• Roblox

Roblox

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Overview

Roblox has a rating of 2.26 stars from 1,085 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 62nd among Role Playing Games sites.

  • Service
    279
  • Value
    247
  • Shipping
    158
  • Returns
    185
  • Quality
    249
Positive reviews (last 12 months): 15.1%
Positive
18
Neutral
10
Negative
91
260
See all photos

What reviewers want you to know

Positive highlights

  • Roblox has many fun games, but there are some bugs in games.
  • It is the only way to get free robux And fun games.

Critical highlights

  • First of all, like the title of this review, customer service is extremely poor.
  • I had over $250 of charges on my credit card over 2 days for Roblox charges through my Apple account.
How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Top Critical Review

“Trash support don't buy robux”

Infamous X.
2/2/24

They charged me and extra 400 for a private server when I only purchased 1 so total they charged me was 800 robux I been asking the developer and the roblox support to give me a refund because I know for a fact I didn't purchase 2 server but they are taking so long and not replying to my emails I sent so don't waste your hard earning money into this stupid gay as game $#*! roblox and all those dumb as creators and supporters yall trash as can't help for $#*!

Reviews (1,085)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (75) fun game (53) credit card (39) gift cards (32) email address (11) fun games (53)
Thumbnail of user jacksj8039
1 review
1 helpful vote
June 14th, 2023

If you want just a quick summary: I've loved Roblox, but it's not as good anymore. Many players and I have wasted our money and now some of our gamepasses don't work because Roblox developers are lazy.

However, if you have time to read, please hear me out and read my full review.

As a person who has played Roblox since 2017, I can confirm that Roblox has had some shining moments. A large variety of "experiences" to try, many different players to connect with, and lots of cool items to create and collect. However, the game isn't as good as it used to be. At this point, I'm probably playing due to nostalgia. Also, many of us have been scammed by the lazy creators.
First of all, their was a situation last year with the audio privacy. Roblox banned audios over 6 seconds from becoming public. They did this to prevent lawsuits concerning copyright claims. This is a problem for many of us Roblox players because we have bought gamepasses in various 'experiences' on Roblox to play our own music. Now, our money has basically been wasted because we can't use boomboxes anymore to play music. Even some audios that are under this 6 second limit aren't being approved later. Roblox's developers and creators are so lazy that instead of hiring a team to approve audios to make sure they aren't copyrighted, they just ban all audios so they don't have to deal with any consequences. They won't even offer refunds for any of these gamepasses.
Second, be careful who you allow to play Roblox. I have firsthand seen some disturbing things happen on Roblox. Sometimes people swear in the chat (which also shows how flawed Roblox's censorship is) or say inappropriate things to other players. (This is a major reason why I regret buying gamepasses in 'experiences' such as Meepcity)
Try Roblox. It's free. I'll tell you, it's not awful. However, I want to warn you about the dangers of buying gamepasses because I have lost many dollars to gamepasses that are now inactive and useless. Roblox used to mean so much more to me, to all of us Roblox players, but now, it feels like a joke.
I hope that Roblox will see what it's doing with itself and will try to work on their moderation in the future.

Thumbnail of user amys3286
1 review
2 helpful votes
August 14th, 2023

Lets get to the hate part first, ROBLOX KEEPS BANNING MY ACCOUNT FOR THE SAME REASON AND STUPIS ERROR 403 WONT LET ME BACK IN. PS: ROBLOX IF YOU DELETE MY ACCOUNT FOR THAT SAME REASON I KEEP GETTING BANNED FOR THEN I WILL ACTUALLY GO INSANE.

Thumbnail of user alfredoh66
2 reviews
1 helpful vote
January 10th, 2024

I believe that Roblox needs better security because there are always hackers on that website and some people just purchase the app so they can hack other peoples accounts. Roblox can be helpful when you're bored. I made this review because of the security system and how it can be good when you are bored.

Thumbnail of user mutkarsh813
1 review
0 helpful votes
March 24th, 2024

This is one of my best games I have ever played but I keep getting banned for no reason and shows that I got banned for spamming and abuse item is "pls" please unban me so I can play this game peacefully again
-thank you

Service
Value
Shipping
Returns
Thumbnail of user turkeyk
1 review
0 helpful votes
February 23rd, 2023

Goood Ggtghquestions to go back account for sale to go back on line up against time questions to go back on line up

Tip for consumers:
Goood to go back on line up against

Products used:
Goood to go back

Thumbnail of user mariof110
2 reviews
10 helpful votes
January 9th, 2022

I will Don't Understand How The Staff team Doesn't Moderate The Platform Due to Corruption jobs, How It's terrible For the Roblox Moderators Has A lot of Cropped weird furry content. And Some Users Who violated Rules and TOS.

Robux and Premium are Expensive And the economy Is a Little worst and wheres the real Brazilian.

Thumbnail of user weirdpersonwholikestanukis
2 reviews
0 helpful votes
May 25th, 2021

Idc it's fun but whatever like sure there are cyberbullies and all that but come on it's a fun game!

Thumbnail of user chloeb175
1 review
3 helpful votes
April 2nd, 2021

When I first got this game when was little I have always been loving it. Then I got it on my laptop, a while later it said that it cannot create a file that already exists. I went to change it in my files and there were no such thing as the file name they gave me. I don't know if this was to do with roblox or something, I tried to reinsall it but it still didn't work. I would really would like to get this fixed :(

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottg1087
1 review
0 helpful votes
May 10th, 2021

I got scammed and did nothing about it also I reported an scammer on atop me and got nothing back I whant somthing done about please.

Thumbnail of user compassg1
2 reviews
1 helpful vote
March 31st, 2020

Roblox is a ok game most games have a lot of micro transactions making the game annoying to be played with out have a lot of there currently Called robux

Thumbnail of user wechamberlain11
1 review
0 helpful votes
June 20th, 2023

Make it be put on stuff like sherts and soes and stufys
And make it well noen becus if u don't mincrafte well bet u and u will lose roblox so make it fames.

Tip for consumers:
no

Products used:
toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user jakobt6
1 review
0 helpful votes
March 28th, 2021

I've been playing this game for over 4 years now. Time for a review.
Game:
This game, its good. Many of the games created in by amazing developers who are very passionate about their work. However, most simulator games take it way to top notch and make it pay to win. There are games where you have to work on them, literally unpaid labor. Getting on the better side, however there are many good obby games, for example: JToH, or Tower of Hell are one of the two more common ones. So overall, that's pretty good.
Studio (game creation):
So one of the main features on roblox is all of the games on roblox are made by players of your community. It's a very user-friendly interface that players can easily get the hang of pretty fast. You script in lua, so its an easy language to learn as well for coding.
Community:
This game has an amazing community, however certain games with certain communities can be very, simply put, discouraging for some people to play. It just makes you lose all hope in humanity some times. There is still a lot of better communities, and they outweigh the bad ones. Sure, there are a lot of 5 year olds (literally) but you can get around it.
Overall:
It's a great game, and I think you should at least try it. Many people don't try it in the first place, because of a multitude of reasons, but mainly the fanbase.

Tip for consumers:
Try not to slip into the dark side of this too much. It can make you a little messed up in the head.

Products used:
This isn't a buying site.

Value
Quality
Thumbnail of user doood
1 review
0 helpful votes
May 1st, 2022

MY BABIES ARE CAMELS AND THEY TRIED PLAYING ROBLOX AND THEY TURNED INTO EGGPLANTS AFTER THEY PLAYED THIS GAME CALLED SHOWER SILUMATOR. SOON AFTER THEY BECAME OLD AND THEIR ARMPITS STARTED HURTING SO I THREW THEM OUT INTO THE TRASh CAN AFTER THEY PLAYED THIS GAME CALLED MEEPCITY. THIS IS UNBELIEVABLE. YA WANNA KNOW WHAT ELSE HAPPEND I LET MY KIDS PLAY THIS GAME CALLED PIGGY, THIS DEMONIC GAME HAVE TURNED MY INNOCENT PUMKIN BABIES. I WOULD SAY INTO PIGS BUT IT WOULD BE AN INSULT TO PIGs in India. Other than that this game is amazing and I met my husband on it. We got married, and then he jumped off a cliff. Everyone on roblox got Covid. So fun. Was this helpful?

Thumbnail of user dominika8
1 review
1 helpful vote
November 18th, 2020

So my son is 13 and as a mistake, his Roblox account was set to the age of 12 I contacted Roblox support and they wouldn't help at all they wouldn't turn off his safe chat and my son really wants that and it isn't like my son would give any private information he mostly gets them back for some sort of scam's my son would love his safe chat off because on the Discord servers like the Greenville ones they think that he is under-aged and he gets banned.

Thumbnail of user briannab85
8 reviews
15 helpful votes
July 2nd, 2020

Roblox can be fun but it can also be a bad website that u can get bullied on. Just if you have roblox than please be careful because one minute you could have 100% self confidence and the next you could have non.

Thumbnail of user platinumt
1 review
0 helpful votes
January 4th, 2020

Starting at first I'll tell you the pros.

Roblox does have educational value, I know this because I play ROBLOX.

I am still quite young, but I am definitely older than most of the people in my community. Most people are pretty nice, and this is a good way of learning languages, traditions and more. This is a decent place.

Roblox also has decent graphics for really low latency. Which is good for laggy computers.

Roblox has moderators and they try their best of fixing bugs errors and edgy schemes. But the thing is the moderator is too slow. This is where the conflict comes in.

Roblox has really edgy places that kids should not visit, sometimes games have very violent events, sometimes certain servers are very toxic.

Once, I was on Hero Havoc and two players kept insulting me. This happened at December~November of 2019.

A lot of scams are in roblox, every single freaking day I see scammers join the server and forces kids to give private information for free robux. Robux isn't needed for gameplay. (At least most of the time, definitely not Bee Swarm Simulator.)

Roblox recently also made terrible updates, I am disappointed to the fact that roblox is going to destroy the roblox icon OOF sound. (Ugh.mp3)

Roblox changes bc into premium and it's a little more sketchy. Premium can auto-repeat, I do have a little bit of money, like $600. But Premium is still going to hurt my wallet.

Some people also can steal personal information. It's very easy, you can ask a kid what's you name, and he will answer right away. Roblox should make children online privacy protection acts, just like youtube so that the little kids would be limited to a point of approval friending from parents and chat approval. Stuff like that.

I love the engine roblox, it is a great place to socialize and it's not too toxic. But it has a lot of edges that I want the moderator to get rid of right away.

Recently I heard that the moderating team is very little. This I was very surprised because roblox is nearly tied to minecraft. (Roblox 90 million players online, Minecraft 91 mil.) I feel like at least 5 million moderators would do the trick. I know this might hurt the roblox wallet, but eventually it's going to be worth it.

This is my overall review of roblox. There are really good pros and really bad cons. I hope roblox can clean the dirty and revive into something spectacular.

(Roblox couldn't arrive to Japan, probably because it has a really bad review from parents at America, and trust me the Japanese parents are super duper duper strict. Except for mine, because they're the best.)

Thumbnail of user arthurm341
1 review
0 helpful votes
November 19th, 2020

The problem with this game is that sure everything is AMAZING but the one problem that a lot of people want to fix is the one problem were you need to own a mouse to scroll on a Chromebook. This has effected a lot of players if they can fix this and maybe some bugs then that would make Roblox a lot better.

Thumbnail of user sophiae49
1 review
0 helpful votes
September 19th, 2021

This game is fun in all, but they stopped using visa cards! Like what? Then i got a robux gift card and it keeps saying invaild code! So i tried many diffrent ways! I think they might be really new because they have letters and --- those in the code! So roblox gt this fixed instantlly!

Thumbnail of user mw353
1 review
1 helpful vote
December 27th, 2019

I started playing Roblox near 2013. I cannot remember specific details since I was relatively young during then. Though, I definitely can say things within the community have changed. Roblox can be fun and enjoyable depending on what game you play. However, on games like Meepcity and Club Iris, (and many other games as well), there are crazy amounts of online daters, people who do inappropriate things, bully/tease others, and who bypass the chat filter. In my opinion, the moderation system on Roblox is awful. It is terribly easy to say inappropriate phrases and swear words. They really don't care about your child's safety or what they are doing on Roblox. Even if you trust your child, I really recommend you see what they are up to on their account. You never know who they could be talking to and what they are up to. Although Roblox is directed towards players who are 10+, there are players of all ages (I'd say mostly teens and young adults). It is incredibly easy to lie about your age when registering for an account. If your child is under thirteen, Roblox will set your account to -13 (means you're under thirteen). It really doesn't do much other than blocking certain things you chat (which if blocked will show up as hashtags). Please make sure your child is careful on this game; especially with what games they play and who they chat with.

Thanks for reading and stay safe.

Thumbnail of user phoebep18
1 review
0 helpful votes
July 19th, 2020

This game has been around for a LOOOONG time, and lemme tell ya over the years it's had some ups and downs. It's mainly the community that's a problem, along with trashy events, scammers and more... I'd know because I've played roblox for nearly 3 years. I wouldn't reccommend letting your child play this without keeping watch on what they're playing. Here's some tips if you run into anyone who's disturbing you in a game:
-Just quit the game, they can't follow you.
-Block them.
-You can report them, but some people say it doesn't work so i'd reccommend the option above.

Conclusion: It's OK, just stay safe from others and let your imagination run wild!

Thumbnail of user notmyr4
4 reviews
0 helpful votes
May 26th, 2022

Roblox is very addicting to play you can make your own shirts, games, and much more but I don't like how you have to pay to make shirts or avatar items this ruins the chance for people to create there imagines this kinda ruins the experince. And I don't like the fact when you buy robux and spend roblox can just delete and theres a little chance you'll get a refund.

Tip for consumers:
If your on PC or laptop use "shift lock" its good for PVP and parkour it is very useful!

Products used:
Games, Avatar items

Service
Value
Returns
Quality
Thumbnail of user treyg22
1 review
0 helpful votes
November 21st, 2020

I dont like the game sometimes because when i look at the cars in greenville and that theres so many random names for cars it would be so more easy if u put the cars real name of what they are so there easy to look up like for the bullhorn like you can change that to dodge

Thumbnail of user maddiel11
1 review
0 helpful votes
February 23rd, 2021

Well, wanna know why I gave this 3 stars? I could of given it a 5 of 4 but here is why.

I get hacked very easily, but I do have a email linked to that account. But the ticket doesn't work for me since it doesn't link to my account. Also loads of toxic people. They need to suspend them off ROBLOX.

Although its amazing ROBLOX! Since that you have a variety of games to choose from its not just 1 simple game, its really unique! You can get hair, clothing, faces, skirts, and many more! You can be creative and make a game and a group and so much more.

THINGS THAT CAN CHANGE:

Workers on ROBLOX can reply in 1 hour max.
Toxic people get a 2 day suspension.
Actually listen to people.
Make building more easy!

Pictures are below! C:

Thumbnail of user maceyw3
1 review
1 helpful vote
September 17th, 2020

In murder mystery, i was bullied along with alot of other ppl. This guy 'AimNation' he said that blue hair guys were ugly along with '1soy_sauce'. I told them to stop, but they called me pride man EVEN THOUGH IM A GIRL! Now they are targeting me and being toxic. Pls ban the both of them.

Thumbnail of user nolanc47
2 reviews
1 helpful vote
May 20th, 2021

Like sure its not BAD but im literally BANNED from zone wars on STRUCID FOR ABSOULETY NO REASON LIKE BRUH.

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