• Roku

Roku

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Overview

Roku has a rating of 1.92 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roku most frequently mention customer service, and phone number problems. Roku ranks 426th among Music Other sites.

  • Service
    49
  • Value
    45
  • Shipping
    21
  • Returns
    25
  • Quality
    49
Positive reviews (last 12 months): 0%
Positive
0
Neutral
4
Negative
46
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This company has the very worst tech support and customer service I have experienced in as long as I can remember.
How would you rate Roku?
Top Positive Review

“Great way to Watch Entertainment”

Lawhana K.
7/20/22

I love the Roku stick which just plugs into my flatcreen. It has it own channel and let's you add a good amt.of other apps. It will store your choices and is fast and efficient. Thank you Roku!

Top Critical Review

“They changed their terms 3/2 and you can't opt out”

S g.
3/3/24

They changed their terms this morning, and there is NO way to disagree. They are holding our TVs and apps hostage if we don't agree: If you're a customer and now want to sue, you're outta luck! All disputes will now be settled via arbitrations, and THEY pick the arbiter. So Roku, what have you done with our info, that I can't opt out of agreeing to these new and horrid terms for MY device that I've had for years? And do you really think this is binding? No, this is illegal in other countries so I doubt it holds up here. Your customers are about to give you a wake up call!

Reviews (162)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (5)
Thumbnail of user cathyo248
1 review
0 helpful votes
March 27th, 2024

Have a problem with Roku device, it keeps going back to selection screen after a few minutes of watching a program. Chatted with them online but they want to charge you a fee to help you. Not exactly customer service I expected. Will not buy or recommend to anyone!

Thumbnail of user rosalieb100
1 review
0 helpful votes
November 9th, 2023

I like to watch the Roku channels, but because I don't know that the channel logos are for certain channels, I am not able to find the channel I am looking for, which by the way was advertised by the channel number on the ad on the Roku channel. When I called and spoke to a technician, that I could barely understand, I was told there was never a channel listing by number. That is a lie, because that's the way that I looked, and the Roku website shows the channel guide by number and logo. This has been very frustrating that no one seems to understand.

Thumbnail of user sweetloriloves
1 review
0 helpful votes
December 28th, 2023

Everytime I'm watching a show it kicks me off and goes back to live tv prompt. I'm sick of it! And it doesn't matter which program I'm watching

Service
Value
Quality
Thumbnail of user timothys1501
1 review
0 helpful votes
October 30th, 2023

I pay for VUDU,HULU,Peacock, Paramount+, Disney+,and it has ROKU,Tubi,Pluto,and still can't watch too many major sports! No NFL Monday Night football( or the majority of NFL) games,playoffs,Superbowl,very little MLB baseball,no playoffs or World Series games,no NASCAR,just to mention some! You have a ton of soccer matches,rugby,and WWE... how about starting to show the kind of sports the majority of the U.S. actually watches!"

Service
Value
Quality
Thumbnail of user brendap740
13 reviews
6 helpful votes
September 11th, 2023

Never again would I buy or recommend buying a Roku TV. As far as picture quality etc it is fine. After 7 months the volume intermittently goes out and crackles. This is not the reason I dislike it so much. It's the incessant Roku commercials that I detest. Every 6 minutes they show the same annoying commercials. This is in addition to the network commercials. I understand advertisements are a part of tv viewing but constant Roku ads are just not necessary. There isn't a station they don't interfere with, including music streaming.

Service
Value
Returns
Quality
Thumbnail of user sfus2645
1 review
1 helpful vote
December 16th, 2023

When watching a movie the movie may or may not load but commercials alaways play
Sometimes it's annoying

Thumbnail of user scotts3930
1 review
1 helpful vote
November 1st, 2023

Roku definitely is slacking on app updates. My Hulu on my phone is up to date with my news show I watch every morming...however on my roku, it's uploads of Hulu are 1 or 2 days delay, depending on the day. Very dissatisfied. I'll not be getting another Roku.

Thumbnail of user sherryc734
1 review
2 helpful votes
September 19th, 2023

The current Roku commercial has to be the most annoying thing ever! Repetitive & horrible. I can't get to the remote quick enough to mute it! Enough!

Thumbnail of user va68
1 review
0 helpful votes
August 17th, 2023

Poor fit and alignment of parts especially when attaching one subassembly to another subassembly.
I've built two models so far. One area of the design used spur gears to act as bevel gears which resulted in rough meshing/binding of the gear teeth. Poor design choice!

Thumbnail of user evant13
9 reviews
71 helpful votes
April 3rd, 2023

The Roku device is great for streaming content the only problem with the Roku stick is there's one huge bug that is unacceptable.

That bug is that when there is an issue with Roku being able to connect with the network and the internet the entire Roku device locks up and freezes for a considerable length of time.

Seeing that potential network errors or network speed issues would be a common problem that occurs frequently this is absolutely unacceptable programming practices.

The people that wrote the code behind the software that runs the Roku stick handled the event related to network problems in a horrible manner that causes the device to freeze up and stop working.

Just really bad horrible computer programming practices!

Service
Value
Quality
Thumbnail of user jimj859
1 review
1 helpful vote
May 21st, 2022

I used roku for along time, specifically because they blanked out those stupid, annoying, pillow commercials. I see he bought his way in, I'm OUT!

Thumbnail of user bwillynilly
1 review
0 helpful votes
July 2nd, 2023

I really enjoy our Roku tv, the free channels and music is great. I just wish they would STOP playing the weird al yankovic commercial and the rich eison omg enough

Thumbnail of user andrewh1794
1 review
0 helpful votes
September 14th, 2022

I've listened to MSNBC on Tunein through my iPhone and Denon receiver as well as through my Roku and TV. Every time MSNBC is ready to pause for commercial, Roku cuts off about five seconds of broadcast. Through my iPhone, never a cut off…never.

Thumbnail of user candacem144
1 review
4 helpful votes
October 12th, 2020

I purchased a 70" TV from Roku and got it home and it literally measured 61". You talk about not happy and I have a lot of Roku merchandise and I will not use them anymore because you have lied about dimensions I would like to know how you all could be so off. And not only that this TV cuts on and off in the middle of you watching TV.

Thumbnail of user robertm1004
16 reviews
101 helpful votes
May 9th, 2020

Roku is worth the basic WiFi TV service you want. There are many channel choices. You can find anything you might seek via an app. The main stations are available like Netflix, CNN, Fox, CBS, ESPN, NatGeo, movies, and some oddball stuff (xxx).
But in NY no MSG, YES or SNY is big downfall.
It is pretty simple to connect and use including smart phone app.

Thumbnail of user loiso
18 reviews
12 helpful votes
September 2nd, 2018

Used to be commericial-free apps but now there has been an ad explosion.
Full ads not just the 4 second skip type. I don\t mind those but full ads without being able to opt out unless you pay 99 cents per month on some of the apps that's taking advantage of users. All or nothing it seems.

Thumbnail of user stephenb73
6 reviews
43 helpful votes
April 15th, 2015

Was thinking about getting a Roku 3 or 2 or 1, but I wanted to call them first to ask some questions that I could not find answers to. Called 3 times and I could not understand them at all. It was like using sign language over the standard telephone. Just does not work. I never did get any answers answered. I will not buy something where if I had a problem with it, I could not ask questions and get answers for! It would be better to use $100.00 bill to start a fire with.

Thumbnail of user johnd101
28 reviews
131 helpful votes
December 24th, 2012

Roku worked quite well until the guaranty was up after one year. Currently, I need to reset the unit at least 4 times a week because it fails to connect with my wireless network. As for customer service, we are back to India that refuses to help you unless you purchase a contract with them for at least one year. This is about $90 which exceeds the cost of the unit. No, I would not recommend Roku.

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About the business

Roku provides the simplest way to stream entertainment to your TV. On your terms. With thousands of available channels to choose from.

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