• RoadBikeOutlet.com

RoadBikeOutlet.com

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Overview

RoadBikeOutlet.com has a rating of 4.58 stars from 397 reviews, indicating that most customers are generally satisfied with their purchases. RoadBikeOutlet.com ranks 49th among Bicycle sites.

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What reviewers want you to know

Positive highlights

  • GREAT prices, and wonderful customer service so far!

Critical highlights

No critical highlights yet

How would you rate RoadBikeOutlet.com?
Top Positive Review

“So far so good”

Lori S.
6/17/19

So far so good. Came intact. Undamaged. Well packaged. The bike was pretty easy to assemble with what little remained. If not for mosquitoes would have been enjoyable. The 14 year old loves the bike. Best bike he's ever been on. Riding all over the trails and bike lanes of Central Wisconsin. Very pleased with ease of ordering. Prompt delivery. Packaging and ultimately the product. Thank you.

Top Critical Review

“STAY AWAY, Vilano Blackjack Damaged bike”

JOHNNY A.
4/29/22

SCAMMERS, bought a bike from overstock thru Road Bike Oulet and the bike came damaged, Overstock and Road Bike Outlet refuse to help they expect me to pay $405 and not get a perfect new bike. So i called Road Bike oulet and they told me to use nail polish or paint and fix it myself with $15 credit, LOL. Both Overstock and Road Bike Outlet are scammers and shouldnt be in business in the USA. Plus they charge a restock fee and a return shipping fee when its not the consumers fault. STAY AWAY from Overstock and Road Bike Outlet

Reviews (397)

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customer service (41)
Thumbnail of user johnnya181
2 reviews
2 helpful votes
April 29th, 2022

SCAMMERS, bought a bike from overstock thru Road Bike Oulet and the bike came damaged, Overstock and Road Bike Outlet refuse to help they expect me to pay $405 and not get a perfect new bike. So i called Road Bike oulet and they told me to use nail polish or paint and fix it myself with $15 credit, LOL. Both Overstock and Road Bike Outlet are scammers and shouldnt be in business in the USA. Plus they charge a restock fee and a return shipping fee when its not the consumers fault. STAY AWAY from Overstock and Road Bike Outlet

Service
Value
Shipping
Returns
Quality
Thumbnail of user patricial735
1 review
0 helpful votes
July 3rd, 2020

ONCE THEY HAVE YOUR MONEY YOU WILL NEVER BE ABLE TO CONTACT THEM AGAIN
I ordered a bike after carefully measuring ACCORDING TO THEIR POSTED CHART, the bike was ridiculously large, like for an over six foot person when it is the size recommend for a 5'6 foot person. The one time out of dozens that I called that someone answered she lied and told me she was sending the return authorization number. Sent an email but without anything to help me return it. Of course knowing that they don't answer their phone, their online chat or answer emails. I emailed them and nothing. In the mean time, since I thought I was getting a return I reordered the smaller size and now can't cancel that order since they have no communication with customers after they get your money. By the way, the bike looked okay for the price but the claim that everything you need is there is not true so make sure you have tools. Mine was missing the tool to put the disc breaks on the wheel and and a bottle of lubricant that it said goes inside the handle bars. And pay attention to their return policy. They will charge shipping both ways (EVEN IF THE SIZE IS THEIR CHART'S MISTAKE!) and give themselves the right to only refund as little as 50%.
IF PEOPLE ARE INTERNATIONAL ABOUT STIFFING CUSTOMERS OR JUST NEGLIGENT, IS IRRELEVANT BECAUSE IN THE END THE RESULTS ARE THE SAME FOR THE CUSTOMERS AND FOR THE FUTURE SUCCESS OF THE COMPANY.

Thumbnail of user laureng114
Lauren G.
1 review
0 helpful votes
May 28th, 2018
Verified purchase

Easy check out process and the reviews helped me make sure I was buying a quality product. Can't wait to get my SUP!

Thumbnail of user aarons182
Aaron S.
7 reviews
0 helpful votes
May 27th, 2018
Verified purchase

Please set up so can sort to exclude or group"out of stock" items. Was also looking for a standing tire pump, but couldn't find one. Otherwise good... bought stuff I wasn't originally looking for!

Thumbnail of user isabelt13
Isabel T.
1 review
0 helpful votes
May 23rd, 2018
Verified purchase

I really like my bike . They delivered it very fast . I would definitely buy with you guys again . Thanks

Thumbnail of user glendas28
Glenda S.
1 review
0 helpful votes
May 19th, 2018
Verified purchase

Excellent product, well made and sturdy, I mounted it on a sub-plate that is easy removable from my bench, bike is very steady and all sorts of work can be done while in it. All adjustment to the tool are well made. I recommend this tool for those with a working bench.

Thumbnail of user amberd80
Amber D.
1 review
0 helpful votes
May 15th, 2018
Verified purchase

I'm impressed with the quality of bike seat I ordered at the low price of $10-11. I'm ver happy & I'm telling all my friends about road bike outlet!!!

Thumbnail of user susand338
Susan D.
1 review
0 helpful votes
April 22nd, 2018
Verified purchase

No information about the free shipping in terms of how many days it will take I'm leaving the hospital and I'm gonna need my scooter soon and I couldn't see any information about that

Thumbnail of user mariov26
Mario V.
0 reviews
0 helpful votes
May 14th, 2018
Verified purchase

so far so good, i would like if you guys can assemble the bike as well. Isually when you buy a bike atbthe store they assemble it for you at no cost.
Thanks

Thumbnail of user hilaryj3
Hilary J.
1 review
0 helpful votes
May 8th, 2018
Verified purchase

Good coupon code
I'm not convinced they hold 250 lbs. my 215 lb husband cannot seem to paddle without it sinking

Thumbnail of user jeremyv17
Jeremy V.
1 review
0 helpful votes
May 8th, 2018
Verified purchase

Products showed up on time with constant updates about the progress of shipping. Definitely a reliable and trustworthy company!

Thumbnail of user jeredw
Jered W.
1 review
0 helpful votes
May 5th, 2018
Verified purchase

Great shopping experience, website could definitely use some work for mobile. Shipping was super quick and price out of this world! I am officially a huge fan of RoadBikeOutlet.com

Thumbnail of user rebeccan60
Rebecca N.
2 reviews
0 helpful votes
May 4th, 2018
Verified purchase

I got very quick customer service response via phone call and instagram message. The knowledgeable customer service makes me feel way more confident about buying a paddle board without having seen it in person first.

Thumbnail of user rickb146
Rick B.
1 review
0 helpful votes
May 3rd, 2018
Verified purchase

so far so good, did not get a feel if clothing sizes fit snug or just right. It does fit well though

Thumbnail of user lisar393
Lisa R.
1 review
0 helpful votes
May 3rd, 2018
Verified purchase

Fast shipping, great price (lucked out and got a sale)! Exactly what he wanted! Very satisfied, and would definitely purchase again!! :D

Thumbnail of user chrisb679
CHRIS B.
1 review
0 helpful votes
May 16th, 2018
Verified purchase

Product arrived within 3 days at no extra charge. It works great and I have already logged many hours with it. Awesome, very happy.

Thumbnail of user ginnyt8
Ginny T.
1 review
0 helpful votes
May 1st, 2018
Verified purchase

I love the communication from road bike outlet. From the time I placed my order until my purchase arrived. And on the box is contact info for any questions or problems. Seems like great customer service.

Thumbnail of user ebenn1
Eben N.
1 review
0 helpful votes
April 30th, 2018
Verified purchase

Referred by Casey Poli and so thankful. So easy and so excited. She loves her board. I will too I'm sure!!

Thumbnail of user wallacej9
Wallace J.
1 review
0 helpful votes
April 29th, 2018
Verified purchase

I had an unexpected discount applied when I went to order, and that is why I chose to order from your site. Great so far, hopefully it arrives soon.

Thumbnail of user kimm289
Kim M.
0 reviews
0 helpful votes
April 27th, 2018
Verified purchase

Bought this inflatable paddle board for my daughter. She loves the fact that it is inflatable and it will fit in her car so she can take it any where she goes.

Thumbnail of user christopherp155
Christopher P.
1 review
0 helpful votes
April 25th, 2018
Verified purchase

I was very pleased with the customer service of roadbikeoutlet.com. I had started an online chat to find out certain specs of the bike that were not listen in the specs page. The customer service rep did not know the answer but she proceeded to go asked a tech for me. The tech then took the time to take a measurement on a bike they had in the ship,
and provide me with the precise info that I requested. Very pleased with how everyone went above and beyond to get the info I requested.

Thumbnail of user mattm248
Matt M.
2 reviews
0 helpful votes
April 22nd, 2018
Verified purchase

Would definitely use them again ! Very nice bike great price and very quick shipping !! Thanks Great job !!!

Thumbnail of user jeffj115
Jeff J.
8 reviews
0 helpful votes
April 11th, 2018
Verified purchase

Quick easy and I can use my pay pal, quick shipping. Stand works great. Nice stand for the home DIY mechanic.

Thumbnail of user lindak211
Linda K.
1 review
0 helpful votes
May 27th, 2018
Verified purchase

my daughter bought a SUP and it was a great transaction, so we just bought another one. will be recommending this site to everyone.

Thumbnail of user alexandraz8
Alexandra Z.
1 review
0 helpful votes
June 3rd, 2018
Verified purchase

It arrived in perfect condition! Excellent price and fast shipping! Exactly as described, will definitely buy from again! My daughter is so excited to use her new paddle board, thank you!

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4.6
397 reviews
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