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Claim Your BusinessRoku has a rating of 1.92 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roku most frequently mention customer service, and phone number problems. Roku ranks 426th among Music Other sites.
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I love the Roku stick which just plugs into my flatcreen. It has it own channel and let's you add a good amt.of other apps. It will store your choices and is fast and efficient. Thank you Roku!
They changed their terms this morning, and there is NO way to disagree. They are holding our TVs and apps hostage if we don't agree: If you're a customer and now want to sue, you're outta luck! All disputes will now be settled via arbitrations, and THEY pick the arbiter. So Roku, what have you done with our info, that I can't opt out of agreeing to these new and horrid terms for MY device that I've had for years? And do you really think this is binding? No, this is illegal in other countries so I doubt it holds up here. Your customers are about to give you a wake up call!
Have a problem with Roku device, it keeps going back to selection screen after a few minutes of watching a program. Chatted with them online but they want to charge you a fee to help you. Not exactly customer service I expected. Will not buy or recommend to anyone!
I like to watch the Roku channels, but because I don't know that the channel logos are for certain channels, I am not able to find the channel I am looking for, which by the way was advertised by the channel number on the ad on the Roku channel. When I called and spoke to a technician, that I could barely understand, I was told there was never a channel listing by number. That is a lie, because that's the way that I looked, and the Roku website shows the channel guide by number and logo. This has been very frustrating that no one seems to understand.
Everytime I'm watching a show it kicks me off and goes back to live tv prompt. I'm sick of it! And it doesn't matter which program I'm watching
I pay for VUDU,HULU,Peacock, Paramount+, Disney+,and it has ROKU,Tubi,Pluto,and still can't watch too many major sports! No NFL Monday Night football( or the majority of NFL) games,playoffs,Superbowl,very little MLB baseball,no playoffs or World Series games,no NASCAR,just to mention some! You have a ton of soccer matches,rugby,and WWE... how about starting to show the kind of sports the majority of the U.S. actually watches!"
Never again would I buy or recommend buying a Roku TV. As far as picture quality etc it is fine. After 7 months the volume intermittently goes out and crackles. This is not the reason I dislike it so much. It's the incessant Roku commercials that I detest. Every 6 minutes they show the same annoying commercials. This is in addition to the network commercials. I understand advertisements are a part of tv viewing but constant Roku ads are just not necessary. There isn't a station they don't interfere with, including music streaming.
When watching a movie the movie may or may not load but commercials alaways play
Sometimes it's annoying
Roku definitely is slacking on app updates. My Hulu on my phone is up to date with my news show I watch every morming...however on my roku, it's uploads of Hulu are 1 or 2 days delay, depending on the day. Very dissatisfied. I'll not be getting another Roku.
The current Roku commercial has to be the most annoying thing ever! Repetitive & horrible. I can't get to the remote quick enough to mute it! Enough!
Poor fit and alignment of parts especially when attaching one subassembly to another subassembly.
I've built two models so far. One area of the design used spur gears to act as bevel gears which resulted in rough meshing/binding of the gear teeth. Poor design choice!
The Roku device is great for streaming content the only problem with the Roku stick is there's one huge bug that is unacceptable.
That bug is that when there is an issue with Roku being able to connect with the network and the internet the entire Roku device locks up and freezes for a considerable length of time.
Seeing that potential network errors or network speed issues would be a common problem that occurs frequently this is absolutely unacceptable programming practices.
The people that wrote the code behind the software that runs the Roku stick handled the event related to network problems in a horrible manner that causes the device to freeze up and stop working.
Just really bad horrible computer programming practices!
I used roku for along time, specifically because they blanked out those stupid, annoying, pillow commercials. I see he bought his way in, I'm OUT!
I really enjoy our Roku tv, the free channels and music is great. I just wish they would STOP playing the weird al yankovic commercial and the rich eison omg enough
I've listened to MSNBC on Tunein through my iPhone and Denon receiver as well as through my Roku and TV. Every time MSNBC is ready to pause for commercial, Roku cuts off about five seconds of broadcast. Through my iPhone, never a cut off…never.
I purchased a 70" TV from Roku and got it home and it literally measured 61". You talk about not happy and I have a lot of Roku merchandise and I will not use them anymore because you have lied about dimensions I would like to know how you all could be so off. And not only that this TV cuts on and off in the middle of you watching TV.
Roku is worth the basic WiFi TV service you want. There are many channel choices. You can find anything you might seek via an app. The main stations are available like Netflix, CNN, Fox, CBS, ESPN, NatGeo, movies, and some oddball stuff (xxx).
But in NY no MSG, YES or SNY is big downfall.
It is pretty simple to connect and use including smart phone app.
Used to be commericial-free apps but now there has been an ad explosion.
Full ads not just the 4 second skip type. I don\t mind those but full ads without being able to opt out unless you pay 99 cents per month on some of the apps that's taking advantage of users. All or nothing it seems.
Was thinking about getting a Roku 3 or 2 or 1, but I wanted to call them first to ask some questions that I could not find answers to. Called 3 times and I could not understand them at all. It was like using sign language over the standard telephone. Just does not work. I never did get any answers answered. I will not buy something where if I had a problem with it, I could not ask questions and get answers for! It would be better to use $100.00 bill to start a fire with.
Roku worked quite well until the guaranty was up after one year. Currently, I need to reset the unit at least 4 times a week because it fails to connect with my wireless network. As for customer service, we are back to India that refuses to help you unless you purchase a contract with them for at least one year. This is about $90 which exceeds the cost of the unit. No, I would not recommend Roku.
Roku provides the simplest way to stream entertainment to your TV. On your terms. With thousands of available channels to choose from.
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