RevolutionGolf

I ordered a device and did not hear anything more about it for over two weeks. When I called to ask about it the service rep said that the supplier was at fault for not filling the order. I eventually cancelled the order. I see now that I was charged for the order. I would like my purchase price refunded quickly.

BEWARE! I received the Sean Foley video and was happy with it. What I was shocked with was the next month $10.34 was drawn from my bank account for a monthly membership in GolfPass. I did not want this and thought they would repect this and refund my $10.34. You would think as a good business practice this would not be a problem. Since I am a business person, that is how I would handle the situation. Basically through deception the video cost an additonal $10.34 because of the GolfPass membership.

I like almost every coach you have on your staff, we learn a lot with the good and qualified advice. The support team is always attentive and helpful.

On the other side, your sales pitch is always too long, it is written as if it was addressed to children. Maybe it may be common in the USA but for us, in Europe, it sounds childish and insincere, you can not trusts anyone that it is trying to sell you so aggressively.

I had ordered a Jim McLean video series on Fundamentals, when I went to look at the videos there were adds on every video, which was kind of annoying. I did a on line chat with a Rep. But he said he couldn't see a problem, so I ended up calling customer service. The only way they could replicate the problem was by using my e-mail address and password. Once he saw the problem, he said that he would have to talk to his supervisor. The problem was fixed the next day. I like the web site, the Reps are very helpful and courteous.

All of the commercial demonstrations were great, but when it came time to actually use the club, not so great. I did not notice any improvement at all. Club was way to light for me. I'm so happy I did not sell my ping g-400 driver! Also, I did not like the custom tees.

Returning the purchase was a breeze and the rep I spoke with was very helpful.

Just to get this out of dealt with, if you live in Canada expect to pay about $200.00 more due to exchange rate, taxes, extra shipping costs! It has nothing to do with These guys. It's the governments!

OK... I got it faster than I expected, which gives me time to get used to it before my golf season starts! Thanks guys! It is a nice feeling club. My first drive off the 1 1/2" tee was well past 215 yards! Then I got nuts and silly, and started slicing because I was way ahead of the club at contact with the ball! I got so excited by my drives! Once I settled down a bit, It felt really good! Off the turf, I got about 160 to 170 yards. I am relatively satisfied with this club. The 1 degree loft and rear loaded CG works well. The low profile and flatter bounce really helps off the turf! I would recommend this club for those whose swing is less than 110 MPH.

I say not bad but I think once I get used to it and stop getting so excited swinging it, things are going to be exactly what I expect! A seven iron style swing works really well with this club! A 3 or 4 wood swing off the tee works well also! Go for it! You will be glad you did! I am!

Most helpful with the password reset and explanation of how your system functions. Thank you for the assistance. Your requirement for 100 characters is a little over the top.

I'm completely satisfied with my involvement & usage of revolutionary golf. Continue doing what you're doing!

I returned an item I purchased within the 60-day free trial window. It was returned to the address on the UPS shipping label. After a week and no credit issued, I called the phone number on the shipping label. They told me to call Revolution Golf. I spoke with Stephen at Revolution Golf and he asked me if I had a RMA #. I didn't know I needed one. Anyway, I gave him the tracking # and time/date the golf club was delivered back to the address it had been shipped from. The following day, I received an email from PayPal that my account had been credited for the returned item. I want to recognize and thank Stephen for his excellent customer service follow-up. I might suggest that you make it clear on the order form that if an item needs to be returned, that the customer request an RMA.

Driver returned on 11/27 Arrived Revolution golf 11/29. Still had no refund on 12/15 so I called. Alex, the rep was extremely helpful and took the extra mile up the food chain till he got to the bottom of problem. Got refund posted two days later on my account. Only reason not 5 stars is that I had to call.

The reason I called was you were unable to place an order on line; I placed my order with customer service without a problem; I have tried to place orders on line and when you get to a certain point the application does not allow you to move forward so you are unable to process submit your order.

I was one of the first to sign up for Revolution Golf and have been a member of Revolution Golf for many years. I have purchased some items. Recently, I was trying to make a simple email address change and was unsuccessful after several attempts. My repeated attempts to redirect all of the videos and promotional emails to my new email address were ignored, with no action taken at all! I finally had to call about the change and was told by the person I talked to that he would take care of it. I can only hope everything works out as he said it would. It was just frustrating to have to go through all of that angst. One word of advice..."Keep it simple!" I can say that Revolution Golf has great teachers, great promotions, and decent product offerings, but please do something about your customer service technology.

Previously I wrote a very negative review on Revolution Golf in regards to lack of response when I returned an item for refund. However, I have to say that once they got the tracking # of my return they responded promptly to me and my refund was issued within a few days. So for anyone returning something to them, make sure you have a tracking # and follow-up your return with an email to them with the tracking # and original order #. I did call them to follow-up on my email and was on hold for about 30 minutes but Steven came on the line and told me the refund was issued and sure enough within 48 hrs of that call I saw the refund on my credit card - so be diligent and make sure you follow-up with them and hopefully you will have an equally positive response.

I NEEDED TO DOWNLOAD VIDEOS AFTER WE HAD MOVED AND THE HELP I RECEIVED WAS RELEVANT AND VERY PROFESSIONAL.

My subscription services were messed up and I wasn't getting golf plus -second time this has happened to me. Customer service rep researched and rectified the problem. I hope problem has been finally fixed because I love the content.

Have enjoyed all the years of following the various instructors of golf.
They always kept my interest up from year to year.
And now that I'm in my 70's and slowing down I am passing on from golfing to only watching golf.
Keep it interesting! Pat K.

I contacted RG by email and by phone after purchasing a golf bag advertised in May. After 1 week of no correspondence, I reached out by email to get a status. I received a reply that the vendor would respond as soon as the order was processed. Two weeks later, nothing. So I called RG, the rep was very courteous and informed me that the bags were on backorder, and that I should receive notice within the week. Two days later (on Monday 6/10... the order was placed on 5/18), I received notice that the bag had shipped, was given a FedEx tracking number, and the anticipated delivery date was 6/11 at the end of the day. At the end of the day, not only was there no bag delivered, but now FedEx shows that the shipping is "Pending." I normally wouldn't be so vocal, but my current bag's head cover is torn up, and have a major hole in one of the pockets. I, um, need a new bag.

Simple change of email address and the only way to do it was to call
Got it done
Need to update app and website

The coaching staff are excellent, the tips are simple to understand and effective for the most part. The camera angles on the videos don't always get across what the coach is trying to explain, can't see the ball fligjt

I have purchased several items from Revolution Golf and got them in a timely manner. I decided to return an item and received a credit to my card the same day it was received back at their center. I got my CD's on time and my online account works fine. I have recommended RG to a couple of my friends in fact.

I am a rev. Golf member but not a plus member I have requested to not receive emails that are exclusively for plus members that I open and wait to find out that I can not access. It is annoying to receive trash emails. I love what you have to offer in your videos, but they have reduced as you added rev. Plus in hopes of more funds.

Matt Sill was very supportive and helpful in solving the issue of my 3x deduction on my credit card for the annual upgrade of my membership. Hopefully the credit goes into my card in 10 - 15 days as advised.

Just wanted to know why a confirmation e-mail on my upgrade was not received? Is it not supposed to be standard?

Programs on offer are clearly spelt out and the instruction on the videos is clear and understandable.