• Rightio.co.uk

Rightio.co.uk

Overview

Rightio.co.uk has a rating of 1.57 stars from 290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rightio.co.uk most frequently mention customer service, card details, and next day problems. Rightio.co.uk ranks 236th among Plumbing sites.

  • Service
    106
  • Value
    106
  • Shipping
    71
  • Returns
    73
  • Quality
    90

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service team have got terrible attitude problems and argue with you.
  • Trading standards and my bank informed also trying to get the advertising stopped, crooks and scammers.
How would you rate Rightio.co.uk?
Top Positive Review

“Great service”

Maggie S.
1/6/23

Got the job done quick, pleasant Gentleman an didn't make me feel uncomfortable in my own home like a lot of them do. Would definitely recommend.

Top Critical Review

“Cowboys - AVOID!”

Alan P.
1/10/24

Was quoted £168 to fix a toilet ball valve that wouldn't shut off. Plumber turned up, was there for two minutes and said he didn't have the part with him but would check with his supplier and call back. I received no callback, but found the valve myself in the local Screwfix for £7. I called them back to say I would sort it myself but was told that the £168 call out charge would still apply and now had VAT added taking the charge to over £200! Absolute cowboys AVOID AVOID AVOID!

Reviews (290)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (36) trading standards (15)
Thumbnail of user grahamg47
1 review
1 helpful vote
February 20th, 2019
Verified purchase

Quick call out response, and friendly plumber who cleaned up after himself and seems to have done a good job.The only possible negative aspect is the labour charge which seems a lot to me, but admittedly, I don't know general cost that other companies charge. Glad to have got the job done anyway. Thank you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gwynethd3
1 review
0 helpful votes
February 22nd, 2019
Verified purchase

The only point I would make is that when I reported That there was a fault with the power shower your phone operator explained your procedures, timescales in detail. I asked about the eventuality that the pump might be faulty and need a repair if possible. He said that you deal with these things every day and the engineer would sort it. When you engineer arrived and analysed the situation he and I came to the conclusion that it was the pump that was faulty. The point I wish to make is that power pumps are a sealed unit and cannot be repaired. They have to be replaced if faulty. Your staff need to understand this. The pump in question was a Salamander pump about 6/7 years old

Thumbnail of user keviny43
1 review
0 helpful votes
February 20th, 2019
Verified purchase

Brilliant service. Probably slightly pricier than phoning a standard plumber, but you're paying for speed and convenience. I had a problem with my kitchen and bathroom sinks. Phoned Rightio at 9, plumber was here just after 11 and both problems fixed within an hour.

Service
Value
Shipping
Returns
Quality

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From the business

We look after your home or business plumbing, heating, drainage, electrics and locks. For peace of mind, call Rightio today for a fast response.

Company Representative

Thumbnail of user christopherc121
Customer S.
Typically does not respond to reviews

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