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Roaman's has a rating of 1.74 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roaman's most frequently mention customer service problems. Roaman's ranks 119th among Plus Size sites.
This company responds to reviews on average within 5 days
I ordered a blue/turquoise/aqua stripe "big shirt" on sale for a good price. The shirt appears nice and fits as expected, but the fabric is very stiff--I'm guessing either sizing or starch. I will wash in cold water and hang to dry to preserve color. Ordered April 1, got shipping email April 5 saying it shipped on April 4. Initially said it would arrive April 7, later updated to the 9th, no big deal. I don't know how they calculate shipping, but my package contained 4 catalogs--yes, 4! A regular Roaman's catalog, a smaller Roaman's catalog, a Catherine's catalog, and one other I can't recall. I tossed them in the recycling. The catalogs weighed more than the one product I ordered. I'm getting multiple marketing emails from them every day. And if I even look at something on their website, I later get an email encouraging me to buy it. VERY annoying and kind of creepy for them to stalk me for item views. I've unsubscribed, and hope that will actually work.
I purchased two gowns for a birth day gift on May 20th & I just received today June 18th. They took a whole month to send me the gowns, of course after my friend birthday. Now they are charging me $9.99 for their delays. Plus while reviewing my purchase history, realized I had never received my bathing suite cover up. I had purchased several things & forgot I had purchased it too. You cannot Ever reach them by phone. The chat window, even in the middle of the day is not open & shows closed. Worst service EVER!
In April I ordered 4 items only 1 fit. Now it May and still dont have a good statment from them.
They never send me a statment in April. But charge a late fee.
Their size chart does not fit the size i was. I wear size 14. But clothes are 16/18
Joyce Watkins. Alabama
Tip for consumers:
Use another credit card..not theirs. better protecting
Products used:
Bathing suite
Poor service from via their Contact Us number. They put me on hold and hung up. This happened twice, the third time I got through but it was a waste of my time. I received no help. They sent me a coupon code with an order. I read it thoroughly and placed an order that met their exclusions so it should have posted to the order. It would post then disappear then post then disappear. They could not help me on the phone and seemed miffed that I called. After 2 hours of this I finally gave up.
After reading some of the other reviews here I see I was better off not buying from them again!
Hi Sally, my name is Corinne; I am a Customer Service Specialist with Roaman's. I apologize for the frustration you have experienced. I have sent you a message requesting some additional info so I can further assist you.
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Shop online at Roaman's for the best in plus size clothing and styles. Great stylish plus size clothing at amazing prices.
Hi, we're very sorry you experienced this. Comenity Bank is a separate entity. Please call toll free at 1-800-695-0195, Monday through Saturday, 8:00 A.M. to 9:00 P.M., EST. An associate will be happy to assist you.