Road Runner Auto Transport

I've recently shipped a vehicle from Boston to Los Angeles. Once we signed the initial contract with Road Runner, that was the extent of their Customer Service. They use 3rd Party Carriers to transport their vehicles and take no responsibility for the delivery of your vehicle. They refer you to the 3rd party carrier. They also do not guarantee " door to door" service as negotiated in the initial contract shipping and delivery dates. They also provide no tracking or any contact information ( address or phone number) of the 3rd party transport company. I was lucky to have spoken to the transport driver to get his personal cell phone. I ended driving an hour and a half to a storage facility to pick up my car. ( at my cost) No reimbursement offered.

No integrity, lack of customer service; disgraceful operation of an so called "Veteran" owned and operated business!"

*** BE AWARE ALL (99.2%) auto transport carriers work through BROKERS vs Independent Carriers. ***

Based on a quote 3 days prior pick up, I agreed to a "RESERVATION" and processed payment for a vehicle purchased which has disrupted my scheduled pickup from current owner; an notable inconvenience for both parties.

No attempt to contact either parties prior to execution date of pickup and the condescending response from their agent has ensured me their are still snakes in the grass.

After further research, finding out this company is operating under "Veteran Owned" company umbrella which lacks the basic core fundamentals for any and all active duty military personnel and veterans such as myself who steer away from predatory practices.

*** REMINDER ***
ALL TRANSPORT CARRIERS UTILIZES SAME SOFTWARE FOR ITS BOOKINGS!

EVEN SO THE CALLED "LOCALLY" LISTED CARRIERS OPERATING IN THE STATE OF PICKUP ARE DIEING BREED OR NON-EXISTENT.

WITH TODAY'S TECHNOLOGY, CANNOT TELL VIA GPS LOCATION OF WHO'S IN PROXIMITY FOR PICKUP NOR REVIEW RATINGS.

CANNOT GUARANTEE LOCKED IN ARRANGEMENTS.

Lastly, AUTO TRADERS over priced options has turned my first transaction into a chaotic experience.

This company is the worst company I have ever dealt with. Customer service was terrible. Scheduled a transport of my vehicle 2 weeks in advance and on day of arrival, driver never showed, said it was rescheduled to the next day, driver never showed up. Then after all that, they cancel the carrier. When I tried to reach out to customer service it was 30-45 minutes on hold waiting and then no help once they answered. Went with a different company and they got it booked and picked up within 2 hours. DO NOT WASTE YOUR TIME WITH ROADRUNNER, YOU WILL BE DISAPPOINTED!

THIS COMPANY HAS A BAD REPUTATION FROM OTHER SHIPPERS AND THE SCAMMED ME. They quoted me a price of $650. They said they had a vehicle in the area and could pick up my car - LIE They didn't pick up and i wanted my deposit of $200 back. Then a couple of days later the call me and tell me they found a driver but I had to pay him $2500. I said no, give me my money back, I signed for $650 and you can't provide. Every call from them the price was different and the vehicle is always in your area - another lie.
They are SCAMMERS. THEY DON'T HAVE THEIR OWN TRUCKS THEY ARE BROKERS. They have no idea what the trucker is going to charge until the trucker bids on the car. Their guarantee is a LIE. I'm dealing with the NASSAU Attorney General at the moment trying to get my money back. Oh, I forgot to mention I was told I would receive my money back in two days. ANOTHER LIE - I'm still waiting for my money!
I WANTED TO GIVE A ZERO ON RATING BUT COULDN'T. IF YOU DON'T MARK A RATING YOU CAN'T SEND THIS REVIEW - THAT STINKS TOO. THEY DON'T DESERVE THE -O-. SCAMMERS DON'T USE THEM!

As a travel RN, I am no stranger to traveling vast distances, but this was my first time utilizing a car transport service. As I was completely stressed before I even sought out a company, what unfolded made everything one MILLION TIMES WORSE. I initially set up the transport date and it was already a week later than my desired time, strike number one. When they found me a carrier, they had me call a number to confirm the booking and transport date. The guy who answered my call was the rudest person I've ever spoken to on the phone. It sounded like he was about to walk out on the job, and I was his last call ever. As I and my girlfriend made the trek to California from Kansas, I needed to call the company for various reasons/concerns. I had the luxury of doing nothing but traveling in a car for hours upon hours. WHAT I DIDN'T KNOW.was that I would be on hold with their customer support line for hours.and hours. Never in my life, have I been on hold more than with this company. At least an hour, 2 hours every time. The next thing I knew, they canceled my carrier that was planned. GREAT. Within the next day and a half, they find me another carrier. Oh, this one was another week later than planned. So at this point, they canceled a driver, on hold for hours, and worst customer service on the phone I've ever dealt with. BUT WAIT, THERES MORE. The second carrier they found me.cancelled on me as well. Two cancellations later, I tried calling customer support but waited for about an hour and then just gave up.

I canceled with them, requested a full refund, and will never, ever, do anything regarding this service for as long as I LIVE. For the record, I called another company called "Nexus autotransport". They found me a carrier IMMEDIATELY, got my car within two days, then delivered my car promptly in another three days. They were AMAZING, and everything that the first company was not. I repeat, do. Not. Use. Roadrunner autotransport. Save yourself the stress, time, and money.

I will be adding to the many negative reviews for this company. I bought a 1949 Ford F5 truck in Moses Lake Washington and wanted to move it to Nampa, Idaho. I used the Road Runner Auto Transport website to book the transport. They quoted me $725 for the 390 mile trip. That seemed reasonable. Then they asked for the dimensions of the vehicle, which the seller provided. They then raised the price to $925 because they said the truck was big. I had told them upfront that it was a Ford F5 so they should have known it was big when they quoted it in the first place. Then a couple days later they raised it to $1221 because they said the truck was "inoperable" which was false. The truck ran and moved on its own power. Since I was on a tight timetable, I was forced to agree to this extortion. So the truck was delivered on Monday, December 11 by two guys who clearly were descendants of the Keystone Cops. Despite having ample room to maneuver, they were totally incapable of backing up the trailer with the vehicle on it. This must have been the very first job they ever did and they had no concept of how to drive and back up with a long trailer. Back and forth they went for half an hour, blocking traffic on the main road as they vainly failed to get the concept of which way to turn the steering wheel to get the trailer to go the way they wanted. They talked to each other in Russian I believe, so I couldn't tell what they were saying, but finally after many failed attempts to back the truck up, I had to tell them explicitly how to turn the wheel and where to drive. I couldn't believe how incompetent these guys were. When they finally got to the point where the vehicle could be unloaded, they ran the vehicle into the neighbor's fence and bent it over. Then they couldn't get the ramps back on the trailer. I will never call this company again. Bait and switch on the pricing, then send out two incompetents to deliver the vehicle

This review is solely on the senior customer service manager Pierce. He gave me all false information! He told me that my car would be picked up by a certain date took my deposit then canceled and said I had to wait and there isn't any solution but to wait a week. Even tho I have stressed countless of times that I'm paying $100 daily of storage fees. He promised guaranteed shipping and then said I had to pay even more money. Lies after lies! He refused to refund me my deposit and hung up on me several times. The worst customer service ever!

I wish there was an option for -100 stars. This is by far the worse company to exist in the USA.

I cannot emphasize enough how utterly horrendous my experience with RoadRunner Auto Transport has been. This company's incompetence and complete lack of professionalism have left me flabbergasted and infuriated.

I initially hired them to transport my car from New York to Florida, and that's when my ordeal began. They failed to pick up my car on the agreed-upon date, leaving me stranded and anxious. What's worse is that they still haven't managed to pick up my car or deliver it to its destination, despite their promises.

Attempting to contact this company is an exercise in futility. Phone calls go unanswered, and if by some miracle you get through, you're subjected to an eternity on hold before eventually having to hang up on yourself due to frustration and lack of patience. Emails are equally ignored, as if my concerns and inquiries don't even matter to them.

When I finally managed to get someone from the company on the phone, they had the audacity to inform me that my car was ready for pickup but required an additional payment of $300 to $400 beyond the original quote. This blatant attempt at price gouging left me dumbfounded. When I expressed my dissatisfaction, the person on the other end of the line, presumably the owner, responded with an astounding level of rudeness. He callously stated, "Too bad for you, I'll cancel your order," before hanging up on me.

I implore anyone reading this review to steer clear of RoadRunner Auto Transportat all costs. This company is not only a broker of incompetence, but a prime example of how not to conduct business. Their false promises, lack of communication, and outright hostility toward customers make them a blight on the industry.

Even their hollow assurances of using reviews to improve ring hollow, as my experience only worsened after encountering them. Do not give RoadRunner Auto Transport the chance to deceive you into thinking they'll improve. They are a disgraceful excuse for a business, and it would be a grave mistake to consider entrusting them with your transportation needs.

Save yourself the headache, stress, and undoubtedly wasted money by avoiding RoadRunner Auto Transport. Their actions are not only unacceptable but border on deceitful and dishonest. In my opinion, engaging with them would be nothing short of a regrettable and costly mistake. YOU'VE BEEN WARNED.

I got an online quote and immediately I got the hard sell from Sean Dillon. Told him we were going to explore other options for now and that we had plenty of time and he told me this... That makes sense too. Since you're a shipping expert (who is going online getting quotes from random companies and using Uship which is a 4th party) ill unsubscribe and block your email praying you never use the website or contact us again. Good luck! Perhaps he was off his meds?

I called RoadRunner after another auto transport company stood me up a day before my move. I called so that I could speak to comeone directly and get confirmation that the car would be picked up prior to us moving, very quickly. Well, they assured me (and took my money). I went the entire scheduled pick up day (move day) with not one ounce of communication from RoadRunner, lol. No one ever called or showed up.

But they took the money in full upfront. It's honestly a genius business model for them, but as a customer, if you are moving, have a time frame or generally value your time... avoid these people at all costs. Yikes.

Secured our booking and paid almost 1,000 dollars and was told a pick up date and was told we would get a 2-3 hr window for pick up. They called 3 days prior and confirmed pick up date. The day before pick up I get a call saying they will be at my house in 20 mins. I live rural. There was no way I could be there in 20
Mins and told the man I was told pick up was the next day. The soonest I could get there was 40 mins. He said he can't wait that long and he will pick up the original day planned. Again was told would get 2-3 hr window but to be safe my husband stayed home until they came. Got a call again 20 mins before pickup. We were given a delivery date and checked often to see if it was still on par. On the delivery date it got later and later and I called to check on things. I was told the car would be delivered but it might be as late as 9pm and again we would get a call with the window. My son took off work to make sure he was available. By 7:30 pm still had not heard anything. Called and company was closed. Called next morning and was told they show the car should have been delivered and they would call me right back. Waited 2 more hours and called back and was told delivery dates aren't guaranteed and I asked why there is no communication if there is a delay and why was I just told day prior it would still be delivered that day. Was given no answer. I said I need a real update and where my car was because my son needs to take off to pick it up. The lady says he doesn't need to take off. They can just leave the car somewhere and hide the keys. How this is acceptable I'm not sure. Especially when the condition of the car needs to be reviewed or it's an apartment complex. I again asked what is the new update because you're told you can track where your car is and when it will be delivered. You can't. The lady told me the best she could do is try and locate the company they contracted and email an update and that's the best I will get. Extremely unacceptable and unprofessional.

To start, I hardly ever write reviews (good or bad), but service from Road Runner was THE WORST! I initially booked a car shipment about 3 weeks prior to my desired pick up date on 5/17/2023. I spoke with the agent, Nick Raymundo, where he booked me with the reassurance that I would receive a booking well in advanced (about 1 week prior to desired date). 1 week leading up to the pick up date, I call again because carrier tracking is still "pending" meaning no one has confirmed pick up for my car yet. Up until THE DAY BEFORE my desired pick up date, A CARRIER STILL HAS NOT CONFIRMED MY CAR FOR PICK UP. I have had terrible customer service in attempting to contact both Nick as well as attempting to reach any other agent for help where I am placed on over a 30-40 minute hold. I was so stressed because I told Nick in previous calls that the latest pick up would have to be 5/18, because I will be on a flight to go back home the following day. I was unabIe to even cancel my booking in a timely manner because no one would answer their phone. I called Nick Raymundo twice with upsetting voice messages and not once did he call me back. When I finally got through to the general line, I was told by another agent (Luisa) after a 30 min hold that I won't get a confirmation of carrier assignment until the day of the shipment. LIKE WHAT?! This is completely unacceptable as I was never told that this would be the case and I am forced into this waiting game. I ended up going with Sherpa auto transport, where I had to make a last minute booking on 5/16, requesting them to get me a carrier to pick up my car between 5/16 to 5/18 at the latest. They were so knowledgeable and helped me through a stressful time that Road Runner caused me. WHATEVER YOU DO, DO NOT CHOOSE ROAD RUNNER AUTO TRANSPORT UNLESS YOU WANT TO BE STRESSED OUT OF YOUR MIND. Terrible customer service service, their quotes are so low that no carrier wants to pick up your booking (which I was unaware of), they lie, are extremely unreliable, and do not care about their customers.

While loading my car on the trailer the bell housing contacted the trailer structure and shattered! I was driving the car and the trucker was positioning planks to keep the car from bottoming out. Obviously unsuccessfully! When I went to file an insurance claim RR employee Jenna informed me that since I was driving the car the claim would be denied! She also said that the insurance would not cover mechanical issues! Do yourself a favor and stay away from these crooks!

~~~~~~~ URGENT: RED FLAG PLEASE READ ~~~~~~~
Booked transport for a vehicle from AZ to PA - verified the holiday wouldn't interfere with the 6-8 days shipping time and was assured the holiday would not cause delays. Raptor Auto Transport was assigned carrier confirmed to pick-up on Sat 7/1 - no call, no show. Nothing on Sunday either, sent an email to Roadrunner late Sunday. An entire holiday weekend wasted waiting for a driver that never showed. On Mon, 7/3 rec'd an email from Roadrunner driver was coming... didn't arrive until 6pm... Day 3 gone and wasted. Excited that he even arrived, let it go and driver confirmed vehicle would arrive by Sat 7/8 (UGH, already arriving a day later than planned, too bad it was picked up 2 1/2 days late, but ok only a day late). Saturday 7/8... here we go again, no call, no show. Then to discover Roadrunner is closed on Sundays - we are boiling at that point. Mon 7/10 - Sister calls the 800# they tell her truck broke down it's going to be 2-3 days not realizing that I messaged the driver. Driver responds that yesterday was Sunday, he spent the day with his family. Tomorrow the driver will there. ~~ TODAY IS WED 7/12 ~~~ Our vehicle has STILL NOT arrived in PA and we can't get anyone to tell us where it is. NOT once, did Roadrunner or Raptor reach out to let us know it would be late! Today, I asked to speak with a manager, they were not immediately available, they give them a message and I can expect a call back in 24-48 hours. That is a major red flag! Who runs a business like that?! Asked service to have Dispatch contact driver to find out my vehicles exact location, 5 hours later no call. I tried calling at 6pm MST (9pm EST) and their offices are closed... yet hours say until 10PM! Situations happen, mistakes happen - its the actions taken to correct that speaks - there have been no attempts to remedy and no accountability.

Long story short - Roadrunner was supposed to communicate with the auto transport company about the delivery. They did not. There was essentially no communication with the company and when I called them, they placed the blame on me saying that I should have handled the whole situation. Beyond disappointed with their "service". Once they take your money, expect nothing on their part. You're on your own from then on. Would give negative stars if I could. Please save yourself the time and stress and go somewhere else.

Full story - called their main phone many times and no response. Their phone leaves you on hold and hangs up on you after a few rings. This was around 3-4 pm on a Thursday, which was well within their posted hours of Mon-Fri from 8 am to 10 pm. Left a message in three places and finally got a call from their customer service representative this morning and the agent was on the defensive an entire time. Basically, the entire conversation was blaming me and that Roadrunner "assumes no liability for anything". The agent laughed in my face when I expressed my concerns and troubles to him and berated me about why I was upset that my car arrived earlier than expected. Well, was I supposed to be able to predict the future? How am I supposed to predict that my car will arrive four days earlier than their estimated delivery date?

I've never been so disappointed after talking with a customer service agent (they're worse than talking with the cable companies - and that's saying something!). At this point, their customer service department should not even include the words "customer" or "service" because they could not care less about either of those things. If you're looking at their page trying to decide if you should give them a call, don't. Save yourself the time, the hassle, and the money. Avoid at all costs.

This is a horrible company. Once they have your order, you fall into a black hole and it is almost impossible to effectively communicate with them. They missed our car pickup date by 5 days with no indication of when the pickup would take place. In the end, we went with another company with guaranteed pickup and life was good. Pay the extra money for a professional service. This company will cause you nothing but grief.

This company is extremely shady and unprofessional. They quoted me a price on two cars with the deposit amounts. When the final bill came the deposit was different than what was discussed. I had no problem paying the higher deposit but when I called to discuss it with the manager Jenna she answered the phone with an attitude, said there was nothing she could do, and then hung up on me. When I called back in to speak to my original representative Nick Raymundo, I let him know I would not be going with the quote because of how Jenna treated me. I reassured him that his service was great and it had nothing to do with him. He then immediately got rude and began questioning me about the other company I decided to go with. I told him I didn't want to share that information and just wanted to be connected to someone who I could tell about Jenna's behavior and then NICK ALSO HUNG UP ON ME. I have never experienced such terrible service when I was polite and professional. Do not work with this company! They are shady, rude, and extremely unprofessional.

Stole $135 from us - "cancellation fee." Had scheduled transport of car. Carrier had not yet been assigned, & cancellation was made more than 30 days out. Had to sell said car due to COVID -19. No service provided to us, yet they still took $135 that we need for food & rent. We are disputing charge. What a racket/scam. Employee "Jenna" was a real peach on the phone - NOT.

My car is 2 days late so far still no show No answer to email, phone call or on line The ony reason i went with them was the delivery date they promisedI could have had it delivered by yesterday for less money poor customer service Not even a phone call I called the main office and the hung up i want a
Partial refund

I needed to move my car from Florida to Virginia and contacted several vehicle transport companies, Road Runner being among them. For background, what I've learned of this industry is that most of these companies are brokers, meaning that they facilitate the transportation by another company. The driver gets paid a fairly standard rate and the middle man takes the rest off the top. Road Runner was by far the most expensive option I found. Bruce called a couple of times and I told him I was still getting estimates. The last time he called I had finished getting estimates and told him that he was the high bidder. He told me that other companies would bait and switch me, that their prices were not total. He asked how much over Road Runner was, I told him. He said "that car won't get picked up" and hung up. I emailed him, told him that his abrupt termination of our conversation was rude, the least he owed me was a cordial termination to our conversation.

For the record, I contracted with a competitor for less than half the cost of Road Runner. My vehicle was picked up the very next day and delivered the day after that, no fuss, no muss. So much for "that vehicle won't get picked up." Do yourself a favor, save some money, go with a lower bidder. There is no reason to overpay for the same service.

Booked for my car to be shipped and gave them a ready day. 5 days pass by and I still haven't heard a thing from them. You try calling customer service and get passed around from one representative to another then the call will eventually drop. Most frustrating thing ever

the automated system is inaccurate and to give my credit card before having spoken with anyone and inaccurate info for reasons related to your system doesn't seem to be worth anything but a 1 or 2 star. Otherwise based on your "TERMS & CONDITIONS" this leaves an opportunity for your company to charge the customer as it states all these fees and penalties and if you're going to charge someone for mistakes than I think your system should not leave reasons for mistakes to be made.

DO NOT USE THIS SERVICE! They were unprofessional and shady, not to mention that they did not call before coming to pick up the cars. They arrived several days early at our destination and since they only take cash or check we had to scramble to get someone out there to pay him. And it doesn't end there. When we payed them they tried to cash our check twice. Besides that, when we tried to contact them about this they put us on hold then just hung up. For their credit, our cars, both of them, did arrive in fine condition although not on schedule. But other than that, I have no good things to say about this company.