Rightio.co.uk

When your electrician came round last Friday I was told he would come between 8 am and 12 midday. After phoning them to find out what was going on he eventually arrived at 13.45. Once he came it turned out that the job was much simpler than I thought it would be installing a light tube as opposed rewiring and reconnecting my electricity. Despite the fact that I already had a new light tube and the job only taking arround five minutes my bill amounted to no less than £153.24. An unreasonable amount to pay for such a small job. I will not be using Rightio again and will certainly not be a member of your care club

Got the job done quick, pleasant Gentleman an didn't make me feel uncomfortable in my own home like a lot of them do.
Would definitely recommend.

Earlier this year I asked Rightio to quote for moving a radiator along a wall which I declined because it was a "Very Exaggerated Quote". They ask for Bank card details before any quote or appointment can be made, and after declining the quote I discovered they had taken £173 from my account without telling me or explaining why beforehand. It took a nightmare of phone calls and threatening legal action before they finally released a refund, over 2 months after taking the money. You have been warned!

Rightio charged £1639. 80 to fix a boiler, including time not working although they had said that time collecting spares would not be charged (this happened 4 times at £149 an hour); and not providing an invoice for spares when asked in email complaining when they debited their invoice. They didn't reply to the complaint.

Rightio sent someone to clear a blocked outside pipe and charged me £720 for the hour's job. An obscene charge.

The last 15 minutes were spent by the guy putting his equipment back in his van, and mostly on the phone outside my house. I was next to the front window and watching him and the time extremely closely, as I knew about the charges - and yet I was charged an additional £152 for this as they claim the time for the job went just over the hour. This is scandalous and have contacted a consumer watchdog about their practices and costs.

Booked engineer to look at broken boiler. He told me it was old(it is) could not get parts and I needed a new one. Gave me a quote, vey expensive. Decided to get more quotes. Later that day a local engineer arrived, told me the boiler just needed topping up with water, he did it, it started immediately. He also said parts were not a problem. Rightio charged over 200 pounds for a 20 min visit, and tried to get me to buy something I do not need.Avoid.

This company is a scam! They charged my 88 year old mum £164.40 just for a quote. Avoid at all costs!

Rip off! Quoted £115.20 took an unauthorised further payment of £164.40, charged £96 for a tap available from Amazon for£20.99.£279.60 to change a kitchen tap, took about 35 minutes. Never attempted to fix a drip in the bathroom, said they would be back in a couple of days, never returned. Now will no answer the phone. Trading standards and my bank informed also trying to get the advertising stopped, crooks and scammers.

At 9.03am I had a useful discussion with the operative in Newcastle. This filled me with confidence - I was sadly misled. The first text I got said that a plumber would be with me between 8am and 12. An immediate call came after this to say it would be between 12 noon and 5pm. A confirmation text followed... then nothing until a call at 16.16 to say that the plumber had been delayed and that Rightio couldn't do anything until Monday. Very Wrongio! Left me with a failed water and heating system. ZERO stars!

Pretending to advertise as a local company, the customer service and workmanship were awful. There is also no comeback as they get paid upfront. A simple sealer job in a wet room looked like a child had done it, and still wasn't redone to our satisfaction on the third scheduled appointment time, the first two being no shows.

Dreadful people of no use to anyone. Brought me over to the Isle of Wight at great expense to meet a plumber. He didn't turn up and they said he was the only engineer. Refused help to me to find somebody else - said this was against their policy. I asked if I could speak to their managing director. I was told that this is a waste of time because he will not talk to anyone because this is against their policy.

Rightio quoted for replacement Shower Screen, Vanity Unit and Bath Panel for a insurance house claim. My loss adjusters thought it was expensive at £2,274.54 and questioned why the qoute included replacement bath instead of just the bath panel.
Rightio said, they mis-quoted about relacement bath, and meant 'Bath Panel' price still stays the same! Hence, I will never use Rightio for any future plumbing work. - Far Too expensive!

I was quoted £119 plus VAT unblocking a toilet the job should take half an your the engineer spent less than half hour to do the job but I was charged £294! I've tried complaining but there is only a customer service email and no phone line! I had to pay the bill when the plumber left! I've been scammed I will never use this company again please don't use them they are scammers!

My father called Rightio in order to get his shower door fixed. I don't know what the story was to him about pricing, no doubt some fixed fee malarky. An "engineer" attended. Spent 10 minutes to put the door back on it's runner with little care, covering his poor effort by commenting that 'if it fell off again, it would need a new door". Total cost: £ 188.40 for literally 11 minutes 'labour'. Needless to say, the door did indeed fall off again. It has been fixed again by a friendly neighbour who bothered to find the right nuts to properly hold the door runner wheels in place.

While a fee for attending site is understandable, this outrageous price is an abuse of trust and of vulnerable people. No doubt a large % goes to the Rightio management with a % to the the local workmen they use around the country. Avoid this company like the plague.

My parents asked for a quote of £140 to fit 4 taps which they already owned. It took them 3 hours to perform a simple job and then they got an invoice for £550. When I contacted customer services they said the quote was for each hour. There was no response as to why it took nearly an hour to fit each tap. The plumber spent at least half his time in the van smoking. I suspect watching YouTube tutorials. This is either a complete rip off or utter incompetence. Avoid this firm at all costs. Note it used to have Which Approved Kitemark. It does not have it, or any others. The number of stories here is shocking and the firm is still trading. Currently taking to the police, bank and trading standards. I hope to protect other vulnerable people from this firms poor and misleading practices.

Quick call out response, and friendly plumber who cleaned up after himself and seems to have done a good job.The only possible negative aspect is the labour charge which seems a lot to me, but admittedly, I don't know general cost that other companies charge. Glad to have got the job done anyway. Thank you.

Please avoid this company i have been over-charged £410 for a guy to come out for under an hour and a half. He didn't clean up properly and took far longer than required to fix a simple leak. Really unprofessional, overpriced, and dishonest company. I was told the engineer would be at my flat by 12, he turned up gone 4 without an apology. Job ref: *******

They advised between 1 and 2 hours, called to advise it would now be around 4 hours instead, then never showed, avoid them if you need an emergency fixed.
Despite me also taking out the ongoing service contract with them.

Combined two plumbing jobs to warrant the call out, providing all the detail requested. The plumber turned up eventually having overrun a previous job, tightened a nut to stop a very minor drip and totally ignored the main job saying it was too difficult and he didn't have time. He then marked the job as complete and charged over £140 for the privilege. My husband complained straight away and we are still waiting for anyone in the customers service team to contact us back... almost 2 months ago. Avoid at all costs.

This company is absolutely the LOWEST OF THE LOW, they have robbed my in-laws who are 88 years old while we was away, took £480 off them to fix an electrical fault, they paid cash with no receipt, and fault was not fixed. We have been in contact with them, and they are refusing to come back. Feel pained to have to give them 1 star This company target the elderly. Consumer act informed, and police to be made aware.

We booked an engineer for gas certificate, pipework was incorrect £463 pound later, the gas guy who on the thursday said he would need to do the work before issuing a certificate left on the following tuesday without giving us a gas certificate or invoice. And now they want to charge another £95 per hour + vat for the gas certificate... robbing gits and liars to boot.going to report to business ombudsman and trading standards. So they are asking for more money to check their own work... ummmmmm

Quality of work from the two tradesmen was satisfactory. Job completed in 23 minutes. However, i was not provided with a total cost nor was I sent an email invoice. Instead I found out how much the job cost by reviewing my bank statement. This was not the arrangement i agreed to. Eventually spoke to someone in Birmingham who provided a verbal breakdown and promised for an email invoice to be sent. Call out charge including VAT is £142.00.

I was charged £178.80 for a call out charge as our central heating had broken down. The engineer told me that everything needed to be replaced which would cost me in excess of £4,000. As my central heating had been installed only 8 years ago I wasnt satisfied so a friend put me on to a local heating engineer who is a one man band. Much to my amazement he fixed my heating in 20 minutes and charged me £50. Apparently something minor had gone wrong and now my home is warm again. Rightio Plumbing should be shut down.