• Rocky Mountain

Rocky Mountain

Overview

Rocky Mountain has a rating of 3.57 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Rocky Mountain ranks 7th among ATV sites.

  • Service
    32
  • Value
    31
  • Shipping
    31
  • Returns
    20
  • Quality
    24

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.4%
Positive
11
Neutral
1
Negative
9
10
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service has been geting worse and worse, in fact there is none.
How would you rate Rocky Mountain?
Top Positive Review

“Always dependable”

Call Me M.
2/27/24

Ordered hundreds of things from this site. Rocky Mountain ATV has seen all 5 of my machines and helped me on every single one. From maintenance to full on overhaul, Rocky Mountain ATV has almost everything you need minus a few niche things here or there. Can't really say much on delivery because I'm only couple hours away from one of their sizeable warehouses.

Top Critical Review

“Shipping/handling charge”

Z S.
11/30/23

I swear to you that if you hid your shipping charges into the prices of parts and then said free shipping you'd get more customers. Very very poor management call on that. You wanted to charge me 32 dollars to ship an atv chain, nope, nope and no way. However if the chain said 32 dollars more I'd have been more inclined to just pay it. You learned the hard way with this customer as I need about 3200.00 in parts. Bye bye rock auto

Reviews (67)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (21)
Thumbnail of user zacsmollett
1 review
0 helpful votes
November 30th, 2023

I swear to you that if you hid your shipping charges into the prices of parts and then said free shipping you'd get more customers. Very very poor management call on that. You wanted to charge me 32 dollars to ship an atv chain, nope, nope and no way. However if the chain said 32 dollars more I'd have been more inclined to just pay it. You learned the hard way with this customer as I need about 3200.00 in parts. Bye bye rock auto

Products used:
None

Service
Value
Shipping
Thumbnail of user paulz910
1 review
0 helpful votes
November 2nd, 2023

Order parts on 10/16, first call, the parts were lost in the delivery warehouse, Rocky Mountain Followed up, and they falsely delivered the package, and Rocky Mountain continues to ignore me, say "we must wait for the delivery company to get back to us". So now i called again, 11/02, for the third time, and they tell me that I must wait another week before they will resend and they will not refund my purchase until they hear back from the fraudulent delivery company OnTrac.

Products used:
None, because they never arrived.

Service
Value
Shipping
Quality
Thumbnail of user tillmanc14
1 review
0 helpful votes
August 8th, 2023

So I needed a drive belt but dealer is out of them. I ordered one to have shipped to Polaris dealer since I live 5 hours away. They wouldn't do it. Even though they call and texted me on number I gave. I gave all the info. Even had the card. So many others out there. Hopefully you won't need a part sent anyplace but your home. I really needed that part before weekend and they just screwed me.I ordered it in morning between 10-11 they wait until 445 pm to get ahold of me.

Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello Tillman,

Thank you for taking the time to leave us your feedback. We do apologize we were not able to ship to another address. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. However, we do make exceptions depending on the circumstances. We do apologize for any inconvenience this may have caused and hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future.

Thumbnail of user madcanadianh
1 review
0 helpful votes
June 8th, 2023
Verified purchase

Ordered $800 in parts. Paid $125 for express shipping 2-4 days. They put a stop on my order to verify. What the f is there to verify I have given you my address and paid send the god damn packages. Now I to find out it's going to take 7. Now my kids miss their race because these dumbasses

Service
Value
Shipping
Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello,

We appreciate you leaving us a review on your recent experience with us. We do apologize for any inconvenience this may have caused. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. We do hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future. If you have any questions, please feel free to email reviews@rockymountainatv.com and I will be happy to assist you further.

Thumbnail of user travisj126
2 reviews
0 helpful votes
February 15th, 2023

Order 4 wheels from Rocky Mountain, one arrived damaged, when I contact them, provided photos, etc, after 8 days they still do not have an answer how to address this. It was easier to order another then to constantly trying to deal with them. They lost a customer for life

Products used:
Wheels

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello Travis, Thank you for taking the time to leave us feedback on your experience with us. We are sorry that you received a damaged product. I would love to look into this issue with our technician department to get an update on when this will be resolved. Could you please email your order number to reviews@rockymountainatv.com? Once we have that information, we will be able to better assist you. Thank you again for leaving a review!

Thumbnail of user devenp12
1 review
0 helpful votes
September 14th, 2023

I ordered 2 blue harnesses from these guys. Received them relatively quick for standard shipping, but they sent me one blue one and one black one. So I exchange the black one for a blue one and they send me another black harness! Won't give me any type of discount and there "overnight shipping" is 4 day shipping. I guess we will see if they send the correct color after the weekend is up. I WILL NOT BE ORDERING FROM THIS COMPANY AGAIN!

Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Deven,

We appreciate you taking the time to leave us a review. We are very sorry to hear that there was a mix up in the harness colors. I took a look into this for you and show that we have double checked our inventory on this part so it should be correct when you receive the new one. Also, your replacement order was processed 9/14/23 after the next day cut off so unfortunately it couldn't ship out until 9/15/2023. We, unfortunately, cannot guarantee delivery over the weekend. However, we understand the frustrations on this order. I am going to be emailing you a gift card which you should receive within the next 24 hours. Again, we apologize for the issues and I will also forward your comments to upper management for further investigation. Thank you for your time.

Thumbnail of user woodsonalw1
1 review
0 helpful votes
April 8th, 2023

This is bull$#*! we are on vacation traveling around riding at different ATV parks but when we go to order through Rocky Mountain ATV, they won't send us the parts that we need because they say account verification so I guess you got a stay at home before they will send you parts. This place sucks $#*!. I recommend y'all to go orders through someone else.or you won't ride

Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Thank you for taking the time to leave us your feedback. We wanted to let you know that we do have certain security policies in place to protect our customers as well as our company. We do apologize for any inconvenience this may have caused and hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future.

Thumbnail of user daveo479
1 review
0 helpful votes
January 24th, 2023

I usually don't like to pick on individuals, only when they are deserving. Had some paint chipped off from the highly-regarded Tusk top plate. Nicked it with my rubber boot and was amazed the powder coating chipped off in a few places. Tried to ignore it. Tried to cover it up with rubber coating. And when that didn't work, called RM ATV for warranty service. Got Kyle all the information he needed and got a two sentence response: After careful consideration, no warranty. No options were provided. No discounts. No "have you tried"? I will never use them again. This is a "sell it, ship it, move on to the next sucker" type of operation from my experience. Really surprised at their response. Lackluster operation. Kyle can go back to eating paint chips in his room at his parents' house. Don't buy from Rocky Mountain ATV.

Tip for consumers:
Go over their warranty policy carefully and do not request Kyle if you need service. He is useless.

Products used:
Several but the Tusk top plate had the poor quality issues.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffh1746
1 review
0 helpful votes
August 19th, 2022
Verified purchase

I had a $63.64 RM Cash credit (my reward for being a loyal customer?) in my RM ATV account - placed an order for some Fox Racing hats for a total of $82.18 and applied the credit as I've done numerous times before. When I checked my account the full $82.18 was charged to my checking account - not the $18.54 difference. I called RM ATV to get this fixed and was told no. I've placed 14 seperate orders with RM ATV totaling $1000's and this is the type of treatment I get?

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello Jeff, We appreciate you taking the time to leave us a review. We do apologize for any troubles this may have caused. It looks like our management team is in contact with you currently in regards to this situation. Again, we are sorry for the inconvenience and hope this situation is resolved quickly. Thank you again for your time and feedback.

Thumbnail of user dougn36
1 review
1 helpful vote
January 29th, 2019

This company has many great products and prices but if you have a problem they don't have time for you. I will only buy from them through eBay and PayPal. That way I can at least get my money back.

Thumbnail of user daven292
2 reviews
0 helpful votes
January 18th, 2023

We have ordered from Rocky Mountain ATV hundreeds of tims, spent over $50,000.00 with them. The customer service has been geting worse and worse, in fact there is none. Once in a while you get a superviser that understands and tries to make it right. I wish Dan Thomas the owner of the company would read these reveiws and fix the issues, shipping is bad, 1 out of 3 shipment make it with no issues. I waste my time talking to custermer service reps, they lie to you! I deal with several companies to order parts spend over $100,000 a year and by far the worst customer service is from Rocky Mountain ATV. Please Dan Thomas if you read this call me and I will let you know whats going on if you care. I hope you are not aware of these issues they have been going on now for years.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl1000
1 review
0 helpful votes
May 23rd, 2023

I have made a total of 4 orders from rocky mountian atv mc, and in that span of time 3 of those orders have been wrong. First was a enduro engineering extreme skid plate that I was sent the wrong one and did not receive the "extreme" skid plate. I had to send them pictures of what was wrong so their technical department could see what was up. They replaced it and send me the correct one that worked great. 2nd was Acerbis Handguards, they sent me the wrong ones that aren't even close to fitting on my braketec master cylinders. Working on a return now but I know I'll have to send detailed pictures at every possible angle and every single part number involved. Third was a enduro engineering rear brake light switch, this product wasn't even shipped to me. The shipping order that Rocky Mountain provided me said it had shipped but it was not in the box along with the other parts I've ordered. I called about the order but customer service tried every way to get out of admiring it was their fault asking "is the package damaged at all?" "Did you over look the item?" They act like I'm lying to them about not receiving the item. And when I ask for a refund I'm told it'll be a couple days so we can figure out what to do. But the part that bums me out the most is that I love to watch Rocky Mountains YouTube Chanel for all their information and adventures, my experience has completely ruined that for me. I hope they can make it right because it's not seeming like they will.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hagaia1
1 review
1 helpful vote
June 13th, 2022

I bought my highland reckless about a year ago. When wanted to use it I noticed it was smaller than the description, more like the smallest version of the highland which cost half. On the description it should be 25 liters on each side but it is no more than 15 liters. It was very hard to communicate with customer service since each time I had to explain what the problem is and again and again, they said they will check. I wrote emails and each time I waited between 4-7 days for an answer and sometimes it even took 3 weeks for them to answer. They asked me to take pictures with tape measurements on the bag. I sent them (I attached them here for you to see...) They told me 25 liters is when the roll-up is open... come on... you are joking, you can't ride while open... They promised they will send their pictures with tape measurements but then they suddenly said they can't do it for some reason (I believe we understand why). I don't leave in the USA so it was too complicated to send and get a refund. But for future clients. All will be good until there is a problem. No customer service and no honest behavior!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello Hagai,

Thank you for taking the time to leave us feedback on your experience with us. We do apologize for any inconvenience this may have caused. I took a look into this for you and it does look like our technician department confirmed you received the correct luggage system. However, I will go ahead and forward your comments along to upper management for further investigation. Thank you again for your time and feedback!

Thumbnail of user la204
1 review
0 helpful votes
March 10th, 2022
Verified purchase

I placed an order. A few days later, they emailed me and said they couldn't honor the advertised price.

Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello,

We appreciate you taking the time to leave us feedback on your experience with us. We do apologize for any inconvenience this may have caused. Unfortunately, our website did have a momentarily glitch where it listed the wrong price for the tire you purchased. We do understand the frustrations on this and would like to offer you the tire with $15 off. If you would like to purchase the tire with a $15 discount, please email us at reviews@rockymountainatv.com and I will be happy to assist you further. Thank you for your time and feedback. (Not letting me post a reply, will post when I can get it fixed)

Thumbnail of user bradj252
1 review
0 helpful votes
April 26th, 2023

I ordered 4 motorcycle tires and a few hours later got a email saying to call regarding my order. I called back and after an extended hold spoke to a nice lady. She confirmed my mailing address and my order. Then said she was charging my card a small amount to confirm it was me. I never got a email from my card company to confirm her second charge. I explained to her that the amount was under the fraud threshold and would have to get to a computer to verify. I told her I answered everything she asked for and for $500 I thought it was ridiculous. After being frustrated by the process I told her I would just use a competitor. I canceled the order reordered with another company and saved 60 dollars. Never had so much trouble doing an online order. No thanks plenty of other places around.

Products used:
None

Shipping
Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello Brad,

We appreciate you leaving us a review on your experience with us! We are very sorry for any inconvenience this may have caused. I wanted to let you know that this is a security policy that we have in place to help protect our customers as well as our company. We do hope this explanation helps with your first time ordering from us. However, if you have any questions at all, please feel free to email reviews@rockymountainatv.com and I can assist you further. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future.

Thumbnail of user warrenq3
1 review
2 helpful votes
January 21st, 2021
Verified purchase

Place an order online and paid with card. Contacted by RMATV to say some items couldn't ship overseas and then discussed which items would be shipped and which items had to be cancelled and refunded. Received an email from them confirming the items still to be shipped. One week later I emailed customer service to check if the remaining items had been shipped - no response. After some time received a refund for the entire order checked on their site that they had cancelled the entire order without any explanation.

Tip for consumers:
Beware if you use overseas billing address. Even if the delivery address is in the US, they don't want to ship some items and might cancel the entire order!

Service
Value
Thumbnail of user markn836
1 review
1 helpful vote
August 12th, 2021

If I could give zero stars, I would. After doing research into places to order from, I chose RM because of their youtube videos - what a mistake.
I ordered a pair of boots and a helmet. The next day, I receive an email stating they are holding my order and I have to call in before they will process it. No big deal. I called as soon as they opened. The gentleman I spoke with asked me to confirm details of my order: what I ordered and credit card and shipping details. I provided everything to him, and he said everything matched up, but put me on a brief hold. He returned, claiming that, because it was my first order and a "large order" (~$1100), they wouldn't accept credit card payment and that I would have to use PayPal or directly wire them money, to "protect us both."
My credit card company had already processed, approved, and posted the charge to my account. The billing and shipping details for the order matched my credit card perfectly. Yet for some unknown reason, RM refused to ship, despite the fact that my credit card company approved the charge.
$1100, especially in the world of dirt bikes and motorcycles is hardly a "large order." I refuse to use Paypal due to their terms of service and difficult customer service. Wiring money leaves me completely exposed, as I lose the protections a credit card provides. There was no reason to deny my order. When they refused to process my order, despite admitting every detail checked out, I asked for a refund, which they said they would do "immediately." It took over a week for them to return my money.
The story, however, does have a happy ending: I purchased the same gear from RevZilla (first order there, too) for the same price with the same credit card and shipping details, it was processed and shipped without incident, and arrived within three days. 5 stars for RevZilla and zero stars for Rocky Mountain. I'll continue to watch RM's free Youtube videos, but they'll never get a penny from me after their horrible customer service.

Tip for consumers:
Shop elsewhere

Service
Value
Returns
Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello Mark,

Thank you for taking the time to leave us your feedback. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. We do apologize for any inconvenience this may have caused and hope this explanation helps with your first time ordering from us. If you have any questions or concerns, please feel free to email review@rockymountainatv.com and I can assist you further. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future.

Thumbnail of user damond61
1 review
0 helpful votes
November 1st, 2021

After 4 contacts and speaking to a manager I have been told that they can not tell me when I will recieve the product or get a refund.

Tip for consumers:
Only pickup locally. Do NOT rely on their shipping.

Products used:
None. Products were never shipped.

Service
Shipping
Returns
Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello Damon,

We appreciate you taking the time to leave us your input. We are very sorry to hear about your experience with us. I would love to look into this more to see what we can do to make this right. Can you please email reviews@rockymountainatv.com with your order number and Review in the subject line? Once we have that information we will be able to better assist you. Thank you again for your time and feedback.

Thumbnail of user larryj763
1 review
0 helpful votes
May 23rd, 2023

I wish I would have read the reviews before spending time on their website ordering parts
The same thing happened to me as other users on here RM would not send my order after they charged my credit card they want me to send some verification receipt for some small purchases before they would send my items it was a $550 order Come on folks now I am waiting on my refund for the purchase that they can't send due to this verification process? Never have I ever had to go purchase something and send a receipt of my purchase to a company in order to do business Plain craziness Well hopefully if you decide to order from these people you have better luck getting your products than I did LJ Bradenton Fl 05-23-2023

Products used:
None they would not do business with me

Service
Value
Shipping
Returns
Quality
Thumbnail of user brians2988
1 review
0 helpful votes
June 24th, 2022

I have bought off of Rocky Mountain ATV several times before, without any issue. This time was the first time I ever had to return something, however. They sent me the wrong battery for my ATV. It had the wrong terminals on it. I spoke with customer service, and they told me it shouldn't be a problem, but that I had to send them some pictures for their warranty tech to review. I did this well over a month ago. I have called them 4 times since, and all I keep getting from them is that it will be several more days before they can look at the info I sent Them. I needed that part for a ride I was doing the weekend after I had ordered it. I ended up having to buy a battery locally, and still have this useless battery that I can't even get a response on. I will never buy from this company again. Their warranty / return statement is a joke. Go Somewhere Else!

Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello Brian, Thank you for taking the time to leave us feedback on your experience with us. We are sorry that you received an incorrect part. I would love to look into this issue with our technician department to get an update on when this will be resolved. Could you please email your order number to reviews@rockymountainatv.com? Once we have that information, we will be able to better assist you. Thank you again for leaving a review!

Thumbnail of user davidl4450
1 review
0 helpful votes
April 22nd, 2022

I should have definitely went to the reviews before purchasing. The worst customer service I have ever experienced.
My order was being shipped to the wrong address so I called to get it sorted out. The package was already shipped out so they said to contact the shipper. I did and was asked to fill out the appropriate address request form and they would be able to get it out to my correct address. The shipper also said they would also need approval from the shipper via email or call. I called back RM ATV to and they said they would not give approval for an address change. They would however charge me $14 to do the address change but that is was not guaranteed to be delivered to the new address.
They have absolutely lost my business for good and I will tell every rider I know not to buy from this store.

Tip for consumers:
Shop somewhere elso

Service
Value
Shipping
Returns
Thumbnail of user jackb1161
1 review
2 helpful votes
May 1st, 2021

I placed an order for several items, one of which has been out of stock recently and not available through other distributors. I received and email advising me that RM needed additional info. I called and the rep explained that since my order was over $1000 ( $1001. 67) I had to process the order through PayPal or do a Wire Transfer? I asked them to remove an item to drop the invoice amount so the order could be processed with my card but they refused. A supervisor gave me a different story explaining that RM randomly selects orders and forces those orders to be processed via PayPal or Wire Transfer? I'm a retailer myself and I've never heard of anything like that. The same supervisor also told me that since it was my first time ordering I would have to place the order via PayPal or Wire Transfer regardless of the amount.

This was a domestic order, not international and there was not an issue with the debit card I was using for the transaction.

I cancelled my order and created a new account with another email. This time I only ordered the item I urgently needed but the same thing happened again and Customer service gave me the same BS song and dance about "randomly" selecting orders for special scrutiny.

I have 37 retail stores & I can't imagine using a distributor who makes it so difficult to process a simple order. Now that I've seen these other reviews its clear I'm not alone with the bad experience

Tip for consumers:
If you're a first time user of their site it would appear that the only way to order from them is with PayPal

Products used:
none

Service
Thumbnail of user madc35
1 review
0 helpful votes
November 4th, 2021

We frozen our butts off because of there bait and switch. Ordered upper doors and got just the frame not skins. I called only to learn they would be another week due to being shipped from another location. It was one part number and nowhere indicated it was possible to be shipped separately. They lied about the ship date because I didn't get the skins in time for my trip. I could have got them from eBay faster and creeper but went with rocky hoping they'd be the smarter option. Boy was I wrong. They didn't arrive until after our trip. They did not honor the ship date which I had a 3 day cushion. Trip was really ruined we were wet and cold. Totally avoidable had they been honest.

Thumbnail of user jaredo28
Jared O. – Rocky Mountain Rep

Hello,

We appreciate you taking the time to leave us feedback on your experience with us. We do apologize that you did not receive your order in time. Unfortunately, when standard shipping is selected it is estimated not guaranteed. However, I would love to look into this further for you to see what the hold up was. Could you please email your order number to reviews@rockymountainatv.com? Once we have that, we will be able to better assist you. Thank you again for your time and feedback.

Thumbnail of user mattl374
1 review
2 helpful votes
July 22nd, 2021

-Update at the bottom

Ordered quite a bit of equipment for my new UTV and paid with credit card. They then called me and said I had to either pay with PAyPal or wire transfer through my bank. I asked why and they refused to tell me. I asked for a manager who also refused to tell me why. I have perfect credit and my payments are more secure with a credit card and I can challenge charges if I dont receive product. They both said it was to protect me and that it was company policy handed down from CEO to NOT tell people why they refuse my credit card payment. I'll shop somewhere else. I've never heard of this before, like the other gentleman that experienced the same thing on here. Sports men and ladies, give someone else with transparency your hard earned money! Worst customer service I've ever experienced! I'm sure they'll respond here with fake concern saying they thank me for the feedback……"this is our security policy to protect you the customer and us" which is an absolute crock or all the big companies would be doing it. Something's not right here but they refuse to tell why they are requiring these payment types with no justification. Would be different if they simply told me the reason, yet transparency escapes them. Rocky Mountain - do NOT reply to this asking me to contact you. You have much work to do gain customer service trust back.

Update: talked with another person there in their customer service and told him to start listening to their customers then cancelled entire order. He wanted me to verify form of payment through small transactions to my credit card. Here's the crazy thing - ordered mirrors through Side by Side stuff the next day. My shipping info and billing info were different. What did they do? Called me and asked if I would simply confirm the 2 addresses verbally. On the phone 10 seconds and done! Why was that so difficult for RMATV?
Found a really nice company with excellent customer service that shipped my tires and wheel in less than 24 hrs. Ordered one day and they were at my house the next day! Mudthrowers.com. Check them out! Don't settle for RMATV and their crappy service!

Tip for consumers:
Run!!

Products used:
Nome

Service
Value
Thumbnail of user mikew525
2 reviews
1 helpful vote
October 2nd, 2018

Rocky Mountain ATV in Utah, I trusted this company to provide more of a street style tire for my new RZR 1000. I selected the ITP Ultra Cross brand. Standard shipping took Monday thru Friday to my door. When mounted, I could not go over 40 miles per hour, my UTV shook so bad. I took both front tires in for a balance check and one was out of balance by over 22 ounces, I was told there was nothing that could be done with it. Called RM ATV immediately on Saturday for a replacement and was first told it was my problem because RM ATV did not mount the tires on my stock wheels which worked perfectly with the stock Big Horns that it came with. When I would not accept that response, I was then told to send pictures, my info and what was found to their warranty dept. I was then lied too saying their warranty dept would call me back ASAP on that day, Saturday. No one called only for me to find out hours later, their warranty dept is not even open on Saturday. I had to then call on Monday to explain the entire situation again. Each time you call RM you are on hold for at least 10 minutes before you get someone in customer service. Finally a FedEx return label by email. Now after more trips and time to remove the rubber from the wheel and FedEx to pick up, they still will not send me a replacement until the return scan shows up in their system. I just watched it being scanned at my door step. They promised to promptly ship a replacement upon scanning the return yet here I still wait on RM ATV. I have no confidence that without yet another 20 minute call to RM ATV tomorrow, Thursday, I will receive a tracking number to watch the standard 2 day delivery take a 5 day trip. I see a lot of customer disappointment in RM ATV and I only wish I would have looked at reviews prior to my purchase.
Now after a week, second tire is shipped to me and is 5.50 oz out of balance. RM ATV now tells me that these are not the best tires for quality and for what I intend to use them for. However, these are what was recommended for my RZR 1000 in the initial purchase. I am going to take the hit, pay for the dismounting of all 4 and they can have them back for a full refund. I will purchase elsewhere let everyone know of this horrible experience.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Rocky Mountain ATV/MC is your motocross, motorcycle, off-road and street bike superstore for: Dirt Bike, UTV, ATV, and Adventure Motorcycle riding gear, parts and accessories.
Over 30,000 positive reviews on Bizratesurveys.com! Get the full picture of our customer satisfaction. We strive to have the best customer service in the industry.

Company Representative

Thumbnail of user jaredo28
Jared O.
Typically does not respond to reviews

How do I know I can trust these reviews about Rocky Mountain?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Rocky Mountain?