- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
Rock Auto Parts has a rating of 2.03 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rock Auto Parts most frequently mention customer service, and return shipping problems. Rock Auto Parts ranks 843rd among Auto Parts sites.
No positive highlights yet
Needed air filter for my 2007 Pontiac Solstice at a price I could afford discount parts stores wanted $45.00 dealer wants $40.to $50. At Rock Auto I got 2 For less than $20.00 ordering was easy delivery was fast I Am a very happy woman this is my 3 parts order I wish I had called customer service to find filters I would not have got 2 years with a new no So If You Don't See It Call and Ask
I will never use them again. It's always a problem and there is NO ONE to help you. It's all digital. When you get a defective or broken part... return shipping is on you. Then it's weeks before they send you a replacement. Sometimes they will charge you for the same part twice and say it's because you didn't send it in the original packaging or they determined it was my fault or whatever bullsticky excuse they use to screw me over. I'm done with them forever! For a few extra dollars, Amazon and eBay are the way to go.
Needed air filter for my 2007 Pontiac Solstice at a price I could afford discount parts stores wanted $45.00 dealer wants $40.to $50. At Rock Auto I got 2 For less than $20.00 ordering was easy delivery was fast I Am a very happy woman this is my 3 parts order I wish I had called customer service to find filters I would not have got 2 years with a new no So If You Don't See It Call and Ask
Tip for consumers:
If you don't see what you're looking for on the website call customer service they're great
Products used:
Air filter for 2007 Solstice
Have used them several times without a problem but the trust factor is now gone. No direct customer service. Parts were delivered to distribution center 10 miles from my house 4 days ago still haven't been delivered I'll pay more money elsewhere next time.
Products used:
Differential cover, headlights, several gaskets
I have received excellent customer service and quality parts every. Time. Delivery of my parts are quick and the one return I had (because of mixed address) was deposited back into my account with no problem. Excellent service overall.
Super fast shipping. Lots of available options on parts. Ease of use of the website. Reasonable prices.
I ordered several parts from them and received everything promptly. At one point, I thought something was wrong with one of the parts and contacted them. The response was fast and they sent me return shipping labels and offered an exchange or refund. It turns out that I was the one who was mistaken. Everything was exactly what I needed and I had no complaints. I'm glad I didnt end up needing to return anything but I was thankful that they were so responsive to the situation and ready to fix it if I had!
My family has been ordering from Rock Auto for several years now and several vehicles. Just like any auto parts dealer there are issues of wrong parts on a rare occasion but they have always been great when there was an issue (as long as you pay attention to their reasonable guidelines). Honestly, in all these years, I can only remember 2 orders having any challenge and we have ordered well over 20 times from them. They are great priced and as long as it's not an emergency you'll get your items within a few days depending on how close you are to their parts hub. They ship quickly so you can get your repairs done in a timely manner. Love, Love, Love their prices! I found them several years ago when a deer took out one of my front side lights. Local auto parts dealers wanted $135 for the replacement light... I found it on Rock Auto for $45. Huge Savings! From there, my husband and 3 sons have become fans too! Keep up the Great work Rock Auto!
Its Nuts, I am currently dealing with CARID who does not have any fast service, customer service, or even the right parts. Rock auto gave me an estimate shipping day of Thursday. It came on Monday, 3 days earlier than expected with the right parts too. Im pretty content being that its competitor is not doing a very good job.
Tip for consumers:
UI is very user friendly! no need for instructions if you have been searching car parts on other sites. I like it better than auto zone and o'reiley, the 2 main competitor brands.
Products used:
Bought 2 front sway bars for my 1996 ford thunderbird
I spent $1500 with these guys on parts I could not get in Australia. No more than a week later and the parts arrive on my doorstep in perfect condition. Packaged well with heaps of padding protecting my goods. Will happily shop with them again.
I try to buy all my auto repair parts from rockauto as long as i'm not in a rush for anything because you cannot beat there prices. You do pay for shipping but even with the shipping cost, it usually is still lower than most local parts stores. Plus they offer discounts if you keep buying from them. I've been buying from www.rockauto for about 8 years now. Plus you usually get your parts within a week or sooner
Gain trust and grow your business with customer reviews.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
