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Rockler Companies Inc. has a rating of 1.33 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rockler Companies Inc. most frequently mention customer service, credit card, and dust collector problems. Rockler Companies Inc. ranks 16th among Woodworking sites.
This company responds to reviews on average within 22 hours
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The Rockler store in San Diego went above and beyond. I was trying to order a CNC router online through the Rockler website because of traveling for business. I was having trouble with my credit card due to the amount and couldn't make the transaction. I went to the nearest Rockler store which was in San Diego. I explained my problem, so they Contacted the store in Washington where I live and were able to have the cnc router waiting for me To pick up upon my return. What awesome customer service. You guys rock.
Excuse my french but $#*!ING TERRIBLE CUSTOMER SERVICE. They have good tools but there customer service is the worst i have ever delt with emailed 3 times over the course of 5 days and they sent me a no-reply email and said there expecting to respond within the next 4 hours obviously that never happened then i called and waited for 1 hour for some one to answer
The Rockler store in San Diego went above and beyond. I was trying to order a CNC router online through the Rockler website because of traveling for business. I was having trouble with my credit card due to the amount and couldn't make the transaction. I went to the nearest Rockler store which was in San Diego. I explained my problem, so they Contacted the store in Washington where I live and were able to have the cnc router waiting for me To pick up upon my return. What awesome customer service. You guys rock.
Products used:
Cnc router
I almost always order over the phone and usually speak to Vince, Adam or Tim., because I live 150 miles away. I go to Pittsburgh occasionally and stop into the Moon Twp store to browse, buy or pickup. The folks there are always eager, knowledgeable and willing to help! I don't have a bad issue to speak too. Thank you for your continuing help. Art Turner.
Products used:
Dewalt planer, Router, bits, Vacuum system and accessories. and much more.
I needed to replace a broken hinge on a kitchen cabinet. The bad news—they didn't have the hinge I needed. The good news—the front counter clerk recognized exactly what I needed, where to order it online and went so far as to pull up the website so I'd know exactly where to go and what to get!
I've spent a lot of money with them, so far I'm happy. Had one problem with delivery, didn't get it. After a call, they sent out a replacement.
I called Rockler today and felt good about the help I received from an associate, Skip. Both Skip and Mike (manager) were very helpful when I visited the store. I left feeling very good about my visit!
Great tools. Friendly people, store smells great off exotic woods. High quality tools for a good price.
I didn't notice the length of shipping as I'm not a contractor and not in a rush, but after an long search at Home Depot and Lowes with little luck, I found hinges and table extension stuff that I could not find elsewhere. Exactly what I need. I also got answers to questions on the site about what I needed and why you can't just stick legs on a table without a table apron. I never knew what those things did! Perhaps I could find all of this stuff cheaper on Amazon, but I might not get exactly what I needed or the quality. I will keep buying from these guys. If I run into delivery problems with another order, I will revisit my review. However 5 stars today!
This was a first for me. I recently received an inquiry from Rockler asking if I would be willing to help a customer who was considering purchasing an item that I had previously purchased. While I was unable to answer their question I was able to make a suggestion. Recognizing that to a certain extant I was doing Rockler's job I thought that by putting one person in contact with another it gave us the opportunity to feel better about our fellow man/woman. I would feel better for helping someone and they would feel better knowing that someone cared enough to try and help. Win win.
I like the spirit of the company.
I got a four poster bed hated the posts reminded me of unicorn horns but, was gonna deal with it as got it from a used store, so started surfin net and finally came up with name of item i needed and lead me to site above
Got my 4 end fpr poster foot and head board, i love them they are perfect, did take 14 working days to get here, but well worth the wait and were in my price range.
THIS IS AN EXCELLENT WEB-SITE TO ORDER FROM,, IF YOUR A WOODWORKER
LIKE ME. GREAT QUALITY, FAST SERVICE...
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Shop for Woodworking Tools, Plans, Finishing and Hardware online at Rockler Woodworking and Hardware. Find thousands of woodworking supplies like drawer slides, hardwoods, cabinet hinges, and knobs and pulls. Plus, Rockler has great tools like router...
