• Roku

Roku

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Overview

Roku has a rating of 1.92 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roku most frequently mention customer service, and phone number problems. Roku ranks 437th among Music Other sites.

  • Service
    49
  • Value
    45
  • Shipping
    21
  • Returns
    25
  • Quality
    49
Positive reviews (last 12 months): 0%
Positive
0
Neutral
4
Negative
46
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This company has the very worst tech support and customer service I have experienced in as long as I can remember.
How would you rate Roku?
Top Positive Review

“Great way to Watch Entertainment”

Lawhana K.
7/20/22

I love the Roku stick which just plugs into my flatcreen. It has it own channel and let's you add a good amt.of other apps. It will store your choices and is fast and efficient. Thank you Roku!

Top Critical Review

“They changed their terms 3/2 and you can't opt out”

S g.
3/3/24

They changed their terms this morning, and there is NO way to disagree. They are holding our TVs and apps hostage if we don't agree: If you're a customer and now want to sue, you're outta luck! All disputes will now be settled via arbitrations, and THEY pick the arbiter. So Roku, what have you done with our info, that I can't opt out of agreeing to these new and horrid terms for MY device that I've had for years? And do you really think this is binding? No, this is illegal in other countries so I doubt it holds up here. Your customers are about to give you a wake up call!

Reviews (162)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5)
Thumbnail of user groovyg1
7 reviews
22 helpful votes
February 9th, 2022

The Roku TV is my best purchase of 2021. It's an all-in-one solution for your streaming and media needs. The only thing that prevents me giving the ROKU folks 5 stars is that currently there are not a lot of channels available to purchase in Canada.

Products used:
ROKU tv

Service
Value
Quality
Thumbnail of user mellodies
14 reviews
14 helpful votes
February 29th, 2016

Finally someone invented the real tv box named Roku! That is so COOL. I cannot wait to receive my own. So I get away from the expensive cable.

Thumbnail of user jamesp199
27 reviews
32 helpful votes
January 11th, 2016

Roku makes it quite easy to connect your TV to all your streaming servies. The Roku products are priced very low and are well worth it. Very high value. I've never had any problems with my Roku stick.

Service
Value
Quality
Thumbnail of user mikem313
7 reviews
6 helpful votes
December 14th, 2015

Bought this and used it to access netflix in my bedroom. Installation was easy and straightforward.

Thumbnail of user stevenh77
10 reviews
5 helpful votes
August 16th, 2015

My LCD isn't a smart tv so there's no WIFI. Roku has my TV online and has been for more than three years quite reliably.

Thumbnail of user danab28
11 reviews
32 helpful votes
Thumbnail of user alexl5
130 reviews
427 helpful votes
September 24th, 2010

Roku has been around for quite some time in the AV world and anyone who subscribes to mags like HD vision, sound and vision, etc has heard of them before. The rest of the world will have no idea what Roku is. Now they are looking to go mainstream with a $60 set top box that hooks up to your TV and converts it into a streaming media player ala apple TV. Probably will have similar services like netflix, hulu and the like but it will also be more friendly about watching video files that apple doesn't support. Cheap at $60 but now that apple TV is only $99, it will still be a tough sell. I think their box is great, but they might be a year late to the show.

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About the business

Roku provides the simplest way to stream entertainment to your TV. On your terms. With thousands of available channels to choose from.

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