• Roberts Camera

2018 CUSTOMER CHOICE AWARD

Roberts Camera

Overview

Roberts Camera has a rating of 4.39 stars from 275 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roberts Camera most frequently mention customer service, excellent condition, and photo equipment. Roberts Camera ranks 8th among Camera sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    4
  • Quality
    9
Positive reviews (last 12 months): 92.9%
Positive
13
Neutral
1
Negative
0
33
See all photos

What reviewers want you to know

Positive highlights

  • Time and time again Roberts Camera has been outstanding.
  • I appreciate their excellent customer service, as well as their competitive prices.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Roberts Camera?
Top Positive Review

“Just as described”

Ryan S.
2/20/24

These guys are great, the lense that I ordered was in great shape just like it had been described. The battery drive was in great shape as well. I called and asked questions before ordering and they answered all my questions. Great knowledgeable, helpful and friendly staff. 2.8 Macro Wide angle aftermarket crystal clear optics and great detail in the photo.

Top Critical Review

“Very good rating is not good at all”

Leo A.
3/8/19

The reflex viewer I ordered got a missing part. The ratings of the product shows very good. I expect the product to be functional when I receive it. I cant really use what I bought.

Reviews (275)

Rating

Timeframe

Other

Reviews that mention popular keywords

roberts camera (32) customer service (22)
Thumbnail of user joei516
1 review
0 helpful votes
March 25th, 2023
Verified purchase

Being my first time buying from you guys the experience was pretty good I have no complaints. Keep up the good work.

Thumbnail of user khangt4
1 review
0 helpful votes
March 23rd, 2023
Verified purchase

Fast delivery and lens is in mostly good condition except for some scratches on the front element.

Thumbnail of user kennetheb
2 reviews
0 helpful votes
May 31st, 2023
Verified purchase

GOT LENS ZOOM RING REQUIRED 1/3 ROTATION BEFORE BARREL MOVED

Thumbnail of user howards180
1 review
0 helpful votes
May 30th, 2019

I got this to replace my Canon XSI. I am impressed with what Canon T1i I got from you. I checked the shutter count and it is true to what you advertised.

The 6-month warranty is testament to your company's commitment to customer service.

Thumbnail of user parishk
1 review
0 helpful votes
July 26th, 2018

Time and time again Roberts Camera has been outstanding. I have bought a couple of high ends lens and both of the products did not disappoint. If you want to save money with a lot of safeguards to protect your investment this is the place to go. The only negative is I wish they used FEDEX because UPS did a terrible job at getting me my purchase. It was so bad that I had to take a star off of what should have been 5 stars.

Thumbnail of user jeffb526
1 review
0 helpful votes
November 12th, 2018

Only issue I've had is with film camera and lens inspection, testing, and the assigned ratings. Received a couple of non functioning items rated as "very good" that being said, service and support is outstanding

Thumbnail of user vashah3
1 review
0 helpful votes
September 15th, 2018

I'm pleased with my purchase of a fair condition D700 - wish the shipping was free though as it is for all other conditions. It's great to have. Photos of the product to help decide on buying a lower priced camera that might be a bit rough looking!

Thumbnail of user jacksonh32
1 review
0 helpful votes
August 6th, 2018

I ordered a Canon A-1 and a few lenses from Used Photo Pro and was very pleased with the experience and products they sent. Everything was exactly as advertised and in amazing shape. Careful thought went into the packaging as well. My only complaint is that the camera I bought was only advertised as having bad internal foam, upon receiving the camera I found that it had a pretty nasty shutter squeal. But that's nothing too major, and easily fixed. Other than that I'm content!

Thumbnail of user meredithr26
Meredith R. – Roberts Camera Rep

Thank you for your business Jackson!

Thumbnail of user brads223
1 review
0 helpful votes
December 16th, 2018

It was easy and simple. Very pleased only had a slight mishap when I ordered and paid they didnt have one of the items I purchased in stock so it took almost a week to get my money back.

Thumbnail of user briank316
2 reviews
1 helpful vote
March 9th, 2019

Lens was in excellent condition and at a fair price. Tripod foot was missing and it didn't state that in the ad but it also wasn't in the image so I suppose I should have assumed it wouldn't be included with the lens. However, I do feel like it should have been mentioned considering the replacement is $150 but if given the option to complete the transaction again I still would.

Thumbnail of user markj265
1 review
1 helpful vote
January 17th, 2018

They had the camera I wanted at a reasonable price, and the transaction was smooth and efficient. I will continue to check Roberts Camera when I have something I am looking to purchase.

Thumbnail of user royb79
1 review
1 helpful vote
January 22nd, 2018

Solid build
Would like a better knob on the tripod attachment
Pity it also rejects the third party EN-EL15 batteries.

Thumbnail of user francescor17
1 review
0 helpful votes
December 1st, 2018

Il prodotto è funzionante e conforme alla descrizione, presenta piccoli segni di usura ma va bene.
Eccezionale la consegna.
A tempo di record!

Thumbnail of user edk78
1 review
0 helpful votes
September 10th, 2018

I've bought both new and used gear from Roberts Camera. For decades. You can trust them. Service is prompt. Friendly.

Thumbnail of user kevinj145
1 review
1 helpful vote
December 26th, 2017

R. C. Used quite a few days to get the item shipped, butnit traveoed fast with fedex, and the item(kelly moore bag) came in time, well packed in mint condition, very good customer service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Family owned and operated since 1957, Robert? ۪s has become the premier source for new and refurbished cameras as well as a variety of photography equipment Roberts Camera is focused on personal service and getting you the right equipment for your vision.

Company Representative

Thumbnail of user meredithr26
Meredith R.

How do I know I can trust these reviews about Roberts Camera?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Roberts Camera?