Just wanted to share my recent experience with Riot's so-called "Player Support" because it perfectly shows how little they care about their players. I reached out about MSI stream rewards — you know, the ones Riot encourages you to watch live on their website with the promise of loot. I've been tuning in for 5+ hour streams (sometimes longer due to pauses and tech issues) and getting maybe one capsule — and often none at all. Yes, I'm logged in, yes, the "check mark" is there, and yes, I'm watching from start to finish. Their response? Nothing but canned replies and excuses about "random drops" and "limited grants." It's completely tone-deaf and dismissive. Shadow and Jinx copy-pasted some generic PR responses and closed the ticket without actually addressing the problem. Let's be real: this system isn't rewarding viewers — it's bait. Riot promotes these drops as incentives, then blames RNG and scarcity when players (who are investing hours of their time!) don't get anything. It's not just frustrating, it's misleading. If you're watching these events for rewards, don't bother. Riot's system is broken, support is useless, and their communication is robotic at best. Don't let them waste your time like they did mine. **Doni** ([Live] PS Site - LoL) Jul 10,2025, 09:58 UTC Hello there Welcome to Tarics Tavern💎
Thank you for deciding to contact us! Soo just to be clear here, are you saying that you have not been receiving any of the rewards that we should give while you are watching the streams? If that is the case then could you send a screenshot of the situation that is happening here? If you have any further questions, please feel free to contact us again.
Doni Riot Games Player Support
(My Username) Jul 11,2025, 00:35 UTC I am getting 1 reward capsule per stream and i start watching it early. So lots of 5 game series, comes on at 8pm i dont go to bed till 1 am watching it and i get 1 capsule for 5 hours? Is that correct for the drop rates? Cause if so ill send proof its only giving me one but that would suck. Why even tell people to watch on ur website for rewards when im getting barely anything. Says im check marked for rewards. But like i said I had 7 capsules last night and today i have 8, so i got 1 in the entire 5+ hour T1 series with MULTIPLE pauses due to peripheral issues etc etc. Not happy with getting 1 per 5 hours. Attachment(s)
Screenshot_10-7-2025_*******_lolesports. com.jpeg (My username) Jul 11,2025, 02:42 UTC Can confirm the whole BLG v AL stream i got a total of 0 rewards, turning it on before the first game started. I havent gotten anything. So i dont understand. Sometimes i get 1 or 2, most of the time its 1 and sometimes its 0 like today. Shadow ([Live] PS Site - LoL) Jul 11,2025, 10:12 UTC Hey there, Thank you for writing back, this is Shadow here from player support to assist you today! I double checked everything and would like to inform you that MSI drops happen in specific times and not all the players watching the stream at the moment would be able to get a drop, as the amount of grants are also limited. Please keep in mind that he drops are always random and sometimes you get luckier and receive more drops and sometimes you may receive nothing. I hope this helps you to clarify the situation, if there is anything else in your mind please do not hesitate to contact us. Shadow
Riot Games Player Support (My Username) Jul 11,2025, 13:38 UTC Thank you for your response, though it only deepens my disappointment with your MSI reward drops. After spending over five hours on your website, receiving 0-1 drops is simply unacceptable. It feels less like a reward system and more like a poorly executed lottery. Your explanation about the randomness of drops is inadequate. I expected better from a company that promotes player engagement. This indifference to loyal supporters is troubling and reflects a lack of commitment to your community. Let me be clear: I am not alone in this frustration. Jinx Alter ([Live] PS Site - LoL) Jul 12,2025, 00:19 UTC We appreciate players who take some of their free time out to come up with ideas to enhance the gaming experience of our games, so from all of us at Player Support we thank you for your kind feedback! I'll make sure that your feedback reaches the correct team so that they can assess it. We cannot assure you any changes will be made to the client or game at all, but you can be certain that the correct eyes will look at your idea! I'll go ahead and mark this ticket as "Solved", but if you have more questions or concerns, please, do not hesitate to contact us back, whether it be through this ticket or a new one, and we'll be more than happy to assist you. Hope you have an amazing day!
Jinx "Powder" Alter
Riot Games Player Support Jinx

For over a decade, I've enjoyed the offerings from Riot Games without feeling compelled to write a review. However, recent changes have prompted me to share my concerns, especially regarding the new Vanguard anti-cheat system, which I believe shifts the game away from its "free-to-play" model.

Historically, Riot's games have been accessible without financial barriers, but the latest update has introduced mandatory hardware requirements that could incur costs for new and existing players. For instance, I've been running Windows 11 on my newly built computer without a TPM 2.0 chip and had no issues playing League of Legends until now. The new Vanguard system mandates this hardware, forcing players like myself to purchase additional components. This requirement contradicts the essence of a free-to-play game, as it now requires a monetary investment to meet these new standards.

Moreover, the Vanguard system must remain active in the background at all times to play Riot's games. If for any reason it is shut down, the entire computer must be restarted to re-enable it. This persistent operation could raise privacy concerns, as it has the capability to monitor all running programs, potentially exposing users to increased security risks and data breaches.

I reached out to Riot's technical support for a resolution that wouldn't involve further expenses but was met with disappointing advice: downgrade to Windows 10, which would not only cost me another product key but also degrade my system's capabilities.

During this interaction, I was also provided with misleading information regarding the TPM and its integration with Vanguard:

- TPM Requirement Misrepresentation: It was suggested that the TPM is primarily used for "cert signing validation," which is a misleading simplification. While TPM does enhance system security, its main function is not directly related to certificate signing but rather to ensure secure system booting and to check that the software hasn't been tampered with.

- Hardware ID Overstatements: Riot implied that having TPM would automatically imply a user's non-intent to cheat, which is an inaccurate portrayal of what TPM technology achieves. Anti-cheat systems utilize various detection methods, and TPM alone does not prevent cheating.

- Exaggerated Consequences of Cheating: The notion that a TPM chip could be "banished from this realm forever" if cheating is detected is not only technically infeasible but also falsely dramatizes the capability of Riot's system.

In conclusion, while Riot Games continues to innovate in the gaming industry, the implementation of such invasive and costly requirements under the guise of enhancing security may alienate a portion of their player base. The transition to requiring hardware that incurs additional costs undermines the very principle of free-to-play gaming and raises concerns about the future direction of Riot's accessibility and transparency.

Dont...

This games is trash 0 communicate support the worset games provider in the world...

I literally would rather play games made my EA than this; Riot Games made league from stealing Dota, then made one of the WORST shooter games I have ever played called Valorant which has stolen abilities from Overwatch and gameplay from another Valve game CS: GO. They are extremely lazy and the most content updates given are slight map changes and making the banning system ridiculously sensitive, afk in 2-3 matches that are literally 40 minutes long give ridiculous ban times of over 100 hours, the matches are painful and repetitive, the skins cost £20-£30 each! And the bundles are up to £100?!?! That is enough to feed yourself for 1-2 weeks and it doesn't even give you gun skins for every gun it gives you skins for a set few, for them then to release another bundle for the rest for yet another £100! Not only that but account selling is bannable because they make less money even though you bought it on your account apparently you aren't allowed to do that, the community is full of cringe 15-20 year olds with so much neglect from their father figures that if someone gives them the slightest bit of attention they cream themselves, inspiring the horrible "mommy?" meme that makes me feel like throwing up every time I have to hear a pathetic guy mic it to a girl. I will never bring myself to play league I'd rather watch paint dry or listen to opera than play that excuse of a game. Overall, lazy company, soft community and company that cant handle criticism; instead here is a list of games that are actually worth playing

Team Fortress 2
The Dishonoured series
The last of us
Left 4 dead 1&2
Until Dawn
The Fallout series
Grand Theft Auto series
Red Dead Redemption 1&2
Counter Strike: Global Offensive
Garry's Mod
Terraria
Dead Space series
Devil May Cry series
The Elder Scrolls series
Any Lego game
Portal 1&2
Resident Evil series
The Forest
Raft
Amnesia The Dark Descent
Dying Light
Outlast series
Viscera Cleanup Detail
Spore

Thank you for reading.

I HATE THIS $#*!ING GAME IT IS $#*!. DO NOT DOWNLOAD THIS WASTE OF $#*!ING SPACE MIGHT ASWELL PLAY ROBLOX. 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This rating is false... I dont feel like giving one star.
The company does not care about people. They only think about getting more players and more money.
They were never able to solve any of the queue problems. Constantly I lose my mind in the game because they put me in the same team as people that are waaaaaaaaaaaaaaaaaaay worse than me and they punish me for that.
Like, im not the one to blame for their mistakes and their stone age programming. I know many people younger than 20 that could program better than this company that spends money only in marketing and production of skins (their source of money)
If anyone from Riot is seeing this, just telling u: U SUCK MATE. NOBODY RESPECTS U FOR WORKING IN THIS COMPANY THAT DOES NOT CSRE ABOUT THEIR CUSTOMERS!
Keep punishing serious people for your mistakes and you'll see what future you are building for your comapny.

Would not unban me for saying f@g. Would not unban me for saying f@g.Would not unban me for saying f@g.Would not unban me for saying f@g.Would not unban me for saying f@g.Would not unban me for saying f@g.

This is the first time I'm ever reviewing the game, and the company that runs it,
I've been playing this game for 9 years, and it has always had it's toxic players like any community does, however when you report said toxic players, nothing happens to them, they continue into future games and ruin the experience for 1000's of others throughout the week. However riot makes up for this by making a mockery of the innocent players who report the rude and distasteful behavior of the toxic players by instead reviewing your passed 20 to 30 games with many toxic players who report you for, not feeding 10 kills in 7 minutes, not all inning 3 full health tanks (Leona, Amumu, Malphite) as an ADC ( attack damage carry), or for just ignoring them to avoid trouble, then proceed to BAN or SUSPEND the player who reported the arrogant and/or ignorant players that ruined the matches for them.
This lack of care for the players who don't do anything wrong is what the biggest problem with not only the community but the company who seems to actually encourage $#*!ty behavior from $#*!ty human beings.
I'm writing this review now because this isn't even the firs time this very thing has happened to me, this is now the 3rd or 4th time I've been reported by rude players after they had a bad game either against me or on my team, and after taking it out on myself as well as their own teammates report me for either not talking to them to add fuel to the fire, or telling them after they call me names, that they are a terrible teammate and that they are what's wrong with the community, you cannot step in $#*! worse by telling a toxic human being that they might just be wrong and should stop being such a jerk to people who don't deserve it, because they then report you on their main, alts, and get their friends to also report you in future games or right then and there.
The game is fun but the overwhelming lack of forethought and care for the small percent of the community that enjoys the game and tries to help others by giving them tips and being nice to them, is incredibly unprofessional on the companies part and is one of the main reasons hundreds of thousands of players have quit the game. If you play this game just MUTE the ALL CHAT and MUTE EVERY last one of your teammates, odds are they will spam pings and talk $#*!, then when you say one thing to them you get reported by 3 people and get suspended either in or just from logging into the game in general.

First off, they've had many allegations about how their workers, many many female, are mistreated as well as have allegations against sexual harassment. Besides that: Now look, I'm not new to the riot games community. I've been playing LoL since about 2012, and Valorant since it came out. The games/play style isn't bad, they're alright games overall. But that's if you detach it from the community and the developers themselves. Their games probably have one of the most toxic communities known, it's honestly comparable if not worse than Dota. What sucks is that a lot of the times, the community reflects developers of the games. If there's good developers/mods who care about how their community and the safety of their games, they'd monitor it a bit better. There's been a handful of times where me, as well as my friends, have been given penalties when OTHER players have called us r*tards, f****ts, as well as called the n-word so many more times than I can count. Seemingly, Riot does not thoroughly read through reports, I genuinely feel like they just use a system that counts slurs rather than reading context. So a lot of the times they either give out very inappropriate bans to people who don't deserve it, or don't give bans at all to people who should really be penalized if not permanently banned. Even worse, is if you contact a moderator about the issue, they dance around the asked question and instead phrase it as something that could have been avoided, or it's your fault. I actually just got done with emailing one, as my friend who has autism was being called a r*tard and other slurs, being made fun of throughout the game. Breaks my heart because he's loved this game for a while, but it's hard to love something when everything around it is poorly cared for. After contacting the moderator because the people who reported him got him an 8 game penalty, we were essentially told that there's nothing to be done and next time just ‘use the mute button'. Overall, their games are alright, but for having such a poorly run community and mods with lack of care or empathy, you can easily find other games that are run better and in the long run would be a much more joyous experience. It's just a really, really crappy community and developers don't care about their own game— just the revenue they bring in. Not at all worth it just to play a game. Don't waste your time, or money. Honestly, the 1.5 star review is still too high. I'm someone who tries to approach things without any bias, but Riot company is just such a joke.