Rockabilia

The agent who answered the phone was very rude and dismissive. Her condescending attitude shows no empathy when dealing with a customer. She did not attempt to help the situation and keep me coming back to spend money. She made it worse with her rudeness. Keep your overpriced bootleg merch that looks nothing like the image on your site. Ill spend money elsewhere moving forward. Perhaps she should be packing orders in the warehouse, not answering the phones.

I ordered a T-shirt in the US to be shipped to Australia. It started out well...received a tracking number and was able to track it all the way to Australia.

Then...nothing. The item got stuck somewhere post customs and when I got in touch Rockabilia simply said to contact Australian customs myself?!? Without any item info (other than a proprietary tracking number that only their delivery company uses), Australian customs will not know what I'm talking about. It is the responisibility of the delivery company (AsendiaUsa apparently) AND Rockabilia to make sure the item gets delivered.

In other words, customer service at Rockabilia is useless and they don't take responsibility for deliveries. So, save yourself a lot of frustration and don't order from this site!

I bought two shirts for 60 bucks in November. I received one of the shirts, the package said the other one would ship later. I never received the second shirt. I've tried to reach out to customer service, but they told me they won't do anything/ don't care. They only have one person that works for their customer service "team", and she is incredibly rude. Reporting them to the BBB

Order somewhere else, I ordered a patch 12/29 and they didn't ship for 4 months, ZERO communication from them that there was any type of delay. Will not recommend them or order from them ever again. Buyer Beware

Ordered a custom hat on Nov. 25. On Nov. 30, email sent to inform me it was delivered on Dec. 16. No further notification. Called today, spoke with carley and a manager, Shannon who said they can do NOTHING to inquire or resolve. They don't mind taking my money for nothing but because I live in canada, they feel it's OK to fraud me. What a despicable place, don't deserve my money!
ALL BEWARE, ROCKABILIA IS A FRAUDULENT COMPANY, SAYS THE MANAGER SHANNON!

"Posting 1 star as I cannot post 0. Ordered overpriced crappy merch at my daughter's request against my better judgement. Got a notification of delivery. We were at home, my neighbors were at home, i am in a house, there is no way in hell this product was delivered. The tracking number is an easypost tracking number leading back to their own site. I contacted "customer service" to explain no shipment was received. Received an email back "we are not responsible for lost or stolen articles, you can re-order at 50%". They could have just stopped the sentence after "we are not responsible". Garbage service, crooks, lesson learned. It was only $33 but my daughter is disappointed as she ordered over a month ago for a birthday this weekend and now has to find an alternate gift. Do NOT buy from this trash site."

Im poor, I saved up for a year, to 3 T shirts. They f****ed up my order and got it wrong. I ordered 3 XXL band shirts. They sent 1 XX band shirt (which was correct) Another shirt (medium sized, so I cant wear it) and the 3rd band shirt they sent me, wasnt even a band I ordered (medium) So I gave them my money, for 3 shirts, and I can only wear one. DO NOT give your money, to these idiots, they are so stupid, they don't know how to pack an order. Assuming humans are working there? Maybe monkeys?

On August 11th 2023 I made a order from Rockabilia.com I ordered a Beer Stein and a Iron Maiden back patch. Two days later I received the Beer Stein. On August 28th I received a email stating my back patch was delivered and it never was.

Everyone I've talked to who's bought any clothing from here (including myself) has been more than disappointed. I bought a jacket off the website months ago. Had a product number and everything but it never came. It took weeks to get a refund even after that. I've talked to so many people with a similar or worse experience. I wouldn't be shocked if they don't really have half these items in their stock. I'd give it zero stars if I could.

The shirts I ordered were very poor. They shrunk significantly in the wash to a point where I had to throw them out. Very very poor products.

I made an order more than 2 months ago. 2 months! It hasn't arrived yet, and the costumer support is just a copy-paste message they send to everyone. I tried to contact them 2 times and they just sent me the same response. Looking at other reviews, it looks like im not the only one having these issues. Might as well be a scam, look for merch somewhere else.

First time I ordered from this company they forgot to include one shirt with the order. After I contacted them they sent it. Second time I ordered I received a tee shirt with a defective transfer. When I sent pictures they said there can be "variations" in printing and denied it was a defect. They agreed to a refund, but I'd have to pay shipping. The original shipping cost and the return shipping cost would have been more than the value of the shirt. They advertise "official" merchandise. My purchase was officially defective. Spend your hard earned money elsewhere with a more reputable company.

I bought to grab bags of juniors large and extra-large shirts when they arrived none of them were even remotely the same size and they were all super small. When I contacted the company the customer service tried to blame it on me. I then started posting on their Facebook ads how terrible of a company they were and they responded to me asking for my order information to rectify it. I sent my information to them via instant messenger and they have never responded to me. I went onto the page again today and found out they have blocked me from posting anything! This company is truly the worst company I've ever dealt with their products are cheap and their sizing is not correct!

Rockabilia is a bunch of thieves and scammers, I ordered a band t-shirt, money paid, after more than month no package arrived. When I asked for refund, the shop replied that they cannot do it. When I asked for package number - no reply.
I have my rights in EU which are not respected by this shop. DO NOT BUY THERE

Very unsatisfied! I purchased some items off their website only to find out that half of the items on my order that quote unquote available at the time were not! Can you just put out of stock instead of misleading? I more then likely wouldn't have ordered it. Now they hold the whole order until they have the missing items. Ha every other site states so not in stock. Very unprofessional,! Very inconvenient!

If you are a NEWBIE to the licensed collectibles arena, please LOOK ELSEWHERE. All of their merch is priced at least 25% higher than other wholesales and dropshippers (who increase pricing a bit to make up for processing). I was looking through their inventory comparing prices and was astounded. Don't even bother unless you're ready to lose money and ALWAYS SHOP AROUND for pricing! Places like this make you think you have access to all kinds of merch and hope you aren't looking in other places. HARD PASS for me.

They sent me a white shirt with a red marking on it. I contacted them, they told me to sent it back and they said it had been washed and began refusing a refund, exchange or even a return of the product. SO they basically just blatantly stole my money. I would like to note that I had not washed the shirt. They sent it to me, I took pictures as it had a red pen marking, nail polish or blood on it. Then they refused a return/exchange/refund. Thieves. I see I am not the only one, do not buy anything from this company they will rob.

I ended up canceling my order before they sent it. They are SUPER rude/snooty. Steer clear! Reviews are atrocious!

Never order clothes from this site. Some of the products they sell have never actually existed, and most've the ones that have aren't actually in stock. Trying to get a refund from them after going through their mess of a costumer service system is absolute Hell. Waited months for a jacket, it never came. Asked about it and was told it was out of stock when I purchased. Shocker, it was, and still IS marked as in stock on their website. Took weeks just to get my refund after– not including shipping. They've done this to dozens of other people. If you don't push they more than likely won't even refund you for items you never receive, just give you store credit. I'm also pretty sure they clear the reviews on their actual website. For the amount of people on this site, other review apps, and social media (Twitter, Facebook, Reddit, etc) that've had so many issues, it's shocking to see they have a 4 star rating on their own website. Total scam. Has been one going back nine years. Always research websites before buying!

Purchase a t-shirt from them May 14th 2020.
Contacted them by email a few weeks later asking them what was going on with my order. Received an message from them telling me they (finally/supposedly?) shipped my order JUNE 19,2020...
It's july 28th and I still didn't receive anything yet.
I won't make business with them ever again and I'm gonna make sure my friends do the same as well.

If you want to receive your product as expected, then don't ever order from them. I placed an order to receive via 2 day shipping and paid more than even the cost of the actual item I was buying only to get my item in 5 DAYS. Then, dealing with them to get my shipping money refunded has been just as terrible and ridiculous. Horrible customer service! Save your money and order from a more reputable company.

I've order several shirts in November of 2019 and it's January and haven't gotten them yet. This the worst on-line shopping store ever. They need to stop using the pony express and use FEDEX. If the units are not in stock, then why post it on-line to be sold. RIDICULOUS!

These guys are the worst. Super unprofessional, terrible customer service and can't admit fault when clearly they are at fault. Don't shop with them!