• RockAuto

RockAuto

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Overview

RockAuto has a rating of 1.64 stars from 1,624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RockAuto most frequently mention customer service, wrong part, and return shipping problems. RockAuto ranks 893rd among Auto Parts sites.

  • Service
    739
  • Value
    717
  • Shipping
    736
  • Returns
    652
  • Quality
    679
Positive reviews (last 12 months): 11.6%
Positive
45
Neutral
6
Negative
336
501
See all photos

What reviewers want you to know

Positive highlights

  • Sorry local guys, if I don't need it now, rock auto always has more selection, and better price.
  • Helpful customer service, easy to navigate website.

Critical highlights

  • I then discovered that there was no phone number or email address.
  • Rockauto Sent me the wrong brake pads (it was the correct box containing the wrong pads).
How would you rate RockAuto?
Top Positive Review

“Excellent Parts at Excellent Prices”

Keagan K.
2/6/24

I have been almost exclusively shopping RockAuto for vehicle parts for the last 5 years. My experience has been great! I constantly find a good choice of quality name brands to choose from and great low prices compared to anyone locally. I always get what I orderd and the few times I have needed to return parts, their return service is streamlined and simple to follow just keep original box parts came in. Really, customer needs to know what they are looking for when they buy. RockAuto isn't going to hold your hand but if you know what you want, you can find it.

Top Critical Review

“Not very good any more”

Jeff P.
2/7/24

I had used Rockauto.com for years but quality control has gone down hill, customer service is near nonexistent and if you want to talk to someone about customer service give it up. Got my last part from them end of January and arrived January. Couldn't install for 2 weeks and within 2 weeks the part which had to be repaired to use no longer worked. Purely insane BS now. They can count another customer lost.

Reviews (1,624)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (82) rock auto (415) brake pads (28) customer support (33) customer service (609)
Thumbnail of user jeffp1575
1 review
0 helpful votes
February 7th, 2024

I had used Rockauto.com for years but quality control has gone down hill, customer service is near nonexistent and if you want to talk to someone about customer service give it up. Got my last part from them end of January and arrived January. Couldn't install for 2 weeks and within 2 weeks the part which had to be repaired to use no longer worked. Purely insane BS now. They can count another customer lost.

Tip for consumers:
I will not waste my time anymore. It used to be good quality and quick shipping. Not any more.

Products used:
Truck starter

Thumbnail of user frankk573
1 review
39 helpful votes
October 5th, 2021

I recently ordered two cans specialty fluid for my trucks package was soaked when it was left on my driveway so I knew at least one can it opened I just now looked since he refused to pick it up try to put the other kin in I'm a cat fell off what a piece of crap so a large-bore can just dumped out on top of my gas cap and of course that didn't work well got 3/4 but when it's the yard. They refuse to answer their 1-800 number they should be shut down. And my view if you won't answer your phone you're criminals

Tip for consumers:
Avoid RockAuto you something like Amazon where they have no questions asked return RockAuto doesn't let you ask questions they're useless their criminals

Products used:
I purchased two current two cans of truck system cleaner. One which apparently have leaked during shipment and since they don't have an 800 number and their website didn't recognize their own po order you're screwed. quite honestly I think this is criminal intent and they do it on purpose

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesh3222
1 review
0 helpful votes
March 21st, 2024

I ordered a front end kit to include upper control arm, both tie rod ends, sway bar links, and lower ball joint. After taking everything off and finding the inner tie rod end is the wrong size I had to go locally for new ones. So now there is no way to just return them. I have to return it all. I also have to pay for any return and it's their screw up. No way to contact them so looks like I will have to just loose $120 for the other inners.Never again.

Thumbnail of user johnh5962
2 reviews
1 helpful vote
January 19th, 2024

Ordered a parts and paid $14 extra for next day shipping. Label was printed on a Monday morning. Item wasn't delivered until 3 days later. Contacted Rocakautos horrible customer service and they said they don't guarantee delivery. I said I know that but UPS does. UPS said when I contacted them that they can provide a refund but I must have rockauto file the claim since they paid UPS for shipping. Now Rockauto won't respond to any of my emails. They are horrible and will scam you out of your money on shipping.

Tip for consumers:
Stay away from Rockauto.

Service
Value
Shipping
Quality
Thumbnail of user dmitryr18
2 reviews
7 helpful votes
April 13th, 2022
Verified purchase

RockAuto a few years ago used to be a good place. The interface is still nice. They have tons of different parts to choose from.
But recently their descriptions became not truthful and their matching capabilities became far from perfect. In addition they ship from multiple storages, so the shipping becomes quite expensive.
As an example, here are my two last orders:
In one case I ordered the oil filters, they claimed they should fit my car, but they didn't. So I ended up selling them on craigslist.
Today I received a 3 cabin filters, RockAuto in the description claimed they are charcoal filers (we have fires here), but actually these filters are cheap Chinese "you can see through the filter" type ones.
Of cause the return is not free, so I am sending it back just because I don't want to deal with it here. Again, I lost the money.
It is shame!

Tip for consumers:
GO SOMEWHERE ELSE
GET THE PART NUMBER, DO NOT TRUST THE CITE AND CHECK THAT IT IS THE PART YOU WANT, DON'T READ DESCRIBTION ON ROCKAUTO.

Products used:
DON'T KNOW YET.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danb908
1 review
25 helpful votes
January 22nd, 2021

On12/11 ordered grill guard for Chevy truck it arrived after dark, Carrier under time constraints does not allow for time to properly open and inspect large package like this. Took to shop for install was for ford. Returned got refund (good). Reordered, got correct one but damaged. Plus cost double for install labor b/c done twice. Picture shows damage. Do not want to have removed b/c of labor costs have already spent over $300 just for installation. Due to physical condition cannot install myself. Will be looking elsewhere for a new supplier in the future.

Thumbnail of user kene132
1 review
26 helpful votes
November 8th, 2021
Verified purchase

I will never use RockAuto again. I've ordered three different parts from them in two orders. First order never arrived - even though the address was correct. I shipped a gas tank and fuel float indicator to my mechanic. He had his address featured prominently on his building and on the bill board next to his location. I was charged and never refunded.

Second order arrived, but it was some poor soul's order located in Texas. I'm on Maui, HI.

Its not worth ordering from this disorganized and incompetent business.

Tip for consumers:
Never order from RockAuto

Products used:
Ordered car parts

Service
Shipping
Returns
Thumbnail of user rgshort5862
1 review
0 helpful votes
March 14th, 2024

Ordered a radiator for my truck with two year warranty. Had it four months it started leaking at the seams. Which is no fault of my own. But they want me to pay for shipping to get a new one on a part that was defective by none of my doing. Bad return policy. Don't think I will be ordering anything else here.

Thumbnail of user lcrestco
1 review
0 helpful votes
March 3rd, 2024

Received unusable parts because of Inaccurate item descriptions. Costing us extra time and shipping cost. Support person "Ronald" unwilling to verify inaccuracies and find what parts actually do fit.

We can't trust future orders because of the possible hassle involved. They tout "in order to keep costs low" as a reason for limited support. Even so, they need to learn there is a minimum level of support required for customers. A level they haven't achieved. Any customer's savings is sometimes lost, with their lack of support.

Thumbnail of user jaxonr2
1 review
25 helpful votes
October 8th, 2020

I ordered from them a lot. It was pretty smooth until I needed help from customer service. Like many online companies, they don't have customer service.

Instead, they have options to select, and those options don't describe my problem. I'm stuck in limbo with $100 worth of parts sitting at FedEx that I can't pick up. All they need to do is authorize package pick up. Very frustrating.

Thumbnail of user tylerb332
1 review
29 helpful votes
August 6th, 2020

Some things work out great. Some parts make you wonder how much crack cocaine their packaging department uses. About a third of my order was missing the nuts and codder pins, strut mounts didn't fit and the camber alignment adjusters came with the wrong sized washers. When they send you the wrong stuff, you're screwed. Good luck getting a return. Wouldn't recommend anything specialty from them. Their negligence has cost me an extra 3 days without my work truck. Thank you, thou may now ingest a satchel of richards

Thumbnail of user tylerg505
1 review
5 helpful votes
December 14th, 2023

No matter how many thousands of dollars you spend at rockauto, they don't care. When they send the wrong part, you either have to keep it or pay the return shipping to get a refund. And they never offer free shipping. I am done with this dump. They have no customer service to contact so when THEY screw up YOUR order, YOU are burnt! I will never shop with them again. Learn from my mistake and go anywhere else

Tip for consumers:
I have spent thousands of dollars at rockauto over the last 2 years and recently they have screwed up 3 of my orders and made me wait for them to slowly ship me the part I originally ordered. Except thus time, they sent me a completely different part than I ordered that doesn't even fit on the other part I ordered from them like it was supposed to. And I am the one who is screwed out of my money and rockauto come to find out, doesn't have a customer service department to unscrew you

Products used:
I have "used" alot over the years from rockauto. It's the one I ended up not using because they scammed me out if the part I ordered and are trying to make me pay to ship it back to them

Thumbnail of user keagank2
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I have been almost exclusively shopping RockAuto for vehicle parts for the last 5 years. My experience has been great! I constantly find a good choice of quality name brands to choose from and great low prices compared to anyone locally. I always get what I orderd and the few times I have needed to return parts, their return service is streamlined and simple to follow just keep original box parts came in. Really, customer needs to know what they are looking for when they buy. RockAuto isn't going to hold your hand but if you know what you want, you can find it.

Tip for consumers:
Their site layout may be confusing to someone who doesn't know vehicles and vehicle parts; however, if you know what you are looking for, you can find it pretty quickly. I have been thoroughly pleased with this business over the last 5 years and I make orders with them frequently. I am very surprised they have such a low star rating on here. That is not an accurate reflection of my continual experience with them.

Products used:
Starters, ball joints, control arms, spark plugs, coil packs, bushings, wheel bearings, tie rods, headlight assemblies, air shocks and struts, oil pumps, alternators and more

Service
Value
Shipping
Returns
Quality
Thumbnail of user leet467
1 review
3 helpful votes
December 23rd, 2023

I Ordered parts and paid for shipping. They gave me a date it didn't arrive then I received a email saying it will come a week later! Totally unacceptable! Now mechanic is charging me storage fee because the car is sitting waiting on the parts to come! Rock auto has no customer service so you basically screwed it you have any real issues. Never again! I rather pay store price and get quality parts and if I have any issues I can take it right back and or at least have someone to talk too about my issue

Tip for consumers:
Pay the extra money to get your parts at your local part store unless you like headaches

Products used:
Product from the local part store because the part I paid for on rock auto didn’t come on time and I still haven’t received it

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrism2643
1 review
24 helpful votes
July 25th, 2021

I bought a brake kit for my BMW but 3/4 of the parts in the kit were unavailable AFTER they took my money. VERY frustrating since I wait days before they even emailed me that most of the parts in my kit were not available. Poor customer service. Check our Auto Anything.com! They shipped 100% first order and it was cheaper! Better website too! Must visit AutoAnything.com! Rock Auto…you lost me as a customer. Too big for your own good.

Tip for consumers:
Check out AutoAnything.com! WAY better all the way around!

Products used:
None…nothing was in stock however the website at RockAuto.com let me purchase everything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamies749
2 reviews
13 helpful votes
March 25th, 2021

I needed parts pretty bad, found what i needed on RockAuto. However I am out $50 on an overnight delivery fee that never happened. It's been 2 days now and no parts. FedEx won't do anything about it either. I highly do not recommend this site if you need parts right away. They rip you off for the extra fees.

Tip for consumers:
Do not use overnight delivery for an option, you will get it 2 days later. They took the $50 delivery charge and won't refund my money even the $20 difference between next day and 2 day delivery. FedEx will not help you either.

Products used:
I have coils and spark plugs and grease. All were expected yesterday so I have not used any because they are not here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user arthurd494
1 review
2 helpful votes
February 16th, 2024

Oil filters arrived with open gasket packaging. Filters and boxes had oily fingerprints on them. Expensive NGK platinum spark plugs came in open boxes with oily fingerprints as well. For convenience, Rockauto has no number to call and no one to answer emails. I purchase parts online regularly, (AudionlineParts, PartsGeek, eBay.) RockAuto is the worse. PERIOD!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mmaziarka
1 review
1 helpful vote
March 2nd, 2024

First time and last time dealing with RockAuto parts. I had a day or two of flexibility for delivery but never received it till the next week. When setting up a return I had to send each part back to separate warehouses which was going to cost 50% of what I paid for the parts initially. It wasn't my problem came a week late now I have to eat it. You can be sure that everyone I know will be deterred from using RockAuto!

Thumbnail of user allang219
1 review
1 helpful vote
February 16th, 2024

I was a long time customer but that ended today. You pick your delivery method and then no tracking information for a week. Took a week longer then the already one week shipping time. That extremely poor customer service especially when you can buy from Amazon and Ebay with free shipping in most cases. They act like they don't care. My money will be spent elsewhere.

Products used:
Oxygen sensors

Service
Value
Shipping
Quality
Thumbnail of user kenb520
1 review
10 helpful votes
November 8th, 2020

I ordered front hood struts for my BMW from these guys. Part does not fit, even though the site claimed it did when I ordered it.
Returns are a NIGHTMARE at this place. You have to jump through about 10 different hoops for a refund. There's not even a phone # to contact them.
IF you have ANY doubt about a part fitting your car, avoid this place. Customer service is nonexistent.

Thumbnail of user chirsr1
1 review
0 helpful votes
February 13th, 2024

I ordered some springs and struts from rockauto I have Dodge Durango, 5.7 hemi but they sent springs and struts for 3.6 after I paid a shop to $250 my truck was sitting low in the front the shop said I think they sent u the wrong parts … NO one answers the phone you only could contact them by email 3 weeks later the struts start rattling $340 +250 money just wasted…. I will never shop from rockauto again. I also have other stuff I purchased a week after I bought my springs … like lower control arms

Thumbnail of user keithf152
1 review
53 helpful votes
July 15th, 2020

I ordered the part is they said it was for my vehicle as you see on their invoice even in on their website they made a mistake and they want to charge me almost the entire price of the part to send it back there's no customer service to speak up it's all through online I'd rather pay a little more go to eBay Amazon or Walmart and get the correct Parts and if there is a problem don't have to go through this

Thumbnail of user erexford25
1 review
0 helpful votes
August 31st, 2023

These guys saved the day. My part arrived a day earlier than expected and fit perfectly. My car runs great. Way better experience than Amazon who sent me a part that wasn't even close to what I ordered. What I also found that most other dealers is the ability to pay for expedited shipping which is what I needed. Thanks rock auto

Value
Shipping
Quality
Thumbnail of user philipj394
1 review
1 helpful vote
January 15th, 2024

Be careful. Website is not specific and no phone number for help. Ordered a part for my truck. Received it ok and part was sealed in brown paper, glued and sealed. Factory part. Of coarse you have to open it to check the part. Paper tore because it was glued. Of it did not fit my truck. Wrapped up in same paper package and returned for a refund. They said it was damaged and installed. It NEVER left my living room. They said no refund. Never purchase here again.

Thumbnail of user denisf50
1 review
25 helpful votes
December 7th, 2020

Received my package today. Got 4 bottles of Wash-R Emulsion. Ordered 2 ball joints for my firebird. No packing slip in a RockAuto box. Impossible to return as I have to ship across the border. Thinking of posting to youtube just to show how incompetent some people are. Picture of what I received. I would leave zero stars if I could.

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About the business

RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Easy to use parts catalog.

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1.6
1,624 reviews
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