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  • Rhino Camera ES

Rhino Camera ES

Overview

Rhino Camera ES has a rating of 3.64 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Rhino Camera ES ranks 224th among Camera sites.

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What reviewers want you to know

Positive highlights

  • Delivery time and shipment tracking information: very bad !!

Critical highlights

No critical highlights yet

How would you rate Rhino Camera ES?
Top Positive Review

“Initially there were a few misunderstandings regarding...”

Berthold H.
6/29/17

Initially there were a few misunderstandings regarding 24h delivery in Spain, which were quickly resolved and I was reimbursed for the extra postage paid. Once I received the camera, the adapter for the charger was missing which was immediately sent via another delivery. Overall communication was quick and helpful. All problems were resolved without a hassle, so I can recommend Rhinocamera as a shopping portal.

Top Critical Review

“4 months later: no camera, and no refund”

Emanuela G.
2/28/22

I ordered a camera in november. They sent it without a trucking number I could follow. After a month I hadn't received anything so I asked for a refund. We are now at the end of February and no refund has been received yet. They keep saying they can send me a proof of refund, which is just a printscreen with a number, but I never got my 1000+ euros back. If you try to deal with them and be upset, they force you to write an email to apologies, you do it, thinking that it will sort things out, but after that, you are just again and again at the same point. 57 emails after, and still no money back and no camera. Make your considerations before buying from this company.

Reviews (69)

Rating

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Reviews that mention popular keywords

delivery time (5)
Thumbnail of user cristinap180
1 review
0 helpful votes
October 9th, 2021

Foi a primeira vez que comprei material fotográfico online. Confesso que estava apreensiva dado o valor elevado do equipamento mas a eficiência e a rapidez da entrega do equipamento convenceu-me de que este é um meio seguro para adquirir o equipamento pretendido a um preço justo. Experiência 5 estrelas em todo o processo de esclareciemtno de dúvidas, compra e recebimento do material.

Service
Value
Shipping
Quality
Thumbnail of user robertos205
1 review
0 helpful votes
March 19th, 2022
Verified purchase

Tengo un objetivo para cámara pedudo desde finales de noviembre del 2021, después de mentiras y más mentiras creo que ya he perdido el dinero, si leéis los comentarios siempre actúan de la misma manera, que si la culpa es de dhl que si lo van a arreglar, después dicen que hacen reembolso pero no llega dinero a la cuenta, dicen que van a enviar justificante del Banco pero nunca lo envían, de repente aparece el pedido y te dicen que por eso no llegaba el dinero, pero al final otra vez se pierde y vuelta a empezar con el lio de la devolución. No compréis nada en esta empresa, son unos ladrones y aun por encima te dicen que les pidas perdón por decirles que son unos ladrones y unos estafadores, voy a denunciar en consumo y a la guardia civil, seguramente no recuperaré el dinero pero lucharé para que no sigan robando.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davf3
1 review
6 helpful votes
November 18th, 2020

Compré una Nikon D500 en Rhinocamera.es y mi experiencia ha sido satisfactoria, buen servicio y el mejor precio que he podido encontrar

Thumbnail of user artemior3
1 review
0 helpful votes
January 9th, 2021

Atención y entrega de la cámara bien embalada y en tiempo correcto. También valoro los 5 años de garantía

Products used:
Cámara nikon

Service
Shipping
Quality
Thumbnail of user oscare37
1 review
6 helpful votes
November 15th, 2020

Buscaba el objetivo Sigma 35mm art y llegué a Rhinocamera, donde me ofrecían el mejor precio. Me llego súper rápido y en perfectas condiciones. Realmente volveré a comprar en esta página, ya que tienen muy buena calidad precio, la recomiendo 100%.

Products used:
Sigma 35mm art Lens

Service
Value
Shipping
Returns
Quality
Thumbnail of user alvaros30
1 review
0 helpful votes
December 12th, 2020

Muy sencillo y claro el proceso de compra. Llegó en perfecto estado y con algún que otro día de antelación incluso con respecto al plazo establecido. Muy contento.

Thumbnail of user emanuelag5
1 review
0 helpful votes
February 28th, 2022

I ordered a camera in november. They sent it without a trucking number I could follow. After a month I hadn't received anything so I asked for a refund.
We are now at the end of February and no refund has been received yet. They keep saying they can send me a proof of refund, which is just a printscreen with a number, but I never got my 1000+ euros back.
If you try to deal with them and be upset, they force you to write an email to apologies, you do it, thinking that it will sort things out, but after that, you are just again and again at the same point. 57 emails after, and still no money back and no camera.
Make your considerations before buying from this company.

Tip for consumers:
Do not purchase from this company. they ship without giving youa tracking number and getting a refund is impossible. They answer emails and wait that you get tired of them. Dodgy company

Products used:
Camera

Service
Value
Shipping
Returns
Quality
Thumbnail of user luiss286
1 review
6 helpful votes
November 8th, 2020

Pedido recibido correctamente. Les doy 4 estrellas porque se retrasaron en el tiempo de envío, probablemente por culpa de la empresa de transportes.

Thumbnail of user neilc395
1 review
2 helpful votes
December 23rd, 2021
Verified purchase

I have only given rhinocamera.es one star because this platform will not allow zero stars for a review, which is what they actually deserve in my opinion for what was the worst online shopping experience I can ever remember.

I ordered a Sigma 135mm F1.8 DG HSM ART lens and paid 1,149 euros on November 28 from their website for delivery to an address in Spain. The rhinocamera.es order number was *******. The quoted delivery time was 4 to 5 days, and as this is an. Es website I assumed the company operated from Spain.

After more than a week had passed without any delivery from rhinocamera.es, or a tracking number to check, I contacted the company by email to enquire when the order might be delivered. The response advised deliveries in Spain were delayed by a day or two due to Covid, and I would receive the parcel within the next two working days.

After the revised delivery date had passed without receiving anything, I contacted rhinocamera.es again and requested the courier's tracking reference. They told me that the order had been delayed but they could not provide the tracking reference as the parcel was sent with other orders, and this information contained other customer's personal information. Becoming suspicious at this point, I searched online and found several reviews from other customers complaining of similar problems and decided to cancel the order and purchase the item elsewhere as we had already postponed the job it was purchased for once that needed to be completed before Christmas.

After ignoring the first two emails cancelling the order, the company advised me they would "block the delivery" and refund the purchase price. I enquired when I would receive a refund, to which they advised would take 5-7 days. It has now been eight days since they claim the refund was processed on December 15 and there is still no sign of any refund on my card account. I therefore reported the problem to the card issuer, as several other customers appear to have done to obtain recompense.

Although the website has a Spanish website domain, and the company informed me they ship orders from the Netherlands, the credit card charge was made from by Primary Holdings in Gibraltar which is outside the EU. The order confirmation makes no reference to any IVA/VAT element which is normally payable in Spain on photography equipment.

There are comments from the company on other recent online reviews attempting to dismiss the complaints as fake and/or maliciously posted by a competitor. This is a bona-fide review of my first-hand experience with rhinocamera.es in relation to their order number ******* and I am willing to share the transaction confirmation and subsequent email exchange which I will be copying to both the Sigma Corporation and the Spanish tax authorities with anyone who wishes to contact me.

There are many other companies selling photography equipment online who deliver orders on time and treat their customers properly. In future I will ensure I support one of these instead of this outfit.

UPDATE
-----------
Shortly after posting this review, I received the diatribe below from Miguel G. Who apparently believes he is entitled to "recall the refund", (which I have not received) for the goods they never delivered, in retaliation for posting a factual review of his business practices.

After reading many similar reviews, which also complain of goods not being delivered and difficulties obtaining refunds, I dread to think what would have happened if they had actually delivered the lens and there was any kind of technical problem with it!

"Caveat emptor"...

From: "Rhinocamera.es"
Date: Thursday, 23 December 2021 at 12:38
To: Neil Corke
Cc: legal
Subject: Re: Su pedido *******

This was never necessary, we have a right to reclaim the refund back within 30 days, never have i done this, it did cross my mind but to be honest when faced with provocation and such unpleasant comments and allegations it is always the better person to keep to their ethics, i will do so, you seem to take some kind of enjoyment which says a lot, i am not the kind of person to revel whilst attacking others or get enjoyment from it, that is problem with society but you have done this is abundance here.

You will not here from me further, this is now a legal issue, you should have spoken to a lawyer before publishing accusations and assumptions online, it is basic knowledge...

Products used:
None as the order was never delivered

Thumbnail of user fj18
F J.
1 review
2 helpful votes
August 23rd, 2017
Verified purchase

solicite express delivery y me entere de que no era possible Cuando el pedido ya estaba enviado y no en el momento de realizar la compra.

La entrega fue tardia

Thumbnail of user thierryd9
thierry D.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

Buying experience was straightforward.
Packaging for the camera was a little light, hopefully the camara didn't suffer during the delivery.

Thumbnail of user julios36
Julio S.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

Good prices, good information on delivery time, but the camera received is not the same that I have ordered, but the previous model. In this particular case, the differences are minimal, so I will keep the camera received.
But this is not a serious manner to manage a web shop.
The overall experience is positive, however.

Thumbnail of user juanf51
JUAN F.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

El envío tuvo problemas con la facturación y la entrega, ya que eran dos direcciones distintas y al final me lo enviaron a la dirección de facturación.
Era para un regalo y no pudo ser por su burocracia

Thumbnail of user nachoe1
nacho e.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

Price its amazing. but...for example..no paper guarantee from Nikon on the package, came with a different nikon box, no user manual, etc. Camera came...so all cool.

Thumbnail of user guillermoa7
Guillermo A.
1 review
2 helpful votes
August 25th, 2017
Verified purchase

I'm surprised that exists a place where you can get delivery in 24 hours in electronics. well done, I'm planning to continue buying with you.

Thumbnail of user keithw111
Keith W.
1 review
1 helpful vote
November 10th, 2017
Verified purchase

Espero que la entrega urgente que he seleccionado, se cumpla. Determinará enormemente mi satisfacción con la compra.

Thumbnail of user rayg120
Ray G.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

Helpful staff sorted my queries out very quickly, if delivery is on time, perfect.
Update, delivery later than quoted a call to customer service then all sorted.

Thumbnail of user josepm7
Josep M.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

paquete abierto sin manual, garantía ni CD ... al contactar solo me ofrecieron enviar link para descargar manual.

Thumbnail of user bertholdh1
Berthold H.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

Initially there were a few misunderstandings regarding 24h delivery in Spain, which were quickly resolved and I was reimbursed for the extra postage paid. Once I received the camera, the adapter for the charger was missing which was immediately sent via another delivery.
Overall communication was quick and helpful. All problems were resolved without a hassle, so I can recommend Rhinocamera as a shopping portal.

Thumbnail of user britto2
Britt O.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

Ya es la segunda vez que compro una cámara a Rinocamera.
La primera vez estuve muy contento. Lo que también aprecio es el hecho que Rinocamara ofrece 3 años de garantía.
Estoy seguro que mi segundo pedido legará pronto y en estado perfecto. Gracias al personal que trabajo por Rinocámara.

Thumbnail of user jorgei7
Jorge I.
1 review
8 helpful votes
June 29th, 2017
Verified purchase

Bien, pero lo ofrecido en las promociones de BlackFriday no han aparecido al comprar el articulo o al correo. que veo que no sirve de nada tener ese anuncio de promocion.

Thumbnail of user jeannef11
Jeanne F.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

I received the product quite quickly, but the charger was not the right one.
The communication with the seller was good.
Thank you

Thumbnail of user brentp39
Brent P.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

Negative:I've waited for my order 3 weeks, I had to pay extra taxes for delivery to the Canary Islands and the camera I received wasn't the color I ordred it.
Positive:The staff is very kind and helpful, they just need a little more efficiency.The quality of the products is excelent!

Thumbnail of user juanc139
JUAN C.
1 review
2 helpful votes
October 4th, 2017
Verified purchase

Was easy and looks secure. The only thing is the time to deliver. The products didn´t arrive on time.

Thumbnail of user miguell45
Miguel L.
1 review
1 helpful vote
June 29th, 2017
Verified purchase

I asked a olympus 14-42 lens. I received it without the olympus case and without instructions or guarantee card. I would like to know why??
what it is the procedence of this lens
I did not receive the lens in the indicated date. I wrote to you and you sent to me a new package
your price is really good but this makes me unconfident for future requtes to Rhinocamera
could you explain it??
thank you

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