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Review of Rocketgate

Rocketgate reviews

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jeremyb43
5 reviews
14 helpful votes
1/7/19

they took 7 days to reply to my request and then said it was not their issue when it was

this is terrible company to deal with

they make you provide far too much evidence

requested cancel on 30 th dec

wrote back no reply on 30th with evidence

Re: [Customer Support #IAG-862-33456]: please cancel autorenew for this site and revert back

wrote back on 31st
REPEAT OF PREVIOUS EMAIL
NEXT I AM GOING TO COMPLAIN TO YOUR CUSTOMER

2nd january description of problem

hi
thanks
i eventually managed to cancel jeffs site
but despite this i have not received email confirmation to this effect which is the normal standard practice.
so this is stressful
one should have to worry about these things if one has paid legimitately and cancelled autorenew legitimately

also the oei -billing support-number linked to this site, is temporarily inaccesible
this leads to loss of peace of mind
i will avoid that biller in the future

jan4

Date: Sun, Dec 30, 2018 at 3:01 PM
Subject: Re: [Customer Support #IAG-862-33456]: please cancel autorenew for this site and revert back
To: <cs@rocketgate.com>

i have cancelled my subscription on the site oei then redirected to roguebucks
but have not requested email confirmation

my message below sent several times, was also ignored
i intend to create a big fuss about this

the company are now denying having a service issue and are pressuring sitejabber to remove the review, please draw your own conclusions

i did have a service failure, the repeated emails and attempted phonecalls are documented and they ignored requests for clarity. they also did not approach me in advance of contacting sitejabber to resolve this issue. also it is standard practice that when autorenew subscriptions are cancelled an email confirmation should be sent

these people have the gall to try and pull a legitimate review off after an extensive papertrail that i have of correspondence with both rocketgate and the company that they process the payment for.

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