• Rite-Aid

Rite-Aid

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Overview

Rite-Aid has a rating of 2.36 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rite-Aid most frequently mention customer service, and phone number problems. Rite-Aid ranks 12th among Drug sites.

  • Service
    79
  • Value
    60
  • Shipping
    29
  • Returns
    30
  • Quality
    53
Positive reviews (last 12 months): 16.3%
Positive
7
Neutral
1
Negative
35
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Rite Aid in Newtonfalls, very slow Unprofessional service, They know they have you and act like they don't care.
  • I followed the instructions in the email I received and experience the worse customer service I have ever had.
How would you rate Rite-Aid?
Top Positive Review

“Easy peasy”

Shawn Z.
11/10/23

I never bought from the store and a rite aid I really just went to get my prescriptions but they are always nice they always have my prescriptions time when they need to be done there before they need to be done and the pharmacist in the pharmacist ignitions are always nice and even the guy out front that works at the counter in the store part of it is really nice so and the right at I go to is the one in Northern Cambria on bigler avenue in Pennsylvania. I really like it and everything works great

Top Critical Review

“Respect an honor to humanity”

Jv C.
1/16/24

A manager uses vulgar language at a custermer then gets pisst because his mother heard all the nasty. Then she refused to ring him up as well as the second cashier. This is were I get my medication he was there as a medical worker,that manager crossed the line when you use f u an kma. I said that's trash I tried to reach someone, but the girl said there's nothing u can do im the manager!

Reviews (185)

Rating

Timeframe

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Reviews that mention popular keywords

rite aid (96) customer service (30)
Thumbnail of user jeannemv50
1 review
0 helpful votes
January 11th, 2024

Glenda at rite aid on Wellesley in spokane wa. Is very rude to the employees and customers. On 1/11/*******@5-530pm went into to use western union and got that done headed to cashier to receive my money. He the nice cashier needed more money and called Glenda over to register and she was saying how next time that they dont have extra. $ to give for WU and was just being rude. I said well then you probably shouldnt advertise western union services. I was in the store at 530pm. Never had problem doing WU before. She just should not be in customer service she clearly has a problem with communication. Thanks for reading.

Thumbnail of user dcdcota67
1 review
1 helpful vote
October 24th, 2023

Rite Aid needs shut down. Doesn't matter which store there are hardly ever any pharmacists there. They're hours are total bull. If CVS doesn't have a problem with pharmacists shortage then they shouldn't either. They've made multiple mistakes with my meds. They just suck. A shame because I've gone to them all my life but I'm done

Products used:
Nothing. They suck

Service
Value
Quality
Thumbnail of user marylous61
1 review
0 helpful votes
December 18th, 2023

I called the Rite Aid pharmacy and received the most unprofessional and rudest person on the phone this person should not be dealing with people she has no people skills and is the rudest person I have ever spoken to I will no longer go to the pharmacy and recommend that she be either given some sort of training or removed

Thumbnail of user shirons
2 reviews
1 helpful vote
February 6th, 2023

Second worst pharmacy ever. They send texts meds are ready yet they never are upon arrival. The website doesnt allow updates of profile information nor records of payments/visits. It seems to only concentrate on retail, in which case they should make pharmacy secondary. The customer srevice phone number is almost fully automated and kicks you off before determining if the issue is resolved. Switching soon

Tip for consumers:
dont expect much

Products used:
pharmacy

Service
Value
Shipping
Quality
Thumbnail of user giseller51
1 review
0 helpful votes
July 28th, 2023

I visit This Rite Aid just about everyday. There's few people that don't do anything when you request for help. I needed something from behind the locked showcase. I needed for someone to open it. I waited and waited so I just gave up. There's also been incidences where customer service happened very rude. I think they're overworked...I don't know but they have a serious attitude.

Thumbnail of user kathleenm2640
1 review
0 helpful votes
August 1st, 2023

The pharmacists at the store on 19th in Rancho Cucamonga care always helpful and friendly. Hopefully corporate will read and listen to this next part. The blinking lights in the makeup and other areas in that section make me dizzy. It`s horrible and you have to look at the floor to walk through that area. I know the employees care but what about the people in charge? Do you really want to sell anything?

Service
Value
Thumbnail of user debbieb1763
1 review
1 helpful vote
January 13th, 2023

Prescriptions I always call my prescripyions in I called one in on the recorded device early in the morning asked me what time do I want to pick it up I sai 11am. Went ther was not ready went back at 2pmwas not ready they getting really bad with this I have been going there for years the service is declining thinking abou transferring my prescriptions to a different pharmacy

Service
Value
Shipping
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Thumbnail of user dawnz102
1 review
0 helpful votes
July 16th, 2023

They have missed several of my meds I'm in pain 24/7 and on insulin this is life and death for me then when you call and ask not being rude to them but they are to you really do your job right you wouldn't get complaints not happy just as bad as Walmart and it's not a compliment

Tip for consumers:
Pharmacy do your job right meds missed is life and death for me

Service
Value
Shipping
Returns
Quality
Thumbnail of user normag212
1 review
0 helpful votes
January 22nd, 2022

The Ambler PA location store is very old, drab and outdated. In addition this location is always short- staffed, Their employees are stressed with the working conditions and putting them in harms way with the frequent shoplifters. The prices are expensive. I don't know why anyone would shop here if it wasn't for convenience.

Thumbnail of user kemg1
1 review
0 helpful votes
October 30th, 2022

Your pharmacy sucks, we will be changing. Number 1, rudeness
Number 2 don't answer phone
Number 3 no help at counter, very slow
Number 4 RUDE

Thumbnail of user jessicas3163
1 review
0 helpful votes
October 28th, 2022

So, I wanted to get my flu shot. I'm already registered in the system because I have Medicaid. The web site said that they take walk-ins until 8:00 PM. So, I walk to the window and say that I want a flu shot. He asks me if I have an appointment. I say no, and he basically says that I need to have an appointment OR that I can walk in on the weekend. It was only 4:30 PM, and the web site said that walk-ins were allowed until 8:00 PM. So, I would have to come back Saturday or Sunday. Or make an appointment. The web site said NONE of this. I don't know if this this particular Rite-Aid's policy, or if he just didn't want to do it. There was also no one waiting in the pharmacy. I felt embarrassed, but later, I went to Wal-Mart instead and got a flu shot right away. The last two years, I got a flu shot at Rite-Aid no problem as a walk-in. Not this year. I wish Rite Aid would review their web site so misunderstandings don't happen.

Thumbnail of user jessicad367
1 review
3 helpful votes
December 31st, 2019

Showing a convicted Welfare Fraud to Obtain Aid thief Susan Tunget, standing in front of the tall bald man with his hands up in the air, in the picture taken in front of the store 101 N China lake Blvd Ridgecrest California ******* on December 19 2019 is absurd. Just look her up on the Kern County Superior website. And you don't think she will steal from customers also?

Thumbnail of user johns7497
2 reviews
4 helpful votes
November 24th, 2020

The receipts you get at Rite Aid say that by taking their "2 minute survey", you will be entered in a contest to win $1000. This is false advertising, there is no contest currently. Now, some merchants trick you to get your private information, and Rite-Aid is one of them. Don't waste your time or give away anything!

Thumbnail of user zoritab
3 reviews
0 helpful votes
May 31st, 2020

One-half gallon of milk in my local Rite-Aid today (Sat. 3/22) was $3.09. This is a shame!

Gristedes, CVS, etc. sell it for $2.

Thumbnail of user elgiem
9 reviews
105 helpful votes
November 16th, 2022

I have tried repeatedly to get on to Rite Aid website. I have tried calling customer service. I tried calling the store. No one answers the phone. I needed to schedule a flu shot. But I can't get on the website I can't contact anyone I've emailed. No one answers anything. Some of the poorest customer service I have ever seen. This is the message I get on the internet whenever I try to go on their site: Access Denied
You don't have permission to access "http://www.riteaid.com/" on this server.
Reference #18.6f3a2f*******917.2afeeed5

Products used:
We get our prescriptions filled there. My husband buys his deodorant there. We buy our vitamins there.

Service
Value
Returns
Thumbnail of user tedj52
1 review
2 helpful votes
January 27th, 2020

Wow. I have been using the pharmacy. 101 N China Lake BLVD Ridgecrest CA, for a year now and have never had an issue. They now must have two employees named Marie, as I called yesterday and spoke with Marie at the front counter. I know this is not the same Marie who works in the pharmacy, as this Marie was very rude and short with me. Never had an issue when dealing with the Marie in the pharmacy, but the Marie who answered yesterday from OPTION 5, needs to have an attitude adjustment. I will go in from now on.

Thumbnail of user carieb19
1 review
0 helpful votes
September 8th, 2022

10 mg of my prescription at Rite Aid was $159. At Walmart same prescription is $10. BIG DIFFERENCE!

Thumbnail of user ronnie328
2 reviews
0 helpful votes
May 21st, 2017

I use my plenti card and i receive the "savings" slip. So for today May 21st i was able to buy 1 get 1 free on cottonelle toilet paper. I go into rite aid thinking it's a deal. Regular price on the 12 pk double roll $11.99. I went to dollar general and got the pk double roll cottonelle for $6 and saved $. 50 with a DG coupon...

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About the business

Rite Aid offers everyday products and services to help you and your family lead healthier, happier lives. Visit our online pharmacy and learn about the wellness+ program.

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