Ring

I loved my ring up until recently it isn't picking up anyone coming near or on my property. But it picks up cars riding back and forth. I've tried everything and it still isn't working. It bothers us because we're gone a lot from home and liked being able to see what's going on. Hopefully someone from Ring can help us with this issue.

Ring.com floodlight cams and doorbells video cameras are the absolute best. The best clarity, storage on the cloud, quality, and customer service. Awesome. Look forward to when they come out with 4K video.

I have been a Ring owner and subscriber for almost 2 years.

I started out with 1 camera and now have 3. The camera's are very durable and work well in all climates.

They are up and running 99.99% of the time…all of the time.

One of my camera's runs on a solar panel and it always holds a charge regardless of sunlight.

Customer support is satisfactory but could use a little improvement do the fact that sometimes it is a little difficult to understand what they are saying on the phone.

Overall a great product.

I have 1 of my cameras monitoring the dock on Lake Palestine. On 9/223 it caught 2 suspects taking the kayaks and putting them into the water and paddling away. The video was very clear and the police were able to ID the thieves and recovered my property/ This amounted to over $1500 for the kayaks. Great investment in security monitoring, The police were impressed with the definition of the photos and video which the camera captured.

I had issues with my out of warranty ring cam camera. The tech guy, Jeff worked with me for about an hour. He determined the camera was faulty. They are not only sending me a new camera but reimbursement to have handyman reinstall, credit for my monitoring fee for the rest of this year and credit a full for next year. I've never had a technology company make me so happy. I'm a fan of Ring for life

I previously submitted an unhappy review because within the last several months I have sporadic Live View?
Today a Ring representative, Aaron gave me a call. Aaron stated he will discuss this issue with the developers. I informed Aaron I did not check Live View today to see if it is working.
As soon as I hung up, I checked Live View and today it is working!
I simply do not understand why I am having Sporadic issues with Live View?
I am a 5 year customer & greatly appreciate the concern & follow up by Ring! Hopefully Live View will continue to work!

I recently received a spot battery operated camera from Ring this product is absolutely amazing the technology has improved tremendously quality of the camera is 1080 P easy to install and their special team customer service personnel were extremely wonderful in helping me with this product I thank them very much and I do recommend the spotcamera to anyone who is interested in a good security camera

I have had a RING security camera for a number of years, recently the software stopped operating properly so I contacted RING customer service. RING was very attentive, checked out the equipment on-line and recommended replacing the unit. At no cost to me the unit was replaced and I returned the original camera. This is an excellent product from an excellent company, I am delighted with the security and keeping people off my property.

TRYING TO MAKE CHANGES. TALKED TO NUMEROUS REPS AND NO ONE SEEMS TO HAVE A CLUE HOW TO MAKE A SM CHG

I had an issue when I changed my mobile number to a new number. This happened on Fri 3 June 2022 and the customer service person was called Vanessa. The error was due to my not realising I have another email address, which I had forgotten about. Vanessa was so patient and friendly with her assistance. Ring Team, I would like to say great job Vanessa. Unfortunately the survey Vanessa sent, I hit the wrong button and couldn't leave a survey. So this is the next best thing. Thanks again Vanessa.

We started with the Ring doorbell and paid the $30 monitoring for a year. We loved it so much, we got the entire system for our house. We had to pay the $100 for that, so I asked for a refund for the other via the chat box. I had the money refunded within 5 minutes tops! Are you kidding me? WOW! We had to call another time and had the issue resolved within 6 mins from the time I dialed. This is so refreshing after 13 years with another well known company that kept jacking up our rates. You can't touch this monitoring fee... or their professional customer service! I am so happy! I'm astounded at the bad reviews!

I just purchased a ring 3 plus and it does a great job! Very clear and picks up motions quickly. I feel more secured at night and when I'm away from my house with this device. This is definitely a five star rating!

At approximately 12:06 am on 11/10/18, I was watching tv in my bedroom & received a motion alert on my ring! I went to investigate and found my 7 yr old nephew sleep walking outside near the garage yelling this brothers name! Thank god for the alert this could have been bad if he entered the street!

Recently my gen 1 Key Pad stopped working after 3 years. I called customer service and since we are enrolled in alarm monitoring they were able to send out a replacement. They no longer make the gen 1 key pad to disarm/arm the alarm and instead sent me a gen 2 (which is smaller, and removes the large circle). What I also learned is that the key pad only illuminates when it detects motion near the keypad and there was no way to change that until... I called customer service and after 35min was informed that it was designed that way to no longer illuminate what mode the keypad is in (home/armed stay/armed away). So... I found online that the founder literally lists his own email address online on their site. So I took a shot and emailed him. I did not expect a reply, but he replied! And, he got me in touch with their COO Mike who then informed me that after customer feedback that the light was disturbing to some sleepers, they turned all day illumination off when they rolled it out. However, they built the software for gen 2 so they would have the ability to give the customer the choice to turn it on/off etc. And on top of that they are in the middle of testing that feature, and to solve my issue they rolled it out to my account. As of last night, my Mode Buttons now illuminate all the time so that I always know what status my home is in (without having to walk up the device). I don't know of any other company that would go that far to please a customer. I am a customer for life now!

After I posted a 1-star rating for the ring doorbell, someone reached out immediately to assist me. I cannot remember the name of the first lady who helped me (but she was wonderful) and she connected me with a customer service rep named Alan. He worked with me on my time frame (sometimes a couple of weeks in between due to being overly busy or out of state). I had phone appointments with him and emails. All were very detailed, very professional, and quite helpful! My issues basically boiled down to crummy wi-fi in our area (no fault of ring), but they were willing to exchange the doorbell for one that could possibly fit our needs (one that I believe was not available at the time of my original purchase). I did have an electrician come out to connect it because I didn't want to take a chance of doing anything wrong... but after watching him, I'm sure I could have done it myself. The video recording of the motion detection and doorbell ringing, the angle of the camera (it comes with a couple of plates to help with angle), etc, are all of an amazing quality.

If you're having quality issues - check your wi-fi speed. You might need the wired version, which, at this point, I highly recommend.

Thank you again Ring Team (especially Alan) for helping me when I'd been so frustrated!

After reading other reviews I found Bilan's email and contacted him directly. He put me in contact with Logan who took care of my problem immediately. Today I got a follow up call to make sure my problem was resolved.

I have installed 3 ring devices - 2 floodlight cams and one doorbell. I have been very impressed with the products; they are well designed and well constructed. The floodlight cam in particular is an amazingly sound product and easy to install - at $200. The video is phenomenal. LOVE it! But, more amazing is the the CUSTOMER SERVICE. I had a problem with the doorbell. It stopped picking up motion. I called customer service on SUNDAY. A human answered from a US location! He was amazingly polite and empowered to fix the problem. He sent a new unit and it is working perfectly!

Bought two flood light cams for front and back of my home.
Both worked fine.
Six months goes by and my front no longer works.
I emailed them and was assigned a (ticket number) and the automated email
Said they would get back to me but I had to keep after them to get a response.
They did send a replacement but it will not go into setup mode right out of the box.
I emailed them three days ago and have had no response yet.
I will let you know how this goes...
I learned not to email but to call them.
They sent me another one. Got it up and going. I am happy!
Rick N.

Well, I was reached out to by Kandyce and put in touch with one of their team members, Victoria. Victoria had already made herself familiar with my issues and called ready to help. She did not make any excuses for the way I was treated and apologized admitting the wrong doing of the company. I can't tell you how refreshing it was to hear from someone who took responsibility for the way I was treated, even though she personally had nothing to do with it. She immediately sent me my order of the correct cameras and a label to send the wrong ones back to her. That is simply all I wanted.

She was extremely helpful and professional. She even offered to help me if I had any connectivity issues after I receive them and wanted to make sure I was taken care of. I have not completed this order and I still don't have the cameras, but I thought it was necessary to update my review with this new information. I'll post another update once this is all completed. If you're contacted by Candice or Victoria, trust me, they will fix your issue if at all possible. Great customer service on this end, I wish they had all been as pleasant.

Thank You So Much!

I have had Ring Doorbells since before they were ring. I bought one called the "doorbot" which sucked, than the ring which they gave me a little discount toward since they felt bad for me getting suckered into a crap device, however, since than, not only has their product improved drastically, (still not perfect), but WOW one of the best customer services in the world! They have taken care of me many times, and they are quick to replace the unit and just make sure the client is happy in the end. A FREAKING + for customer service!

I worked with Mark today to get my Ring Doorbell back online. He was fabulous. Not only was he extremely patient (with my 1 1/2 year old son screaming in the background) but he was extremely diligent and got it working immediately. To go above and beyond he also looked at my "motion areas" for my flood light camera / other camera and made recommendations to enhance my experience. All in all, this was a successful call and I appreciated Mark's support. I will definitely be reaching out to him directly with any further questions/concerns.

1 1/2 weeks After I posted the negative review and returned the product back to Costco, I received a call from Andrez ( customer Service Dept.), he offered my a free Ring Video door bell and Chime with the one year free storage service, he did honor the offer and made a BIG difference in my perception of their company.
Now everything is connected and working fine.
Thank you Andrez, I do appreciate your efforts and pulling thru this bad situation for both of us.

I have 3 ring cameras installed and been on their protection program for over 2 years. Recently I have not been able to access my video recordings. I called and was informed that my recordings are no longer viewable because my card payment on file had updated and now has a new exp. Date(same number, same account) so now I have spent 49 minutes on the phone to remedy. HERE IS THE THE KICK IN THE FACE. All the recordings that were recorded during this little gap(and still show on my event list) will now be deleted (without us being able to see them, those during the gap and all of our prior history) What kind of service is that? I will be moving on from ring. At a minimum they should at least give you an email prior to the current expiration to allow you to double check and confirm your payment data. Kind of makes sense to me. Or maybe they are afraid that if you get the email, you might just say, I am so over this lame product! That's my guess! I have had so many issues over the years that I get a delivery and the notification recording only shows a vehicle pulling away.
NOT A HAPPY CAMPER!