After I took the car, I found out there was the water leaking from kitchen and bathroom. If I use the water, there were full of water all over floor. So I couldn't use the kitchen and bathroom both during camper travel.
On top of it, I have to cancel all my beautiful spot where I wanted to stay at northern Europe, because I couldn't use the water at Kitchen & bathroom. I need to spend a lot of time to serching new place for staying just nomal camping place. It was really sad, because my wife and kids except a lot for first campervan travel.
Therefore after I return the campervan, I tried to contact Roadsurfer service and they just offered me 50€ refund which is totally not acceptable because of reson under. I just tried to contact my lawyer and here is their recommendation I should react to Roadsurfer.
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I consulted with my attorney to get the legal protection I deserve as a consumer, and below is what my attorney suggested.
The description of financial damages
1. Facilities Damages / Roadsurfer
They are 10% different between with bathroom services and without. Base on my payment/1152€, you should pay for 152€. In additionally I also couldn't use kitchen, it was also financial impact more than bathroom, you also pay 20% of my payment which is 304€.(if you don't agree this, you have to pay all my restaurant invoice which will be more expensive).
For Facilities issue, it's 456€.
2. Rescheduling campaigning spot.
Due to water leak issue, I must changed my lodgment plan which should cover for bathroom & cooking place. Also I just didn't have an option to search, due to high season, wherever free spot left I just took it.
Here under details information
The price for 3 adults, 1 child and 1 dog is DKK 976 / EUR 135.
Søndervig Camping
The price for 3 adults, 1 child and 1 dog is DKK 750 / EUR 100.
THY Minicamping
The price for 3 adults, 1 child and 1 dog is DKK 1300 / EUR 174
Bellahøj Camping
Totally price was 509€. I paid more than 60% over which I didn't want to stay nomal camping place.
Therefore must pay for 60% / 305€
Together this 1&2 topic, the total calculation of my financial damages was 761€.
As your offered 50€ refund, it totally couldn't match with my logical calculation.
Again I strongly recommend you should recalculate your refund offer and here is deadline which I will wait your response until 28th Aug 2024.
If you don't give your response until that time, I will also move next step for my legal protection which I also don't go that long. In additionally my lawyer also strongly recommend me to contact " Verbraucher Centrale" for reporting your poor customer care.