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Rocket Lawyer has a rating of 4.78 stars from 2,943 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rocket Lawyer most frequently mention customer service, free trial, and legal documents. Rocket Lawyer ranks 1st among Legal Documents sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
As the President of a Corporation that does business in 3 Northwest states, we strive to for excellent customer service and have reaped the rewards of such actions over the past 20 years. So, I am always impressed with companies and organizations who go above and beyond when dealing with customers. That was the case when I called and spoke with Kim. Great Job Rocket Lawyer, and you can be sure that you have found a new lifelong customer in myself. Thanks
CAUTION: This company is a scam. They let you register, don't give you access to anything within the first 7 days of trial and then (when you think the registration was unsuccessful) suddenly start collecting. You can only cancel via the account, but they don't send an email with a password and the password reset doesn't work well either. If you try to cancel by e-mail, you are deliberately sent from pillar to post. After several complaints, no solution is offered and they continue to insist that the invoice must be paid. The positive reviews on the various websites seem to be fake. Often the reviewers have only posted 1 review. My advice: DO NOT do business with this company and stay far away from them.
The service is fine but the membership fee is not clear and difficult to, "decode", at best. A free membership for one week is the offer. Three free documents, as part of the free for one week offer, is VERY hard to find and there is no clear indication of a charge if you exceed the three free documents.
I started my journey on the site to create a single document. When I started to create a second document a screen appeared that required entry of credit card data before I was allowed to proceed. Seems to me if three free document are offered the credit card should not enter into the equation until you start the fourth document. That should have been a clue that something was not quite what was being offered.
After seeing a $39.95 on my credit card statement I contacted a Rocket Lawyer associate to ask about the charge for the free one week opportunity. After trading several emails I finally found a very unclear and carefully worded explanation of what might happen if you use the free for one week service and create more than three documents.
I appreciated the opportunity to create the required legal documents but the lack of clarity about the payment was quite frustrating. The old saying, "if it seems to be too good to be true", it probably is. My advice to the folks at Rocket Lawyer would be to clearly state what the cost really will be. Be clear, be up front and put it on the front page so folks won't be misled. Due to the number of very poor reviews on this site I guess many others have had the same or similar experiences. Do a better job Rocket Lawyer and be very clear. Nuff sed.
Printed a lease, there was no place for tenant to sign
Hello Magrick,
We're sorry to hear about this matter! Please call and speak to a customer service representative to troubleshoot this matter with you. Our number is 877-881-0947 (M-F, 6am-6pm PT).
Could not find a way to cancel trial but got phone number from credit card billing.
Hello Gary,
We're sorry that you had trouble downgrading (cancelling) your membership. Members can cancel their membership through their account details while logged into their account. If you need further assistance at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Reply was swift, but, too much legal language for a simple easement for a private sewer line across the neighbors. Did not provide a good template for Minnesota, both husband and wife must sign. The Neighbor can grant a simple easement to remove title encumbrances from both properties. I have to seek counsel in Minnesota.
Hello John,
We're very sorry that you've had this kind of experience with one of our documents. If there is anything that we can do to assist you with this matter at this time, please email us at customeroutreach@rocketlawyer.com.
Expert and professional digital marketer with the best communication, extra fast delivery and 100% satisfaction. I'm expert in Social media business marketing positive reviews like as- BBB,Sitejabbar,.io and GMB and trustpilot.
Hello Maria,
We appreciate your review, thanks so much! If there's anything that we can do to improve your experience, please email customeroutreach@rocketlawyer.com.
Thank you for the refund I was not able to use these documents due to the language I did not know the trial was only for 3 documents, may need to post that somewhere, but that you for the excellent customer service and resolution
* Rocket Lawyer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Ms. D,
We appreciate your review, but sorry to hear our services didn't work out for you. Please let us know if you need further assistance by emailing customeroutreach@rocketlawyer.com. Thanks!
Very frustrating, the I opened the site because to said it was free. Got done to find out oh know it would costs $5 and then start charging you per month without reaching out to you to let you know that was happening. Finally I found a number to call, thankfully, the person clarified and I now know what to do and how and when to stop the service.
Hello Carol,
We're very sorry to hear about your matter. Please let us know if you have any questions or concerns by emailing customeroutreach@rocketlawyer.com.
As a pensioner and on a once of time my son used your services. Unbeknown to me I have been billed $40 per month since 2019 for the once of use. The shocking fact is although Racket Lawyers have records that the account has not been used again. Fair trade is when there is fair trade between two parties. Just another racket if you are oblivious to the unexpected.
Hello Malcolm,
We're very sorry to hear about your matter, but it looks like you were refunded and the membership was downgraded (cancelled). Please let us know if there's anything else that we can do for you by responding to our private message.
Just paid to have a frustrating experience. Reached out about a delayed filing with the state and has at least three emails go unanswered by rocketlawyer. Eventually called the state and talked to somebody who could let me know.
Hello Johnny,
We apologize for this matter! Please respond to our PM if we can assist you at this time.
I was told I would receive and email stating my Rocket Membership has been canceled. I have still not received the email. Once I do the rating will increase.
Hey Tabetha,
We appreciate your review! Another downgrade confirmation email has been sent to you, please be on the look out for it!
In order to ask a question you have a very limited space in which to ask (700 characters) my question was a little complicated so I was unable to really explain it with that limitation, but I did my best condensing it. They were supposed to be fast with their answers but a couple days later there was still nothing, so I ended up cancelling the membership and going on justanswers.com and paid for a QUICK and detailed response. Then tonight I FINALLY got an answer on rocket lawyer. It was the worst answer ever, the guy didn't understand anything I was asking, which I partly blame on their limit of 700 characters and partly on the fact that the guy didn't seem like he really even read the whole thing. This company is awful, don't waste your time.
I thought the process was easy to use and the forms seemed to give me EXACTLY what I needed BUT it turned out to just be a way to refer lawyers who told me the forms were no good. Don't know if that's true or not, but the lawyers don't seem to think the forms are legal as they are written! Rocket Lawyer did refund my money.
I signed up for this "free" service once before only to cancel when I found out "free" meant free for one WEEK-then th ey start charging you. Honestly, how many legal issues does the average Joe have?
I forgot about how they reel you in with thte offer of free legal form templates, etc. so I went on their web site again only to be taken to the payment page after carefully filling out the forms I wanted to print. Again-1 week free then you pay. I think to say these forms are free is not only mis-leading, but you can't down load your document until you pay-so where is the "free" part. Definitely would nnot recomment this site to anyone.
Gain trust and grow your business with customer reviews.
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Hey Po,
We're so sorry for your situation and we have directly messaged you here on SiteJabber to get a better resolution for you.