Ring

I have had a RING security camera for a number of years, recently the software stopped operating properly so I contacted RING customer service. RING was very attentive, checked out the equipment on-line and recommended replacing the unit. At no cost to me the unit was replaced and I returned the original camera. This is an excellent product from an excellent company, I am delighted with the security and keeping people off my property.

The door bell developed battery problems. Battery runs down in cold weather and you have to take the unit in and recharge it! In cold weather the battery wouldn't even last a week --what a waste of time! You have to constantly remove the battery and charge it outside the doorbell and of course the door bell goes off line during this time. Then you have to reset it. I spent more time trying to get this product to work than it was worth! Was also billed for the service plan thru automatic billing and even though I called as soon as I saw this on my credit card they would not give me a full refund.
This is a purchase I definitively regret!

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I was very excited for the ring doorbell. But right away I started noticing an issue. The motion capture is delayed, it will pick up people as they walk away, cars as they are two houses down. I've had packages delivered right to the door and it never picked it up. Charging issue. The doorbell is hardwired even says so in the app. But it is running on battery supply. The bell rings in the house when the button is pushed it was blue for a very long time but now it's white With the battery icon showing and saying hard wired. I cleaned my wires and the digital conections but still no charge. I had a day when the thing didnt work at all but I reset it then can back. I am purchasing a wedge to see if its at an angle it will pick up people more.

They took a bulldozer through my yard and damaged a bunch of trees and I went to show police they froze my account I only had it for 3 month paid for a year refusing to show any video activity. Secing a lawyer

The Ring Pro stopped working after a month and out of frustration I stopped dealing with it. When I finally decided to fix it or get rid of it, they told me it was out of warranty and they couldn't do anything. They agreed that it no longer worked, but they wouldn't stand behind it. What a piece of junk. Don't buy this product.

My Ring had 2 videos in the middle of the day that said "Persistent Video - no Video." Before and after for hours was fine. I called Support because I have a criminal landlord who has vandalized my Ring Cam before. Just as I got someone (Cedrie, in the Philippines) I went back to Event History and the later of the two magically had fixed itself, 3 hours later! I could now see the video correctly (with my roommate entering). But the earlier one still showed/shows "No Video." Cedrie was absolutely clueless about the issue, telling me she had to give me information like "Ring is battery powered" when I have owned it for 5 years and changed the battery dozens, if not hundreds, of time. She insisted on going over the Motion Settings, even the device was and is working correctly before and after the two events. I finally had to ask for a supervisor because she kept asking such silly, basic questions. I'm still waiting for the supervisor or Level 2. Don't they have a reasonable policy to pass the customer to higher technical support or have support contact me? Ridiculous. As I write this Cedrie tells me leadership says it is my battery (which is showing 28% charged still). I have 2 batteries and I switch between them when the installed one gets to about 8% and have done this for a couple of years. Never a problem and more tellingly the problematic event (see photo below) is almost 4 hours ago -- the newer events have no problem, and yet if the battery were the problem, they wouldn't have been captured. These people are barely trained and try to bs you. Edgar, the specialist for Missing Motion came on and told me that the battery pack (purchased from Ring) acts erratically once it is below 30% charged (mine says 28%, as shown by photo below). I used to get to 10%. Beware, then, of buying battery packs from Ring.

I changed the monitoring from professionally monitored to self on the app. I wasn't aware that, that wont stop my card being charged. Later after few months, I came to know about it when Ring sent an email about payment being declined due to card no longer valid. When I called support, they said, in order to stop payment I need to do it on the website. Changing in the app is not sufficient. I asked for refund of the fees paid since I changed from professionally monitored to self on the app. They denied my request, saying they sent me an email about this (that payment will stop only if disabled on the website and not on the app). I never received any such email. At least I don't remember seeing such email and I don't find in my inbox now either (I could have deleted the email). I am very unhappy with the misleading (cheating) information provided in the app which just stops monitoring without stoping the plan and hence continue to charge the payment card.

So after my fiasco with the Ring Doorbell and Ring Doorbell 2. CS decided we should try a Ring Doorbell Pro. I have been using the Ring Doorbell Pro almost 3 months now, and I must say I am having no issues with it at all. It is by far better than the Ring or Ring 2 doorbells. Stays connected with out issue voltage stays at good levels and I don't miss any rings. In fact I'm using 2 Ring Doorbell Pro's on one transformer, and both are working great.

DO NOT BUY FROM RING.COM. They are incompetent and not truthful whatsoever. They will tell you lies about your orders; promise to ship and only provide a tracking number to a label printed, no product shipped. After contacting 12 people at Ring.com, they still were unprofessional, several different answers and social media director reached out after 11 other people couldn't resolve the issue. BUYER BEWARE! Most incompetent personnel I have EVER encountered. Absolutely miserable!

We bought this system for our home thinking we would have a piece of mind when we aren't home BOY! Was i wrong. We spent over a 1000 dollars for a system that gives me more stress then anything. HERE ARE THE ISSUES THAT WE HAVE!

1. Unable to connect when motion alert.
2. Frizzes and unable to see what is going on.
3. Unable to correspond through voice speaker.
4. We have people knocking on my door and camera does not pick them up.
5. Battery dies fast constantly recharging them.

HORRIBLE!

We have called so many times to resolve theses issues spending more money and still not working! YES WE HAVE VERY GOOD WIFI.

I bought my first Ring Doorbell back in 2016 and loved it. It was fast to notify me when someone pushed the button and fast to answered the person at the front door. In January 2018 I bought a second home in the country and installed the Ring Doorbell II and like the first one it was great. Not long after that I noticed it took several minutes to answer a ring due to the video "processing." By the time I could answer it it just showed the person driving away. It is the same for motion, video "processing." What is bad while it is "processing you can't go live view either. I have found it is faster for me when I get a ring notification to just just pull up the security camera and see who is there, because there is no way I can answer the Ring in time. The one house has high speed 600mbps cable internet, the other high speed satellite 30mbps internet. It doesn't seem to make any difference it takes forever making The Ring Doorbell totally worthless.

They do not stand behind their product. My ring doesn't work I spent hours on customer service and I told them I want them to replace it cause it's a problem with product. They told me cause it was to cold outside that's why it won't work. Then they gave me a code for a discount to replace it for $65 but of course that code did not work. DO NOT BUY THIS PRODUCT!
They told me my door hell to old to replace and I did It still didn't work so they said your house is old it's the transformer for my doorbell needed to be replaced. I had to hire someone to change that but that wasn't the problem. It was the ring doorbell that didn't work. But they wouldn't replace it. Only 1 year guarantee. And that's about how long it worked before I had problems. It's hard wired but kept saying low battery. Total garbage and waste of my time.

I contacted Ring on January 18th and it was determine that I needed a replacement for my Stick Up Cam. They told me it would take 7 days. It is now January 26th and I was told they were out of stock for a for the Stick Up Cam. But I could order one on Amazon and get it the next day, and they have no idea when it will ship. Thanks for the great service ring. I have 7 cameras and 2 door bells. Maybe it time to replace them all.

I purchased a stick up camera. Within 4 months the speaker went out on it. I have been on 3 phone calls with technicians (2 of them were hard to understand) and have spent over 2 hours trying to get my camera working. They told me the speaker wasn't working because it was too far away from the router, but I had the same issue when I put it 2 feet away from the router. They had me adjust settings on my phone that messed it up so bad that it wouldn't connect to my car blue tooth without trouble shooting my phone for that issue. When I called the 3rd time and refused to let them mess up my phone again by changing my blue tooth settings, they said they could not honor the warranty by sending me a replacement unless I went through the process again. So, I have decided to replace my Ring with another company and will never purchase another Ring product again.