Roku

Why does roku keep changing their channel guides? I have no numbers now for all my streaming stations. Now theres just icons and no numbers. I think roku sucks and I will definitly make sure the next tv I buy is not roku. This is second time I've had problems with there stupidness. And I still don't like that there are not numbers on the remote. Its a pain in the $#*! to keep surfing to a channel instead of just putting the number in. Couldn't do that anymore now since theres no numbers on the guide?

I love to watch the Roku Channel. I have it on all day for my clients to watch. The only bothersome thing, is the Martha Stewart commercials. I don't understand why? Especially with her past. Makes me not want to cut it off each time the commercial comes on.

2 years ago. I purchased a Roku Express device to watch some free tv, have everything streaming gadgets in one place like Amazon, Netflix, Tubi, youtube, etc. I did not have a good experience with the streaming and the tech part, aka, mirroring my smart device. I reported about that issue back then.
Last week i was hoping to see that problem solved by purchasing the same device version. Sadly my expectations were disappointing. Dont give me wrong the device is okay. But for the main purpose for me - Mirroring my tablet and phone for gaming and other functions, was a total disaster, from 5 attempts to mirroring my smart device to the TV, worked only once, and with a force restart otherwise, the device froze.
Now, apart from that feature, everything else seems to work perfectly fine.

I recently ordered a 2nd roku device and noticed after checkout that my apt number was not included in the shipping address. I scoured their website for a way to change it and couldn't. Finally after googling how to reach them I found a number for support and called. I spoke with 6 different people after each one said sorry cant help you and transferred me to the next person. I asked if I could just cancel the order and reorder. No. I was told I could not cancel the order once it was processed. The final solution was for them to create a second order with the correct address and send it free of charge. The original order with the incorrect address and already paid for will be delivered or returned to them. Now, I want to correct the shipping address in my online account for future orders. Again, can't be done by anyone providing support for roku. Can't be done on their website. Half a dozen different conversations in which I had to spell out my email every time. That such a simple change cannot be made either on the website or by anyone in the billing or support departments is ridiculous. Really FRUSTRATING.

I've been using Roku now for a month or two after cutting my Shaw direct pkg from $130.00 to $30.00/mo leaving me with literally nothing I care to watch but keeping my account active in case I'm forced back.
I received my Roku as a gift so no cash outlay from me.
Easy setup and almost instant access to what Roku has to offer. Sadly there's not much here (for free) once you've seen the odd movie you missed over the last 20 years. The channels I can bring into Roku that carry anything I would waste watching time on, all require additional subscriptions to view. In practice it will cost me every bit as much and in fact more to cut the cord and spread my money all over the place with multiple subscriptions to find watchable TV.
I have discovered that Roku offers nothing more than the $30.00 trash pkg I left at Shaw. If I want to watch current/relevant tv I must pay numerous subscriptions to numerous providers. You know, like cable but with more, smaller bills and more guides to search for watchable TV.
Roku does do what it says it will do, which is bring free stuff no one watches and the channels you pay for to one place so it can be browsed easier. That's it!
Can you find all the shows available from every provider? No.
Roku can only provide shows its licensed to provide. There's a lot missing but Roku is happy to constantly advertise what you don't get so you can subscribe to it.
If you are tired of paying cable/satellite subscriptions and willing to watch whatever happens to be on for free, Roku is not your worst choice. But neither is reducing your cable/satellite pkg or using any one of dozens of services just like Roku.
If you think you can have anything comparable to cable/sat pkgs at a savings, this road does not lead there.

I have been using a roku for a year or so. Recently they pushed an upgrade that I think have caused my roku to stop working - nothing to prove that though - so I contacted them. It's pretty hard to find a way to contact them with no customer support numbers listed any where. They wanted to charge me $49.99 to reactivate my account - the account that I already had and have been using for a year!
I guess they are trying to find ways to charge their customers on an annual basis

During the year that used Roku, it often stopped working and you had to reboot the system, often would have problem connecting / losing internet, even though Apple TV is sitting on the other side of the TV and no problem with internet.
For the one time price ( the false advertisement) it was worth the trouble - now that I realize they are scamming to find ways to charge their customers, 1- the product itself is not worth the trouble
2- even if it is, that level of dishonesty is enough for me to ditich the product

I like Roku, always have. I have three devices in my home. I was disappointed, however, that when I opened up the box to my new 4K Ultra Roku that it did not include an HDMI cable. This is needed to use the device! What did Roku decide that this model should not include an HDMI cable?

I enjoy all four of my ROKU devices and TV's but they get a big ZERO when it comes to customer service and support... you cannot reach anyone who speaks English well or understands it... the online support options are useless for existing customers and their issues as they only have support for setting up your ROKU not fixing problems when trying to buy channels or losing channels. They need to get more professional if they want this company to grow.

I purchased my 3800 in JAN 19 at Walmart. It was easy to install and setup. It worked perfectly until MAY 19 when the REMOTE stopped working consistently. When I turned on TV the remote would not make the ROKU stick respond, I would have to go thru pairing or put the remote inches from the stick. When I reported the problem to tech support they said a cable extender would fix the problem and mailed one to me. It's only about 4 inches long so I did not think this would solve any issues but I installed it anyway and as I expected it did no good. When I reported this to tech support they said I needed a new remote and mailed me one. When I received it I put in new battery's and paired it up but got the same results. When I contacted tech support they told me to contact the cable company and have them put router on channel 161 and turn off the AUTO CHANNEL SELCT option and this would fix the problem. At this point I have lost confidence in there support staff so I did not change the router because I thought this may cause other problems to my WIFI support so I deal with the problem by using the ROKU app on my phone when the remote will not control the TV. It is interment, if its working and you turn off the TV for a short period It may not work when you turn it back on. ROKU tells me it is WIFI interference from the SPECTRUM router that interferes with the remote because it uses WIFI to communicate with the ROKU stick.

In some cases, just another monthly fee to be paid.

Roku is one of the only ways you can use Acorn TV. Acorn TV provides the best of British (and sometimes Australian) television. Stuff you can't get on Netflix or Hulu or Amazon.

1) I am a ROKU lover... I have 2 ROKU 4's, 1 ROKU 3 and 1 ROKU 2.
2) Never had any issue with them until the 2 ROKU 4 units seemed to have failed.
3) As a recap (as per the 3 request tickets #*******, ******* and *******), the issue started as follows:
A) ROKU 4 in living room was frozen on menu screen.
B) Tried to restart with screen... frozen.
C) Pulled out the "plug" from the ROKU 4 and it started up with the ROKU screen looping.
D) Tried to reset by holding the "button" at the bottom for 30 seconds or more... still looping.
E) Went to the bedroom where the other ROKU 4 is and verified that it is working OK.
F) Decided to SWAP the bedroom unit with the living room unit and the bedroom unit is now looping.
G) Swapped the bedroom unit and the living room unit back and the bedroom unit is now looping.
H) Called ROKU Customer Support and went through all the ROKU testing... same result.
I) ROKU customer support recommended buying a new power unit... I did... same result.
J) RoKU customer support concluded that both units are defected and the only solution is to buy 2 more units since my warranty is over.
4) Is there anything that the ROKU company can do for me ==> I asked ROKU customer support.

ROKU RESPONSE:
Hi Robert,

Your request #(*******) has been marked as resolved.
To add additional comments to this ticket, reply to this email.
Issue: Re: Stuck on Roku logo

Ash, Feb 21,14:53 PST:
Hi Robert,
Thank you for writing to us, while checking your account in the email address (*******@xxx.net), I see the both the Roku 4 devices are out of warranty. Unfortunately, we can't replace the device for you. I request you to select the link given below and select the products option in the top to check about the new Roku models available in market.
Link: https://www.roku.com

Take care and have a good day.
Regards,
Ash

This is my warning to all ROKU owners:

1) Despite the fact that I am a satisfied, happy ROKU owner and a ROKU lover with 4 ROKU devices, I would have thought that ROKU would have given me a discount on a purchase of a new ROKU unit... at least.
2) I would have thought ROKU would have wanted their original power unit back and the old ROKU's (ROKU 4's) back for analysis.
3) My assumptions are:
A) ROKU did some update that made the 2 ROK4's useless?
B) The power unit somehow "fried" the ROKU 4 and then when I swapped it out
For my other ROKU 4 that was working. It "fried" this too.

What can I say? I guess this is their business practice? SAD