with their rotten customer service thought we had issue resolved got card in mail@ the correct address I ordered a couple items as Christmas gifts guess what the package was sent to old address and I will not have my items in time for Christmas I have spoken to 2 sups all they cam say to me is if you have another card we can re order items for you where am I getting another 170.00 from a week before Christmas finally got a number to executive communications it's nothing but a voice mail promising a call back within 24 hours it's now going on 36+ hours still no call back and still no item's or account refunded this is the worst experience I've had with customer service and the whole time I talked to 1st sup she kept trying to blame for their incompetency

Service
Value
Shipping
Quality
Thumbnail of user sherralt
2 reviews
2 helpful votes
June 19th, 2017

My order arrived today. I tried my stuff on and it was perfect. I don't pretend what size I am, I am going to jump on and order more stuff. Perfect.

Thumbnail of user nancys515
2 reviews
2 helpful votes
September 20th, 2018

First time buyer... didn't know what to expect... ordered 2 weeks ago. GOT ALL MY CLOTHING TODAY. PERFECT FIT. Super fast delivery. Will shop here again! Very pleased.

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